• Atlassian Administration
• Jira platform
• Jira Software
• Jira Service Management
• Jira Work Management
• Jira Product Discovery
• Confluence
• Bitbucket

Take control of your domain’s user accounts

We’re giving you more flexibility to manage user accounts for your domains. You’ll be able to control how and what specific user accounts you’d like to manage.

When you verify your domain, you can:

• Choose how to claim new users for a domain — automatically or manually

• Choose to claim all users or some new users for a domain

Learn how you currently verify a domain

Protect your product data with external user security

We’re giving you the ability to control external user access to your organization’s products.

These are your available external user security settings:

• Two-step verification
• API token access

To try out external user security:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > External users.

More flexible product access for organization admins

As part of our improvements to centralize your user management experience, we’re introducing changes to the organization admin role and site-admins group.

These changes only apply to new organizations you create (for example, when trialing a new product). We won’t change anything about how you have configured your existing site-admins group today.

Whenever you assign someone the organization admin role, they will no longer automatically get a product access role for every product in your organization. This means organization admins won’t count towards your bill unless you:

• explicitly assign them a role that gives product access (the user, user (agent) or product admin roles);

• put them into a group that assigns one of these roles; or

• add a product access role to the org-admins group.

To better align the site-admins group with these improvements, we’re also renaming it to org-admins.

To make someone an organization admin:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Directory > Users.
3. Find a user, then select their avatar or Show details.
4. From the 3 dot icon at the top-left of the page, select Assign organization role.
5. Select Assign role.

To assign product roles to an organization admin:

1. From the organization admin’s user details screen, select Grant access
2. Select one or more roles from the Product roles column.
3. Select Grant access.

User counts helps you plan your Enterprise subscriptions capacity

User counts shows you how many users you have in each product instance in an Enterprise plan. This tells you how many users you can still add, whether you’re nearing your user tier limit, or if you've exceeded your user tier limit.

To help plan your Enterprise subscriptions capacity you can:

• View User count growth trend - For each Enterprise product, view the number of unique users in each of the past 12 months, and how it changed from one month to the next.
• Receive email notifications - Choose to be notified when your user count reaches 80% of the user tier for that product.
• Export users - Export the list of users who are included in the user count for a product instance in your Enterprise plan.

To view the user counts for your Enterprise plans:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > User counts.
3. Select View to see the user counts for each individual product instance in an Enterprise plan.

From here you can see the growth trend, export your users, and opt out of getting email notifications when you reach 80% of the user tier limit.

Learn more about monitoring your user counts

Prevent your users from signing up for products

With an Enterprise plan, you can now prevent your managed accounts from signing up for products on their own. When they try to sign up for a product, we send them to a page where they enter details about how they plan to use the product. You can review all your users' requests, from the Product requests page. Learn more about product requests

To prevent users from signing up for products:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Product requests.
3. Select Update request settings.
4. Find the products that you want to prevent users from signing up for. For each product, select the dropdown under Request setting and select Require admin review.

Data residency in Singapore

We’re launching data residency in Singapore to allow you to control where your data is stored. It ensures compliance with data protection regulations and enhances data security.
Singapore marks the fifth region of our expansion, following Germany, the USA, Europe, and Australia.

We're adding Singapore to the list of supported locations in phases, we aim for it to be 100% rolled out to all of our customers by June 2023.

To schedule a data residency move for Singapore:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data residency.
3. In the data residency table, select Move product.
4. Go to Select location, you can select Singapore as the location.

Connect Microsoft Azure AD to Atlassian with an option that works for you

When you connect your Microsoft Azure AD identity provider to an Atlassian organization, you now have two options.

Option 1: Manually set up user provisioning

Recommended when you need:

• flexibility in setting up your Microsoft Azure Active Directory identity provider with SCIM and SAML
• to sync groups and users with no flattening of nested group structure
• to sync when you add users to your Azure AD

Learn how to add an identity provider for this option

Option 2: Automatically set up user provisioning

Recommended when you need:

• easy set up by allowing access to groups and users in your Microsoft Azure Active Directory
• to flatten your nested group structure and keep group memberships
• to sync automatically (every 4 hours)

Learn more about Azure AD for nested groups

To connect your identity provider:
1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Identity providers.

Learn more about identity providers

Release notes are now easier to scan on Release tracks

Get a concise view of the release notes for products on Release tracks.

When you select Next release or Last release in the release tracks table, you’ll see a list of release notes that also link to Product updates. This makes it easier for you to access the most up-to-date release information, including images/gifs, so you can dive deeper into the changes that affect you.

Learn more about managing product releases with Release tracks
Learn more about keeping up with Atlassian changes to products

Custom navigation colors are now compatible with dark theme

If you've set a bright custom color for your navigation bar, we'll automatically modify it for anyone in your site using dark theme.

