How to fix Bamboo agents with the same unique ID

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


Sometimes the remote agents may have the same unique ID which may cause conflict with agent authentication.


You will find two or more agents with the same unique ID on the Agent authentication page.


There are two common causes for this issue to happen:

  • Two remote agents using the same <remote-agent-home> folder or a copy of it.
  • Two remote agents with the same <remote-agent-home>/bamboo-agent.cfg.xml file


  • Delete <remote-agent-home>/bamboo-agent.cfg.xml file, restart the remote agent, and approve it again on the Agent authentication page. 

Last modified on Oct 13, 2021

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