Jira Service Management 5.11.x upgrade notes

Below are some important notes on upgrading to Jira Service Management 5.11.x. For details on the new features and improvements in this release, see:

• Jira Service Management 5.11.x release notes

Upgrade notes

Jira automation 9.0 release

Along with Jira Service Management 5.11, we’re releasing Jira automation 9.0 – an upgrade to the Automation for Jira app. Jira automation 9.0 comes with security improvements and introduces two new actions to automation rules — Lookup issues and Create variable. This version is compatible with the following Jira applications:

• Jira Software Data Center 8.20.0 and later
• Jira Service Management 4.20.0 and later

New actions added to Jira automation DATA CENTER

Manage your work in Jira more efficiently by using two new actions added to Jira automation 9.0:

• Lookup issues to query for issues and aggregate results for use in other actions.
• Create variable to store text values or other smart values and use them in other actions.

Learn more about Jira automation actions and how to use them

Lookup issues action

This action allows you to search for issues based on a JQL query and store their data in the smart value {{lookupIssues}}. This value acts like a list so it’ll work with other values of the same format.

Learn more about using smart values in the following guides:

• Properties available for the {{lookupIssues}} smart value
• Using smart values with issue lists

By default, the maximum number of issues that can be retrieved by the JQL query is set to 100. You can change the issue list limit in the Global configuration, using the following values:

• Add any integer starting from 1.
• Enter “-1” to remove the limit. Consider that this might potentially lead to performance issues.

1. Global configuration options in Jira automation
2. Set the limit of issues queried by the JQL for the Lookup issues action

Learn how to configure the issue results limit

Create variable action

This action allows you to store the content of a smart value inside a variable, which will be available within the entire scope of the rule, including inside branches.

For example, you can create a variable called storypoints, which is accessed in the rule by using the syntax {{storypoints}}.

Consider that the variable name can only contain alphabetical characters. If this condition isn't met, the app will return the error “Value can only be alphabetic characters” when you try to save the action.

Allowlist in Jira automation is now enabled by default INCLUDES BREAKING CHANGES

To strengthen the security in Jira automation and enhance the protection against Server-Side Request Forgery (SSRF) attacks, we’re changing the way Jira handles external requests by enabling Jira allowlist by default. In Jira automation, the allowlist for sending outbound HTTP requests is always enabled in the Global configuration menu.

How this affects your automation rules

You can’t publish a rule if the URL you are requesting isn’t present in Jira's allowlist.

Automation rules that no longer work after this change can still be marked as successfully executed in the UI. To check if the rule was triggered and view its final result, inspect the audit log — if the rule doesn’t work due to allowlisting changes, you’ll see an execution error. Learn more about the audit log

If a rule is currently disabled, you won’t be able to make it active and will see the “Error 404: file not found” in the web console. Adding the requested URL to the allowlist will fix the error.

Feature improvement: project shortcuts can now be reordered DATA CENTER

Keep project shortcuts better organized as we add the ability to rearrange them in the project sidebar. You can now make the frequently used links appear first in the list, or group them together to keep all related info in one spot:

• rearrange the shortcuts by dragging and dropping
• change shortcut positioning in the list by using the Move up and Move down buttons

Learn more about managing project shortcuts

Store attachments more efficiently in the S3 object storage DATA CENTER INCLUDES BREAKING CHANGES

If you’re using Jira Service Management 5.11.0 and running your application in AWS, you can store attachments in Amazon S3 object storage. This doesn’t apply to Asset object attachments in Jira Service Management as they’ll still be stored in Jira shared home directory.

S3 object storage offers an enhanced enterprise experience compared to the Network File System (NFS), especially for customers with large or growing data storage needs. Learn more about configuring Amazon S3 object storage

Changes to the API

Some Jira APIs aren't compatible with the introduced S3 object storage method as they expose filesystem-specific concepts such as java.io.File.

 These APIs have been deprecated since Jira 5.7 or earlier, and most of them have alternatives documented in the Javadocs:

• Check out the APIs deprecated in 5.7
• View the alternatives added to Javadoc

The following API classes may not function correctly from Jira 5.11 for instances that have configured their attachments to be stored in S3.

How S3 object storage is configured in Jira

S3 object storage is configured in the filestore-config.xml file that should be located in Jira <localhome>. To use S3 as a target location for attachments, the filestore attribute in the filestore-config.xml must match the s3-filestore id.

<?xml version="1.1" ?>
<filestore-config>
  <filestores>
    <s3-filestore id="attachmentBucket">
      <config>
        <bucket-name>jira-bucket</bucket-name>
        <region>us-east-1</region>
      </config>
    </s3-filestore>
  </filestores>
  <associations>
    <association target="attachments" file-store="attachmentBucket" />
  </associations>
</filestore-config>

If you’re already using Amazon S3 to store avatars

If you already have S3 object storage configured and want to keep attachments in the same bucket as avatars, the filestore attribute should point to the same bucket where avatars are located.

