Symptoms

Bamboo session times out and requires re-authentication, even after checking the "Remember my login on this computer" checkbox, and within a short time period.

Resolution

1. Stop Bamboo
2. Open the "web.xml" file from under <bamboo-installation-directory>/atlassian-bamboo/WEB-INF

3. Change the timeout value from 30 to 60 and save the changes:

   {code}
   <session-config>
   <session-timeout>60</session-timeout>
   </session-config>
   {code}

4. Start Bamboo again

Note: If  this problem only happens when using a specific browser or if only happens to certain users, please open a support ticket at https://support.atlassian.com and attach your Bamboo logs from under <bamboo-home>/logs. Also, please provide information about the tools you are using for user management and the specific browser (type and release) for which you are experiencing this issue.