• Atlassian Cloud
• Jira platform
• Jira Software
• Jira Service Management
• Jira Work Management
• Jira Product Discovery
• Confluence

Find your organization quicker from admin.atlassian.com

To help you quickly find what you're looking for, the landing page for admin.atlassian.com no longer lists all the products associated with an organization. Going forward, you'll only see a list of all the organizations you administer. From there, you can select an organization to see all products associated with it.

This change to the admin.atlassian.com landing page only applies if you administer more than one organization.

New Project Create Screen(T4J)

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Find content across multiple Atlassian products

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
2. Select the tab of the other product you'd like to search within.

Control your workflow more easily by connecting one or more identity providers

We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

• We moved user login and sync to the new Identity providers screen
• You have two authentication policies by default: one for your local directory and one for your identity provider
• We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace

We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

Queue multiple imports from Insight Discovery to Insight in Jira Service Management

If you are importing data from Insight Discovery to Insight in Jira Service Management, you can now have multiple imports of the same import structure queued at the same time.

To queue multiple imports from Insight Discovery to Insight in Jira Service Management, you must download and install the Insight Discovery app v3.1.3. or later.

Learn more about connecting Insight Discovery and Insight in Jira Service Management.

Automation: Secure headers for outgoing web requests

You can now hide header values that are sent in outgoing web requests in Jira automation. To do this, select the Hidden checkbox when configuring the Send web request action.

1. Create or edit an automation rule.
2. Select the Send web request action.
3. When configuring headers, select the Hidden checkbox.

Learn more about the Send web request action.

Site Import migration: New dropdown menu to select migration stage

Site Import allows you to import Jira Server backup files to migrate from Jira Server to Cloud. We’ve updated the page where you run your import. The new page has an optional dropdown menu to select a migration stage: Test or Production. Selecting a migration stage will help us collect insights about your data so we can make Site Import more reliable.

Loading search results got faster

To load search results faster, we’ll now display issues that were created in the last 30 days when you select Search in the navigation bar > Advanced issue search or Go to: All issues.

You can change the search criteria or use the Jira Query Language (JQL) to find issues that were created earlier.

Site import: new import progress tracking

Site import allows you to import Jira Server and Jira Cloud backup files into Jira Cloud. We’ve updated the page where you track the import progress of your backup files into Jira Cloud. The new page is designed to give you a clear view of import stages, including what's running, what’s queued, and what’s complete.

Allow all licensed users to view and edit the contents of an Insight custom field

We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Advanced Roadmaps - Timeline header improvements

Please welcome some small visual tweaks to make your planning experience easier. These are designed to make the dates on your timeline easier to read, while not compromising functionality. These changes are:

• more granular date breakdowns across the top of your timeline, such as dates showing when viewing your plan in the Weeks view setting

• the current day (or "Today") is highlighted with a blue box, and;

• hover on releases to get a sneak-peek at the release's name and ship date

Export form data from search results

Download an XLSX file that includes all of the responses from your selected form.

Learn how to search for issues.

Plain text pasting in the editor on Cmd+Shift+v

To stop links from becoming Smart Links when creating content in the editor, just use Cmd/Ctrl + Shift + V when you paste content.

Use this command to paste copied links to keep URLs in their original format.

You can also use Cmd/Ctrl + Z to change a link back to its original URL if it has already converted to a Smart Link.

Workflow properties in team-managed projects

You can now use workflow properties to restrict statuses and transitions in team-managed projects. If you’re familiar with company-managed projects, these new properties work the same way. To try it, go to a team-managed workflow, select a status or transition, and select Properties in the sidebar.

Learn more about workflow properties.

Jira Admin - Changes in Advanced Roadmaps show in Jira Audit logs

Whether you use the Jira Administrator Audit logs for security purposes, or to diagnose problems in your Jira site, they'll now include some actions from Advanced Roadmaps.

Your audit logs will now record whenever a plan in Advanced Roadmaps is created, deleted, or the following updates are made:

• changes to the scheduling configurations
• adding or removing issue sources
• adding, changing, or removing exclusion rules

Learn more about audit logs in Jira.

New keyboard shortcuts have arrived

We've built new keyboard shortcuts for the issue view! Open an issue, then select 'd' (to update the issue's status), 'q' (to log work), 's' (to share the issue), or the left/right/up/down arrow keys (to scroll around the open issue).

