Atlassian Cloud changes Jul 11 to Jul 18, 2022

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

G Suite becomes Google Workspace

ROLLING OUT NEW THIS WEEK

We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

Find content across multiple Atlassian products

ROLLING OUT

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Control your workflow more easily by connecting one or more identity providers

ROLLING OUT

We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

  • We moved user login and sync to the new Identity providers screen
  • You have two authentication policies by default: one for your local directory and one for your identity provider
  • We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

Wrangle your Atlassian Access subscription costs

We’re giving you the ability to set a non-billable authentication policy as the default. You can use a non-billable policy when you don’t want to pay for certain users. A non-billable authentication policy includes limited security settings.

Learn more about authentication policies

To see your authentication policies, go to admin.atlassian.com > Security > Authentication policies.

Eligible users can now create sandboxes for Jira Software or Jira Service Management with Standard plan functionality

ROLLING OUT

This feature is only available to users with Jira Software or Jira Service Management on a Premium or Enterprise plan. Eligible users can now create a sandbox with the same Standard plan features as their production environment. Since this feature is only available for selected users, others who have either Jira Software or Jira Service Management on a Premium or Enterprise plan, and have either of these two products on a Standard plan, can still create a sandbox but with Free plan functionality.

Learn more about creating product sandboxes

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Advanced Roadmaps - Timeline header improvements

ROLLING OUT NEW THIS WEEK

Please welcome some small visual tweaks to make your planning experience easier. These are designed to make the dates on your timeline easier to read, while not compromising functionality. These changes are:

  • more granular date breakdowns across the top of your timeline, such as dates showing when viewing your plan in the Weeks view setting
  • the current day (or "Today") is highlighted with a blue box, and;
  • hover on releases to get a sneak-peek at the release's name and ship date

New request type configuration experience

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

QR code enabled in Insight for Jira Service Management

To help you manage physical assets, we've added the ability to print QR codes to Insight in Jira Service Management Cloud. Printed QR codes can be applied to physical assets and then scanned to quickly find information about that object in Insight.

You can print QR codes for multiple objects by selecting Bulk actions > Print QR codes.

Learn more about printing QR codes in Insight for Jira Service Management Cloud.

Bug fixes to team-managed issues in backlog

ROLLING OUT

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

  • Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.
  • Team-managed base-level issues now show in the backlog (previously they were not included).
  • Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Issue view: Expands in fields and comments

You can now use expands in fields and comments on the issue view. Your team can use expands to show and hide long or secondary information that doesn't need to always be displayed. To try it out, start editing a text field or comment and select + > Expand in the editor toolbar.

New Import Jira Server and Import Jira Cloud screens replaces the Restore system screen

ROLLING OUT

The Restore system option, also commonly referred to as Site Import enabled you to import:

  • Jira server backup files to migrate from Jira server to cloud
  • Jira cloud backup files to reset the cloud site among other reasons

Recently, we announced that Site Import won’t be available for some users looking to import server backups to migrate from server to cloud. To make sure that users who want to import cloud backups aren’t impacted, we’ve now split Site Import into two screens.

  • To import server backups, go to Settings > System > Import Jira Server
  • To import cloud backups, go to Settings > System > Import Jira Cloud

Dashboards: Automatically refresh dashboards to keep their data up to date

ROLLING OUT

You can now ensure your dashboard data is up to date by setting dashboards up to automatically refresh. To try it out, just go to a dashboard and select More (···) > Configure automatic refresh. You can choose the frequency that your dashboards refresh in minutes.

Learn more about configuring dashboards.

Full page notifications

ROLLING OUT

You can now view and manage notifications from a single page. From the notifications page, you can view the latest updates and filter past notifications by product.