Improving results carried over from "Quick search" to "Advanced issue search"

We're improving your search results when you go to Advanced issue search from a quick search. We're automatically adding a "wildcard search" to the advanced issue search query. That means, when you go to Advanced issue search, you'll get relevant results from your quick search, even if the word is incomplete.

New categories in request types "more options" menu

We've added categories to the 'more options' menu for each request type on the Request types screen. The update makes it easier to find the option you need.

The categories are:

• Request type
• Workflow
• Portal group

Site Import for server-to-cloud migrations will be discontinued

In November 2023, we’ll discontinue Site Import for server-to-cloud migrations.

We recommend that all customers use the Jira Cloud Migration Assistant. The Migration Assistant includes options to migrate project-by-project or migrate all data at once.

The new option to migrate all data at once will migrate the same data types as Site Import with a more seamless experience and higher reliability. Learn about the Migration Assistant

Update your SLAs start, stop, and pause conditions based on a due date field of an issue

Add start, stop, and pause conditions to your SLAs based on the due date field in your issues. Here's how the new conditions work.

Start and stop conditions:

• Due Date: Set: Start or stop an SLA when the due date is set for the first time.
• Due Date: Cleared: Start or stop an SLA when a due date value is cleared from the field.
• Due Date: Changed: Start or stop an SLA when the due date value is changed from one date to another.

Pause conditions:

• Due Date: Set: Pause an SLA when the due date is set for the first time.
• Due Date: Not Set: Pause an SLA when there is no due date for the issue.

You'll find these new conditions when editing your SLA conditions in Project settings > SLAs.

Batched notifications for custom ‘Email from’ names

Jira notification emails that use a custom Email from name will now group updates into a single summary email, reducing the overall volume of emails that you will receive.

We’ve also updated the format of these email to be consistent with other Jira issue notification emails.

Add rich context for customers and organizations

We are adding dedicated profile pages that contain detailed information for each organization and customer allowing your teams to easily create and modify queues and SLAs for their specific needs. Creating more informed JQL queries gives agents the flexibility and power to see important information and context where it’s needed.

Learn more about the customer service management feature

Issue view: See the issue view’s top features

We’re revamping the issue view’s tour to be clearer, more concise, and related to the Jira product you’re using. To try it out, go to an issue and select ··· > Take a tour.

Tip: Try the tour in both Jira Software Cloud and Jira Service Management Cloud to see the top features of different products.

Preview smart links by hovering over them

You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Searching for issues just got faster in Jira Cloud

We’ve modernized, optimized, and redesigned the way you search for issues. With features like smart syntax highlighting and enhanced autocomplete, the new JQL editor lets you build powerful queries for accurate search results. Configure and reorder columns to see what’s most important to you. Learn more about the new issue search in Jira Cloud

Add status while creating an issue

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

The new global issue create experience is enabled for all instances

We’ve modernized and optimized the experience to create issues to make it fast and scalable. Note that you won’t be able to switch back to the old experience.

Issue view: Apps are moving to collapsible groups

Marketplace vendors can put their apps in a collapsible group on the issue view. This means you can show or hide groups without obscuring other fields on the issue view. An app will only be in a group if a Marketplace vendor has put it there.

Access more fields in team-managed service projects

While configuring request types in team-managed service projects, you can now add and reuse fields from your company-managed service projects.

On the Request types page in your Project settings, use search to find fields from your current project or any of your company-managed service projects. You can also use the Suggested fields section to browse recently created and recently used fields.

Issue search: More fields and improved design

We've improved the way you search for issues:

• Search for issues based on Creator and Affects versions without using JQL.

• Save space when expanding the Labels and Fix versions fields.

• Use groups to search for issues related to multiple users at the same time with fields like Assignee, Reporter, and Creator. If you select a group, the search will match issues to all users in a group.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Site Import: user migration options will no longer be available

We’re discontinuing user migration options for Server to Cloud migrations using Site Import: Merge with existing cloud users and Overwrite existing cloud users. You'll need to use the Jira Cloud Migration Assistant to migrate users.

Learn how to migrate users and groups with Jira Cloud Migration Assistant

New 'Team' custom field in Jira

Admins can now enable a new ‘Team’ custom field from project settings. This allows project users to assign Jira issues and tasks to Atlassian teams.

Read more about Atlassian teams in Jira

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Replace workflow using a template

We've introduced a new way to change the workflow of a request type. You can now replace the current workflow with a new workflow from the Request types screen. The workflow has the following statuses: TO DO, IN PROGRESS, PENDING, DONE. You can add more statuses to this workflow after adding it.

