Monitor your apps with App usage

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Apps are a significant investment and can be crucial in customizing Atlassian Data Center products for your organization. However, without access to detailed data about app behavior or usage, it’s challenging to make informed decisions and take full advantage of your apps' potential. App usage for Jira provides a clear understanding of how your apps are being used in your Data Center instance, where, and how frequently.

Before you uninstall any app based solely on its usage data, we strongly advise that you seek further information from your team, consider reaching out to the app vendor, or consult the app’s documentation.

How to get the app?

Download App usage

To download the app:

  1. Go to Atlassian Marketplace.

  2. Select Get it now. The latest version of the app will be downloaded to your computer as a .jar or .obr file.

Alternatively, if you want to download a specific version:

  1. Go to Atlassian Marketplace.

  2. Go to Versions and select See all versions.

  3. Find the desired version, then select Download.

Install App usage

To install the app:

  1. Open your Jira instance and go to Administration > Manage apps.

  2. Select Upload app.

  3. Select the downloaded .jar or .obr file from your computer, then select Upload.

When your upload is done, you’ll be notified the app has been installed and you’ll see App usage on the list of all user-installed apps.


App usage is free to install and use, so you don’t need a license for it.


You must be a Jira administrator to install view App usage. Learn more about global permissions

Once installed, you should see the app under Administration > Manage apps.

What can I monitor?

You can track custom fields, workflows, database tables, JQL function usages, and dashboards added by your apps and learn how those items are used in your Jira instance.

What can I do with the data?

Here are some of the ways you can take advantage of the information about your app usage:

  • Use the data as a starting point to learn the importance of the installed apps to your teams and what are their main use cases.

  • Learn why your teams aren’t using an installed app. Find out why an app isn’t adopted and used the way it’s supposed to.

  • Talk to app vendors to understand what other data should be taken into consideration when it comes to their apps' specific usage.

  • Use the information for troubleshooting performance problems or other usage issues, or to work with Atlassian Support engineers for extra references.

Known bugs

JQL functions with the same name

Currently, if two apps introduce a JQL function with the same name, the usage of the function will count towards both even though only one JQL function is being used in reality. Be careful when you evaluate JQL function usages and compare different apps to look for potential conflicts.

Last modified on May 16, 2023

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