To open the full page view of your notifications:

  1. Select Notifications (bell icon) in the navigation
  2. Select the Open in a new tab icon

Company-managed projects: Easily find issues after you've created them

Have you ever created an issue on a board in a company-managed project, and wondered where it went? "Why can't I see it on the board"? you may have asked. Well, that scenario is history, my friend. Now, when you create an issue on a board, a flag will appear and notify you if the issue isn't visible on the board, and explain why. (For example, perhaps it was assigned to a different sprint, or your board has active filters which exclude it.) The flag will also include a link to view the issue, and a link to add it to your current sprint (if applicable).

Push notifications can now be time-sensitive on iOS

ROLLING OUT

Collaboration just got faster in the Jira Cloud app for iOS. Direct mentions and ‘assigned to you’ push notifications can now be treated as time-sensitive, which means you’ll receive them even if your notifications are snoozed. Disable time-sensitive notifications via system settings.

Quickly see whether additional forms have been added to your request form

ROLLING OUT

When configuring the request form for a request type, any forms added to it will now appear at the bottom of the page.

Learn more about forms, or how to customize the request form for a request type.

Issue view: Maximum number of displayed child issues increased to 500

ROLLING OUT

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Create a new team on behalf of others

Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

  1. Select People from the top menu.
  2. Select Start a team.
  3. Under Invite people to your team, select X beside your name.

Add links to external resources in your portal

Give your customers access to helpful self-service knowledge, communication channels like chat, request forms, and much more from tools outside Jira Service Management right from your portal.

Learn more about sharing external resources and third-party tools directly from your portal.

Export form data from search results

ROLLING OUT

Generate and download an XLSX file that includes all of the responses from your chosen form attached to issues from your search.

Learn how to search for issues.

Allow all licensed users to view and edit the contents of an Insight custom field

ROLLING OUT

We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Create branches in GitLab using automation

ROLLING OUT

Big change for software teams! You can now create GitLab branches using automation rules. For example, you could make a rule that automatically creates a branch whenever an issue moves to In progress.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create Confluence page action.

You'll also need to set up a connection between GitLab and your Jira project - Learn more about connections in automation

Site import: new import progress tracking

ROLLING OUT

Site import allows you to import Jira Server and Jira Cloud backup files into Jira Cloud. We’ve updated the page where you track the import progress of your backup files into Jira Cloud. The new page is designed to give you a clear view of import stages, including what's running, what’s queued, and what’s complete.

Hover over smart links to preview them

ROLLING OUT

No need to open another tab to see what’s behind a smart link. You can now preview smart links by hovering over them, including links to other issues or Confluence pages. To try it out, go to an issue with a smart link and hover over it.

Create branches in Bitbucket using Jira automation

ROLLING OUT

You can now create branches in Bitbucket, using automations in Jira. For example, you could set up an automation rule so that whenever an issue moves to In progress, a corresponding branch is created if it's a bug.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create branch in Bitbucket action.

You'll also need to set up a connection between Bitbucket and your Jira project. Learn more about connections in automation.

Create branches in GitHub using Jira automation

ROLLING OUT

You can now create branches in GitHub, using automation rules in Jira. For example, you could set up an automation rule so that whenever an issue moves to In progress, a corresponding branch is created if it's a bug.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create branch in GitHub action.

You'll also need to set up a connection between GitHub and your Jira project. Learn more about connections in automation.

Jira Software

Edit an issue's priority from the backlog

ROLLING OUT NEW THIS WEEK

You can now edit the priority of your issue straight from the backlog. You no longer need to open an issue to edit the priority.

Company-managed projects: View deployment information on the board

NEW THIS WEEK

If you've connected a CI/CD tool to your company-managed project and your team is using issue keys in pull requests, commit messages, and branch names, you'll now see deployment information on your Jira board. Icons are displayed on issue cards to indicate when there is a deployment linked to an issue. Hover over the icon to view more details about the deployment, including the environment name and the time of deployment.

Learn more about integrating deployments with Jira.