To replace a workflow of a request type with a new workflow:

1. Go to Project settings, then select Request types.
2. Next to the request type select More (•••).
3. Under Workflow, select Replace with new.

OAuth upgrade for Microsoft email servers

With Microsoft deprecating basic authentication, all Microsoft mail servers need to be reconfigured using OAuth. OAuth simplifies your sign in process and is more secure compared to basic authentication.

To configure your Microsoft mail server using OAuth:

1. In the Navigation bar, select Settings > System.
2. Select Incoming mail.
3. Select Add incoming mail server.
4. Give your mail server a name and description.
5. Select Sign in with Microsoft.
6. Select Add.

Learn more about how to configure your mail server.

Make quick edits to cards on the board

We’re rolling out a new feature that allows edits to be made directly to cards on the board without needing to open them up into a full screen view.

The 4 fields that are currently rolling out with this functionality are: summary, parent (epic), estimate, and assignee. Just click on the field you’d like to edit and it will become editable, there’s no preparation needed.

SLA success rate will be 100% for time periods when no issues are created

Thanks to feedback from customers, we learned that the SLA success rate is currently reported as 0.0% for time periods when there are no issues created which isn't the expected result.

Now that we've fixed it, the SLA success rate for time periods when no issues are created will be reported as 100% instead of 0.0%.

Attachments now available in forms

Collect all kinds of attachments from your customers using the new attachment field in forms. Attachments can be documents, images, or video files.

Your customers can browse to upload files when filling out this field in their form.

These attachments will appear both in the form itself for full context, and under Attachments in the portal and issue view with all other attachments for quick and easy access.

Learn more about how fields work in forms.

Update to the create issue mini window

We've updated the look and feel of the create issue mini window.

Next time you're creating an issue, you can use the icons on the top right of your issue to exit full screen and use the re-designed mini window. You can also click the background outside the issue you're creating to exit the full screen view.

With the mini window, you'll be able to create work in context and navigate your project without losing progress on your new issue.

Smart queries in quick search are now optional

Smart query is a feature that allows you to find issues through shorthand notation when using quick search. Learn more about using smart queries

Previously, you were unable to turn this off and would need to edit your search query if the results were not what you intended. To improve this experience, we've made smart queries optional for all users.

By default, smart queries will be turned off. To turn them on:

1. In the top right corner of your Jira site, select Settings > Personal settings
2. Scroll down to Jira labs > Quick search smart queries
3. Select the toggle to enable smart queries

"Create dashboard gadget" pop-up now supports dark theme

When you create a dashboard gadget from the issue navigator, you'll see that the "Create dashboard gadget" pop-up now fully supports dark theme. To check it out, select Export issues > Create dashboard gadget from the issue navigator.

Improved attachment management on issues with over 150 attachments

We’ve improved your experience when dealing with issues that have large numbers of attachments.

Now, when an issue has over 150 attachments, attachments will be automatically displayed as a list.

In this list view, you’ll be able to upload and delete attachments, download a single attachment, and download all the attachments on the issue at once.

Learn more about adding attachments to issues.

Developers can now quickly determine what to work on next with automated suggestions

When you're in the middle of a sprint and you finish a task, it can be hard to know exactly what to do next. Automated suggestions from connected tools are specifically chosen for you based on work on your board. This will help you decide which tasks to do next and keep momentum. This is an alpha release available in team-managed projects.

1. Go to your Jira board and select your avatar.
2. What to work on panel will slide open with your customized suggestions. Hover over any of the suggestions to see tooltips with more information.
3. Select the call to action if you want to work on the suggestion.

Streamlined product access and licensing for users assigned the customer role

In this update, your users will receive the appropriate product license when they access your site if the settings in your organization's approved domain have:

• Customer role for Jira Service Management
• User role for any other Jira products (for example Jira Software, Jia Work Management), and no admin approval is required

This streamlined process directs the user to the relevant Jira product, rather than the Jira Service Management portal, enhancing overall user experience. Learn more about configuring user access settings

Quick search: Spelling suggestions

We're improving how you find work in Jira by introducing search suggestions in quick search. Now, if a query seems incorrect or misspelled, quick search will suggest corrected or alternative spelling for your search.

Learn more about using quick search

Quick search: Filter by label

We've added a label filter to quick search, allowing you to further refine your search results and quickly find the work you need. Learn more about using quick search

To filter your results:

1. Select Search in the navigation bar (or press / on your keyboard).
2. Type your search query.
3. Use the Filter by label filter to find and select the label you want to see results for.

Notification to invite people from Google, Slack, and Microsoft

When you first try to invite people, you will get a spotlight that indicates you can connect your Slack, Microsoft, and Google accounts to Jira. Connecting these accounts lets you more easily search for your team by their names and invite them.

