Atlassian Cloud changes May 16 to May 23, 2022

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Access your organization administration from any Atlassian product

ROLLING OUT

You can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Improvements to application links in Jira

NEW THIS WEEK

We’ve made some improvements to application links in Jira:

  • Introduced a new type of link: tunneled link. This link uses an application tunnel to connect to Data Center or Server products that live in your network. It lets you integrate your Atlassian products without needing to open your network for any incoming connections.
  • Improved the look and feel
  • Added new columns that show the link direction and type

This change is part of another feature called application tunnels, which lets you securely integrate your Atlassian cloud and self-managed products.

New request type configuration experience

ROLLING OUT

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

QR code enabled in Insight for Jira Service Management

ROLLING OUT

To help you manage physical assets, we've added the ability to print QR codes to Insight in Jira Service Management Cloud. Printed QR codes can be applied to physical assets and then scanned to quickly find information about that object in Insight.

You can print QR codes for multiple objects by selecting Bulk actions > Print QR codes.

Learn more about printing QR codes in Insight for Jira Service Management Cloud.

Bug fixes to team-managed issues in backlog

ROLLING OUT

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

  • Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.
  • Team-managed base-level issues now show in the backlog (previously they were not included).
  • Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Company-managed projects: Move fields around to change the issue layout

Change the issue layout of a company-managed project by dragging fields under Description fields, Context fields, Hidden fields, or Hide when empty sections. Learn how your fields appear in the issue view.


Select Project settings > Issue layout > Edit issue layout to change the issue layout of a company-managed project.

Updates to the On-call feature in Jira

We have enabled the On-call feature in your company-managed or team-managed Jira Software projects. Your admin can enable or disable it later from the Project settings > Features page. Learn more about getting started with Opsgenie.

New Import Jira Server and Import Jira Cloud screens replaces the Restore system screen

ROLLING OUT

The Restore system option, also commonly referred to as Site Import enabled you to import:

  • Jira server backup files to migrate from Jira server to cloud
  • Jira cloud backup files to reset the cloud site among other reasons

Recently, we announced that Site Import won’t be available for some users looking to import server backups to migrate from server to cloud. To make sure that users who want to import cloud backups aren’t impacted, we’ve now split Site Import into two screens.

  • To import server backups, go to Settings > System > Import Jira Server
  • To import cloud backups, go to Settings > System > Import Jira Cloud

Push notifications can now be time-sensitive on iOS

ROLLING OUT

Collaboration just got faster in the Jira Cloud app for iOS. Direct mentions and ‘assigned to you’ push notifications can now be treated as time-sensitive, which means you’ll receive them even if your notifications are snoozed. Disable time-sensitive notifications via system settings.

Issue view: Maximum number of displayed child issues increased to 500

ROLLING OUT

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Jira Software

Move data between sites with cloud-to-cloud migration

ROLLING OUT

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Updates to how you create projects in Jira

ROLLING OUT

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

  • Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
  • Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Team-managed projects: Set up new statuses without leaving the workflow editor

ROLLING OUT

If you add a new status in the workflow editor, you can now assign it to a board column straight away. You can choose to keep your new status hidden, or drag and drop it to a column so it’s visible on your board and backlog.

Learn how to manage statuses in your workflow

Team-managed projects: Add images to issues on your board

A picture is worth a thousand words, especially on a busy board. Now, you can make issues stand out by enabling card cover images. This means that any images you attach to an issue will be displayed as a card cover on your board.

To try it out, go to Project settings > Board > Card cover images.

New settings for completed epics on your roadmap

Define how many completed issues appear on your timeline using the new Issue display range function in the View settings menu.

Set your timeline to show completed parent-level issues from the last one, three, six, nine, or twelve months. You can also choose to hide all completed parent-level issues.

Team-managed projects: Subtasks now included when searching with JQL sprint clause

ROLLING OUT

We’ve fixed a bug where search results using the JQL sprint clause didn’t include subtasks. Now, any subtasks that belong to the queried sprint are included in the search results.

Create commits from the Jira issue development panel

ROLLING OUT

If you've connected a source code management tool to your Jira Software Cloud project, you can now create commits via the Jira issue view. The development panel will show a link to create a commit by either copying the issue key or copying a git commit command including the issue key. Once you add a commit message and push your changes, your commit will be linked to the Jira issue - giving everyone on the team greater visibility over how work is tracking.

Learn more about referencing issues in your development work.

Create pull requests from the Jira issue development panel

ROLLING OUT

If you've connected a source code management tool to your Jira Software Cloud project, you can now create pull requests via the development panel on the Jira issue view.

Whenever an issue has a branch linked to it, the development panel will show a link to create a pull request. If multiple branches are linked to the issue, you can select which branch you want to use when you create the pull request. Once you submit your pull request, it will be linked to the Jira issue - giving everyone on the team greater visibility over how work is tracking.

Learn more about referencing issues in your development work.

