Documentation for JIRA 5.2. Documentation for other versions of JIRA is available too.

In the default JIRA workflow, issues have their resolutions cleared upon re-opening an issue. This is important because many reports/filters could be inspecting for the presence of a Resolution to be considered resolved.

The Resolution field is typically cleared by setting a post-function in the workflow transition you'd like to have this occur.

  1. The function to use is Update Issue.
  2. The field to use is Resolution.
  3. The value to choose is None.



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