Company-managed projects: View development information on the board

NEW THIS WEEK

If you've connected a source code management tool to your Jira project and your team is using issue keys in pull requests, commit messages, and branch names, you'll now see development information on your Jira board. Icons are displayed on issue cards to indicate when there is a pull request, commit, or branch linked to an issue. Hover over an icon to view more details about a pull request, commit, or branch, and click through to view the development activity in your connected tool.

Learn more about referencing issues in your development work.

Team-managed projects: View development information on the board

NEW THIS WEEK

If you've connected a source code management tool to your Jira project and your team is using issue keys in pull requests, commit messages, and branch names, you'll see development information on your Jira board. Icons are displayed on issue cards to indicate when there is a pull request, commit, or branch linked to an issue. You can now hover over an icon to view more details about a pull request, commit, or branch, and click through to view the development activity in your connected tool.

Learn more about referencing issues in your development work.

Create pull requests from the Jira issue development panel

NEW THIS WEEK

If you've connected a source code management tool to your Jira Software Cloud project, you can now create pull requests via the development panel on the Jira issue view.

Whenever an issue has a branch linked to it, the development panel will show a link to create a pull request. If multiple branches are linked to the issue, you can select which branch you want to use when you create the pull request. Once you submit your pull request, it will be linked to the Jira issue - giving everyone on the team greater visibility over how work is tracking.

Learn more about referencing issues in your development work.

Create commits from the Jira issue development panel

NEW THIS WEEK

If you've connected a source code management tool to your Jira Software Cloud project, you can now create commits via the Jira issue view. The development panel will show a link to create a commit by either copying the issue key or copying a git commit command including the issue key. Once you add a commit message and push your changes, your commit will be linked to the Jira issue - giving everyone on the team greater visibility over how work is tracking.

Learn more about referencing issues in your development work.

Move data between sites with cloud-to-cloud migration

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Updates to how you create projects in Jira

ROLLING OUT

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

  • Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
  • Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Team-managed projects: Custom filters for your board and backlog

ROLLING OUT

We’ve introduced custom filters to help you find issues in a busy board and backlog. Powered by Jira Query Language (JQL), project admins can now create saved and reusable search terms to quickly find relevant issues.

Learn more about custom filters in team-managed projects

To get started with custom filters:

1. From your team-managed project, go to Project settings > Board > Custom filters.
2. Create your first custom filter using JQL. If this is your first time using JQL, select ? in the top navigation bar to learn the basics.

Team-managed projects: Set up new statuses without leaving the workflow editor

If you add a new status in the workflow editor, you can now assign it to a board column straight away. You can choose to keep your new status hidden, or drag and drop it to a column so it’s visible on your board and backlog.

Learn how to manage statuses in your workflow

Company-managed projects: Limit sprint selection to relevant sprints

When assigning an issue to a sprint, you can now limit the sprint selection in the sprint dropdown menu on the issue create screen and issue detail screen, so it will only display sprints from the selected project (rather than all sprints from your entire Jira site). Open the sprint dropdown menu in an issue's sprint field, and select Only show sprints in this project.

Install development apps from the Marketplace without leaving Jira

ROLLING OUT

If you've enabled the Code feature or the Deployments feature in your Jira Software cloud project, you can now install Marketplace apps directly from the Code page and the Deployments page. This allows you to connect your development tools to your Jira project without having to go to the Marketplace. Learn more about enabling the Code feature or integrating your deployments with Jira.

To get started:

  • Log in to your Jira Software cloud project.
  • Select Code or Deployments from the project menu.
  • Scroll down to the Atlassian Marketplace section and select the app you want to install.
  • Follow the steps to finish installing your app.

You can also install Marketplace apps via the Jira issue view by selecting Integrate source code in the Development panel.

Jira Roadmaps - Increase issue limit from 3k to 5k issues

ROLLING OUT

Bask in the glory of longer, more detailed project plans. Your project roadmap can now show 5,000 issues instead of the paltry 3,000 issues it could before.

much planning. very issues. wow.