Team-managed projects: View development information on the board

ROLLING OUT

If you've connected a source code management tool to your Jira project and your team is using issue keys in pull requests, commit messages, and branch names, you'll see development information on your Jira board. Icons are displayed on issue cards to indicate when there is a pull request, commit, or branch linked to an issue. You can now hover over an icon to view more details about a pull request, commit, or branch, and click through to view the development activity in your connected tool.

Learn more about referencing issues in your development work.

Company-managed projects: View development information on the board

ROLLING OUT

If you've connected a source code management tool to your Jira project and your team is using issue keys in pull requests, commit messages, and branch names, you'll now see development information on your Jira board. Icons are displayed on issue cards to indicate when there is a pull request, commit, or branch linked to an issue. Hover over an icon to view more details about a pull request, commit, or branch, and click through to view the development activity in your connected tool.

Learn more about referencing issues in your development work.

Jira Roadmaps - Increase issue limit from 3k to 5k issues

ROLLING OUT

Bask in the glory of longer, more detailed project plans. Your project roadmap can now show 5,000 issues instead of the paltry 3,000 issues it could before.

much planning. very issues. wow.

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

An improved Slack app to collaborate better on incidents

ROLLING OUT NEW THIS WEEK

The Jira Service Management app for Slack now allows you to add affected services of an incident, send and receive stakeholder updates on the channel*,* and have new responders automatically added to the Slack channel to participate in the conversation.

Comprehensive customer management with newly improved customer access settings

ROLLING OUT NEW THIS WEEK

We're making improvements in customer management an extremely important aspect of Jira Service Management. The site-level customer access page has been updated to allow access for customers from specific domains. In addition, site admins can enable the settings so that no new accounts can be created if your help center only allows access for existing customers. Learn more about configuring customer access settings

To configure the customer access settings:

  1. From the top right of your screen, select Settings > Products.
  2. Under Jira Service Management, select Customer access.

Updates to how you create projects in Jira

ROLLING OUT

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

  • Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
  • Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Improved view of knowledge base articles in the portal

ROLLING OUT

Your customers can now view your knowledge base articles in the portal on a wider canvas. The increased width will not just improve the readability of your articles, but will also help images and tables in them to render better.

Suggested knowledge base articles on the portal will now show snippets

ROLLING OUT

The suggested knowledge base articles that your customers see on the portal will now include the most relevant snippets from the articles, determined by AI, to help find the information they need, faster.

Simplified object schema configuration and streamlined importing

ROLLING OUT

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Forms: Get the information you need, when you need it

ROLLING OUT

Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

Introducing reusable SLA calendars in Jira Service Management

ROLLING OUT

In Jira Service Management, SLA calendars are used to ensure your goals are tracked based on the times and days your agents respond to requests. You can now save time by copying an SLA calendar from your current service project or one from another service project on your site. Learn more about setting up SLA calendars.

Performance and scale improvements for loading queues

ROLLING OUT

For queues with more than 1000 issues (previously 10000 issues), the issue count badge will show 999+  in the project sidebar. The exact issue count will be visible in the queue view when the queue is actively selected. This brings improvement to issue count refresh performance for all queues in the project sidebar.

Configure the sender name for email notifications in Jira Service Management

ROLLING OUT

Project admins can configure how the sender names (the email 'from' names) are displayed in email notifications generated from a Jira Service Management project. Previously, emails can appear to be sent from different users or the name of the portal, depending on how the notifications have been generated. Now you have the option to allow the sender name to be the portal name all the time.

For company-managed projects:

  1. From your service project, go to Project settings > Customer notifications.
  2. Find the Sender name section and select an option for your service project.

For team-managed projects:

  1. From your service project, go to Project settings > Notifications > Customer notifications.
  2. Find the Sender name section and select an option for your service project.

Introducing compliance settings to send safe customer notifications from Jira Service Management

ROLLING OUT

Committed to protecting data managed in your service projects, we've added compliance settings in Jira Service Management to help you meet your organization’s compliance needs. After you enabled the settings, the data including ‘Issue summary’, ‘Issue description’, ‘Comment’, and 'Attachment” will be hidden from the corresponding notification emails that your customers will receive. Your customers will need to log in to the portal to view the entire information available on the request. Learn more about compliance settings

You must be a site admin to manage the compliance settings. To access the compliance settings:

  1. Go to Settings > Products.
  2. From the sidebar under Jira Service Management, select Compliance settings.

Configure SLA format display in Jira Service Management

ROLLING OUT

SLAs are displayed in queues and the issue view of a request, allowing you to track the status of an SLA, for example, time to resolution. You can now configure how tooltips for the SLA items are displayed. The 'due date centric' format will show relative time and date, for example, today, yesterday, or the exact date for completed or breached SLAs. The 'time-centric' format will show hours left on the clock, for example, 8h 30m.

To set a display option for an SLA:

  1. From your service project, go to Project settings > SLAs
  2. Select More action (...) and Edit from the dropdown.
  3. Under SLA format display, select an option.
  4. Select Save.

