Application links diagnostics
See what’s broken
We have completely re-designed our application links page to let you see what’s going on with your integrations. You can now easily spot which integrations are broken and need your immediate attention.
As of Application Links 5.0.5, the 'Configure application links' screen displays status lozenges for each link:
You can click a lozenge to get diagnostics and troubleshooting information, as described below.
Built-in diagnostics
Get your integrations up and running again. Our new built-in diagnostics tool not only tells you which of your integrations are broken but also provides you with information on how to fix them.
The 'Configure application links' screen displays status lozenges for each link. You can click a lozenge to get diagnostics and troubleshooting information:
| Lozenge | Description |
|---|---|
| CONNECTED | The application link is functioning correctly. |
| Authenticate to see status | Before you are able to see the status of this application link you need to authenticate with the remote application.
|
| UPGRADE CONFIG | The configuration of the application link needs to be upgraded because you might be using a deprecated authentication type.
|
| CONFIG ERROR | There is a problem with the configuration of the application link. For example, your incoming and outgoing authentication configurations may not match.
|
| NETWORK ERROR | An error occurs when connecting to the remote application.
|
| DISABLED | The application link and any integration features are disabled. |
| INCOMPATIBLE | The Application Links plugin installed on the remote application is not supported.
|
| ACCESS DENIED | You do not have admin privileges on the remote application to see the status of the application link. |
Better documentation
Get the help you need in one convenient place. Our overhauled troubleshooting guide provides you with in-depth information on what might have caused your problems and describes how to fix them.
These troubleshooting guides describe the causes of the problems diagnosed in the 'Configure application links' screen, list the error messages you may see in the application logs, and set out the actions you can take to resolve problems with application links:
- Troubleshoot application links
- Network and connectivity troubleshooting guide
- OAuth troubleshooting guide
- SSL and application link troubleshooting guide