Banners in the Releases hub for Jira projects ready to start using deployments

If your team has connected a source code management tool to your Jira Software project, but you haven't started sending deployment data to Jira, we'll show a banner in the Releases hub to let you know how to start integrating your team's deployment information with Jira.

Jira Roadmap - View your releases on your timeline

Plan your team's work against releases from your roadmap view. Releases associated with your board now show at the top of your timeline.

Learn more about how releases show on your project roadmap in Jira Software.

Issue view: New way to create linked issues

In addition to creating linked issues with the quick-add button, you can now add to your list of linked issues while viewing them.

This means that if you have a long list of linked issues, you no longer need to scroll up and down to add and view them.

Go to an issue's Linked issues section and select + Create linked issue.

Personalized templates for new teams

We’ve updated our Jira sign up process so that if you’re signing your team up, you can easily access the most useful project templates for your type of work, straight away. By simply selecting your team or function during the sign up stages, we’ll show you different and personalized project templates. For example, if you tell us that you’re part of a marketing team we’ll show you templates designed for event planning, marketing campaigns, go-to-market plans, etc.

You’ll see the most relevant templates straight away, so you’re ready to work and collaborate with Jira from day one.

See all of our available templates.

Add links to a version with the new Related work feature

ROLLING OUT

We've made an exciting change to the Releases experience in Jira Software. You can now add links to a version using the new Related work feature!

This feature allows you to link documents, dashboards, and any other work to your version, so your team members and stakeholders can easily find release-related items. For example, you might add links to release notes, analytics dashboards, design specifications, and relevant support documentation.

Here’s how to add links to a version:

  1. Log in to your Jira Software project.
  2. Select Releases from the side menu, then select a version.
  3. Select “Add” in the Related work section.
  4. Enter the URL for the work you want to link.
  5. Add a description (this step is optional).
  6. Select a category and save.

Links will be displayed in the Related work section on the version’s release page.

Set up release automations via the Releases hub

If you use releases and versions to organize your work in Jira Software, you can now set up release automations via the Releases hub and the version details page. Release automations can trigger certain tasks or processes whenever you create, update, release, or unrelease a version in Jira. For example, you can set up an automation rule to create a page in Confluence each time you release a version.

Learn more about Jira Cloud automation.

To get started:

  • Log in to your Jira Software project and go to Releases.
  • Select the lightning bolt icon, then select Create automation.
  • Choose a trigger (for example, "Version updated") to start creating your release automation rule.

Bitbucket Cloud diffstat details are no longer shown in Jira Software projects

If you've integrated Bitbucket Cloud with your Jira Software project, diffstat details will no longer be available in the Commits tab in the Development dialog. Your commits will still be displayed, but the associated file information won’t be shown in Jira. You’ll need to select the commit ID or follow the "View" link in the File column to see the commit file details in Bitbucket.

Roadmaps - Child-level issue planning for kanban teams

ROLLING OUT

Fresh out of beta! When planning work for your kanban teams from the roadmap view, you can now view schedule bars for child issues and adjust their dates. This makes planning easy-breezy! Learn more about this newfangled feature in our documentation.

It's not enabled by default, but it's simple to turn on. Learn how to enable it here.

Updated navigation for project settings in Jira Software and Jira Work Management

We’ve reordered items in your project’s left-side navigation to prioritize settings that impact the entire project. Project-level settings have been moved closer to the top, so they’re easier to find. Board and issue-level settings now sit below them. This change is being rolled out to:

  • Jira Software, both company and team-managed projects
  • Jira Work Management, team-managed projects only

From your project's left-side panel, select Project settings to view the updated navigation.

Subtasks on the deployments timeline will no longer show an epic badge

As part of our ongoing work to improve performance in Jira, we’ve changed the way subtasks display on the deployments timeline:

• You’ll still see subtasks on the timeline, but you won’t see a badge showing which epic a subtask belongs to.
• If you filter the deployments timeline by epic, we won’t show any subtasks in the results.

