Atlassian Cloud changes Sep 14 to Sep 21, 2020

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Email users with suggested account changes


From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts.

Give your users a Trusted permission


From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves.

Get more work done with improved navigation


Our new, easy-to-use navigation enables you to change organizational contexts with a seamless experience between products and administration. Check out the new top navigation with better-defined categories at Read more at We’re launching improved navigation for admins.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Deployments view for Jira classic software projects


Get greater visibility of deployments by automatically tracking and displaying Git pipelines against the issues over a time scale. You can now visualize the progress of a work-item as it moves through your deployment pipeline. To use the Deployments feature, simply integrate the Jira Software Cloud classic project with your Git Pipelines. Learn more about the Deployments feature

Notifications for bulk actions


Users can now get email notifications when someone transitions or comments on multiple requests they’re involved with (watching, reporters etc). You get an email! You get an email! Everyone gets an email! Learn more about using bulk actions

Advanced Roadmaps for Jira - Sticky field name on collapsed column


This feature allows users to make the field names of collapsed columns remain visible as they scroll down their roadmaps.

Next-gen projects: Suggested users in the Assignee and Reporter filters in the issue navigator


Find what you’re looking for even faster with suggested users in the new project issue navigator. When you use the Assignee and Reporter filters, you’ll now get a list of suggested users based on the people you work with most.

Learn more about the project issue navigator.

Request approval from approvers associated with a service


When configuring approvals for a workflow in the new IT service management template, admins can now allow approvers associated with a service to flag, review, and approve changes to reduce the risk of impacting service quality. Learn how to request approval from approvers associated with a service.

New issue view: Independently scrollable columns


No more scrolling through an entire issue at once. You can now scroll through the two columns on the new issue view individually. This means you can scroll down the left column to read comments while viewing key issue details at the top of the right column, or scroll through these details on the right column while keeping your eye on the issue summary and description in the left column.

Collapsed next-gen custom fields in advanced issue search


We collapsed next-gen fields in the dropdown selection menus people use to search for issues across Jira. Selecting the right field to filter on isn’t a guessing game anymore. You get more accurate and meaningful search results. We also labelled the fields by their type. To try it out, select Search > Advanced search for issues, and use the +More dropdown to look for your fields.

New issue view: Fields displayed to the side of their name


More space and less scrolling in the new issue view. Fields are now normally displayed to the side of their name, but are responsive to the size of your window.

Issue collector no longer matches the submitter's user session to make them the reporter


We’ve adapted our issue collectors to the Chrome browser’s new cookie security features, but have had to change how they work. The issue collector no longer matches a submitter’s user session to make them the reporter. You can still match them by email address.

To improve issue security, project and issue keys are no longer displayed in the success message after submitting feedback on an issue collector (unless the project is open to anyone on the web).

Learn more about using the issue collector.

Track deployment information in Jira


Get greater visibility of deployments by automatically tracking and displaying Git pipelines against the issues over a time scale. You can now visualize the progress of a work-item as it moves through your deployment pipeline. To use the Deployments feature, simply integrate Jira Software with Bitbucket Pipelines. Learn more about the Deployments feature.

Advanced Roadmaps for Jira: Sort by custom fields

This update brings the ability to sort by custom fields to Advanced roadmaps on Cloud. Once they’re configured for your plan, you can use the following custom field types as filters:

  • single-choice select
  • multiple-choice select
  • checkbox
  • radio button
  • label

Visit Filtering Issues to learn more about filtering by custom fields.

New issue view: Add and use custom emojis


Let your team’s personality shine with custom emojis. To check it out, go to an issue, select a description field or add a comment, click the emoji icon in the toolbar, and select + Add your own emoji. To use custom emojis, find them as usual in the toolbar of the editor or type : and start searching the emoji name.

Site admins can disable custom emojis for the entire site in admin settings.

Updates to the service registry


When you create or edit a service, you can now add an Opsgenie team as incident responders for that service. We’ve also added the ability to delete services that you no longer use. Learn how to edit or delete a service from your service registry.

New issue view: Pin your most important fields to the top


No more scrolling through long lists of fields. You can now pin your most important and frequently used fields to the top of the issue view, including the ones under the “Show more” link. Just hover a field, click the pin icon, and you’ll see it at the top of the issue view in the Your pinned fields section.

Advanced Roadmaps for Jira Cloud - Replace 'Current Sprint' with '14 days' in Completion Date filter


With this update to Live Plans (2.0), “Current Sprint” in the completion date filter is replaced with two new labels: “Last 30 days” and “Last 14 days”.

Faster advanced issue search link in quick search

We’ve updated the Advanced issue search link in the quick search field to help you find what you need faster. We’ve changed the default query when you go from quick search to advanced search from all issues ordered by lastViewed to all issues ordered by created (date). This means not only that the initial list of issues should load faster, but you can also update your search query sooner.


  • Select / on your keyboard to open quick search.
  • Select / followed by enter/return on your keyboard to go quickly to advanced issue search.