Learn more about how to add people to Jira Software from Google, Slack, or Microsoft

Quickly create pages for retros at the end of your sprint

Lots of agile teams run a retrospective (also called a retro) when a sprint’s over, and keep notes on the discussions and actions.

In team-managed projects, this is now even easier with a handy link to create a retro page in Confluence when you complete a sprint.

Once your retro page is published, it will be linked to your sprint and posted in the sprint’s burndown chart. That makes it easy for your team to find it when it’s time for your retro session.

Learn more about running a retrospective

To get started with a retro page in Confluence:

1. From either the board or the backlog in your team-managed project, select Complete Sprint.
2. Tick the checkbox to Create a retrospective page for this sprint, then select Complete sprint.
3. Choose a Confluence space or parent page to publish the retro page in, then select Create page.

That’s it! Once you’ve updated the template and published it, it will be linked to that sprint’s burndown chart.

Preview forms from the request type configuration page

See form fields alongside Jira fields in one view, so you can easily check what your customer will see and the fields they'll fill out in the portal.

Simply expand the forms component to preview the entire form and easily edit and remove forms without using the more actions menu.

Learn more about forms added to request types

Team-managed projects: Improved version panel

We’ve revamped the version panel to show you more important details while planning work in the backlog. You can now track the number of issues in each version, as well as your team’s progress for estimated tasks. Versions with at least one issue will now show a progress bar to indicate the number of issues in each status category (To Do, In Progress, Done).

To open the version panel in the backlog, select the version filter, then switch on the toggle. View a version’s details by selecting the chevron (>) next to the version name.

Introducing drivers and contributors for releases

We’ve added two new roles to the releases features: drivers and contributors. These roles were also added to a new section in the top-right of your release pages, along with the release’s status and timelines. All the important details are ready at a glance.

Drivers

A driver is someone in your team that’s responsible for coordinating the release from start to finish. For example, they might make sure all issues are on track, related work has been completed, or remind stakeholders to give an approval.

The driver must have admin permissions for the project. By default, we’ll use the person that created the release as the driver, but you can change it at any time.

Contributors

Contributors are people who need to complete related work for the release. We’ll automatically add contributors based on people who have issues assigned to them from the related work section.

To check out the new changes:

1. From your project sidebar, select Releases.
2. Select a release from the list.

The new section will be in the top-right of the screen. You’ll also notice some updates when creating a new release.

Dynamic issue type names at the Epic level

If, in your site, an administrator has renamed the issue type formally known as Epic to something else (such as Features), that name now appears elsewhere in product. You'll see this change on the project backlog, timeline, and "Epic" reports.

In the image below, we've renamed the epic issue type in our project to Steve. As you can see, that new name now populates on our backlog's epic panel.

Learn more in our community post.

Team-managed projects: Add a comment when flagging issues

When you flag an issue, this tells your team that it’s important and needs attention. In case your teammates need more context, we’ve added the ability to add a comment when adding or removing flags.

Previously, this feature was only available on company-managed projects.

Right-click on an issue in your board or backlog, and select Add flag. Enter any details you'd like your team to be aware of, then select Confirm.

Move data between sites with cloud-to-cloud migration

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Remote Links Permission Type added to OAuth Credentials Page

We're enabling remote link permission types to the OAuth credentials page.

1. Go to the OAuth admin credentials page.
2. You can select remote links from the options when creating or editing new credentials

Advanced Roadmaps - Sample Plan

Advanced Roadmaps can do so many different things that it's hard to describe it succinctly. It's easier to show you.

With this update, you can create a sample plan using simulated data. Then you can manipulate that data to learn how Advanced Roadmaps lays out your project and helps you plan.

To create your sample plan, select Create sample plan from the Plans dropdown menu.

Get the detailed summary of your migration with steps to fix the problems

The post migration report provides details about your migration, including descriptions of any problems with Jira entities and steps you can take to fix them. You can use the information to take corrective actions or share it with the support team for quicker resolutions. 

We’ll give you a .zip file to download that lists two CSV files:

• Requires Attention - A detailed report of what’s been migrated, partially moved, or unsupported, along with the next steps. 
• Summary - A summary of the entities included in the migration, how many were successfully migrated, and how many were not. These reports can help you quickly verify the status of your migration and make informed decisions.

The report is generated after every migration and you can download it from the migration summary page.

Advanced Roadmaps - New navigation

Advanced Roadmaps has a new look that makes it look and feel more like the rest of Jira Software.

To state it simply, the nav now lives on the left-hand side. This new layout opens Advanced Roadmaps up to a whole new world of designs and new features (whoops, not sure if I was supposed to say that 🤭).

Even though this is rollout to all users, we'd still love to hear your thoughts about how it effects your work, or your ideas for improvements. Use the Give feedback button which is still located in the upper right of your screen.

