Viewing your system information
Jira provides you with detailed information about your system configuration, as described in the table below. This information can be useful when modifying, troubleshooting, or upgrading your system.
Viewing your Jira system information
- Log in as a user with the 'Jira Administrators' global permission.
- Choose Administration (
) > System. Select System support > System Info to open the System Info page.The following categories of information is shown on the 'System Info' page:
Warnings
Any warnings about known issues with your configuration will be displayed here.
System info
Setting | Description |
|---|---|
Base URL | The base URL of this Jira installation. It is used in outgoing email notifications as the prefix for links to Jira issues. It can be changed as described in Configuring Jira options. |
System Date | The Jira server's system date. |
System Time | The Jira server's system time. |
Current Working Directory | States the current Jira Working Directory.Please see Important directories and files for more information. |
Java Version | The Jira server's Java version. |
Java Vendor | The Jira server's Java vendor. |
JVM Version | The Jira server's JVM version. |
JVM Vendor | The Jira server's JVM version. |
JVM Implementation Version | The Jira server's JVM implementation version. |
Java Runtime | The Jira server's Java runtime environment. |
Java VM | The Jira server's Java Virtual Machine. |
User Name | The operating system login name which Jira runs under. |
User Timezone | The Jira server's timezone. |
User Locale | The Jira server's locale. Unless the default language is modified in Jira's general configuration, the User Locale will dictate the default language. |
System Encoding | The Jira server's system encoding. |
Operating System | The Jira server's operating system. |
OS Architecture | The Jira server's operating system architecture (e.g. i386). |
Application Server Container | The application server in which your Jira instance is running.(See Supported platforms for a list of supported application servers.) |
Database type | The type of database to which your Jira instance is connected.(See Supported platforms for a list of supported application servers.) |
Database JNDI address | The JNDI address of the database to which your Jira instance is connected.(For more details, see Connecting Jira to a database.) |
Database URL | The URL of the database to which your Jira instance is connected.(For more details, see Connecting Jira to a database.) |
Database version | The version of the database to which your Jira instance is connected.(See Supported platforms for a list of supported application servers.) |
Database driver | The driver which your Jira instance is using to connect to its database.(For more details, see Connecting Jira to a database.) |
External user management | 'ON' / 'OFF' indicates whether Jira's users are being managed externally or internally to Jira (e.g. via Crowd). |
Crowd integration | 'YES' / 'NO' indicates whether Atlassian's Crowd identity management system has been integrated with this instance of Jira. For more information please see the chapter titled 'Integrating Jira with Crowd' in the Crowd documentation. |
JVM Input Arguments | A list of any variables that are being passed to your application server when it starts up.(For more information, see Setting properties and options on startup.) |
Modified Files | A list of any files in your Jira installation that have been modified as part installation or customization of Jira. |
Removed Files | A list of any files that have beeen removed from your Jira installation. |
Java VM Memory Statistics
Java applications, such as Jira, run in a "Java virtual machine" (JVM) instead of directly within an operating system. When started, the Java virtual machine is allocated a certain amount of memory, which it makes available to applications like Jira. The following table shows the JVM memory data for your Jira instance.
Setting | Description |
|---|---|
Total Memory | The total amount of memory allocated to the JVM that is available to this instance of Jira.(For more details, see Increasing Jira memory.) |
Free Memory | The amount of free JVM memory currently available to this instance of Jira. |
Used Memory | The amount of JVM memory currently being used by this instance of Jira. |
Memory Graph | A bar graph showing the available versus free JVM memory. You can click the 'Force garbage collection' link to start a clean-up. Note that this is generally not needed (even if the graph shows 100% utilization) unless you want to examine Jira's baseline heap usage. |
Jira Info
Setting | Description |
|---|---|
Uptime | The period of time since your Jira instance was last started. |
Edition | The 'edition' of Jira you are running. |
Version | The version of Jira you are running. |
Build Number | The build number of your Jira version. This is generally only useful to Atlassian's support engineers. |
Build Date | The date on which your Jira version was built. This is generally only useful to Atlassian's support engineers. |
Atlassian Partner | Indicates whether your distribution of Jira was built by an Atlassian partner company. Blank indicates that it was built directly by Atlassian. |
Installation Type | Indicates whether Jira has been installed as a 'recommended' distribution or as a 'WAR' distribution. (Note we no longer support WAR installations or builds.) |
Server ID | This number is calculated automatically by Jira, based on your license number. |
Last Upgrade | The time at which your Jira installation was last upgraded, and from which version it was upgraded from (if applicable). Click the 'More Information...' link to see a list of all upgrades that have been performed on your JIRA system from version 4.1 onwards. |
Installed Languages | A list of all language packs available within the Jira system.(Note: to install additional languages, see Translating Jira.) |
Default Language | The language used throughout the Jira interface. To change the default language, see Configuring Jira options. Note that users can override the default language by changing the Language preference in their user profile. |
License Info
To edit your license details, see Licensing your Jira applications. Note that you will require the 'Jira System Administrators' global permission.
