Atlassian Cloud changes Dec 5 to Dec 12, 2022

These changes have recently been rolled out to Atlassian Cloud sites.

Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Find content across multiple Atlassian products

ROLLING OUT

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Restrict who users can invite to your products

COMING SOON

We’re giving you the ability to restrict user invites to approved domains only. This gives you more granular control over who can be invited to your products.

When restricted to approved domains, existing users can only invite people to join your product if they have an email address from a domain you've approved.

To restrict user invites to approved domains:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > User invites.
  3. Select the Approved domains only dropdown option next to your product.

Control your workflow more easily by connecting one or more identity providers

ROLLING OUT

We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

  • We moved user login and sync to the new Identity providers screen
  • You have two authentication policies by default: one for your local directory and one for your identity provider
  • We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace

COMING SOON

We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

Take control of your domain’s user accounts

ROLLING OUT

We’re giving you more flexibility to manage user accounts for your domains. You’ll be able to control how and what specific user accounts you’d like to manage.

When you verify your domain, you can:

  • Choose how to claim new users for a domain — automatically or manually
  • Choose to claim all users or some new users for a domain

Learn how you currently verify a domain

See more audit log activities related to Jira and Confluence

You can now see more activities in the audit log at admin.atlassian.com if you have an Enterprise plan for Jira Software, Jira Service Management, or Confluence.

New activities are related to Jira issue security schemes and levels, Jira project permissions, Jira project roles, and Confluence global permissions. You will only be able to see the new activities for the products with an Enterprise plan.

To see these new activities in the audit log:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.
  2. Select Security > Audit log.
  3. Enter keywords in the search related to the activity you want to see.

Learn more about your organization's audit log

Gain more insights about devices that access your products

We’re giving you more visibility of your managed users' devices. You can now see more information about mobile apps a user has accessed and force a user to log out. This is in addition to information about their browser, IP address, the product accessed, and the date they were last active. You can track user activity and address any security concerns you might have.

To view recent devices for a user:

  1. Go to admin.atlassian.com.
  2. Select Directory > Managed accounts.
  3. Find the user and select Show details.

Assign a dedicated role to internal customers of Jira Service Management

We’re introducing a dedicated role for Jira Service Management internal customers. The customer role can be configured in admin.atlassian.com and grants access to your help center.

Customers with this role get an Atlassian account, so it’s best for employees or partners who work inside your organization. Although these customers appear in your user directory, they don’t have product access (unless you assign them a different product role that grants access) and won’t count toward your bill.

Learn more about Jira Service Management customer accounts

To ensure users from approved domains are assigned the customer role:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > Approved domains.
  3. You can add a new domain, edit an existing domain, or edit Any domain.
  4. Next to Jira Service Management, select Customer as the product role.

Prevent users from inviting anyone to your products

ROLLING OUT

We’re giving you the ability to prevent user invites for your products. You’ll have more control over who can invite people to your products and how they do it.

When you prevent user invites, existing users are unable to invite people through that product. Organization admins can still invite anyone and give product access from admin.atlassian.com.

To prevent user invites:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > User invites.
  3. Select the Don’t allow invites dropdown option for the product.

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

COMING SOON

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

Disable team edits in subtasks

ROLLING OUT NEW THIS WEEK

Subtasks inherit the team field value of the parent issue. This fix prevents users from editing the team field in subtasks.

You can't edit the team field when you create, view, or transition a subtask issue.

Improved security for portal-only accounts

ROLLING OUT NEW THIS WEEK

We're adding additional security measures for portal-only accounts. Customers who create or reset a password for a portal-only account will need to create a password with a minimum of 8 characters and a maximum of 100 characters.

Workflows: Share a transition across multiple statuses

ROLLING OUT NEW THIS WEEK

In team-managed projects, you can now add paths from different statuses to the same transition. To do so, just open a workflow, add a transition, and select multiple From status options in the dropdown.

Learn more about managing transitions in team-managed projects.

Backlog: An optimized way to create issues

ROLLING OUT NEW THIS WEEK

Creating issues in your backlog shows the new, modernized issue create experience. Go to your backlog and select + Create issue on an issue type with required fields to give it a go.