If you opted in the Early Access Program from last month, you won't notice a change. However, this layout is now the new default view for Advanced Roadmaps and can no longer be disabled.

Read more about these changes in our community post.

Advanced Roadmaps - Create issues in workflows that require validation steps from your timeline

Customers with workflows that include validation steps can now create issues from their Advanced Roadmaps timeline.

Previously, the issue creation function would fail if your workflow included validation steps. With this change, Advanced Roadmaps opens a modal allowing you to complete the required steps to create an issue from your timeline.

This feature relates to the Jira Feature Request ticket: Cannot create issues when required fields are configured in workflow validator rather than field configuration

Changes to epic fields in company-managed projects

We've made changes to epics on your board and backlog to more closely align epics across company-managed and team-managed projects.

Epics on your board and backlog will now display the epic’s Issue summary in their lozenge and on the epic panel. Additionally, the epic color on the board and backlog will now use the epic’s Issue color.

These updates will also apply to the Epic link field in the issue view. Learn more about these changes

Improved colors in epic and version panels

We’ve updated colors in the epic and version panels to better match Jira’s light and dark themes. You’ll notice a more accessible and visually appealing experience when hovering over and selecting cards.

Make simple bulk edits to issues in the backlog

You can now make bulk edits to priority, assignee, labels, and estimate all from the backlog.

To select a group of issues, hold "shift" while you select the issues. To select multiple issues, one at a time, hold "command" (for Apple devices) or "control" (for Windows devices) while you select each issue.

Right-click on any of the selected issues and choose the bulk action you'd like to perform. You can perform these actions on up to 50 issues at a time.

Highlight your team’s software releases in your Jira Work Management calendar

Now you can keep your whole team up to date when you link your Jira Software project’s releases to a Jira Work Management calendar.

This is especially useful for communicating to a cross-functional team that includes both business teams and software teams.

Your teammates will be able to see release statuses, release dates and issue progress for all the releases in your Jira Software project.

And when you make changes to a release in Jira Software, the Jira Work Management calendar will be updated automatically.

To get started, add a Jira Work Management calendar to the related work section of your release. You must be an admin of the Jira Work Management project to link releases to the calendar.

1. From your project’s sidebar, select Releases.
2. Select a version from the list.
3. In the Related work section, select Add related work or Add links, release notes, and more…
4. Select Add Jira Work Management calendar.
5. Enter the name of the Jira Work Management project you want to link your releases to.
6. Check the Show all releases… checkbox, then select Add.

The Jira Work Management calendar you selected will now appear in the related work section of this release.

And all the releases from this Jira Software project will appear in the linked Jira Work Management calendar.

Advanced Roadmaps - Use team-managed projects in your plan

Add team-managed projects to your new and existing Advanced Roadmaps plans!

This feature relates to the Add support for EPICs from Team Managed projects into Advanced Roadmaps feature request ticket.

Advanced Roadmaps - New filters and minor improvements in dependency report

We've made some small improvements to the dependency report! You can now filter by Project or Sprint as well as Group by Sprint.

There's also been a small design update to make it look more fancy!

Company-managed projects: New and improved context menu in the board and backlog

We’ve refreshed the contextual menu for issues in your board and backlog. Related actions are grouped together so they’re easier to find, and you can now open the menu by right-clicking on an issue.

View the contextual menu by going to your board or backlog, and right-clicking on an issue.

Increasing the visibility of the create issue mini window

We want to help people discover the new create issue mini window, which has recently been re-designed. We’ll open the mini window by default the next time you create an issue.

It’s easy to switch back to full screen with the icons on the top right of the mini window. We’ll remember the state you prefer for the next time you create an issue after that.

However, we encourage people to try using the mini window. It has significantly more flexibility than the full screen window as you can move around your instance and interact with other issues without losing progress on the issue you're creating.

Jira Software - Timeline Toolbar Legend

If you've ever asked "What does that symbol mean?" when viewing you project timeline, then we have a feature for you! Introducing the timeline legend, a revolutionary new feature that shows you what all the icons mean.

Select the i in the bottom right of your timeline (next to the weeks/months/quarters toggle) to see a handy guide to the symbols on your screen.

This same feature has also been released in Advanced Roadmaps.

Show and hide sections in the releases feature

We've heard some people like more space to look over related work or issues for their release. So we've made the release description, related work, and issue sections collapsible.

That means you can hide one section away so the others get more room (or hide them all at once, we won't judge).

To get started:
1. From your project's sidebar, go to Releases.
2. Select a release from the list.
3. Next to the section's name, select the chevron to show or hide that section.

The project 'Roadmap' is now called 'Timeline'

We've changed the name of the Roadmap view in Software projects to Timeline. This change will be reflected in your project sidebar and on the view itself but does not impact the functionality. The Timeline continues to be your home for planning work, tracking progress, and mapping dependencies.

