org.postgresql.util.PSQLException: Something unusual has occurred to cause the driver to fail

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Connecting to PostgreSQL fails, with the following message shown in the UI:

The configuration entered is not valid. A database connection could not be established. Please check your configuration and try again.

 

The following appears in the atlassian-bitbucket.log:

2016-08-02 09:00:00,000 WARN  [http-nio-7990-exec-6] @1Q6XGAEx556x41x0 bitbucket 0:0:0:0:0:0:0:1 "POST /setup HTTP/1.1" c.a.s.i.db.DefaultDatabaseManager A connection could not be opened with the DataSource
org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is org.postgresql.util.PSQLException: Something unusual has occurred to cause the driver to fail. Please report this exception.
	at org.springframework.jdbc.datasource.DataSourceUtils.getConnection(DataSourceUtils.java:80) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at com.atlassian.stash.internal.db.DefaultDatabaseValidator.validate(DefaultDatabaseValidator.java:44) ~[bitbucket-dao-impl-4.8.3.jar:na]
	at com.atlassian.stash.internal.db.DefaultDatabaseManager.validateConfiguration(DefaultDatabaseManager.java:227) ~[bitbucket-service-impl-4.8.3.jar:na]
	at com.atlassian.stash.internal.migration.DefaultMigrationService.validateConfiguration(DefaultMigrationService.java:85) [bitbucket-service-impl-4.8.3.jar:na]
	at com.atlassian.stash.internal.web.setup.SetupController.lambda$performTestDatabaseConnection$0(SetupController.java:291) [classes/:na]
	at com.atlassian.stash.internal.user.DefaultEscalatedSecurityContext.call(DefaultEscalatedSecurityContext.java:51) ~[bitbucket-service-impl-4.8.3.jar:na]
	at com.atlassian.stash.internal.web.setup.SetupController.performTestDatabaseConnection(SetupController.java:290) [classes/:na]
	at com.atlassian.stash.internal.web.setup.SetupController.configureDatabase(SetupController.java:267) [classes/:na]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) ~[na:na]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) ~[na:na]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) ~[na:na]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) ~[na:na]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) ~[na:na]
	at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:113) ~[classes/:na]
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:109) ~[classes/:na]
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75) ~[classes/:na]
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94) ~[atlassian-trusted-apps-core-4.2.0.jar:na]
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67) ~[na:na]
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94) ~[atlassian-trusted-apps-core-4.2.0.jar:na]
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67) ~[na:na]
	at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21) ~[atlassian-core-4.6.19.jar:na]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) ~[atlassian-core-4.6.19.jar:na]
	at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:95) ~[na:na]
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) ~[na:na]
	at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:38) ~[na:na]
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) ~[na:na]
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:87) ~[classes/:na]
	at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73) ~[classes/:na]
	at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:86) ~[bitbucket-service-impl-4.8.3.jar:na]
	at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38) ~[classes/:na]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) ~[na:1.8.0_74]
	at java.lang.Thread.run(Unknown Source) ~[na:1.8.0_74]
	... 278 frames trimmed
Caused by: org.postgresql.util.PSQLException: Something unusual has occurred to cause the driver to fail. Please report this exception.
	at org.postgresql.Driver$ConnectThread.getResult(Driver.java:368) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver.connect(Driver.java:288) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at java.sql.DriverManager.getConnection(Unknown Source) ~[na:1.8.0_74]
	at java.sql.DriverManager.getConnection(Unknown Source) ~[na:1.8.0_74]
	at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriverManager(DriverManagerDataSource.java:153) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.jdbc.datasource.DriverManagerDataSource.getConnectionFromDriver(DriverManagerDataSource.java:144) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.jdbc.datasource.AbstractDriverBasedDataSource.getConnectionFromDriver(AbstractDriverBasedDataSource.java:155) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.jdbc.datasource.SingleConnectionDataSource.initConnection(SingleConnectionDataSource.java:224) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.jdbc.datasource.SingleConnectionDataSource.getConnection(SingleConnectionDataSource.java:164) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.jdbc.datasource.DataSourceUtils.doGetConnection(DataSourceUtils.java:111) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	at org.springframework.jdbc.datasource.DataSourceUtils.getConnection(DataSourceUtils.java:77) ~[spring-jdbc-4.2.5.RELEASE.jar:4.2.5.RELEASE]
	... 32 common frames omitted
java.lang.NoClassDefFoundError: com/sun/jna/platform/win32/Win32Exception
	at org.postgresql.core.v3.ConnectionFactoryImpl.doAuthentication(ConnectionFactoryImpl.java:552) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:203) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:65) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:146) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:35) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:22) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc4.AbstractJdbc4Connection.<init>(AbstractJdbc4Connection.java:47) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc42.AbstractJdbc42Connection.<init>(AbstractJdbc42Connection.java:21) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc42.Jdbc42Connection.<init>(Jdbc42Connection.java:28) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver.makeConnection(Driver.java:415) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver.access$100(Driver.java:47) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver$ConnectThread.run(Driver.java:325) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at java.lang.Thread.run(Unknown Source) ~[na:1.8.0_74]
java.lang.ClassNotFoundException: com.sun.jna.platform.win32.Win32Exception
	at java.net.URLClassLoader.findClass(Unknown Source) ~[na:1.8.0_74]
	at org.postgresql.core.v3.ConnectionFactoryImpl.doAuthentication(ConnectionFactoryImpl.java:552) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:203) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:65) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:146) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:35) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:22) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc4.AbstractJdbc4Connection.<init>(AbstractJdbc4Connection.java:47) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc42.AbstractJdbc42Connection.<init>(AbstractJdbc42Connection.java:21) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.jdbc42.Jdbc42Connection.<init>(Jdbc42Connection.java:28) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver.makeConnection(Driver.java:415) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver.access$100(Driver.java:47) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at org.postgresql.Driver$ConnectThread.run(Driver.java:325) ~[postgresql-9.4-1202-jdbc42.jar:9.4]
	at java.lang.Thread.run(Unknown Source) ~[na:1.8.0_74]
	... 2 frames trimmed

Diagnosis

Environment

  • Windows Server
  • Integrated authentication for authenticating to PostgreSQL.

Diagnostic Steps

  • Try connecting to PostgreSQL from Bitbucket Server with the user used for the integrated authentication.

Cause

Bitbucket Server requires a dedicated user local to PostgreSQL for the connection.

Resolution

  1. In PostgreSQL, created a dedicated user as instructed at Connect Bitbucket to PostgreSQL, and a database owned by this user.
  2. Re-try the connection from Bitbucket Server using this new user.

 

Last modified on Nov 28, 2016

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