Jira Work Management

The new and improved board view

ROLLING OUT

Check out the new and improved board view in Jira Work Management! Jira Work Management boards are designed to give you an easy and clear way to visualize work. You get a snapshot of project progress, including what work is yet to be started, what's in progress, and what is completed. Easily drag your issue cards throughout the workflow to columns that reflect the relevant status.

Collaborative mode is here!

ROLLING OUT

Add more presence to your business project with collaborative mode. Collaborate in real-time with your teammates to see edits live as you're working. You'll no longer have to investigate who edited what or keep refreshing the page to see updates.

Get a visual summary of your project

ROLLING OUT

Get a snapshot view of your project team’s performance metrics.

Go to Summary at the left navigation to view a visual summary of your project’s status, priorities, workload, and other projects.

Filter by priority, label, and issue type in the board view

You can now filter your board by priority, label, and issue type.

To filter your board, go to the Filter drop-down menu at the top-right of the board. Select + More filters and choose how you’d like to filter your board.

Create a project from the left sidebar navigation

ROLLING OUT

Easily create a project from the sidebar on the left by selecting the plus symbol + next to your current project’s title.

Confluence

Find your drafts where you created them

ROLLING OUT NEW THIS WEEK

When you create a page or blog post and don't publish it right away, it's considered a draft. This has always been true, but finding your drafts was challenging when you are working in a space.

Now drafts show up in the Blog and Pages sections in the space sidebar alongside the published pages and posts. Only people who can edit the content can see the draft in the space sidebar.

You can still see drafts you have access to in all spaces on the site in a couple of ways:

  • Select Recent > Drafts from the global navigation bar
  • Select Home from the global navigation bar, then select Drafts

To keep the space sidebar from being filled with drafts that you started and abandoned, Confluence discards any pages or posts that are blank. Content is considered blank if it has no title, no body copy, no emoji in the title, no cover images, no permission changes, and no labels.

Invite guests for external collaboration (early access)

ROLLING OUT

External collaboration is a Confluence feature that lets your team collaborate with people that are “external” in some way, such as a client or a contractor. It’s a secure way to open your Confluence instance to anyone you need to work with.

And the way you do that is you invite them as guests.

Guests have limited access to your instance. Unlike regular users who have a broad level of access by default, guests only have access to the spaces to which they have been specifically assigned access.

Guests also have limited access to user information for your regular “internal” users.

Note: External collaboration is in the process of rolling out as part of an early access program for customers on the premium plan.

Learn more about external collaboration.

Be more expressive with panels

ROLLING OUT

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Access your organization administration from any Atlassian product

ROLLING OUT

You can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.

Paste urls as plain text in the editor

ROLLING OUT

You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Easily create pages and blog posts in a new tab from any create button

ROLLING OUT

Rather than navigating away from where you are to create a new page or blog post, you can use shortcut combinations to open a new browser tab.

You can create in various places:

  • global Create in the product navigation
  • contextual create for the Blog item in the space sidebar
  • contextual create for the Pages item in the space sidebar
  • contextual create for a page at any level in the page tree in the space sidebar

To create the content in a new tab:

  • Press and hold the Ctrl key (Windows) or the command key (Mac), and select a create button
  • Right-click on a create button, and select Open in new tab

Showcase pages and blog posts as a presentation

ROLLING OUT

Presenter mode showcases content on a page or blog post with reduced distractions. After selecting this mode, the content switches to a full-screen view—striping out all side panels, options menus, and in-line comments so that your presentation looks clean and simple.

When in Presenter mode, you can share a QR code with your audience so they can open the page and follow along.

Sort resolved comments by recency

ROLLING OUT

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Find content faster with breadcrumbs in Confluence advanced search

ROLLING OUT

Confluence Cloud’s advanced search now includes breadcrumbs with your results. Breadcrumbs provide contextual insight into a page’s location and hierarchy, taking the mystery out of searching.

  1. Place focus in the search bar. 
  2. Enter your search terms.
  3. Select Advanced search or press the Enter/Return key.

You can now see breadcrumbs in advanced search results!

Improvements to application links in Confluence

We’ve made some improvements to application links in Confluence:

  • Introduced a new type of link: tunneled link. This link uses an application tunnel to connect to Data Center or Server products that live in your network. It lets you integrate your Atlassian products without needing to open your network for any incoming connections.
  • Improved the look and feel
  • Added new columns that show the link direction and type

This change is part of another feature called application tunnels, which lets you securely integrate your Atlassian cloud and self-managed products.

Compass

LaunchDarkly app helps you visualize feature flags for related Compass components

ROLLING OUT

The LaunchDarkly app is now available under Apps in Compass. Install and configure this app to quickly see which feature flags are currently active and a timeline of when they were added, removed, or modified.

Once the app is installed, select LaunchDarkly from the left side menu on a component's details page to see the feature flag information.

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