Atlassian Cloud changes Sep 28 to Oct 5, 2020

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Email users with suggested account changes


From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts.

Give your users a Trusted permission


From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves.

Get more work done with improved navigation


Our new, easy-to-use navigation enables you to change organizational contexts with a seamless experience between products and administration. Check out the new top navigation with better-defined categories at Read more at We’re launching improved navigation for admins.

See insights into managed accounts


Your insights charts now include a visual of the accounts managed by your organization. Go to Security > Insights to find this chart called Accounts managed by your organization. Learn more about Insights.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Advanced Roadmaps for Jira - Better Kanban Capacity Algorithm


This update changes how Advanced Roadmaps allocates capacity to Kanban teams for issues that last longer than one week. Before, the capacity of an issue would be spread out evenly across all weeks. With this update, issues will now consume the remaining capacity of an iteration before consuming capacity from next one. For example, if you have an issue that takes 40 hours over the course of two weeks, instead of allotting 20 hours per week, Advanced Roadmaps will now assign as many hours as possible to the first week, then place the remaining hours in the second.

To learn more about this change, see the Understanding team capacity documentation

Advanced Roadmaps for Jira: Sort by custom fields


This update brings the ability to sort by custom fields to Advanced roadmaps on Cloud. Once they’re configured for your plan, you can use the following custom field types as filters:

  • single-choice select
  • multiple-choice select
  • checkbox
  • radio button
  • label

Visit Filtering Issues to learn more about filtering by custom fields.

Collapsed next-gen custom fields in advanced issue search

We collapsed next-gen fields in the dropdown selection menus people use to search for issues across Jira. Selecting the right field to filter on isn’t a guessing game anymore. You get more accurate and meaningful search results. We also labelled the fields by their type. To try it out, select Search > Advanced search for issues, and use the +More dropdown to look for your fields.

New issue view: Fields displayed to the side of their name


More space and less scrolling in the new issue view. Fields are now normally displayed to the side of their name, but are responsive to the size of your window.

Issue collector no longer matches the submitter's user session to make them the reporter


We’ve adapted our issue collectors to the Chrome browser’s new cookie security features, but have had to change how they work. The issue collector no longer matches a submitter’s user session to make them the reporter. You can still match them by email address.

To improve issue security, project and issue keys are no longer displayed in the success message after submitting feedback on an issue collector (unless the project is open to anyone on the web).

Learn more about using the issue collector.

Track deployment information in Jira


Get greater visibility of deployments by automatically tracking and displaying Git pipelines against the issues over a time scale. You can now visualize the progress of a work-item as it moves through your deployment pipeline. To use the Deployments feature, simply integrate Jira Software with Bitbucket Pipelines. Learn more about the Deployments feature.

Request approval from approvers associated with a service


When configuring approvals for a workflow in the new IT service management template, admins can now allow approvers associated with a service to flag, review, and approve changes to reduce the risk of impacting service quality. Learn how to request approval from approvers associated with a service.

Advanced Roadmaps for Jira - View Switching


Introducing View Switching for Advanced Roadmaps for Jira.

This new feature on Cloud allows you to change how data is displayed in your plan, depending on your audience and the story you want to tell. Once you've created your complete plan, use a bevy of filters and tools to focus on dependencies, high-level planning, workload allocation, and more. Then you can save your settings as a View that can be shared across your organization.

The View switching feature comes with four preset views, each of which can be customized to suit your needs:

  • Basic view
  • Top-level planning view
  • Dependency management view
  • Sprint capacity management view

Read our documentation about View switching to learn more.

Advanced Roadmaps for Jira - Sticky field name on collapsed column

This feature allows users to make the field names of collapsed columns remain visible as they scroll down their roadmaps.

Notifications for bulk actions


Users can now get email notifications when someone transitions or comments on multiple requests they’re involved with (watching, reporters etc). You get an email! You get an email! Everyone gets an email! Learn more about using bulk actions

New issue view: Add and use custom emojis

Let your team’s personality shine with custom emojis. To check it out, go to an issue, select a description field or add a comment, click the emoji icon in the toolbar, and select + Add your own emoji. To use custom emojis, find them as usual in the toolbar of the editor or type : and start searching the emoji name.

