• Atlassian Administration
• Jira platform
• Jira Software
• Jira Service Management
• Jira Work Management
• Jira Product Discovery
• Confluence
• Bitbucket

Jira Product Discovery: Introducing data residency for improved data hosting

We're introducing data residency for Jira Product Discovery to make it easier to host your in-scope data in locations you prefer. You can request to move your in-scope product data to a new location and pin it there.

To request a data residency move for Jira Product Discovery:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data residency.
3. In the data residency table, select Move product.

If data for a Jira instance has already been pinned to a location, then Jira Product Discovery in-scope data will be automatically pinned by default. No additional steps are required.

Learn more about data residency

Take control of your domain’s user accounts

We’re giving you more flexibility to manage user accounts for your domains. You’ll be able to control how and what specific user accounts you’d like to manage.

When you verify your domain, you can:

• Choose how to claim new users for a domain — automatically or manually

• Choose to claim all users or some new users for a domain

Learn how you currently verify a domain

Protect your product data with external user security

We’re giving you the ability to control external user access to your organization’s products.

These are your available external user security settings:

• Two-step verification
• API token access

To try out external user security:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > External users.

Prevent your users from signing up for products

With an Enterprise plan, you can now prevent your managed accounts from signing up for products on their own. When they try to sign up for a product, we send them to a page where they enter details about how they plan to use the product. You can review all your users' requests, from the Product requests page. Learn more about product requests

To prevent users from signing up for products:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Product requests.
3. Select Update request settings.
4. Find the products that you want to prevent users from signing up for. For each product, select the dropdown under Request setting and select Require admin review.

Make it easy and secure for customers to log in to your help center with single sign-on

When you connect an identity provider to your Jira Service Management site, you can authenticate your customers with SAML single sign-on (SSO).

Before you begin
You must subscribe to Atlassian Access from your organization before you set up SAML single sign-on. Learn more about how to start with Atlassian Access

To set up SAML SSO for portal-only customers:

1. Go to Settings > Products.
2. Under Jira Service Management, select Authentication.
3. Select Add identity provider.
4. Follow the prompts to complete the setup.

Learn more about SAML single sign-on for portal-only customers

Data residency in Singapore

We’re launching data residency in Singapore to allow you to control where your data is stored. It ensures compliance with data protection regulations and enhances data security.
Singapore marks the fifth region of our expansion, following Germany, the USA, Europe, and Australia.

We're adding Singapore to the list of supported locations in phases, we aim for it to be 100% rolled out to all of our customers by June 2023.

To schedule a data residency move for Singapore:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data residency.
3. In the data residency table, select Move product.
4. Go to Select location, you can select Singapore as the location.

Add a custom domain for your help center

Use your own domain for the Jira Service Management help center. For example, your customers could use 'customer.support.acme.com/<path name>' (or optionally be redirected from 'support.acme.com') instead of 'acme.atlassian.net/<path name>' to access the help center.

Enjoy stronger brand recognition for your help center, boost credibility and search engine optimization, and offer a customized experience to your help seekers. This greater discoverability will help your customers get to the right place and get the assistance they need.

This feature is currently in beta, and is rolling out gradually to organizations. There are a few limitations to be aware of, and your fully qualified domain name will need to follow a specific pattern. Learn about custom domains

To add a custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select the Custom Domains tab.

From here you can add a new custom domain and see all custom domains configured in your organization. Custom domains is available for Jira Service Management Standard, Premium, and Enterprise plans.

Connect Microsoft Azure AD to Atlassian with an option that works for you

When you connect your Microsoft Azure AD identity provider to an Atlassian organization, you now have two options.

Option 1: Manually set up user provisioning

Recommended when you need:

• flexibility in setting up your Microsoft Azure Active Directory identity provider with SCIM and SAML
• to sync groups and users with no flattening of nested group structure
• to sync when you add users to your Azure AD

Learn how to add an identity provider for this option

Option 2: Automatically set up user provisioning

Recommended when you need:

• easy set up by allowing access to groups and users in your Microsoft Azure Active Directory
• to flatten your nested group structure and keep group memberships
• to sync automatically (every 4 hours)

Learn more about Azure AD for nested groups

To connect your identity provider:
1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Identity providers.

Learn more about identity providers

Release notes are now easier to scan on Release tracks

Get a concise view of the release notes for products on Release tracks.