Learn more about this update

Advanced Roadmaps - New quick select options in the Review changes modal

In the Review changes modal, you can now select changes based on the following:

• changes made by you
• changes made today and
• changes that apply only to issues you've selected on your timeline

Learn more about filtering changes in the Review changes modal.

Hide empty attributes in Assets

You can now simplify your view of Assets by hiding empty attributes in the object view menu.

Each object type can be configured to either show or hide empty attributes, and Assets will remember the settings for each user.

To get started with this change:

1. Select Assets in the top-nav.
2. Select an object schema.
3. Select an object type where you'd like to hide the empty attributes from view.
4. Select the more icon (•••) in the object view menu and select Hide empty attributes.

To show the empty attributes again, repeat the steps above and select Show empty attributes in the menu.

Preview forms from the request type configuration page

See form fields alongside Jira fields in one view, so you can easily check what your customer will see and the fields they'll fill out in the portal.

Simply expand the forms component to preview the entire form and easily edit and remove forms without using the more actions menu.

Learn more about forms added to request types

Improved editing for attributes with large numbers of values

It’s now easier to edit and view attributes with large numbers of values in Assets in Jira Service Management.

When more than twenty values are present in a single attribute, the list will collapse into a button listing the total number of values. Select the button, and it will open up into a details panel that allows for easy viewing and editing of the attribute.

Know what request types include a form

You'll now be informed if a request type includes a form when creating issues using Create in the global navigation. Know what fields are shown in the portal on request types including forms so your team can create issues using any or all of the same fields as your customers.

Learn more about creating issues using the global navigation bar

Respond to your customers quickly with canned responses

You can now create predefined responses and insert them in the issue view while replying to your customers. These responses are useful when you want to answer common questions repeatedly. Agents and project admins can create personal responses and save time from manually typing or copy-pasting similar replies over and again. In addition, admins can also create shared responses and all the agents in their project can reuse them.

Learn more about creating canned responses in Jira Service Management.

Quickstart onboarding added to business templates

We've added the Quickstart onboarding panel to all of our project templates with instructions for key tasks to help you get set up in your new Jira Service Management project.

Get step-by-step instructions for:

• customizing request types
• reviewing request channels
• reviewing customer notifications
• inviting team members

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Simplified object schema configuration and streamlined importing

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Get the detailed summary of your migration with steps to fix the problems

The post migration report provides details about your migration, including descriptions of any problems with Jira entities and steps you can take to fix them. You can use the information to take corrective actions or share it with the support team for quicker resolutions. 

We’ll give you a .zip file to download that lists two CSV files:

• Requires Attention - A detailed report of what’s been migrated, partially moved, or unsupported, along with the next steps. 
• Summary - A summary of the entities included in the migration, how many were successfully migrated, and how many were not. These reports can help you quickly verify the status of your migration and make informed decisions.

The report is generated after every migration and you can download it from the migration summary page.

Updated project creation experience

We've simplified the process of creating new projects to make it easier to get started. When you select a project template, you will now go straight to the screen where you can add your project's details instead of viewing the details for the template. You can still view the details of the template by selecting See details.

We've also redesigned the form and put some of the more advanced settings in an accordion.

For company-managed projects, these settings include:

• Project key (auto-generated using your project name)
• "Use settings from an existing project"

For team-managed projects, these settings include:

• Access settings (set to private by default)
• Default language (set to the site language by default)
• Project key (auto-generated using your project name)

Introducing a smart way to find similar incidents

On an incident, we’ll now show some incidents from the past that are similar to the one you’re viewing, so you can use past information to investigate and resolve the incident faster.

These results are AI-powered, so some results may not be relevant or helpful to you. To help improve results, you can give feedback by reacting 👍 or 👎 to a result.

Introducing customer notification logs

Using customer notification logs in Jira Service Management, project admins can easily find out which notifications weren’t received by their customers and take necessary actions to ensure that their customers get notifications on time.

To access customer notification logs, go to your service project, and select Customer notification logs. Here you’ll find details like the name of the notification, when it was sent, and why it wasn’t delivered.

Currently, we’re introducing logs for customer invite notifications only. For more details, see this community post.

Learn more about customer notification logs

Create a blank project

You can now create a blank project instead of using a project template. There's one for IT teams and another one for business teams. Both of these projects only have an 'Emailed request' request type and one workflow, to give you a basic starting point to create a bespoke project that supports your team's ways of working.

To create a blank project:

1. Select Projects in the global navigation, then select Create project.
2. Choose the blank project option that suits your team.
3. Select Create blank project.
4. Add your details.
5. Select Create project.