Site admins can disable custom emojis for the entire site in admin settings.

New issue view: Pin your most important fields to the top


No more scrolling through long lists of fields. You can now pin your most important and frequently used fields to the top of the issue view, including the ones under the “Show more” link. Just hover a field, click the pin icon, and you’ll see it at the top of the issue view in the Your pinned fields section.

Deployments view for Jira classic software projects


Get greater visibility of deployments by automatically tracking and displaying Git pipelines against the issues over a time scale. You can now visualize the progress of a work-item as it moves through your deployment pipeline. To use the Deployments feature, simply integrate the Jira Software Cloud classic project with your Git Pipelines. Learn more about the Deployments feature

Advanced Roadmaps for Jira Cloud - Replace 'Current Sprint' with '14 days' in Completion Date filter

With this update to Live Plans (2.0), “Current Sprint” in the completion date filter is replaced with two new labels: “Last 30 days” and “Last 14 days”.

Jira Software

We're rolling out a new type of project known as next-gen. By default, any Jira Software licensed user can create their own next-gen project. These projects don't affect existing Jira projects, shared configurations, or your schemes. You can manage who's allowed to create next-gen projects with the new Create independent projects global permission. Read more about next-gen projects.

GitHub app on the Atlassian Marketplace


We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet.

This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector.

Jira Service Desk

New issue view for Jira Service Desk


The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view.

Use keyboard shortcuts in your queues


Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard!

Focused request types page and new portal groups page


We’re revamping the Request types page so you can focus on editing and creating request types, and bringing your portal settings together so that you can manage your portal groups in one place. Plus, there's no more ‘hidden from portal' group - request types will be hidden from your portal by default.

Knowledge base settings refresh


The Knowledge base settings page has been updated - we’ve made some layout adjustments to refresh the page. Go to Project settings > Knowledge base to check it out.

Delete specific request types from classic projects

With the new public REST API, project admins can delete specific request types from classic projects by specifying just the service desk ID and request type ID. Learn more.


You can bulk archive up to 500 pages at a time


To ensure Confluence performs at the highest level for you, we’ve limited the amount of pages you can archive or restore using our bulk archive or bulk restore features to 500 pages at a time. We hope to increase the limit soon!

Include a version comment when publishing


Each time you publish a page, add a comment about what you changed so it's easier to keep track of what changed in each version. Version comments can be found in the page history.

Time for some spring cleaning with our new page archiving feature


Archiving a page lets you take an outdated or no-longer-relevant piece of content and store it away from your daily workspace. When you archive a page, you not only remove it from the page tree, but also from quick search, which:

  • Makes it easier for you and your team to find what’s relevant to your current work,
  • Reassures people who rely on your content that it’s accurate and up-to-date, and
  • Keeps your page tree neat and presentable.

You can find the option to archive in the More actions menu (•••) of any page.

Invite to edit experience


You can now invite other people to edit your page with you, from inside the Confluence editor. Hit the plus sign on the top right of your page. Copy and share the link, or add in your collaborators' names to invite them via Confluence notifications.

Jira issue URLs are converted to smart links


When you paste a Jira issue link into a Confluence page, the URL is converted to a smart link that displays the page icon and the page title. This works if the Jira and Confluence sites are linked or if they are both cloud versions.

Convert pages to use the new editor


You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more

Advanced Roadmaps for Jira plan macro


The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams.

See and interact with inline comments when editing a page


✍️ To make life easier for page authors who need to implement feedback added as an inline comment, you can now see the inline comments when editing a page. This means that you can see the comments in context, reply to them, resolve them, and delete them. :celebrate:

A simpler way to create content


Now you can create a new page with just one click. Browse or search for templates right in the editor or get straight to work on a blank page.

Sticky table headers won't scroll out of view

Table headers will remain in view when scrolling down a table on a published page. This includes tables created in the new editor and those pages that were converted from the legacy editor to the new editor.

