Atlassian Cloud changes Jul 18 to Jul 25, 2022

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Find content across multiple Atlassian products

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Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Control your workflow more easily by connecting one or more identity providers

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We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

  • We moved user login and sync to the new Identity providers screen
  • You have two authentication policies by default: one for your local directory and one for your identity provider
  • We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace

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We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

Wrangle your Atlassian Access subscription costs

We’re giving you the ability to set a non-billable authentication policy as the default. You can use a non-billable policy when you don’t want to pay for certain users. A non-billable authentication policy includes limited security settings.

Learn more about authentication policies

To see your authentication policies, go to admin.atlassian.com > Security > Authentication policies.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Loading search results got faster

ROLLING OUT NEW THIS WEEK

To load search results faster, we’ll now display issues that were created in the last 30 days when you select Search in the navigation bar > Advanced issue search or Go to: All issues.

You can change the search criteria or use the Jira Query Language (JQL) to find issues that were created earlier.

New keyboard shortcuts have arrived

ROLLING OUT NEW THIS WEEK

We've built new keyboard shortcuts for the issue view! Open an issue, then select 'd' (to update the issue's status), 'q' (to log work), 's' (to share the issue), or the left/right/up/down arrow keys (to scroll around the open issue).

View the whole list of shortcuts any time via Jira's help icon, or by selecting 'shift' + '/'.

QR code enabled in Insight for Jira Service Management

To help you manage physical assets, we've added the ability to print QR codes to Insight in Jira Service Management Cloud. Printed QR codes can be applied to physical assets and then scanned to quickly find information about that object in Insight.

You can print QR codes for multiple objects by selecting Bulk actions > Print QR codes.

Learn more about printing QR codes in Insight for Jira Service Management Cloud.

Bug fixes to team-managed issues in backlog

ROLLING OUT

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

  • Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.
  • Team-managed base-level issues now show in the backlog (previously they were not included).
  • Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

New Import Jira Server and Import Jira Cloud screens replaces the Restore system screen

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The Restore system option, also commonly referred to as Site Import enabled you to import:

  • Jira server backup files to migrate from Jira server to cloud
  • Jira cloud backup files to reset the cloud site among other reasons

Recently, we announced that Site Import won’t be available for some users looking to import server backups to migrate from server to cloud. To make sure that users who want to import cloud backups aren’t impacted, we’ve now split Site Import into two screens.

  • To import server backups, go to Settings > System > Import Jira Server
  • To import cloud backups, go to Settings > System > Import Jira Cloud

Dashboards: Automatically refresh dashboards to keep their data up to date

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You can now ensure your dashboard data is up to date by setting dashboards up to automatically refresh. To try it out, just go to a dashboard and select More (···) > Configure automatic refresh. You can choose the frequency that your dashboards refresh in minutes.

Learn more about configuring dashboards.

Full page notifications

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You can now view and manage notifications from a single page. From the notifications page, you can view the latest updates and filter past notifications by product.

To open the full page view of your notifications:

  1. Select Notifications (bell icon) in the navigation
  2. Select the Open in a new tab icon

Push notifications can now be time-sensitive on iOS

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Collaboration just got faster in the Jira Cloud app for iOS. Direct mentions and ‘assigned to you’ push notifications can now be treated as time-sensitive, which means you’ll receive them even if your notifications are snoozed. Disable time-sensitive notifications via system settings.

Quickly see whether additional forms have been added to your request form

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When configuring the request form for a request type, any forms added to it will now appear at the bottom of the page.

Learn more about forms, or how to customize the request form for a request type.

Issue view: Maximum number of displayed child issues increased to 500

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We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Plain text pasting in the editor on Cmd+Shift+v

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To stop links from becoming Smart Links when creating content in the editor, just use Cmd/Ctrl + Shift + V when you paste content.

Use this command to paste copied links to keep URLs in their original format.

You can also use Cmd/Ctrl + Z to change a link back to its original URL if it has already converted to a Smart Link.

Export form data from search results

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Download an XLSX file that includes all of the responses from your selected form.

Learn how to search for issues.