Jira Software

We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects.

Roadmap: Right-click an epic to change its color


Maybe the color combo isn’t quite right, or you’ve noticed multiple epics are the exact same shade of green.

Soothe your eyes and right-click the epic, directly on the roadmap, to choose a fresh color.

Learn about all the color options for classic and next-gen projects.

Anonymous access check for Jira Site Import


This new security check will notify in advance if projects, dashboards, and filters are prone to anonymous access post migration. Anonymous access means that the data will be available to the public and searchable online. You can choose whether or not to grant public access before the migration.

To review affected projects, dashboards, and filters, you can download the .csv file.

Where there’s an epic, there’s a way to change its color


Spot a color clash in your backlog or board? In classic projects, you can now change the epic color when you see it. Wherever your epic shows up, so will all the color options.

Learn more about the epic issue type

Classic: The roadmap's here to guide your team towards every goal (beta)


The roadmap takes your planning game up a notch. It encourages good habits (go on, add in a due date) and helps you connect dependent work in an easy-to-manage way.

The roadmap really flexes its muscles when it comes to visibility. Because the roadmap presents your team’s epics in one spot, everyone—stakeholders included—can see the big picture. This makes it easier to prioritize and share efforts, watch for scope creep, and get an insight into large pieces of work, ahead of time.

Also, the roadmap is in beta. Stick with us while we sort out the Confluence macro, real-time updates, and issue creation quirks. Learn more about setting up the roadmap for classic projects.

GitHub app on the Atlassian Marketplace


We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet.

This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector.

Kanban boards just got faster


Is your team so productive, their 'Done' column is always overflowing? Too many issues on a board can slow it down and make you scroll way too much. To fix this, we’re bringing what we’ve codenamed “Fast Kanban”—a way to keep your board fresh and clean, and as quick as a flash.

The idea behind it is simple. The ‘Done’ column will now show only issues that have been updated (in any way) in the last 2 weeks, hiding the rest. Less noise on your board means happier teams. Any project admin can change the retention period, or choose to display all issues, if they prefer. Learn more

Choose where to move issues from a deleted column


Sometimes it’s nice to start fresh. If you decide a column isn’t worthy of your board any more, delete it, and choose another column to store any issues it contained. Those issues will then inherit the status of the new column.

Your board, however, always needs a done column. So, if you delete the done column, things work the other way around. The column you choose will inherit both the done issues and the done status. Magic.

Learn more about boards and columns in next-gen projects.

Jira Service Desk

New issue view for Jira Service Desk


The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view.

Use keyboard shortcuts in your queues


Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard!

Focused request types page and new portal groups page


We’re revamping the Request types page so you can focus on editing and creating request types, and bringing your portal settings together so that you can manage your portal groups in one place. Plus, there's no more ‘hidden from portal' group - request types will be hidden from your portal by default.

Jira Service Desk next-gen approvals toggle

It’s now possible to enable or disable approval steps in the workflow editor with a one-click toggle. Want to try it? Click into a status you’d like to edit and look for the section labeled Approval.

Knowledge base settings refresh


The Knowledge base settings page has been updated - we’ve made some layout adjustments to refresh the page. Go to Project settings > Knowledge base to check it out.

Deployment gating


Automate your deployment pipeline, ensure compliance, and flag risky changes: deployment gating is now available in the new IT service management template! Want to try the new template before we release it into the wild? Join the early access program.

Learn more about deployment gating.


Quickly search Confluence and Jira


When Confluence and Jira are part of the same site, you can use the search in the navigation for either product to search for results across both products. This will help you find the information you need quickly in order to maximize your efficiency.

New permission: Admins can now let people delete their own content


Space admins can now allow people to delete their own content, whether it be a page, a blog post, or an attachment. For any group or user that has the “Delete Own” permission checked, if they created the content, they can delete it. If they didn’t create it, they can’t delete it.

To delete any content they didn’t create, they still need to have the “Delete” permission checked for the respective content type.

By default, the “Delete Own” permission will be ON only for people in the groups “administrators” and “site-admins” in any new spaces created. It remain OFF by default for all other users, and will be OFF for all existing spaces.

The ability for people to delete their own comments is governed by the “Add” permission under Comments.

Jira issue URLs are converted to smart links


When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions.

Convert pages to use the new editor


You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more

Advanced Roadmaps for Jira plan macro


The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams.

See and interact with inline comments when editing a page


✍️ To make life easier for page authors who need to implement feedback added as an inline comment, you can now see the inline comments when editing a page. This means that you can see the comments in context, reply to them, resolve them, and delete them. :celebrate:

A simpler way to create content


Now you can create a new page with just one click. Browse or search for templates right in the editor or get straight to work on a blank page.

Sticky table headers won't scroll out of view


Table headers will remain in view when scrolling down a table on a published page. This includes tables created in the new editor and those pages that were converted from the legacy editor to the new editor.