Improve the appearance of hyperlinks with Smart links and Smart cards


You can use Smart links and Smart cards to make your links stand out while providing meaningful details that keep readers on your page. Learn more

We've hidden the Like button on archived pages


When you archive a page, you’re signaling to your team that this page is outdated or otherwise no longer relevant to current work. Since no one should be paying attention to or engaging with these pages, we’ve hidden the Like button so no new likes can be added.

You’ll still be able to see all likes the page accrued up until it was archived.

New loading experience for page buttons


We've improved the loading experience of page buttons like the "Edit" pencil, the star, and Share so they don't move around while the page is loading.

Archive all nested pages in one action


Page archiving enters its next phase with nested archiving. For any page you archive, if it has any nested pages, you’ll have the option to include all of them with the original page selected. Pages archived together will maintain their visual hierarchy in the archived pages list, to preserve the context in which they were organized in the page tree.

You’ll have the same option to include all nested pages when restoring any page in the archive back to the page tree.

You can use nested archiving on the premium plan.

Better visibility into permissions limitations on pages


Page restrictions just got a lot clearer. In special situations where a user’s view or edit access is restricted, Confluence will now tell you why. So it’ll be easier for you to see (and fix!) when:

  • a user needs to be given permission to view a parent page before they’ll be able to view the current page
  • a user needs to be given permission at the space level to view pages in the space before they’ll be able to view the current page
  • a user needs permission at the space level to edit pages in the space before they’ll be able to edit the current page

Learn more about page restrictions.

Improvements to the people menu


We’re gradually rolling out some tweaks to the People menu. The Invite your teammates button is now named Add people. You’ll find the button a little further up the menu.

When you add new users to Confluence from the Add People button, your site settings determine whether they’re invited or sent an access request.

Quickly search Confluence and Jira


When Confluence and Jira are part of the same site, you can use the search in the navigation for either product to search for results across both products. This will help you find the information you need quickly in order to maximize your efficiency.

Expand element opens when following a link to a heading in it

All headings in the new editor have a built-in, linkable URL without the need to explicitly add that capability. If the heading you want to link to is inside an expand element, those reading your page will be taken to the heading with the expand opened.

Jira onboarding - anyone can invite on free sites


As an admin on a Jira Software or Confluence Free plan, your users will now be able to invite other people to your site by default. You can change this permission in your site administration user settings

Recommending pages to archive


We’ve added a notification email that’ll recommend archiving pages excluded by a bulk archiving action.

With the ability to archive a page and all of its nested pages (a whole branch of the page tree), sometimes not all pages in the branch can be included. This happens when the archiver either doesn’t have permission to view a nested page or doesn’t have permission to archive a nested page, which results in these pages being left behind in the page tree.

If you created any of these “left behind” pages, we’ll let you know in the email and give you a quick way to archive them!

Global app settings and functionality in one place (iOS)


We consolidated global app settings and functionality into one convenient place. You can now change settings and preferences for the app, quickly jump to another Atlassian app, and switch between Confluence sites — all from the new Account screen.

You can access the Account screen by tapping on your circular avatar in the top left of the app. Make sure you’re on the surface level of any of the four tabs along the bottom of the app: Your work, Spaces, Activity, or Notifications.

Search both Jira and Confluence with the quick search bar


If you use Confluence along with Jira, you can find content and see recent items in either location. Open quick search in the navigation bar and use the Jira and Confluence tabs to choose the location you’d like to search.

Tip: Press / on your keyboard to open the quick search field.

Learn more about searching in Jira.

Begin template previews rollout to customers


Now you can preview templates in the editor before you select them. Just hover over the name of the template you’d like to see.

See where your page lives


Easily see the context of your page using the breadcrumb at the top.


Automatically merge a pull request when all checks pass


Sometimes it can take a while to get all the builds and reviews required by pull request (PR) merge checks, so the PR author has to keep checking back to ensure all the checks pass in order to merge their changes. Now in the new pull request experience, the PR author or an admin can enable this feature to queue up a pending merge to be triggered automatically once all the merge checks have passed.

Code Insights: Annotations in PR


Follow up-to Code Insights, we are adding more direct ways to display annotations in the PR view diff. Learn more here.

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