Summary

 If you or a user in your organization is not receiving an invitation to join a Bitbucket Cloud workspace, it might be due to the email preferences. This article will guide you through the steps to ensure that your email settings allow for the receipt of product invitations from Bitbucket Cloud.

Cause

Users may not receive invitations due to  unsubscribing from Atlassian emails or product invitations. This setting blocks all emails from Atlassian, including important invitations.

Solution

Step 1: Check Email Preferences

1. Log in to Atlassian Account:
   • Go to id.atlassian.com.
   • Sign in with your email address (If not already signed in).
2. Access Account Settings:
   • Click on your avatar in the top right corner.
   • Select Account settings from the dropdown menu
3. Navigate to Email Preferences:
   • Click on the Email tab within your account settings.
   • Click the link to the email preferences center.
4. Adjust Email Preferences:
   • In the Product Surveys and Invitations section, ensure that Product Invitations is selected.

Step 2: Request a New Invitation

Once the email preferences have been updated, the workspace administrator needs to:

1. Cancel the current invitation.
2. Send a new invitation to trigger a fresh invitation email.

Additional Tips

• Ensure that the invitation email is not being filtered into the spam or junk mail folders.
• The following information can help identify the invitation email: 
  • Email Subject: "...invited you to join the <workspaceID> workspace on Bitbucket"
  • Email Sender: noreply+377c008@id.atlassian.net (Example only)
  • Email Body: "...invited you to join the <workspaceID> workspace on Bitbucket"

• Allowlist the following IP address:
  • 216.221.175.128/25
  • 76.223.147.128/25

If the problem persists after checking email preferences and additional tips, contact Bitbucket Cloud Support for further assistance.