When you select Next release or Last release in the release tracks table, you’ll see a list of release notes that also link to Product updates. This makes it easier for you to access the most up-to-date release information, including images/gifs, so you can dive deeper into the changes that affect you.

Learn more about managing product releases with Release tracks
Learn more about keeping up with Atlassian changes to products

Add users from Google and Microsoft in Atlassian Administration

Now you can add anyone to your Atlassian products by connecting your Google and Microsoft accounts in Atlassian Administration. Connecting Google and Microsoft lets you easily search for and invite people by name instead of entering full email addresses.

To connect your Google or Microsoft account and add users to your products via Atlassian Administration:

1. Go to admin.atlassian.com
2. Select the Directory tab, and then select Invite users.
3. Place your cursor in the Find users to invite input field. Then, select Google or Microsoft to proceed with authenticating your Google or Microsoft account.
4. After authenticating and granting access to Atlassian Cloud, place your cursor in the Find users to invite input field again.
5. Now you can search for and invite people by name with a connected Google or Microsoft account. You can manage your connections anytime by selecting the cog icon.

Track your billable managed accounts for Atlassian Access

You now can now see a more precise description in your managed account CSV file for the term Billable. Billable means a managed account is billable for an Atlassian Access subscription.

You will see this change to your managed accounts CSV file:

-The column name Billable will change to Billable for Atlassian Access

To see the managed accounts that count towards your Atlassian Access subscription, you can export the CSV file for managed accounts.
To export managed accounts

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Directory > Managed accounts.
3. Select Export members.
4. You'll get a dialog that confirms we'll email you a CSV file once the file is ready to download. Select Export to continue.

It may take a few minutes if you have a large number of accounts. The unique download link in the email expires in 24 hours. Anybody else with the link can download the file.

1. When you receive the link you can download and open the CSV file

Billable for Atlassian Access appears as a column name in your managed accounts CSV file

Advanced Roadmaps dates now match Jira Software language setting

You spoke, we listened. All dates in Advanced Roadmaps now match the language selected in Jira Software, rather than displaying in English.

Searching for issues just got faster in Jira Cloud

We’ve modernized, optimized, and redesigned the way you search for issues. With features like smart syntax highlighting and enhanced autocomplete, the new JQL editor lets you build powerful queries for accurate search results. Configure and reorder columns to see what’s most important to you. Learn more about the new issue search in Jira Cloud

Add status while creating an issue

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

The new global issue create experience is enabled for all instances

We’ve modernized and optimized the experience to create issues to make it fast and scalable. Note that you won’t be able to switch back to the old experience.

Access more fields in team-managed service projects

While configuring request types in team-managed service projects, you can now add and reuse fields from your company-managed service projects.

On the Request types page in your Project settings, use search to find fields from your current project or any of your company-managed service projects. You can also use the Suggested fields section to browse recently created and recently used fields.

Issue search: More fields and improved design

We've improved the way you search for issues:

• Search for issues based on Creator and Affects versions without using JQL.

• Save space when expanding the Labels and Fix versions fields.

• Use groups to search for issues related to multiple users at the same time with fields like Assignee, Reporter, and Creator. If you select a group, the search will match issues to all users in a group.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Site Import: user migration options will no longer be available

We’re discontinuing user migration options for Server to Cloud migrations using Site Import: Merge with existing cloud users and Overwrite existing cloud users. You'll need to use the Jira Cloud Migration Assistant to migrate users.

Learn how to migrate users and groups with Jira Cloud Migration Assistant

New 'Team' custom field in Jira

Admins can now enable a new ‘Team’ custom field from project settings. This allows project users to assign Jira issues and tasks to Atlassian teams.

Read more about Atlassian teams in Jira

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Replace workflow using a template

We've introduced a new way to change the workflow of a request type. You can now replace the current workflow with a new workflow from the Request types screen. The workflow has the following statuses: TO DO, IN PROGRESS, PENDING, DONE. You can add more statuses to this workflow after adding it.

To replace a workflow of a request type with a new workflow:

1. Go to Project settings, then select Request types.
2. Next to the request type select More (•••).
3. Under Workflow, select Replace with new.

OAuth upgrade for Microsoft email servers

With Microsoft deprecating basic authentication, all Microsoft mail servers need to be reconfigured using OAuth. OAuth simplifies your sign in process and is more secure compared to basic authentication.