View the whole list of shortcuts any time via Jira's help icon, or by selecting 'shift' + '/'.

Push notifications can now be time-sensitive on iOS

Collaboration just got faster in the Jira Cloud app for iOS. Direct mentions and ‘assigned to you’ push notifications can now be treated as time-sensitive, which means you’ll receive them even if your notifications are snoozed. Disable time-sensitive notifications via system settings.

Dashboards: Automatically refresh dashboards to keep their data up to date

You can now ensure your dashboard data is up to date by setting dashboards up to automatically refresh. To try it out, just go to a dashboard and select More (···) > Configure automatic refresh. You can choose the frequency that your dashboards refresh in minutes.

Learn more about configuring dashboards.

New request type configuration experience

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

Bug fixes to team-managed issues in backlog

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

• Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.

• Team-managed base-level issues now show in the backlog (previously they were not included).

• Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Advanced Roadmaps - Keyboard shortcuts

Amaze your friends by using keyboard shortcuts to navigate your Advanced Roadmaps plan. With the press of a button, bam! the date range on your timeline changes. Press another button and kapow! the issue quick search opens. It might seem like magic, but it's really just the next step in planning with Advanced Roadmaps like a pro.

Learn more about the keyboard shortcuts coming to Advanced Roadmaps.

Workflows: Rules are categorised into three types

To add clarity on when and how workflow rules are executed, we’ve grouped them into three types: Restrict transition, Validate details, and Perform actions. When you add or view rules on transitions, you’ll now see them sorted into their respective types.

Learn more about workflow rule types.

Issue view: Maximum number of displayed child issues increased to 500

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Add status while creating an issue

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

Calling out new keyboard shortcuts

To draw attention to new keyboard shortcuts, we've added a few small labels to the keyboard shortcuts list. To see the keyboard shortcuts list from your project, press '?' ('Shift + /') on your keyboard.

Alternatively, you can select your username's menu (or the '?' menu if you are using Jira Agile with Jira Cloud) and select 'Keyboard shortcuts' from the list.

Create branches in GitLab using automation

Big change for software teams! You can now create GitLab branches using automation rules. For example, you could make a rule that automatically creates a branch whenever an issue moves to In progress.

To give this a try:

1. Navigate to your Jira project and select Project settings > Automation.
2. Select Create rule.
3. Choose a trigger for your rule, and then select the Create Confluence page action.

You'll also need to set up a connection between GitLab and your Jira project - Learn more about connections in automation

Preview smart links by hovering over them

You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Issue view: More information about your links

Get more information about your Confluence pages and Web links without going to another page. From the issue view, you can now learn more about your links, like when their content was last updated, whether they're restricted, and their assignees and statuses.

Create branches in Bitbucket using Jira automation

You can now create branches in Bitbucket, using automations in Jira. For example, you could set up an automation rule so that whenever an issue moves to In progress, a corresponding branch is created if it's a bug.

To give this a try:

1. Navigate to your Jira project and select Project settings > Automation.
2. Select Create rule.
3. Choose a trigger for your rule, and then select the Create branch in Bitbucket action.

You'll also need to set up a connection between Bitbucket and your Jira project. Learn more about connections in automation.

Create branches in GitHub using Jira automation

You can now create branches in GitHub, using automation rules in Jira. For example, you could set up an automation rule so that whenever an issue moves to In progress, a corresponding branch is created if it's a bug.

To give this a try:

1. Navigate to your Jira project and select Project settings > Automation.
2. Select Create rule.
3. Choose a trigger for your rule, and then select the Create branch in GitHub action.

You'll also need to set up a connection between GitHub and your Jira project. Learn more about connections in automation.

Issue view: Start of week in date pickers adjust your language

The start of the week in date pickers now adjust to the language you set in your personal settings. For example, if you choose English (US), you’ll see Sunday as the start of your week. If you choose English (AU), you’ll see Monday instead. 

Learn more about managing your personal settings.

Jira admins: Default, legacy groups appear in Jira settings

Jira admins may notice the following default groups in their settings:
• _licensed-bamboo
• _licensed-confluence
• _licensed-fecru
• _licensed-jira
• _licensed-developers
• _no-one-at-all
You may use these groups as normal groups. They don't have a special or reserved function. They are legacy groups that we've unhidden while deprecating historical licensing and permissions services in Jira.
Licensing, product access, and other user management features are now handled through admin.atlassian.com.

