After upgrading, Bamboo stop sending emails and throws 'Unknown encrypted data format' exception
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After upgrading, Bamboo stops sending email notifications.
The following appears in the atlassian-bamboo.log
2017-05-09 08:11:10,903 WARN [mail-queue-processor-pool-15-thread-1] [EmailService] Uncaught exception while processing mail queue
java.lang.IllegalArgumentException: Unknown encrypted data format: [xxxxxxx]
at com.atlassian.bamboo.crypto.instance.SecretEncryptionServiceInternalImpl$ArmoredString.from(SecretEncryptionServiceInternalImpl.java:78)
at com.atlassian.bamboo.crypto.instance.SecretEncryptionServiceInternalImpl.decrypt(SecretEncryptionServiceInternalImpl.java:123)
at sun.reflect.GeneratedMethodAccessor303.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
at com.sun.proxy.$Proxy228.decrypt(Unknown Source)
at com.atlassian.bamboo.crypto.instance.SecretEncryptionServiceImpl.decrypt(SecretEncryptionServiceImpl.java:24)
at com.atlassian.bamboo.mail.SMTPMailServerWithEncryptedPassword$EncryptedPasswordAuthenticator.getUnencryptedPassword(SMTPMailServerWithEncryptedPassword.java:54)
at com.atlassian.bamboo.mail.SMTPMailServerWithEncryptedPassword$EncryptedPasswordAuthenticator.getPasswordAuthentication(SMTPMailServerWithEncryptedPassword.java:45)
at javax.mail.Authenticator.requestPasswordAuthentication(Authenticator.java:114)
at javax.mail.Session.requestPasswordAuthentication(Session.java:881)
at javax.mail.Service.connect(Service.java:377)
at javax.mail.Service.connect(Service.java:245)
at javax.mail.Service.connect(Service.java:194)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:185)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:162)
at com.atlassian.bamboo.mail.EmailService.sendEmailSynchronously(EmailService.java:138)
at com.atlassian.bamboo.mail.EmailService$MailQueueProcessor.run(EmailService.java:83)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:748)Cause
Bamboo is unable to process the existing passwords for the mail server.
Resolution
- Make note of the existing mail server settings.
- Remove the existing mail server settings and save.
- Reconfigure the mail server settings with the previous settings and save.
Last modified on May 12, 2017
Powered by Confluence and Scroll Viewport.