Advanced Roadmaps - Timeline header improvements

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Please welcome some small visual tweaks to make your planning experience easier. These are designed to make the dates on your timeline easier to read, while not compromising functionality. These changes are:

  • more granular date breakdowns across the top of your timeline, such as dates showing when viewing your plan in the Weeks view setting
  • the current day (or "Today") is highlighted with a blue box, and;
  • hover on releases to get a sneak-peek at the release's name and ship date

Allow all licensed users to view and edit the contents of an Insight custom field

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We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Create branches in GitLab using automation

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Big change for software teams! You can now create GitLab branches using automation rules. For example, you could make a rule that automatically creates a branch whenever an issue moves to In progress.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create Confluence page action.

You'll also need to set up a connection between GitLab and your Jira project - Learn more about connections in automation

Site import: new import progress tracking

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Site import allows you to import Jira Server and Jira Cloud backup files into Jira Cloud. We’ve updated the page where you track the import progress of your backup files into Jira Cloud. The new page is designed to give you a clear view of import stages, including what's running, what’s queued, and what’s complete.

Preview smart links by hovering over them

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You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Create branches in Bitbucket using Jira automation

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You can now create branches in Bitbucket, using automations in Jira. For example, you could set up an automation rule so that whenever an issue moves to In progress, a corresponding branch is created if it's a bug.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create branch in Bitbucket action.

You'll also need to set up a connection between Bitbucket and your Jira project. Learn more about connections in automation.

Create branches in GitHub using Jira automation

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You can now create branches in GitHub, using automation rules in Jira. For example, you could set up an automation rule so that whenever an issue moves to In progress, a corresponding branch is created if it's a bug.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create branch in GitHub action.

You'll also need to set up a connection between GitHub and your Jira project. Learn more about connections in automation.

Jira Software

Roadmaps - Save drafts of your issues for later use

ROLLING OUT NEW THIS WEEK

When using the inline issue creation function on your roadmap, incomplete issues are saved as drafts. If you click out of the issue creation box, what you type there will be held as a draft.

To save a new issue from your roadmap, you need to hit Enter to save it.

Get help to integrate deployments with Jira with a step-by-step guide

ROLLING OUT NEW THIS WEEK

If you've enabled the Deployments feature in Jira but you haven't finished setting up your team's CI/CD integration, help is here. Head to the Deployments page for a step-by-step guide on connecting your tools, linking issues to development work, and sending deployment information from your tools to Jira.

To view this guide at any time, select the meatball menu at the top-right of the Deployments timeline.

Jira Roadmap - Fullscreen mode

ROLLING OUT NEW THIS WEEK

A wise person once said "Go big or go home," and our development team took that to heart. That's why you can now toggle a fullscreen mode of your Jira roadmap!

Use the double arrow icon in the bottom right of your screen (near the timeframe adjustment tool), and watch your plan grow beyond its current limits!

Team-managed projects: Custom filters for your board and backlog

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We’ve introduced custom filters to help you find issues in a busy board and backlog. Powered by Jira Query Language (JQL), project admins can now create saved and reusable search terms to quickly find relevant issues.

Learn more about custom filters in team-managed projects

To get started with custom filters:

1. From your team-managed project, go to Project settings > Board > Custom filters.
2. Create your first custom filter using JQL. If this is your first time using JQL, select ? in the top navigation bar to learn the basics.

Install development apps from the Marketplace without leaving Jira

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If you've enabled the Code feature or the Deployments feature in your Jira Software cloud project, you can now install Marketplace apps directly from the Code page and the Deployments page. This allows you to connect your development tools to your Jira project without having to go to the Marketplace. Learn more about enabling the Code feature or integrating your deployments with Jira.

To get started:

  • Log in to your Jira Software cloud project.
  • Select Code or Deployments from the project menu.
  • Scroll down to the Atlassian Marketplace section and select the app you want to install.
  • Follow the steps to finish installing your app.

You can also install Marketplace apps via the Jira issue view by selecting Integrate source code in the Development panel.

Jira Roadmaps - Increase issue limit from 3k to 5k issues

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Bask in the glory of longer, more detailed project plans. Your project roadmap can now show 5,000 issues instead of the paltry 3,000 issues it could before.

much planning. very issues. wow.

Add links to a version with the new Related work feature

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We've made an exciting change to the Releases experience in Jira Software. You can now add links to a version using the new Related work feature!