New request type configuration experience

ROLLING OUT

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

Bug fixes to team-managed issues in backlog

ROLLING OUT

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

  • Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.
  • Team-managed base-level issues now show in the backlog (previously they were not included).
  • Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Search for all custom fields in Jira from the issue layout

ROLLING OUT

Add and reuse fields from other issue types and projects without navigating to Jira settings. Search for fields from the issue layout, or find those that were recently created or are used in other issue types and projects under Suggested fields.

Issue search: An optimized way to create subtasks

ROLLING OUT

Creating a subtask while searching for issues shows the new, modernized issue create experience. Select Search (🔍) > Advanced issue search, and create subtasks to give it a go.

Minimize and adjust the size of the issue create window

ROLLING OUT

When you're creating issues, you can exit full screen to create your issue in a mini window, or you can minimize it completely while you navigate around your project. With an adjustable issue create window, you can access relevant information in your project while you're creating issues.

Issue view: Maximum number of displayed child issues increased to 500

ROLLING OUT

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Add status while creating an issue

ROLLING OUT

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

Allow all licensed users to view and edit the contents of an Insight custom field

ROLLING OUT

We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

See more audit log activities related to Jira and Confluence

You can now see more activities in the audit log at admin.atlassian.com if you have an Enterprise plan for Jira Software, Jira Service Management, or Confluence.

New activities are related to Jira issue security schemes and levels, Jira project permissions, Jira project roles, and Confluence global permissions. You will only be able to see the new activities for the products with an Enterprise plan.

To see these new activities in the audit log:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.
  2. Select Security > Audit log.
  3. Enter keywords in the search related to the activity you want to see.

Learn more about your organization's audit log

Issue search: An optimized way to create linked issues

ROLLING OUT

Creating a linked issue while searching for issues shows the new, modernized issue create experience. To try it out, select Search (🔍) > Advanced issue search, find a Jira Service Management or Jira Work Management issue, and create a linked issue.

Search for an exact phrase with JQL

ROLLING OUT

Advanced search with JQL is being updated to provide more accurate results. For example, if you enter  summary ~ "\"full screen\"" as a JQL query, the search results will only include issues where the summary contains the exact phrase "full screen". This is an improvement on current behavior, where search results can include the words in a different order and with other words between them.

The feature will start rolling out in October. If you’re using saved filters with exact search syntax, this may affect search results. If you don’t want search results to be affected, update your filters after this change rolls out.

Confluence automatically provided for free to new Jira Software accounts

ROLLING OUT

76% of Jira Software customers said they shipped projects faster after adding Confluence so we’re giving new Jira Software instances Confluence for free, automatically.

Admins will learn about Confluence being added during their first week via some user interface changes and then have the option to add people from their team to try it out. It’s free for up to 10 people and can be removed at any time.

Learn about how Confluence and Jira Software work together

Advanced Roadmaps - Hierarchy changes show in audit logs

ROLLING OUT

In addition to other configuration changes in Advanced Roadmaps, your Jira audit log now also shows the following:

  • rename an existing hierarchy level
  • create a new hierarchy level
  • delete an existing hierarchy level
  • move an issue type between hierarchy levels

Learn more about what shows from Advanced Roadmaps in your Jira audit logs.

Full-width preview of embedded smart links

ROLLING OUT

We’re giving you more options to interact with smart links without leaving Jira. With this update, preview links will now open in full-width mode, reducing the need to open a new tab or window.

To preview embedded smart links in full-width mode:

  1. Hover over a smart link and select Preview.
  2. The preview will display in full-width mode.

More core Jira field types coming soon to Forms

ROLLING OUT

Be it HR onboarding or IT troubleshooting, it will soon be possible to track objects, services, and labels within your organisation using Forms.

Extending our capability to support core Jira field types Labels, Affected Services, and Assets object/s in Forms; this integration gives you the tools needed to improve specific processes and the quality of information received.

Plus with our new Assets object/s field in Forms, you’ll be able to easily setup fields to track objects such as laptops or keyboards. Simply link this form field to an Assets object/s Jira field, and it will inherit all the functionality this field offers. Learn more about Assets and the Assets object/s field.

Disable bulk team field update for subtasks

ROLLING OUT

Subtasks inherit the team field value of the parent issue. This fix prevents users from doing bulk team field updates in subtasks.

Issue view: Insert attachments already on an issue

ROLLING OUT

Say goodbye to duplicate attachments. You can now reference an attachment that's already on an issue. If you want to refer to an attachment you or someone else has already added, you won't have to add it twice.