Object schema templates for Assets

Get started quicker than ever in Assets with 3 new object schema templates - IT Assets, People, and Facilities. These templates contain a variety of use-case-relevant object types and attributes - giving you a head start to focus on building out a useful and effective database. Learn more about how to build an IT asset management database.

For more information, check out our Community post on this feature launch.

To get started using this change - select Create schema, choose your template, then start building or bringing in your objects.

Added new variables for canned responses

We’ve added two new variables - Request URL and Portal URL that you can use while creating canned responses. The details of these two variables are as follows:

Request URL - The URL of the request in the portal.

Portal URL - The portal URL, which can be seen on the Portal settings page.

Learn more about using variables in canned responses

Restore invalid issue types

If there’s a request type with an invalid issue type in your project, you can now restore the issue type from the Request types page in your Project settings.

When you select the invalid issue type, we'll let you know which issue type was previously connected to that request type. Select 'Restore' to add that issue type back to the request type.

Changes to epic fields in company-managed projects

We've made changes to epics on your board and backlog to more closely align epics across company-managed and team-managed projects.

Epics on your board and backlog will now display the epic’s Issue summary in their lozenge and on the epic panel. Additionally, the epic color on the board and backlog will now use the epic’s Issue color.

These updates will also apply to the Epic link field in the issue view. Learn more about these changes

You can now view Confluence Links in the Board view

You can now view the Confluence Pages associated with an issue on the cards in Board view. You can also link and unlink pages from the new card field or the actions menu.

Increasing the visibility of the create issue mini window

We want to help people discover the new create issue mini window, which has recently been re-designed. We’ll open the mini window by default the next time you create an issue.

It’s easy to switch back to full screen with the icons on the top right of the mini window. We’ll remember the state you prefer for the next time you create an issue after that.

However, we encourage people to try using the mini window. It has significantly more flexibility than the full screen window as you can move around your instance and interact with other issues without losing progress on the issue you're creating.

Preview smart links by hovering over them

You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Notification to invite people from Google, Slack, and Microsoft

When you first try to invite people, you will get a spotlight that indicates you can connect your Slack, Microsoft, and Google accounts to Confluence. Connecting these accounts lets you more easily search for your team by their names and invite them.

Learn more about how to add people to Confluence from Google, Slack, or Microsoft

Upgraded email notifications

Page and blog email notifications have been updated to be more reliable and visually improved.

Notifications about comments, reactions, and content edits are batched into 10-minute intervals for easier understanding of what’s changed.

More color choices when creating charts

Charts in Confluence now have more color choices. The new palette includes 36 colors. The new colors will also support dark and light color themes. The new palette replaces the old 20-color palette.

Changing color names to match their intent rather than their description

We are adding semantic names to the tooltips in the text color picker, background color picker, and extension config panel color picker.

Semantic names describe the use of the color instead of the hue.

This addition will support dark and light theming.

Learn more about semantic color names

Auto-convert editor option for space admins

Space admins can now choose to turn on automatic conversion from the legacy editor within a space. This new space setting makes it easier than ever to upgrade the editor on eligible pages.

Space admins:

1. Navigate to Space Settings → Manage Space → Convert Pages
2. Toggle on Convert pages automatically.

Connections Panel for supported macros and tables

We are adding a Manage Connections button to the Table toolbar for tables and macros that support referentiality. This lets users connect a table as a data source to a macro such as a pivot table or a data visualization. In addition to our native macros, this feature will also support the development of Connect macros that will introduce more functionality.

For more, please see our Community post.

To try out the basic functions:

1. Create a table and add data.
2. Click the table to show the floating toolbar.
3. Click the Manage connected data button.
4. Set your data source and macro options in the right-side panel.
5. Edit the data and watch your macro update in real time.

Improved PDF export

We've improved the way Confluence Cloud exports to PDF so that the exported PDF more accurately matches what the Confluence page actually looks like. For example, tables, mentions, dates, and other elements will all render the same way they do on the Confluence page.

Be more expressive with panels

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Automatically get a personal space

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

• Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
• Select your profile icon at the top right of the global navigation bar and select Personal Space.
• Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Sort resolved comments by recency

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Indent and outdent content easier from the toolbar

The editing toolbar now includes indentation buttons, making indenting and outdenting content easier for those unfamiliar with the existing tab and shift + tab keyboard shortcuts.

You can use the buttons to indent the following content:

• Top-level paragraphs and headings
• Bullet lists
• Numbered lists
• Task lists

Learn more about indenting content in Confluence Cloud

Copy content with ease via the floating toolbar

We’ve updated the floating toolbar experience within the editor. The floating toolbar now includes a copy button, which makes copying page elements easier than ever!