This feature allows you to link documents, dashboards, and any other work to your version, so your team members and stakeholders can easily find release-related items. For example, you might add links to release notes, analytics dashboards, design specifications, and relevant support documentation.

Here’s how to add links to a version:

  1. Log in to your Jira Software project.
  2. Select Releases from the side menu, then select a version.
  3. Select Add in the Related work section.
  4. Enter the URL for the work you want to link.
  5. Add a description (this step is optional).
  6. Select a category and save.

Links will be displayed in the Related work section on the version’s release page.

Layout tweaks for feature flags in the Jira issue view

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We've made some small changes to the way you interact with feature flags in the development panel on Jira issues.

If a feature flag is already connected to an issue, you can create or connect another feature flag by hovering over the feature flag name and selecting the + symbol to open the feature flag menu. To view the details of a connected feature flag, follow the link next to the + symbol to open the feature flag in a new tab.

Roadmaps - Child-level issue planning for kanban teams

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Fresh out of beta! When planning work for your kanban teams from the roadmap view, you can now view schedule bars for child issues and adjust their dates. This makes planning easy-breezy! Learn more about this newfangled feature in our documentation.

It's not enabled by default, but it's simple to turn on. Learn how to enable it here.

Edit an issue's priority from the backlog

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You can now edit the priority of your issue straight from the backlog. You no longer need to open an issue to edit the priority.

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

Hide email signatures from the issue view and portals

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Make sure your team only sees content that is most relevant to them by hiding signatures from requests and comments raised by your customers via email.

Hidden email signatures won't show up in the description or comments in the issue view and in the portal. They will be hidden in an expandable component which you can select to view the signature.

You can let Jira Service Management detect email signatures by default and hide them. You can also choose to specify custom text to be detected.

Learn more about hiding email signatures

Forms: Get the information you need, when you need it

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Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

Introducing Microsoft Teams for incident collaboration (early access)

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Collaborate with your team by creating chats and meetings in Microsoft Teams directly from an incident in Jira Service Management. To create a chat or meeting, go to an incident and select the Create chat or meeting button next to the Microsoft Teams field in the Details section.

After creating a chat or meeting, you can:

  • invite responders to join your chat and meeting
  • view all incident details in the chat and meeting
  • update the incident priority, assign the incident to yourself, add an internal note, and send a reply to the customer from Microsoft Teams.

Learn how to connect Microsoft Teams to your service project.

Get early access to start creating chats and meetings in Microsoft Teams for incidents in Jira Service Management. Sign up now to get early access.

JQL searches now take excluded approvers into account

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When searching for issues by username (or email) and using the JQL functions approver, myPendingApproval, myPending, myApproval, or pendingBy, search results will now exclude issues where the user is an excluded approver.

Learn how to set up an approval step with excluded approvers.

Easily select a request type when creating issues

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In company-managed service projects, we've made it easier to select a request type while creating an issue. After selecting Create, you can choose the issue type and request type separately. When you select a request type, we'll also show you the request type fields rather than just the issue type fields. This will ensure that agents have all the information they need to complete their tasks.

We recommend selecting a request type for all of your issues (except tasks and sub-tasks). Request types allow issues to appear in the portal, use work categories, and access a range of other Jira Service Management features. Learn more about using request types in Jira Service Management.

Jira Work Management

Categorize items in your list

NEW THIS WEEK

You can now organize and break down your team’s work in the list view by grouping your items by category. Use categories to represent a topic or large body of work that can be broken down into a number of work items in Jira Work Management.

To get started, add a new category by:

  1. Selecting the cell in the row of the item you’d like to categorize, under the category field in your list.
  2. Entering a name for your category, and press enter.

Find content across multiple Atlassian products

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Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Quick search in all views

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You can now search in your board, list, timeline, or calendar views using free text in the search bar. To search, go to the top-right of whichever view you're in and enter what you're searching for.

Expand or collapse board columns

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Focus on what's important to you by expanding or collapsing columns in your board view.

There are two ways you can expand or collapse columns on your board. In the column you’d like to expand or collapse, select the expand or collapse icon next to the column heading.

Another way you can expand or collapse columns on your board is to:

  1. Select ... More at the top right of your board view.
  2. Select Expand all columns or Collapse all columns

Hierarchy of items in the list view

We’ve updated the list view to always show the hierarchy of your work, even when you adjust how you'd like to view your list. When you sort, filter, or group the list, child items will stay with their parent items. Plus, the type icons will be nested below each other, so you can clearly see how the items relate to each other.