Smart links toolbar

We've replaced the old smart links dropdown menu with a new toolbar, making it easier to switch between link types (URL, Inline, Card and Embed).

To check it out:

1. Paste a link onto a Confluence page.
2. Select one of the toolbar icons (URL, Inline, Card and Embed) to change the way it will display to people.

Prevent anonymous access to your default dashboard

As an admin, you can now prevent users from accessing your default dashboard unless they’re in your organization. To try this out, just go to your dashboards list, find your default dashboard, and select ··· > Share dashboard. Under the Viewers section, select My organization. This setting will prevent people from viewing your default dashboard without signing in.

Learn more about default dashboards.

Automation: Set AND or OR conditions on the If/Else condition

Previously when creating automation rules, the If/Else condition only passed if all selected conditions were met.

We've changed this, so there are now two options when setting the If/Else: All conditions match and At least one condition matches. This will give you more flexibility when configuring your automation rules.

Company-managed projects: Updated navigation order for notifications and automation

In your project’s left-side navigation, we’ve moved notifications and automation closer to the top, so they’re easier to find. This improvement is part of a broader change to prioritize settings that impact the entire project.

From your project’s left-side panel, select Project settings to view the updated navigation.

Roadmaps - Save drafts of your issues for later use

When using the inline issue creation function on your roadmap, incomplete issues are saved as drafts. If you click out of the issue creation box, what you type there will be held as a draft.

To save a new issue from your roadmap, you need to hit Enter to save it.

Jira Roadmaps - Deprecating the Epic status field

Over the past few months, we've been working to redesign hierarchical structures within Jira Software in preparation for future projects. One large focus of this has been the deprecation and replacement of the Epic status field. You can read more about the entire project on this post in the Atlassian Community.

With this update, the roadmap now uses the Issue status field to determine when an issue is marked as "Completed" instead of the Epic status field as it did previously. As it stands today, most users already use the Issue status field to denote the status of issues, epics included, and can expect little to no impact from this change.

However, some users might see epics that were marked as completed repopulate on their timelines. If this change effects your roadmap, please refer to the documentation for a few simple ways to resolve these issues. Learn how to remove unwanted epics from your timeline.

Edit an issue's epic straight from the backlog

You can now edit an issue's epic straight from the backlog. That includes adding an epic to your issue, changing the epic your issue is assigned to, or removing your issue from an epic. You no longer need to open an issue to edit its epic.

New automation templates to help you streamline release-related tasks

We've created new automation templates for teams who use releases and versions to organize their work in Jira Software Cloud.

The templates are designed to help you save time by automating release-related tasks or processes that you normally do manually. For example, you can use the new templates to automatically send a Slack message when you release or unrelease a version, or to set up a new feature flag in LaunchDarkly when you create a new version.

Learn more about Jira Cloud automation.

To get started:

1. Log in to your Jira Software project, then select Releases from the side menu.
2. On the Releases page, select the lightning bolt icon to open the automation menu.
3. Choose a template from the menu, or select Create automation to set up your own automation rule.

Get help to integrate deployments with Jira with a step-by-step guide

If you've enabled the Deployments feature in Jira but you haven't finished setting up your team's CI/CD integration, help is here. Head to the Deployments page for a step-by-step guide on connecting your tools, linking issues to development work, and sending deployment information from your tools to Jira.

To view this guide at any time, select the meatball menu at the top-right of the Deployments timeline.

Edit an issue's priority from the backlog

You can now edit the priority of your issue straight from the backlog. You no longer need to open an issue to edit the priority.

Roadmaps - Child-level issue planning for kanban teams

Fresh out of beta! When planning work for your kanban teams from the roadmap view, you can now view schedule bars for child issues and adjust their dates. This makes planning easy-breezy! Learn more about this newfangled feature in our documentation.

It's not enabled by default, but it's simple to turn on. Learn how to enable it here.

Layout tweaks for feature flags in the Jira issue view

We've made some small changes to the way you interact with feature flags in the development panel on Jira issues.

If a feature flag is already connected to an issue, you can create or connect another feature flag by hovering over the feature flag name and selecting the + symbol to open the feature flag menu. To view the details of a connected feature flag, select the link icon next to the + symbol.