To try this out, go to an issue and open up a multiline text field or comment. Then, from the editor's toolbar, select + > Attachments on this issue. Alternatively, you can type /reference and select Attachments on this issue.

Issue view: More information in the editor's dropdown menu

ROLLING OUT

While browsing your content options in the editor, you'll get a preview and description instead of just a name. To try it out, open an issue, add a comment or edit a multiline text field, and select the + button.

Test Jira’s new dark theme

We’ll be providing early access to themes in Jira labs, which means you get to test it out early and help us make the feature the best it can be. Once you’ve opted in to the experience, you’ll be able to switch between our new light and dark themes.

We need as many people as possible to try it out and tell us their thoughts so we can have a smooth themes experience ready for full release.

The feature is available via Jira Labs on your Personal settings page. If you’d like to try it out:

  1. Go to Settings > Personal Jira settings.
  2. Scroll down the page to Jira labs.
  3. Opt in to Light and dark themes using the toggle.

At any point, you can return to the original Jira colors by opting out of Light and dark themes, just switch the toggle back off.

New workflow rule: Validate that people have a specific permission

ROLLING OUT

In team-managed workflows, you can now ensure that people have a specific permission when moving an issue using a particular transition. To try it out, go to a workflow, select a transition, and add the Validate that people have a specific permission rule.

Learn more about rules in team-managed projects.

Disable bulk editing of Team field for subtasks

ROLLING OUT

We are disabling the bulk editing of Team field for subtasks. If any subtask is selected in a bulk edit operation, the Team field will appear under Unavailable Actions. This prevents users from editing the Team field while bulk editing happens on subtasks that inherit the team of the parent issue by default.

Add forms to issues quicker from the quick-add toolbar

ROLLING OUT

Less time wasted trying to find how to add forms in the issue view. Find the Add form button now in an issue’s top quick-add toolbar for instant access and visibility.

Learn how forms work in the issue view.

Recommending JWM templates to existing users

ROLLING OUT

When someone from a non-software team (Marketing, IT, Finance, etc.) creates a project in any Jira product, we’ll recommend templates from Jira Work Management if they’re more relevant and useful than Jira Software templates.

All project templates will be visible for all users, but people will see different, default template recommendations based on the team they tell us they belong to during their onboarding.

Jira Work Management is included in your Jira Software account, so access to the templates is free.

See Jira Work Management templates

View installed apps in the toolchain apps shortlist

ROLLING OUT

Good news, everyone! You can now filter by apps that are already installed in the toolchain apps shortlist. Add installed apps to your project toolchain in a single click—no need to go through an installation or request flow.

Learn how to add tools to your project toolchain.

  1. Go to Project settings > Toolchain
  2. Click Add > Add tool
  3. By default, the apps shortlist will open on Installed on your site
  4. Find an app you want and click Add to project

You can also discover and install new apps by searching for tools or browsing by capability. Follow the prompts to add, install, or request apps. Actions will vary depending on the app status and your level of permission.

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

COMING SOON

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Jira Software

Edit an issue's epic straight from the backlog

NEW THIS WEEK

You can now edit an issue's epic straight from the backlog. That includes adding an epic to your issue, changing the epic your issue is assigned to, or removing your issue from an epic. You no longer need to open an issue to edit its epic.

Roadmaps - Child-level issue planning for kanban teams

NEW THIS WEEK

Fresh out of beta! When planning work for your kanban teams from the roadmap view, you can now view schedule bars for child issues and adjust their dates. This makes planning easy-breezy! Learn more about this newfangled feature in our documentation.

It's not enabled by default, but it's simple to turn on. Learn how to enable it here.

Company-managed projects: Limit sprint selection to relevant sprints

NEW THIS WEEK

When assigning an issue to a sprint, you can now limit the sprint selection in the sprint dropdown menu on the issue create screen and issue detail screen, so it will only display sprints from the selected project (rather than all sprints from your entire Jira site). Open the sprint dropdown menu in an issue's sprint field, and select Only show sprints in this project.

Move data between sites with cloud-to-cloud migration

ROLLING OUT

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Team-managed projects: Mark an issue’s most important details

ROLLING OUT

Add required fields to ensure that newly created issues contain all the details you need.

  1. From your team-managed project, go to Project settings > Issue types, then select the issue type you want to edit.
  2. Select the Required checkbox for any fields you want to make mandatory.
  3. Select Save changes to update the issue type.