Setting | Description |
|---|---|
Date Purchased | The date on which this system's Jira license was originally purchased. Note: you can verify this information by visiting http://my.atlassian.com |
License Type | For information about the different types of Jira licenses, please see http://www.atlassian.com/software/jira/licensing.jsp |
Maintenance Period End Date | For information about Jira support and maintenance, please see http://www.atlassian.com/software/jira/licensing.jsp |
Maintenance Status | For information about Jira support and maintenance, please see http://www.atlassian.com/software/jira/licensing.jsp |
Support Entitlement Number (SEN) | For information about Jira support and maintenance, please see http://www.atlassian.com/software/jira/licensing.jsp |
Configuration Info
Setting | Description |
|---|---|
Attachments Enabled | 'true' / 'false' indicates whether or not users can attach files and screenshots to issues in this Jira system (subject to project permissions). For more information, see Configuring file attachments. |
Issue Voting Enabled | 'true' / 'false' indicates whether or not users can vote on issues in this Jira system (subject to project permissions). For more information, see Configuring Jira options. |
Issue Watching Enabled | 'true' / 'false' indicates whether or not users can watch issues in this Jira system (subject to project permissions). For more information, see Configuring Jira options. |
Unassigned Issues Enabled | 'true' / 'false' indicates whether or not issues can be 'unassigned' (i.e. assigned to no one) in this Jira system. For more information, see Configuring Jira options. |
Sub-Tasks Enabled | 'true' / 'false' indicates whether or not 'sub-task' issues can be created in this Jira system. For more information, see Configuring sub-tasks. |
Issue Linking Enabled | 'true' / 'false' indicates whether or not issues can be linked to each other within this Jira system. For more information, see Configuring issue linking. |
Time Tracking Enabled | 'true' / 'false' indicates whether or not time (work) can be logged on issues in this Jira system. For more information, see Configuring time tracking. |
Time Tracking Hours Per Day | The number of hours per working day for which work that can be logged on issues in this Jira system. For more information, see Configuring time tracking. |
Time Tracking Days Per Week | The number of days per week for which work that can be logged on issues in this Jira system. For more information, see Configuring time tracking. |
Database statistics
The information in this section can help determine how much resource (e.g. memory) your Jira system requires.
Setting | Description |
|---|---|
Issues | The number of issues that have been created in this Jira system. |
Projects | The number of projects that have been created in this Jira system. |
Custom Fields | The number of custom fields that have been created in this Jira system. |
Workflows | The number of workflows that have been created in this Jira system. |
Users | The number of user IDs that have been created in this Jira system. |
Groups | The number of groups that have been created in this Jira system. |
File Paths
Setting | Description |
|---|---|
Location of Jira Home | The path to your Jira home directory.(For information about changing the location, see Setting your Jira application home directory.) |
Location of entityengine.xml | The path to your Entity Engine.(For database-specific information about configuring your |
Location of atlassian-Jira.log | The path to the Jira log file. Note that, if you are requesting support, the support engineers will generally need your application server log file as well as your Jira log file.(For information about changing the logging level, see Logging and profiling; note that you will require the 'Jira System Administrators' global permission.) |
Location of indexes | The path to your Jira search indexes, not your database indexes.(For information about moving the indexes, please see Search indexing; note that you will require the 'Jira System Administrators' global permission.) |
Listeners
This section lists all the listeners that are installed in this Jira system. For more information, see Listeners. Note that you will require the 'Jira System Administrators' global permission in order to register a listener.
Services
This section lists all the services that are installed in this Jira system. For more information, please see Services. Note that you will require the 'Jira System Administrators' global permission in order to register a service.
Apps
The app sections lists all plugins that are installed in this Jira system, broken down by System Apps and User installed Apps. For more information, please see Managing apps.
System properties
The information in this section is specific to the application server and Java version you are using, and is generally only useful to Atlassian's support engineers.
Trusted Applications
This section lists all 'trusted application' (i.e. applications that Jira will allow to access specified functions on behalf of any user — without the user logging in to Jira). Trusted applications have now been superseded by application links, and you can find more information on application links here.