These changes mean the deployments timeline will load faster for Jira projects with a large amount of deployment data. It also brings this experience in line with similar experiences in Jira, like the backlog and the roadmap.

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

Configure SLA format display in Jira Service Management

NEW THIS WEEK

SLAs are displayed in queues and the issue view of a request, allowing you to track the status of an SLA, for example, time to resolution. You can now configure how tooltips for the SLA items are displayed. The 'due date centric' format will show relative time and date, for example, today, yesterday, or the exact date for completed or breached SLAs. The 'time-centric' format will show hours left on the clock, for example, 8h 30m.

To set a display option for an SLA:

  1. From your service project, go to Project settings > SLAs
  2. Select More action (...) and Edit from the dropdown.
  3. Under SLA format display, select an option.
  4. Select Save.

Introducing compliance settings to send safe customer notifications from Jira Service Management

NEW THIS WEEK

Committed to protecting data managed in your service projects, we've added compliance settings in Jira Service Management to help you meet your organization’s compliance needs. After you enabled the settings, the data including ‘Issue summary’, ‘Issue description’, ‘Comment’, and 'Attachment” will be hidden from the corresponding notification emails that your customers will receive. Your customers will need to log in to the portal to view the entire information available on the request. Learn more about compliance settings

You must be a site admin to manage the compliance settings. To access the compliance settings:

  1. Go to Settings > Products.
  2. From the sidebar under Jira Service Management, select Compliance settings.

Configure the sender name for email notifications in Jira Service Management

NEW THIS WEEK

Project admins can configure how the sender names (the email 'from' names) are displayed in email notifications generated from a Jira Service Management project. Previously, emails can appear to be sent from different users or the name of the portal, depending on how the notifications have been generated. Now you have the option to allow the sender name to be the portal name all the time.

For company-managed projects:

  1. From your service project, go to Project settings > Customer notifications.
  2. Find the Sender name section and select an option for your service project.

For team-managed projects:

  1. From your service project, go to Project settings > Notifications > Customer notifications.
  2. Find the Sender name section and select an option for your service project.

Introducing reusable SLA calendars in Jira Service Management

NEW THIS WEEK

In Jira Service Management, SLA calendars are used to ensure your goals are tracked based on the times and days your agents respond to requests. You can now save time by copying an SLA calendar from your current service project or one from another service project on your site. Learn more about setting up SLA calendars.

Comprehensive customer management with newly improved customer access settings

NEW THIS WEEK

We're making improvements in customer management an extremely important aspect of Jira Service Management. The site-level customer access page has been updated to allow access for customers from specific domains. In addition, site admins can enable the settings so that no new accounts can be created if your help center only allows access for existing customers. Learn more about configuring customer access settings

To configure the customer access settings:

  1. From the top right of your screen, select Settings > Products.
  2. Under Jira Service Management, select Customer access.

Automatically display a default object in an Insight field

NEW THIS WEEK

In Jira Service Management, we've added the ability to automatically display a default object when an Insight field appears in a customer portal. You can toggle this feature on or off in the Edit Insight objects field configuration screen. Learn more about the Insight object field.

To configure default object display:

  1. Select Settings > Issues > Custom fields > (your Insight object custom field)
  2. Select Options (...) > Contexts and default value > Edit Insight objects field configuration
  3. Toggle the feature on or off by selecting Display a default object when this field appears in a customer portal

Updates to how you create projects in Jira

ROLLING OUT

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

  • Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
  • Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Improved view of knowledge base articles in the portal

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Your customers can now view your knowledge base articles in the portal on a wider canvas. The increased width will not just improve the readability of your articles, but will also help images and tables in them to render better.

Suggested knowledge base articles on the portal will now show snippets

The suggested knowledge base articles that your customers see on the portal will now include the most relevant snippets from the articles, determined by AI, to help find the information they need, faster.

Simplified object schema configuration and streamlined importing

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Hide email signatures from the issue view and portals

ROLLING OUT

Make sure your team only sees content that is most relevant to them by hiding signatures from requests and comments raised by your customers via email.