Once saved, new issues of that type can’t be created unless the required field is filled out.

Pick up where you left off when using insights

ROLLING OUT

Whether you like your insights on the panel to be expanded or collapsed, you can have it either way. If you refresh, move away from or leave the current view, it will remain exactly the way you left it when you return. This applies to your board, backlog, and deployment insights.

Please note that this will only change when you clear your cache or change your device.

Head to your insights panel, and expand and collapse the insights in a way that works best for you.

Insights - Help articles for each insight

ROLLING OUT

We’ve created help articles for each insight so you can quickly find answers and learn more. Select the help icon next to an insight to get help without leaving Jira.

To access the new articles simply select Insights to open the insights panel. Next, select the help icon.

More options to create custom release notes

ROLLING OUT

We've improved the release notes experience in Jira so it's now easier to create and edit better-looking release notes for your versions. With new formatting options, you can select what issue fields you want to display in your release notes, as well as decide where you want them to live - in your version or your team's Confluence space.

Here's how to try it out:

  1. Go to your project and select Releases from the project menu. 
  2. Select the Version you want to generate release notes for.
  3. Select Release notes.
  4. Follow the prompts to create your release notes either in your version or on a Confluence page.

Learn more about creating release notes

Add issues directly to a version

ROLLING OUT

We've updated the Releases experience so that you can now create a version and start adding issues to it directly from the version's release page. There's no need to go to your backlog or open each issue to manually assign a version. Hooray! You can also use the release page to remove an issue from your version or move an issue to another version.

To add an issue:

  1. Navigate to Releases and select your version.
  2. Scroll down to the Issues table and select Add issues.
  3. Select a recent issue, or search for an issue key or summary.
  4. Select Add.

To move or remove an issue:

  1. Navigate to Releases and select your version.
  2. Scroll down to the Issues table and find the relevant issue in the Issues table.
  3. Select the More actions menu in the last column.
  4. Select a new version to move your issue, or select Remove from version.

Resize the Insights panel for your preferred view

ROLLING OUT

You will now be able to resize the insights panel to a size that works best for you.

When you hover over the space on the left side of the Insights panel, a blue line will appear. Select this line and drag the panel to a more suitable size.

Backend changes for optimizing your experience

ROLLING OUT

For development information in Jira, we're switching to a new data store for an improved experience. Affected development information data providers are OAuth Credential providers, Connect providers, and Bitbucket cloud integration.

Good to know about this upgrade:

  • If the email associated with the code provider (e.g GitHub) does not match the email of your Jira account; your author, reviewer names, and icons will appear as anonymous on pull requests in Jira. To avoid this, ensure your email sent by the data provider matches your Atlassian account email. For example, if you use GitHub for Jira as your data provider, see this FAQ.

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

Automatically assign issues to the on-call responder

ROLLING OUT NEW THIS WEEK

You can now use the Assign issue action to assign new issues in a service project to the on-call responder of a team's schedule in Opsgenie.

When you add the Assign issue action to your rule, select the On-call responder option and specify the Opsgenie team and schedule.

Learn more about the assign issue action.

Simplified object schema configuration and streamlined importing

ROLLING OUT

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Jira Service Management: New editor in customer notification templates

ROLLING OUT

To provide a consistent editing experience with our other products like Jira Software and Confluence, we've updated the text editor in customer notification templates with a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about editing the content of customer notifications.

See request type fields while creating an issue

ROLLING OUT

In company-managed service projects, after selecting Create and selecting a request type you'll now see request type fields instead of all available fields. This ensures that agents have the right information they need to complete their tasks.

We recommend selecting a request type for all of your issues (except tasks and sub-tasks). Request types allow issues to appear in the portal, use work categories, and access a range of other Jira Service Management features. Learn more about using request types in Jira Service Management.

View approval activity quicker with the new Approvals tab

ROLLING OUT

No more searching through an issue’s entire activity to audit approval history. You can now use the Approvals tab in the Activity section to filter an issue’s approval progression and those involved in approval decisions.

Learn more about how approvals work.

Create help topics to let customers find what they need faster

ROLLING OUT

A topic lets you group request forms and knowledge base articles from across portals. You can create topics in your help center to help your customers find the relevant resources or request forms they need faster and improve self-service.

For example, you could create a topic called ‘New hire basics’ to bring together all help resources that a new hire would need. New hires who come to your help center can then get all the information and help they need under one topic, without having to keep track of which team’s portal to go to.