Jira Roadmap - Fullscreen mode

A wise person once said "Go big or go home," and our development team took that to heart. That's why you can now toggle a fullscreen mode of your Jira roadmap!

Use the double arrow icon in the bottom right of your screen (near the timeframe adjustment tool), and watch your plan grow beyond its current limits!

Install development apps from the Marketplace without leaving Jira

If you've enabled the Code feature or the Deployments feature in your Jira Software cloud project, you can now install Marketplace apps directly from the Code page and the Deployments page. This allows you to connect your development tools to your Jira project without having to go to the Marketplace. Learn more about enabling the Code feature or integrating your deployments with Jira.

To get started:

• Log in to your Jira Software cloud project.
• Select Code or Deployments from the project menu.
• Scroll down to the Atlassian Marketplace section and select the app you want to install.
• Follow the steps to finish installing your app.

You can also install Marketplace apps via the Jira issue view by selecting Integrate source code in the Development panel.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Team-managed projects: Custom filters for your board and backlog

We’ve introduced custom filters to help you find issues in a busy board and backlog. Powered by Jira Query Language (JQL), project admins can now create saved and reusable search terms to quickly find relevant issues.

Learn more about custom filters in team-managed projects

To get started with custom filters:

1. From your team-managed project, go to Project settings > Board > Custom filters.
2. Create your first custom filter using JQL. If this is your first time using JQL, select ? in the top navigation bar to learn the basics.

Team-managed projects: Mark an issue’s most important details

Add required fields to ensure that newly created issues contain all the details you need.

1. From your team-managed project, go to Project settings > Issue types, then select the issue type you want to edit.
2. Select the Required checkbox for any fields you want to make mandatory.
3. Select Save changes to update the issue type.

Once saved, new issues of that type can’t be created unless the required field is filled out.

Team-managed projects: Run multiple active sprints at the same time

Use parallel sprints when your scrum team needs to divide and conquer. Additional sprints can now be started and completed independently, while working from the same backlog.

To run a parallel sprint:

1. Go to the backlog in your team-managed project.
2. Select Start sprint while a sprint is already in progress.

Before this change, Start sprint could only be selected if no other sprint was in progress. Now, this option is always available so your team can run multiple active sprints at the same time.

Add links to a version with the new Related work feature

We've made an exciting change to the Releases experience in Jira Software. You can now add links to a version using the new Related work feature!

This feature allows you to link documents, dashboards, and any other work to your version, so your team members and stakeholders can easily find release-related items. For example, you might add links to release notes, analytics dashboards, design specifications, and relevant support documentation.

Here’s how to add links to a version:

1. Log in to your Jira Software project.
2. Select Releases from the side menu, then select a version.
3. Select Add in the Related work section.
4. Enter the URL for the work you want to link.
5. Add a description (this step is optional).
6. Select a category and save.

Links will be displayed in the Related work section on the version’s release page.

Inline editing now available on the version details page

We've added inline editing for some fields on the version details page! Rather than going back to the main Releases hub to edit a version, you can now edit the following details directly on the version details page:

• version name
• version description
• start date
• release date

To edit any of these details, simply select the field and enter your changes. Only project admins or product admins can edit a version.

Edit an issue's summary straight from the backlog

You can now edit an issue's summary straight from the backlog. You no longer need to open an issue to edit the summary.

View your team's feature flags in the Releases hub

If you've connected a feature management tool like LaunchDarkly or Split to your Jira Software project, you can now view feature flag information in the Releases hub!

When viewing a version, you'll now see a Feature flag column in the Issues table. If an issue has a feature flag linked to it, this new column will show a flag icon and a rollout percentage. If there's more than one feature flag linked to an issue, the Feature flag column will show the flag icon and the total number of flags linked to the issue. Hover over the icon to view more details, or select the table cell to view the details of all the flags linked to the issue.

You must install and configure a feature management app on your Jira Software instance before you can view feature flag information on the Releases hub (only project admins can install apps). Learn more about integrating with feature flags.

To get started:

• Log in to your Jira Software project.
• Select Releases from the side menu.
• Select a version and scroll down to the Issues table.
• If any of the issues in your version have feature flags linked to them, you'll see this information displayed in the Feature flag column.