You can use the button to copy the following content:

• Tables
• Panels
• Expands
• Media (images & video)
• Links
• Layouts
• Code snippets
• Extensions and Macros (like the Table of Contents)

Customize starting numbers for numbered lists

We are rolling out a feature that enables you to have more control over numbered lists in the editor. You can now initiate numbered lists from any custom starting number. This functionality makes it easier to intersperse numbered lists with different types of content while maintaining a coherent numbering sequence.

Here's how to employ this feature.

Starting a Numbered List from a Custom Number:

• In the editor, type a number followed by a period and a space (for example, "7. ”) to begin the list from that number. The list will increment from this number onwards.

Breaking up a Numbered List:

• Position your cursor at the end of a line item in an existing numbered list and press 'Enter' twice.
• The list will keep its logical numbering, but note that adding items to the first part of the split list will not automatically update numbers in the second part. The starting number of the second part must be manually adjusted if needed.

Updating the Starting Number of an Existing Numbered List:

• Move your cursor to the start of the line item and press Backspace.
• Type the new number followed by a period and a space (for example, "8. "). This will convert the item to a numbered list starting from the new number.

This feature allows for more flexibility and better content organization in your documents.

Transfer of page ownership between users

When a page is created, the person who creates is now known as the owner of that page. We've made it possible for page owners to transfer ownership of their page to another person at any time. Space and site admins can also transfer page ownership from one user to another.

This way, if a current page owner leaves a project, team, or company, ownership of the page can then be granted to whomever is most appropriate, and maintenance and validity of the page remains fresh.

A page owner is the ‘point person’ for a given page and their name appears in the byline, under the page title.

Learn more about page ownership and how it can be transferred

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Introducing the newly upgraded Daily Digest

The Daily Digest email, an overview of updates on the pages and blogs that matter to you, has a fresh new look.

The Daily Digest now offers a richer, more detailed snapshot of updates about new page or blog creation, and comments, reactions, and edits to pages and blogs that you watch and/or collaborate on. You can now opt to review a page’s version history directly from the email.

Updates about new comments and reactions across your workflow will appear in the digest in tandem with individual notification emails that are sent out separately.

In May 2023, we plan to stop sending individual emails about newly created pages to users who subscribe to the daily digest. Our goal is to help cut down on inbox overwhelm. However, if you’d prefer to keep receiving individual alerts about newly created pages, along with the digest, you’ll be able to mark that preference in your email settings.

Pick the product theme that works best for you

You can personalize the way Confluence looks to best suit your needs. The options include Light, Dark, System, or Original (the current default Confluence theme).

To check if you have access to themes:

1. Select your avatar at the top right of the global navigation bar.
2. Select Theme.
3. Choose your preferred theme.

Transition Jira Issue Status with Smart Links

No more having to switch between Atlassian products and open Jira whenever you want to transition an issue - now, you can transition Jira issues directly from smart links in Confluence.

To transition a Jira issue in Confluence:

1. Open a Confluence page and insert a link to your Jira issue, by either pasting it onto the page or searching for it in our CMD+K menu. This link will automatically become a smart link.

2. Click on the smart link and select Card view from the toolbar. You'll now be able to see the status of your Jira issue in the card.

3. Click on the status modal and select the new status you want to update your issue to. This update will be visible on the Confluence page and the Jira issue.

Learn more about transitioning Jira issues with Smart Links in Confluence

Effortlessly share pages in Slack directly from Confluence

We've made it faster and easier to share Confluence content in Slack. You can do it directly from Confluence's Share window, saving you clicks and context switching.

To try it out:

1. Open the Share window in the top right of any page.
2. Select the Share in Slack tab.
3. Choose a Slack workspace.
4. Choose a channel in that workspace or a user to direct message.
5. (Optional) Write a message to go with the page.
6. Select Share.

To learn more, see Share a page or blog post.

Manage and configure your beta features

We are adding a new page in Confluence settings for product admins to manage and configure beta features. You will be able to opt into the whiteboards beta in Confluence from this page soon.

To navigate to this page, select the settings cog in the top right corner of Confluence navigation and go to Beta features in the sidebar.

Create a Jira issue from Confluence automation

Make even more powerful, cross-workflow rules. A new action in the rule builder allows triggering events in Confluence to create an issue in Jira Software.

This new action has the exact same behaviour as Create Issue in Automation for Jira, except that it requires connection, and currently has a subset of fields: project, issue type, summary, description, assignee, and due date.

Read more about it in our Community post

Bitbucket Pipelines variable description

Now you can add a variable description for your Bitbucket Pipeline by configuring the 'description' field for the variable in the bitbucket-pipelines.yml file. The variable description you have provided is displayed under the variable in the Run Pipeline dialog. Now your teammates don't need to go back and forth to the Readme in order to get this information.