Learn how to create and manage topics in your help center.

Just-in-time account creation for internal customers

ROLLING OUT

For sites that allow help-seekers with approved domains to get Atlassian accounts, users can now log in via the help center login page and have an Atlassian account provisioned just-in-time (JIT). This feature is especially useful for sites that use SAML SSO, as it allows internal users to log in to the help center without having to manually create their Atlassian account. Learn more about just-in-time account creation.

Assign a dedicated role to internal customers of Jira Service Management

We’re introducing a dedicated role for Jira Service Management internal customers. The customer role can be configured in admin.atlassian.com and grants access to your help center.

Customers with this role get an Atlassian account, so it’s best for employees or partners who work inside your organization. Although these customers appear in your user directory, they don’t have product access (unless you assign them a different product role that grants access) and won’t count toward your bill.

Learn more about Jira Service Management customer accounts

To ensure users from approved domains are assigned the customer role:

  1. Go to admin.atlassian.com.
  2. Select Products > User access settings > Approved domains.
  3. You can add a new domain, edit an existing domain, or edit Any domain.
  4. Next to Jira Service Management, select Customer as the product role.

Enter your team type when creating a new project

COMING SOON

When you're creating a new service project, we ask you to select the type of team that will use the project so that we can recommend a template to help you get started quickly.

We're introducing a new free text field so that if your team type isn't listed, you can choose 'Other' and then enter your team name.

Providing this information helps us learn what other teams we need to cater to when making template updates and feature recommendations.

Customer account creation via To or Cc fields of emails

ROLLING OUT

Site admins can enable this feature to restrict agents and existing customers from creating new accounts via "To" or "Cc" fields of email messages. This is useful when you want to prevent external people from accessing internal resources.

To check it out, navigate to Products under Jira Settings and select Email Requests under Jira Service Management.

New Bitbucket repository attribute for Assets

ROLLING OUT

The much-requested attribute for Bitbucket repositories is now available for Assets in Jira Service Management. Select Bitbucket repo under Type in the Attributes panel to access this new attribute type. Learn more about adding Bitbucket repository attributes.

New analytics template for team-managed projects

ROLLING OUT

The Analytics service management template provides teams with a central place to capture, triage, and manage analytics and data requests. Collect all the details you need using tailored request types and form templates, so your team can focus on providing insights that guide business decisions.

New finance template for team-managed projects

ROLLING OUT

The Finance service management template provides teams with a central place to field queries and triage and manage budget, spend, and other finance requests.

New marketing template for team-managed projects

ROLLING OUT

The Marketing service management template provides teams with a central place to collect, prioritize, and assign incoming marketing requests, and streamline collaboration with stakeholders, producers, and approvers. Customized request types and form templates collect the information you need to get the job done, and workflows help you stay on top of progress.

New template categories for Jira Service Management templates

ROLLING OUT

When creating a new service project, you need to select a template from the project template selection screen. The categories on the left filter the available templates to help you find the one that's best suited for your team. You'll now see three new template categories for Jira Service Management templates: Analytics, Facilities, and IT.

Jira Work Management

Find content across multiple Atlassian products

ROLLING OUT

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

View different issue type's workflows on your board

ROLLING OUT

Currently, if your business project has multiple issue types with different workflows, the board wouldn't work properly and would display an error. With this change, you can now easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

  1. Select ... More at the top right of the board view
  2. Select Workflows
  3. Choose which issue type’s workflow you’d like to view.

Note: You can only view statuses and transitions associated with the selected workflow on the board. Learn more about multiple workflows on your board.

We've made navigating Jira Work Management easier

You can now change views in your business project more contextually in the brand new project view navigation. The project sidebar will now be reserved for navigating between your business projects, and everything else will sit more contextually in the project you're viewing.

To access project settings and change views, navigate to the project view navigation (horizontal navigation above your project’s view). Learn more about changing views in your business project.

Group your work in the board view

ROLLING OUT

You can now group the items in your board by certain attributes. Organize and visualize your work how you want to. For example, you can check high-priority tasks to see that nothing is blocked or see individual team members' workloads at a glance.

Stay in control of how you want to view your work. However you choose to group your board is visible to you only. You can group your work by:

  • Assignee
  • Status
  • Priority
  • Category

Schedule items in your calendar view

ROLLING OUT

You can now add a due date to items in your business project by dragging them onto your calendar. Currently, items with no due date will not be shown in your calendar. To display these items on your calendar, you must add a due date.