For example, if you group the list by assignee you’ll see each item listed under the person it’s assigned to. Any subtasks will be nested below their parent item, even if they’re assigned to a different person.

These changes allow you to easily keep track of the hierarchy and relationship between pieces of work, no matter how you organize your list view.

Jira Product Discovery

Preview smart links by hovering over them

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You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Confluence

Invite guests for external collaboration (early access)

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External collaboration is a Confluence feature that lets your team collaborate with people that are “external” in some way, such as a client or a contractor. It’s a secure way to open your Confluence instance to anyone you need to work with.

And the way you do that is you invite them as guests.

Guests have limited access to your instance. Unlike regular users who have a broad level of access by default, guests only have access to the spaces to which they have been specifically assigned access.

Guests also have limited access to user information for your regular “internal” users.

Note: External collaboration is in the process of rolling out as part of an early access program for customers on the premium plan.

Learn more about external collaboration.

Recommending pages to archive

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We’ve added a notification email that’ll recommend archiving pages excluded by a bulk archiving action.

With the ability to archive a page and all of its nested pages (a whole branch of the page tree), sometimes not all pages in the branch can be included. This happens when the archiver either doesn’t have permission to view a nested page or doesn’t have permission to archive a nested page, which results in these pages being left behind in the page tree.

If you created any of these “left behind” pages, we’ll let you know in the email and give you a quick way to archive them!

See when page or blog post changes were last saved as you edit

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As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Express yourself with reactions

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Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels

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In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Find content across multiple Atlassian products

ROLLING OUT

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Better interactions for space shortcuts

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Space shortcuts are curated links always visible in a space’s side navigation. They make it easy to find important and frequently accessed content.

In this improved experience, new and existing shortcuts will show the icon identifying the kind of content they lead to. We also made it easy to organize shortcuts with drag and drop to reorder and the quick remove option.

Shortcuts live on the space sidebar. Only space admins can edit shortcuts. Learn more about customizing your space

Automatically get a personal space

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A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Find your drafts where you created them

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When you create a page or blog post and don't publish it right away, it's considered a draft. This has always been true, but finding your drafts was challenging when you are working in a space.

Now drafts show up in the Blog and Pages sections in the space sidebar alongside the published pages and posts. Only people who can edit the content can see the draft in the space sidebar.

You can still see drafts you have access to in all spaces on the site in a couple of ways:

  • Select Recent > Drafts from the global navigation bar
  • Select Home from the global navigation bar, then select Drafts

To keep the space sidebar from being filled with drafts that you started and abandoned, Confluence discards any pages or posts that are blank. Content is considered blank if it has no title, no body copy, no emoji in the title, no cover images, no permission changes, and no labels.

Paste urls as plain text in the editor

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You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Full page notifications

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You can now view and manage notifications from a single page. From the notifications page, you can view the latest updates and filter past notifications by product.

To open the full page view of your notifications:

  1. Select Notifications (bell icon) in the navigation
  2. Select the Open in a new tab icon

Sort resolved comments by recency

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You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Start editing where you are

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When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

  1. Find a page you want to modify.
  2. Scroll to where you want to make changes.
  3. Press e or select the pencil icon to edit the content.

Turn your table data into charts

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Being able to visualize the data in a table is a powerful way to quickly summarize and communicate complicated information. The chart types available are bar, line, and pie.

After you’ve created a table, you can insert a chart based on the table data. Once the chart has been created, it’s connected to the table, so if that table data changes, the chart will change too.

  1. Select a table.
  2. From the floating toolbar, select Insert chart.
  3. Customize your chart settings as you'd like.

You can create multiple charts from the same table by selecting Insert chart again (after re-selecting the source table).

Create branches in GitLab using automation

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Big change for software teams! You can now create GitLab branches using automation rules. For example, you could make a rule that automatically creates a branch whenever an issue moves to In progress.

To give this a try:

  1. Navigate to your Jira project and select Project settings > Automation.
  2. Select Create rule.
  3. Choose a trigger for your rule, and then select the Create Confluence page action.

You'll also need to set up a connection between GitLab and your Jira project - Learn more about connections in automation

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