Remote or Elastic Agents fail to start due to missing files

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Problem

When starting a Remote or Elastic Agent, the start-up fails with the below error:

INFO | jvm 2 | 2017/11/23 13:49:03 | 2017-11-23 13:49:03,576 ERROR [WrapperSimpleAppMain] [ClasspathBuilder] An error has occurred when retrieving classpath data: HTTP/1.1 500 Internal Server Error
INFO | jvm 2 | 2017/11/23 13:49:03 | Exiting due to fatal exception.
INFO | jvm 2 | 2017/11/23 13:49:03 | com.atlassian.bamboo.agent.bootstrap.RemoteAgentHttpException: Response: [HTTP/1.1 500 Internal Server Error] received after manifest retrieval request.
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.terminateWithError(ClasspathBuilder.java:211)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.getJarList(ClasspathBuilder.java:200)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.sync(ClasspathBuilder.java:85)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.getClassLoader(ClasspathBuilder.java:58)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.AgentContext.newClassLoader(AgentContext.java:329)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:93)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:111)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.main(AgentBootstrap.java:50)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at java.lang.reflect.Method.invoke(Method.java:498)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
INFO | jvm 2 | 2017/11/23 13:49:03 | 	at java.lang.Thread.run(Thread.java:745)


Elastic agent fails to startup with the following error: 

2015-08-17 13:18:49,265 INFO [tunnelserver:26224-1-thread-5] [LocalAcceptor] Accepted a local connection on port 46593, tunnel age: 32s
Exiting due to fatal exception.
com.atlassian.bamboo.agent.bootstrap.RemoteAgentHttpException: HTTP status code 404 received in response to Could not retrieve 'classpath.zip'.
at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.getRemoteResources(ClasspathBuilder.java:128)
at com.atlassian.bamboo.agent.bootstrap.ClasspathBuilder.build(ClasspathBuilder.java:66)
at com.atlassian.bamboo.agent.bootstrap.AgentContext.getClassLoader(AgentContext.java:350)
at com.atlassian.bamboo.agent.bootstrap.AgentContext.initServerSession(AgentContext.java:105)
at com.atlassian.bamboo.agent.bootstrap.AgentContext.run(AgentContext.java:94)
at com.atlassian.bamboo.agent.bootstrap.AgentBootstrap.run(AgentBootstrap.java:95)
at com.atlassian.bamboo.agent.elastic.client.ElasticAgentBootstrap.run(ElasticAgentBootstrap.java:72)

Bamboo server log atlassian-bamboo.log will have the following errors: 

2017-11-23 13:49:13,302 INFO [http-nio-8085-exec-16] [RemoteAgentManagerImpl] A remote agent is loading on localhost (127.0.0.1).
2017-11-23 13:49:13,337 ERROR [http-nio-8085-exec-20] [FiveOhOh] 500 Exception was thrown.
io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException: Unexpected exception
	at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)
	at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)
	at io.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:95)
	at com.atlassian.bamboo.agent.classserver.AgentClassServerImpl.getJarsOnSystemClasspath(AgentClassServerImpl.java:132)
	at com.atlassian.bamboo.agent.classserver.cacheable.CacheableClasspathServlet.getCollectionDefinition(CacheableClasspathServlet.java:228)
	at com.atlassian.bamboo.agent.classserver.cacheable.CacheableClasspathServlet.doGet(CacheableClasspathServlet.java:116)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.RuntimeException: Unexpected exception
	at com.atlassian.bamboo.util.BambooObjectUtils.asRuntimeException(BambooObjectUtils.java:119)
	... 164 more
Caused by: java.io.IOException: Could not create file: /opt/atlassian/atlassian-bamboo-6.2.2/temp/jarFromResource2315370522715717862.jar
	at com.atlassian.bamboo.util.SecureTemporaryFiles.createSecureTempFile(SecureTemporaryFiles.java:247)
	at com.atlassian.bamboo.util.SecureTemporaryFiles.create(SecureTemporaryFiles.java:197)
	at com.atlassian.bamboo.agent.classserver.ClasspathDiscovererImpl.createJarFromResource(ClasspathDiscovererImpl.java:153)
	... 170 more
Caused by: java.io.IOException: Permission denied
	at java.io.UnixFileSystem.createFileExclusively(Native Method)
	at java.io.File.createNewFile(File.java:1012)
	at com.atlassian.bamboo.util.SecureTemporaryFiles.createSecureTempFile(SecureTemporaryFiles.java:245)
	... 172 more

Cause

The user who started Bamboo does not have the write permission to the temporary directory and generate the neccessary libraries to send to the remote agent for successful installation / start-up.

Resolution

  1. Make sure that the user running the Bamboo Server process has write permissions on the /tmp or /temp directory with the following command:

    # Get the user running the Bamboo java process
    $ ps aux | grep java | grep bamboo | awk '{ print $1 }'
     
    # Correct ownership on Bamboo installation directory
    $ chown -R bamboo-user /path/to/bamboo/installed

    If presenting on Windows, you will need to make the appropriate modifications to the Windows ACL (Right Click Folder > Properties > Security)

  2. Restart Bamboo

Last modified on Nov 23, 2017

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