To schedule an item on your calendar, you can:

  1. Select the Unscheduled button in the top right of your calendar. This will open up a drawer to the right side of the screen.
  2. Schedule an item by dragging it onto the calendar to the date that it’s due.

Jira Product Discovery

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

COMING SOON

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Confluence

New sharing and access experience for pages

ROLLING OUT

Unsure who has (or will have) access to your page? Do you and the people you collaborate with keep running into unexpected access restricted screens?

We’ve unified the sharing and access experiences for pages into a single flow so you don't have to worry about sharing a page with someone and remembering to grant them access.

We've also added more visibility into who can access pages so that it's easier to understand and troubleshoot.

With this new experience, you’ll feel more confident and in control of your content, which will make it much easier to share and collaborate on Confluence pages.

Learn more about the new sharing and access experience for pages.

Follow from a profile card

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Your Following feed on Home keeps you informed about what others are up to.

Easily follow someone directly from their profile card to start seeing their activity in your feed.

  1. Hover over someone's avatar or select their name from a page @mention.
  2. Select Follow on their profile card.

You can also Unfollow someone this way.

Learn more about Home

Express yourself with reactions

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Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels

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In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Find content across multiple Atlassian products

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Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Automatically get a personal space

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A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Paste urls as plain text in the editor

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You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Confluence Premium: Automation for site and space admins

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Admins of Confluence Premium and Confluence Enterprise can leverage automation to manage content as it scales. By creating rules in an “if this then that” format, admins can automate recurring processes that keep spaces organized and up to date.

  • Confluence site admins can create and edit automation rules to run at the global or space level
  • Confluence product admins can create and edit automation rules in the spaces they manage
  • Confluence space admins can create and edit automation rules in the spaces they manage (this includes end users with a personal space) — unless a site admin turns off rule permissions

Confluence site admins, to open Global automation, go to Settings and select Global automation from the sidebar. Product and space admins, to open automation for a space that you manage, go to Space Settings > Automation and select Rules.

Learn more about Confluence automation

Sort resolved comments by recency

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You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Start editing where you are

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When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

  1. Find a page you want to modify.
  2. Scroll to where you want to make changes.
  3. Press e or select the pencil icon to edit the content.

Create a new team on behalf of others

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Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

  1. Select People from the top menu.
  2. Select Start a team.
  3. Under Invite people to your team, select X beside your name.

Stay organized with labels

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Confluence labels allow users to organize and find pages by topic beyond the confines of a strict page hierarchy and across spaces. Labels are also powerful building blocks for enhancing experiences like search and automation.

We're working on modernizing this experience to make it easy for you to add labels and for others to find your page.

You can find the + Add label button at the bottom of your page.

Discover which template was used to create a page

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You can now see the template that was used to create a page in the byline next to Created by.

This improves discoverability of popular templates, enabling you to quickly get started creating your own pages.

  1. Go to a page that's been created with a template
  2. Hover over the "with a template" part of the byline to see the template name and a description
  3. Select View to open the template in the template browser, then Use template to create a page with that template

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

COMING SOON

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

Bitbucket

Export a list of your workspace members

NEW THIS WEEK

As a workspace admin, you can now export a list of your workspace members (users) from the User directory. To export the list, go to Settings > User directory > Select the Export button. A CSV file is downloaded which you can access in your computer's Download folder. The file provides provides you with each users public name, the email address associated with their Bitbucket Cloud account, the date and time of their last login, whether or not they are connected via 2SV, and whether or not they are on your Bitbucket Cloud plan.

Updates to creating a pull request

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In order to provide you with a more consistent experience across creating and reviewing pull requests, we've updated the Create a Pull Request page. Now, you can add attachments via the editor toolbar, and we have moved the ability to add reviewers to the right sidebar.

Compass

Using different accounts on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery just got easier

COMING SOON

We’re implementing site scoped sessions for our users on Confluence, Compass, Jira Work Management, Jira Service Management, Jira Software and Jira Product Discovery. This means you can use different accounts to access different sites at the same time, without needing to switch accounts or use different browsers.

For example, let’s say you have a personal Confluence site and a company Confluence site. With scoped sessions, you can use account A to access your personal Confluence site and account B to access your company Confluence site - at the same time, in the same browser.

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