Bamboo dashboard icon does not load
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Icons in the main dashboard such as the status icon, start plan icon, favourite icon etc is missing in the dashboard or does not load.
Diagnosis
- Right Click the missing icon
- Inspect element (In Google Chrome)
Look at the icon image source in the Styles tab. Example:
media="all" .icon-build-run,.icon-build-run-disabled, .icon-stage-runnable,.icon-stage-restart { background-image:url(/bamboo/s/de_DE /5920/1/1.0/_/download/resources/bamboo.web.resources:bamboo-styles/../../../images/iconsv4/icon-plan-run.png); }- Click on the URL to open the image in a new tab
- A space character (%20) can be observed in the URL which invalidates it
Cause
When configuring the user country java startup parameter such as -Duser.country=DE, there is a blank space right after the parameter. This only affects Windows Service as the startup parameter terminates with a break character instead of a space character.
Resolution
Remove the trailing space character in the Window Service Java startup parameter.