Hidden email signatures won't show up in the description or comments in the issue view and in the portal. They will be hidden in an expandable component which you can select to view the signature.

You can let Jira Service Management detect email signatures by default and hide them. You can also choose to specify custom text to be detected.

Learn more about hiding email signatures

Forms: Get the information you need, when you need it

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Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

Introducing Microsoft Teams for incident collaboration (early access)

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Collaborate with your team by creating chats and meetings in Microsoft Teams directly from an incident in Jira Service Management. To create a chat or meeting, go to an incident and select the Create chat or meeting button next to the Microsoft Teams field in the Details section.

After creating a chat or meeting, you can:

  • invite responders to join your chat and meeting
  • view all incident details in the chat and meeting
  • update the incident priority, assign the incident to yourself, add an internal note, and send a reply to the customer from Microsoft Teams.

Learn how to connect Microsoft Teams to your service project.

Get early access to start creating chats and meetings in Microsoft Teams for incidents in Jira Service Management. Sign up now to get early access.

Import data from URL using Jira Service Management Cloud

No more downloading and re-uploading data to get it into Insight in Jira Service Management!

If you store your CSV or JSON data online, you can now import directly from a URL into Insight, and refresh it with the click of a button.

To import data from a URL into Insight in Jira Service Management:

  1. Select your object schema
  2. Select Configure > Import > Create import
  3. Choose either JSON Import or CSV Import as the import type
  4. Select Import data from a web address

Add request participants by mentioning users in portal comments

Customers can now add request participants to a request by mentioning users in comments on the portal. To mention a user, they can type in ‘@' followed by the user’s name in the comment box.

See your excluded approvers at a glance

When viewing an issue that's waiting for approval, you can now see who has been excluded from approving that issue.

In the top right of the issue view, under the issue's Status, select the approval details. From here, you'll see any excluded approvers under Excluded approvers.

Learn more about setting up approval steps.

Jira Work Management

Find content across multiple Atlassian products

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Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Quick search in all views

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You can now search in your board, list, timeline, or calendar views using free text in the search bar. To search, go to the top-right of whichever view you're in and enter what you're searching for.

Add Confluence documents to your project with Project Pages

Tired of context switching? Project Pages lets you connect your business project to a Confluence space, so you can manage your tasks and documents in one place.

You can view, edit, and create, and publish pages for your team, and create drafts that’ll stay private until you publish them.

To connect a business project to a Confluence space, click Pages in the sidebar menu on the left and follow the prompts.

Don’t have a Confluence space? Don’t worry, you’ll be able to create a new one or start a trial.

Learn more about project pages

Expand or collapse board columns

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Focus on what's important to you by expanding or collapsing columns in your board view.

There are two ways you can expand or collapse columns on your board. In the column you’d like to expand or collapse, select the expand or collapse icon next to the column heading.

Another way you can expand or collapse columns on your board is to:

  1. Select ... More at the top right of your board view.
  2. Select Expand all columns or Collapse all columns

Hierarchy of items in the list view

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We’ve updated the list view to always show the hierarchy of your work, even when you adjust how you'd like to view your list. When you sort, filter, or group the list, child items will stay with their parent items. Plus, the type icons will be nested below each other, so you can clearly see how the items relate to each other.

For example, if you group the list by assignee you’ll see each item listed under the person it’s assigned to. Any subtasks will be nested below their parent item, even if they’re assigned to a different person.

These changes allow you to easily keep track of the hierarchy and relationship between pieces of work, no matter how you organize your list view.

Personalized templates for new teams

We’ve updated our Jira sign up process so that if you’re signing your team up, you can easily access the most useful project templates for your type of work, straight away. By simply selecting your team or function during the sign up stages, we’ll show you different and personalized project templates. For example, if you tell us that you’re part of a marketing team we’ll show you templates designed for event planning, marketing campaigns, go-to-market plans, etc.