Always see the ability to add a new page comment


As you scroll to the comments section of any Confluence page, the ability to quickly add a page comment stays stuck to the bottom of your window. Even while reading lengthy team discussions, it’s always simple to join in.

Improve the appearance of hyperlinks with Smart links and Smart cards


You can use Smart links and Smart cards to make your links stand out while providing meaningful details that keep readers on your page. Learn more

We've hidden the Like button on archived pages


When you archive a page, you’re signaling to your team that this page is outdated or otherwise no longer relevant to current work. Since no one should be paying attention to or engaging with these pages, we’ve hidden the Like button so no new likes can be added.

You’ll still be able to see all likes the page accrued up until it was archived.

New loading experience for page buttons


We've improved the loading experience of page buttons like the "Edit" pencil, the star, and Share so they don't move around while the page is loading.

Archive all nested pages in one action


Page archiving enters its next phase with nested archiving. For any page you archive, if it has any nested pages, you’ll have the option to include all of them with the original page selected. Pages archived together will maintain their visual hierarchy in the archived pages list, to preserve the context in which they were organized in the page tree.

You’ll have the same option to include all nested pages when restoring any page in the archive back to the page tree.

You can use nested archiving on the premium plan.

Better visibility into permissions limitations on pages


Page restrictions just got a lot clearer. In special situations where a user’s view or edit access is restricted, Confluence will now tell you why. So it’ll be easier for you to see (and fix!) when:

  • a user needs to be given permission to view a parent page before they’ll be able to view the current page
  • a user needs to be given permission at the space level to view pages in the space before they’ll be able to view the current page
  • a user needs permission at the space level to edit pages in the space before they’ll be able to edit the current page

Learn more about page restrictions.

Improvements to the people menu


We’re gradually rolling out some tweaks to the People menu. The Invite your teammates button is now named Add people. You’ll find the button a little further up the menu.

When you add new users to Confluence from the Add People button, your site settings determine whether they’re invited or sent an access request.

Get a sense of how long it will take to read the contents of a page

The estimated time it will take to read a page is shown at the top of each page. Read time is based on average reading speed of 265 WPM + 12 sec for the first image + 11 sec for second image and so on until the tenth image. Ten or more images each add 3 seconds to the read time.

Jira onboarding - anyone can invite on free sites


As an admin on a Jira Software or Confluence Free plan, you now have the option to allow your users to invite other people to your site.

Recommending pages to archive


We’ve added a notification email that’ll recommend archiving pages excluded by a bulk archiving action.

With the ability to archive a page and all of its nested pages (a whole branch of the page tree), sometimes not all pages in the branch can be included. This happens when the archiver either doesn’t have permission to view a nested page or doesn’t have permission to archive a nested page, which results in these pages being left behind in the page tree.

If you created any of these “left behind” pages, we’ll let you know in the email and give you a quick way to archive them!

Global app settings and functionality in one place (iOS)


We consolidated global app settings and functionality into one convenient place. You can now change settings and preferences for the app, quickly jump to another Atlassian app, and switch between Confluence sites — all from the new Account screen.

You can access the Account screen by tapping on your circular avatar in the top left of the app. Make sure you’re on the surface level of any of the four tabs along the bottom of the app: Your work, Spaces, Activity, or Notifications.

Include a version comment when publishing

Each time you publish a page, add a comment about what you changed so it's easier to keep track of what changed in each version. Version comments can be found in the page history.

Search both Jira and Confluence with the quick search bar


If you use Confluence along with Jira, you can find content and see recent items in either location. Open quick search in the navigation bar and use the Jira and Confluence tabs to choose the location you’d like to search.

Tip: Press / on your keyboard to open the quick search field.

Learn more about searching in Jira.

Begin template previews rollout to customers


Now you can preview templates in the editor before you select them. Just hover over the name of the template you’d like to see.

Confluence Android - Release 1.82


Notifications are easier to manage. Instead of clearing notifications one by one, you can now clear notifications in bulk. Plus, each time you visit the Notifications tab, notifications are refreshed automatically. We have also added syncing enhancements in app and push notifications.


Bitbucket Cloud - Filter and sort diff files by comments


Diff files can now be sorted by recent comments, and you can add a filter to only display the files you have commented on or the files that include comments from anyone. The ‘Filter by comments’ avatars and the ‘Sort by’ dropdown are located above the diff. Select one of the avatars to filter by the files containing those specific comments, or select the ‘Sort by’ dropdown to sort by either the file tree (which is the default view) or recent comments.

Automatically merge a pull request when all checks pass


Sometimes it can take a while to get all the builds and reviews required by pull request (PR) merge checks, so the PR author has to keep checking back to ensure all the checks pass in order to merge their changes. Now in the new pull request experience, the PR author or an admin can enable this feature to queue up a pending merge to be triggered automatically once all the merge checks have passed.

Code Insights: Annotations in PR


Follow up-to Code Insights, we are adding more direct ways to display annotations in the PR view diff. Learn more here.

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