<?xml version="1.1" ?>
<filestore-config>
  <filestores>
    <s3-filestore id="jiraBucket">
      <config>
        <bucket-name>jira-bucket</bucket-name>
        <region>us-east-1</region>
      </config>
    </s3-filestore>
  </filestores>
  <associations>
    <association target="avatars" file-store="jiraBucket" />
    <association target="attachments" file-store="jiraBucket" />
  </associations>
</filestore-config>

<?xml version="1.1" ?>
<filestore-config>
  <filestores>
    <s3-filestore id="avatarBucket">
      <config>
        <bucket-name>jira-avatar-bucket</bucket-name>
        <region>us-east-1</region>
      </config>
    </s3-filestore>
    <s3-filestore id="attachmentBucket">
      <config>
        <bucket-name>jira-attachment-bucket</bucket-name>
        <region>us-east-1</region>
      </config>
    </s3-filestore>
  </filestores>
  <associations>
    <association target="avatars" file-store="avatarBucket" />
    <association target="attachments" file-store="attachmentBucket" />
  </associations>
</filestore-config>

Improvements to the support zip creation

In this release, we’ve revamped the process of creating a support zip in the Atlassian Troubleshooting and Support Tools (ATST) app. The Create a support zip page got a new design and enhanced functionality:

• Users are now able to pick one of four file size limitation options (25/100/500 MB per file)
• Added an option to select logs based on the last file modification date: any time, today, or in the past 3/5/10 days
• The default maximum file size is now 100 MB per file
• Added new API parameters to support File modification date and Maximum file size options
• After creating a zip, the customization preferences are saved and shared across the instance

1. Verify the contents of your zip file
2. Customize the contents of your zip file
3. Create a new support zip on this node

Learn more about creating a support zip

Project permissions get extended configuration DATA CENTER

To enhance the privacy and security of your project information, we’re making changes to the project permissions that’ll give your more granular control over the level of data displayed to users.

You can now set up more “contextual” browsing within the project by defining user visibility in mentions, Assignee, and Reporter pickers. This lets you disclose the key information needed to complete a task, without giving users full permissions in the project.

What has changed

We no longer check the Browse users permission for User mentions (@user) as well as Assignee and Reporter pickers. Instead, we validate the following permissions of a user that's interacting with the pickers or wants to mention someone:

• Assign issues for Assignee. This picker will now show all users that have the Assignable user permission in the project.
• Modify reporter for Reporter.
• Browse projects for User mentions.

Based on these permissions, we define whom the user will see in these pickers and mentions.

The pickers and mentions will also work for anonymous users if those users have proper access to the project. For bulk edit operations that include issues from multiple projects, only users that have appropriate permissions to all of these projects will be displayed.

Learn more about project permissions and how to configure them

Use AWS Secrets Manager to manage Jira Software configuration

We’ve added support for AWS Secrets Manager, which is also in development for the releases of Bitbucket Data Center 8.13 and Confluence Data Center 8.6.

Secrets Manager is a powerful tool from Amazon Web Services that provides secure storage for sensitive data, like database credentials or security keys. Avoid storing plaintext passwords in configuration files and rest assured that your secrets won’t be exposed to any vulnerabilities.

Secrets Manager stores sensitive data in the AWS cloud and returns them with a call from an access method. Rather than using hard-coded credentials, Secrets Manager lets you retrieve sensitive information programmatically through an API call that uses IAM (Identity and Access Management) roles to ensure the validity of the call.

Learn more about how to use AWS Secrets Manager in Jira Software

Jira is getting more resilient to database connectivity dropouts

If your Jira loses a database connection while a scheduled job is starting (for example, a mail queue or an automation rule), the job won’t be lost from your instance until the restart, as it could have been before the fix.

As soon as the connection resumes, the job will be automatically restored, started, and properly scheduled for the next occurrence. You’ll no longer have to restart the whole instance or a node where the connectivity dropped.

User sessions get invalidated across the cluster without the system reboot

User sessions will now be invalidated cluster-wide, without restarting Jira, after the following local events occur:

• User changes their password.
• Admin changes a user’s password.
• Admin anonymizes a user.
• Admin deletes a user.
• Admin ends a user’s session across the cluster through a REST API on any node.

The session invalidation events are now propagated across the multinode setup environment, ensuring that a user session will be invalidated not only on a node where the event occurred. This approach guarantees security by consistently invalidating sessions and helps manage user access. This can be useful in instances where an excessive number of requests from a single account might be contributing to performance deterioration.

How does an admin end a user’s session through a REST API?

To end a user’s session across the cluster, send the DELETE request to the following REST endpoint: api/2/user/session/{username}.

• username is the username of the user whose session you’re invalidating.

The response won’t contain a body but can return one of the following statuses:

• 200 if the operation is successful.
• 401 if you aren’t logged in.
• 403 if you don’t have permission to perform the operation.
• 404 if a provided username wasn't found in Jira.

New infrastructure metrics for in-product diagnostics

We’ve added a number of new metrics for monitoring the health and performance of your instance infrastructure:

• Outgoing and incoming mail servers
• External user directories
• Shared and local home directories
• Node communication for Data Center instances

Learn more about the new infrastructure metrics

We’ve also implemented a new health check for the stability and security of the connection between your Jira instance and the supported user directories.

Learn more about the health check

Deprecation of the Jira mobile web interface

In Jira Service Management 5.11, we've deprecated support for the Jira mobile web interface. We'll remove it in Jira Service Management 5.12 LTS in favor of the Jira Data Center and Server mobile app for iOS and Android.

Learn more about the Jira Data Center and Server mobile app

 End of support announcements

In Jira 9.11, we're deprecating support for PostgreSQL 10 and 11. Learn more about the end of support for these Postgre SQL versions

For the list of supported platforms, check Supported platforms.

 App developers

See Preparing for Jira 9.11 for any important changes regarding apps.

 Upgrade procedure

To help you upgrade to the latest and greatest:

• See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps.
• For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.