You’ll see the most relevant templates straight away, so you’re ready to work and collaborate with Jira from day one.

See all of our available templates.

Updated navigation for project settings in Jira Software and Jira Work Management

We’ve reordered items in your project’s left-side navigation to prioritize settings that impact the entire project. Project-level settings have been moved closer to the top, so they’re easier to find. Board and issue-level settings now sit below them. This change is being rolled out to:

  • Jira Software, both company and team-managed projects
  • Jira Work Management, team-managed projects only

From your project's left-side panel, select Project settings to view the updated navigation.

Jira Product Discovery

Hover over smart links to preview them

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No need to open another tab to see what’s behind a smart link. You can now preview smart links by hovering over them, including links to other issues or Confluence pages. To try it out, go to an issue with a smart link and hover over it.

Confluence

Easily create pages and blog posts in a new tab from any create button

NEW THIS WEEK

Rather than navigating away from where you are to create a new page or blog post, you can use shortcut combinations to open a new browser tab.

You can create in various places:

  • global Create in the product navigation
  • contextual create for the Blog item in the space sidebar
  • contextual create for the Pages item in the space sidebar
  • contextual create for a page at any level in the page tree in the space sidebar

To create the content in a new tab:

  • Press and hold the Ctrl key (Windows) or the command key (Mac), and select a create button
  • Right-click on a create button, and select Open in new tab

Invite guests for external collaboration (early access)

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External collaboration is a Confluence feature that lets your team collaborate with people that are “external” in some way, such as a client or a contractor. It’s a secure way to open your Confluence instance to anyone you need to work with.

And the way you do that is you invite them as guests.

Guests have limited access to your instance. Unlike regular users who have a broad level of access by default, guests only have access to the spaces to which they have been specifically assigned access.

Guests also have limited access to user information for your regular “internal” users.

Note: External collaboration is in the process of rolling out as part of an early access program for customers on the premium plan.

Learn more about external collaboration.

Recommending pages to archive

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We’ve added a notification email that’ll recommend archiving pages excluded by a bulk archiving action.

With the ability to archive a page and all of its nested pages (a whole branch of the page tree), sometimes not all pages in the branch can be included. This happens when the archiver either doesn’t have permission to view a nested page or doesn’t have permission to archive a nested page, which results in these pages being left behind in the page tree.

If you created any of these “left behind” pages, we’ll let you know in the email and give you a quick way to archive them!

See when page or blog post changes were last saved as you edit

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As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Turn your table data into charts

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Being able to visualize the data in a table is a powerful way to quickly summarize and communicate complicated information. The chart types available are bar, line, and pie.

After you’ve created a table, you can insert a chart based on the table data. Once the chart has been created, it’s connected to the table, so if that table data changes, the chart will change too.

To create a chart from a table:

  1. Select a table and select the Insert chart icon.
  2. Select the chart and choose Chart options to change the chart type, style, and more.

Express yourself with reactions

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Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels

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In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Add a status to your page

By giving your content a status, you can help set expectations for viewers and collaborators when they come to a page. There are a few basic statuses that are available by default and content creators/editors can also add custom statuses that make sense for their team or project.

The admin of the space has the ultimate control over the statuses in their space. The space admin can turn off statuses completely, prevent people in the space from adding new statuses, and suggest certain statuses for creators and editors.

If a space admin allows statuses in your space, you can select them at the top of the page when editing. Adding or changing a status is not available to viewers of a page.

Find content across multiple Atlassian products

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Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Better interactions for space shortcuts

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Space shortcuts are curated links always visible in a space’s side navigation. They make it easy to find important and frequently accessed content.

In this improved experience, new and existing shortcuts will show the icon identifying the kind of content they lead to. We also made it easy to organize shortcuts with drag and drop to reorder and the quick remove option.

Shortcuts live on the space sidebar. Only space admins can edit shortcuts. Learn more about customizing your space

Automatically get a personal space

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A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Find your drafts where you created them

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When you create a page or blog post and don't publish it right away, it's considered a draft. This has always been true, but finding your drafts was challenging when you are working in a space.