Suggested knowledge base articles on the portal will now show snippets

The suggested knowledge base articles that your customers see on the portal will now include the most relevant snippets from the articles, determined by AI, to help find the information they need, faster.

Easily select a request type when creating issues

In company-managed service projects, we've made it easier to select a request type while creating an issue. After selecting Create, you can now choose the issue type and request type separately.

We recommend selecting a request type for all of your issues (except tasks and sub-tasks). Request types allow issues to appear in the portal, use work categories, and access a range of other Jira Service Management features. Learn more about using request types in Jira Service Management.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Simplified object schema configuration and streamlined importing

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Hide email signatures from the issue view and portals

Make sure your team only sees content that is most relevant to them by hiding signatures from requests and comments raised by your customers via email.

Hidden email signatures won't show up in the description or comments in the issue view and in the portal. They will be hidden in an expandable component which you can select to view the signature.

You can let Jira Service Management detect email signatures by default and hide them. You can also choose to specify custom text to be detected.

Learn more about hiding email signatures

Forms: Get the information you need, when you need it

Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

Introducing Microsoft Teams for incident collaboration (early access)

Collaborate with your team by creating chats and meetings in Microsoft Teams directly from an incident in Jira Service Management. To create a chat or meeting, go to an incident and select the Create chat or meeting button next to the Microsoft Teams field in the Details section.

After creating a chat or meeting, you can:

• invite responders to join your chat and meeting
• view all incident details in the chat and meeting
• update the incident priority, assign the incident to yourself, add an internal note, and send a reply to the customer from Microsoft Teams.

Learn how to connect Microsoft Teams to your service project.

Get early access to start creating chats and meetings in Microsoft Teams for incidents in Jira Service Management. Sign up now to get early access.

Jira Service Management: New editor in customer notification templates

To provide a consistent editing experience with our other products like Jira Software and Confluence, we've updated the text editor in customer notification templates with a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about editing the content of customer notifications.

Linked issues in the Insight graph view now spill over to multiple pages

Having a lot of linked issues in the graph used to be difficult to navigate - no more! We've added pagination into the linked issues panel in the graph view to help it load quicker and reduce the need for endless scolling.

Queue multiple imports from Insight Discovery to Insight in Jira Service Management

If you are importing data from Insight Discovery to Insight in Jira Service Management, you can now have multiple imports of the same import structure queued at the same time.

To queue multiple imports from Insight Discovery to Insight in Jira Service Management, you must download and install the Insight Discovery app v3.1.3. or later.

Learn more about connecting Insight Discovery and Insight in Jira Service Management.

View risks to your changes without scanning

The scan button in the risk insights panel was removed to improve the user experience. Now, you can view potential risks to your changes without scanning. Learn more about risk insights in change management

See request type fields while creating an issue

In company-managed service projects, after selecting Create and selecting a request type you'll now see request type fields instead of all available fields. This ensures that agents have the right information they need to complete their tasks.

We recommend selecting a request type for all of your issues (except tasks and sub-tasks). Request types allow issues to appear in the portal, use work categories, and access a range of other Jira Service Management features. Learn more about using request types in Jira Service Management.

Jira Service Management: Performance improvements for loading queues

We've made improvements to the way issue counts are loaded in Jira Service Management. This change helps balance the load for large-scale projects and identifies inefficient queues that can be optimized to boost the productivity of your agents. Now, you visually identify the queues with configuration problems and escalate them to your project admins for resolution.

Learn more about this change in this Community post and leave feedback for our team.

Atlassian Analytics: Access pre-built dashboards from service projects

After you add Atlassian Analytics to your site, a new page appears on the Reports sidebar of all service projects to help people discover and get started with Atlassian Analytics.

Learn more about Atlassian Analytics.

Find content across multiple Atlassian products

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
2. Select the tab of the other product you'd like to search within.

View different issue type's workflows on your board

Currently, if your business project has multiple issue types with different workflows, the board wouldn't work properly and would display an error. With this change, you can now easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

1. Select ... More at the top right of the board view
2. Select Workflows
3. Choose which issue type’s workflow you’d like to view.

Note: You can only view statuses and transitions associated with the selected workflow on the board. Learn more about multiple workflows on your board.

Quick search in all views

You can now search in your board, list, timeline, or calendar views using free text in the search bar. To search, go to the top-right of whichever view you're in and enter what you're searching for.

