Bamboo is unable to configure HipChat notifications and fails with the error "Notification recipient is not found"
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Bamboo fails to use HipChat notifications. In Bamboo UI, the error displayed is "Notification recipient is not found".
Environment
Bamboo 7.2.4 or newer.
Diagnosis
When a user tries to either configure HipChat notifications or use HipChat notifications after an upgrade, the operation will fail. On the screen, the error displayed will be "Notification recipient is not found".
On the logs, we will see the following message:
Notification recipient is not found: 'com.atlassian.bamboo.plugins.bamboo-hipchat:recipient.hipchat'. Check if app is installed and active
Cause
The reason why HipChat is not working is because in version 7.2.4, the HipChat plugin was removed from the bundle, since we don't support it anymore.
Solution
We recommend our customers to move away from HipChat since this product has been discontinued, but we understand that sometimes this is not possible. The plugin is no longer supported by us, but if you are in need to use it, this article applies to you.
If this is your case, the most recent version of the plugin is 6.1.2, and can be downloaded here: bamboo-hipchat-6.1.2.jar
You can install it by following one of these two options:
- Install it via "Administration -> Manage Apps -> Upload App".
- Place the jar under <bamboo_server_directory>/atlassian-bamboo/WEB-INF/atlassian-bundled-plugins/bamboo-hipchat-6.1.2.jar. This will require a restart.