Now drafts show up in the Blog and Pages sections in the space sidebar alongside the published pages and posts. Only people who can edit the content can see the draft in the space sidebar.

You can still see drafts you have access to in all spaces on the site in a couple of ways:

  • Select Recent > Drafts from the global navigation bar
  • Select Home from the global navigation bar, then select Drafts

To keep the space sidebar from being filled with drafts that you started and abandoned, Confluence discards any pages or posts that are blank. Content is considered blank if it has no title, no body copy, no emoji in the title, no cover images, no permission changes, and no labels.

Receive a single daily email with all page edits summary

To reduce noise and multiple emails throughout the day, we're introducing Confluence Daily Digest—a single daily email with all updates across pages, blog posts, and spaces you’re watching.

Time-sensitive notifications such as mentions and comments will continue to be sent at the time they happen.

We are defaulting all users to this option, but you're free to change your email settings and receive an email notification for each edit update, as they happen. Learn more about email notifications.

Paste urls as plain text in the editor

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You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Full page notifications

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You can now view and manage notifications from a single page. From the notifications page, you can view the latest updates and filter past notifications by product.

To open the full page view of your notifications:

  1. Select Notifications (bell icon) in the navigation
  2. Select the Open in a new tab icon

Sort resolved comments by recency

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You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Find content faster with breadcrumbs in Confluence advanced search

Confluence Cloud’s advanced search now includes breadcrumbs with your results. Breadcrumbs provide contextual insight into a page’s location and hierarchy, taking the mystery out of searching.

  1. Place focus in the search bar. 
  2. Enter your search terms.
  3. Select Advanced search or press the Enter/Return key.

You can now see breadcrumbs in advanced search results!

Save page templates full-width

A full-width option gives you more flexibility when you’re formatting templates. You can make a template full-width by clicking the width toggle while in the template editor. Learn more about how to create a template.

New Excel macro displaying cells and interactive tabs

We’ve updated how Excel macros appear inside Confluence pages so you can interact with the Excel file tabs in the preview. It will also show all file cells (rather than pagination) for better visualization of your data.

To see the new Excel file preview, first attach any Excel file to a Confluence page, then select Edit to add the Excel macro. For existing macros, you may need to re-upload the file to see this change.

Start editing where you are

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When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

  1. Find a page you want to modify.
  2. Scroll to where you want to make changes.
  3. Press e or select the pencil icon to edit the content.

Turn your table data into charts

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Being able to visualize the data in a table is a powerful way to quickly summarize and communicate complicated information. The chart types available are bar, line, and pie.

After you’ve created a table, you can insert a chart based on the table data. Once the chart has been created, it’s connected to the table, so if that table data changes, the chart will change too.

  1. Select a table.
  2. From the floating toolbar, select Insert chart.
  3. Customize your chart settings as you'd like.

You can create multiple charts from the same table by selecting Insert chart again (after re-selecting the source table).

Create a new team on behalf of others

Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

  1. Select People from the top menu.
  2. Select Start a team.
  3. Under Invite people to your team, select X beside your name.

Create branches in GitLab using automation

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Big change for software teams! You can now create GitLab branches using automation rules. For example, you could make a rule that automatically creates a branch whenever an issue moves to In progress.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create Confluence page action.

You'll also need to set up a connection between GitLab and your Jira project - Learn more about connections in automation

Showcase pages and blog posts as a presentation

Presenter mode showcases content on a page or blog post with reduced distractions. After selecting this mode, the content switches to a full-screen view—striping out all side panels, options menus, and in-line comments so that your presentation looks clean and simple.

When in Presenter mode, you can share a QR code with your audience so they can open the page and follow along.

To access Presenter Mode, simply click on the overflow (…) dropdown on the top right of any Confluence page and select “Presenter mode.”

To learn more, check out our Community post.

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