Preview smart links by hovering over them

You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Turn your table data into charts

Being able to visualize the data in a table is a powerful way to quickly summarize and communicate complicated information. The chart types available are bar, line, and pie.

After you’ve created a table, you can insert a chart based on the table data. Once the chart has been created, it’s connected to the table, so if that table data changes, the chart will change too.

1. Select a table.
2. From the floating toolbar, select Insert chart.
3. Customize your chart settings as you'd like.

You can create multiple charts from the same table by selecting Insert chart again (after re-selecting the source table).

Start editing where you are

When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

1. Find a page you want to modify.
2. Scroll to where you want to make changes.
3. Press e or select the pencil icon to edit the content.

Full page notifications

You can now view and manage notifications from a single page. From the notifications page, you can view the latest updates and filter past notifications by product.

To open the full page view of your notifications:

1. Select Notifications (bell icon) in the navigation
2. Select the Open in a new tab icon

Paste urls as plain text in the editor

You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Find your drafts where you created them

When you create a page or blog post and don't publish it right away, it's considered a draft. This has always been true, but finding your drafts was challenging when you are working in a space.

Now drafts show up in the Blog and Pages sections in the space sidebar alongside the published pages and posts. Only people who can edit the content can see the draft in the space sidebar.

You can still see drafts you have access to in all spaces on the site in a couple of ways:

• Select Recent > Drafts from the global navigation bar
• Select Home from the global navigation bar, then select Drafts

To keep the space sidebar from being filled with drafts that you started and abandoned, Confluence discards any pages or posts that are blank. Content is considered blank if it has no title, no body copy, no emoji in the title, no cover images, no permission changes, and no labels.

Better interactions for space shortcuts

Space shortcuts are curated links always visible in a space’s side navigation. They make it easy to find important and frequently accessed content.

In this improved experience, new and existing shortcuts will show the icon identifying the kind of content they lead to. We also made it easy to organize shortcuts with drag and drop to reorder and the quick remove option.

Shortcuts live on the space sidebar. Only space admins can edit shortcuts. Learn more about customizing your space

Express yourself with reactions

Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

See when page or blog post changes were last saved as you edit

As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Follow from a profile card

Your Following feed on Home keeps you informed about what others are up to.

Easily follow someone directly from their profile card to start seeing their activity in your feed.

1. Hover over someone's avatar or select their name from a page @mention.
2. Select Follow on their profile card.

You can also Unfollow someone this way.

Learn more about Home

Be more expressive with panels

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Find content across multiple Atlassian products

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
2. Select the tab of the other product you'd like to search within.

See when page or blog post changes were last saved as you edit

As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Automatically get a personal space

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

• Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
• Select your profile icon at the top right of the global navigation bar and select Personal Space.
• Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Smart links toolbar

We've replaced the old smart links dropdown menu with a new toolbar, making it easier to switch between link types (URL, Inline, Card and Embed).

To check it out:

1. Paste a link onto a Confluence page.
2. Select one of the toolbar icons (URL, Inline, Card and Embed) to change the way it will display to people.

Sort resolved comments by recency

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Create a new team on behalf of others

Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

1. Select People from the top menu.
2. Select Start a team.
3. Under Invite people to your team, select X beside your name.

Create branches in GitLab using automation

Big change for software teams! You can now create GitLab branches using automation rules. For example, you could make a rule that automatically creates a branch whenever an issue moves to In progress.

To give this a try:

1. Navigate to your Jira project and select Project settings > Automation.
2. Select Create rule.
3. Choose a trigger for your rule, and then select the Create Confluence page action.

You'll also need to set up a connection between GitLab and your Jira project - Learn more about connections in automation

Navigate between separate sections of a presentation

We've added the ability to quickly navigate separate sections of your page during a presentation. Revisit a specific topic, or skip anything that's not on the agenda without scrolling.

On the Presenter mode toolbar, select Jump to a section, then select the section you want to highlight. Learn more about how sections are created within Presenter mode.

Learn why related pages are suggested

Just above the comments at the bottom of pages, you’ll find automatically generated suggestions for further reading.

Now, these suggestions will indicate why a page is considered related (whether it is organized or often read together with the current page).

If related pages are turned on for your space, navigate to a high-traffic page and scroll to the end, just above page comments, to check for suggestions.