To configure your Microsoft mail server using OAuth:

1. In the Navigation bar, select Settings > System.
2. Select Incoming mail.
3. Select Add incoming mail server.
4. Give your mail server a name and description.
5. Select Sign in with Microsoft.
6. Select Add.

Learn more about how to configure your mail server.

Make quick edits to cards on the board

We’re rolling out a new feature that allows edits to be made directly to cards on the board without needing to open them up into a full screen view.

The 4 fields that are currently rolling out with this functionality are: summary, parent (epic), estimate, and assignee. Just click on the field you’d like to edit and it will become editable, there’s no preparation needed.

"Create dashboard gadget" pop-up now supports dark theme

When you create a dashboard gadget from the issue navigator, you'll see that the "Create dashboard gadget" pop-up now fully supports dark theme. To check it out, select Export issues > Create dashboard gadget from the issue navigator.

Discover the new form template library

We’ve made it easier to browse, search, and preview all form templates.

Find a variety of templates suited to all team types from IT to HR, plus leverage pre-built conditional sections and rich formatting to help get you started sooner.

See each team’s most popular templates, or select Show all to see what else is available. From employee checklists to budget approvals, you’ll be sure to find a template that helps you better assist your customers.

Select Project settings > Forms and select Create form to either select a form template to customize, or Blank to create your own.

Learn more about creating a form using a template

Developers can now quickly determine what to work on next with automated suggestions

When you're in the middle of a sprint and you finish a task, it can be hard to know exactly what to do next. Automated suggestions from connected tools are specifically chosen for you based on work on your board. This will help you decide which tasks to do next and keep momentum. This is an alpha release available in team-managed projects.

1. Go to your Jira board and select your avatar.
2. What to work on panel will slide open with your customized suggestions. Hover over any of the suggestions to see tooltips with more information.
3. Select the call to action if you want to work on the suggestion.

View all of your organizations in Jira Service Management

Jira Service Management admins can now view all of the organizations in Jira (regardless of which projects they're added to) from product settings.

Go to Settings > Products > Jira Service Management > Organizations. Here you’ll see a list of the existing organizations in Jira Service Management.

Organizations created from this page will begin without any projects associated with them. If you'd like to add a new organization:

1. Select Create organization to create a new organization.
2. Type your new organization's name and select Create.

Control which customers can send requests to your project

While creating a new service project, use the Channel access setting to decide who can send requests to your team by email, widget, and the portal.

Restricting channel access ensures that only people who've been invited to your service project can send requests, while setting channel access to 'Open' allows anyone to send requests to your team, as allowed by the site's customer access settings.

After creating your project, you can update your Channel access settings at any time from the Customer permissions page in your Project settings. Learn more about customer permissions and channel access.

Quick search: Filter by label

We've added a label filter to quick search, allowing you to further refine your search results and quickly find the work you need. Learn more about using quick search

To filter your results:

1. Select Search in the navigation bar (or press / on your keyboard).
2. Type your search query.
3. Use the Filter by label filter to find and select the label you want to see results for.

Automation moving out of the issue view

Recent rule executions for each Jira issue are moving to a new Automation panel (similar to the Details and More fields panels).

Previously, this information was found by clicking on an option called "Automation" on the Jira issue view.

View key information when you hover over links

You can now view the summary, description, and other key information when you hover over links in Jira issues and search results.

This reduces the need to open links in a new tab or window and switch contexts while you work.

1. Open a Jira issue or do a quick search.
2. Hover any link to view key information.

Improving results carried over from "Quick search" to "Advanced issue search"

We're improving your search results when you go to Advanced issue search from a quick search. We're automatically adding a "wildcard search" to the advanced issue search query. That means, when you go to Advanced issue search, you'll get relevant results from your quick search, even if the word is incomplete.

Custom navigation colors are now compatible with dark theme

If you've set a bright custom color for your navigation bar, we'll automatically modify it for anyone in your site using dark theme.

Removal of jira.permission.browse in workflow properties

We're removing the jira.permission.browse workflow property. This means that all permissions applied by it won't work anymore. To continue protecting your sensitive information, restrict issues to a project role after a transition.

Move sprints to the top of your backlog with a single click

We’ve heard your feedback and agree that re-organizing sprints in the backlog could be a lot easier. That’s why we’ve added the ability to move a sprint straight to the top or bottom of your backlog. This will save you some time (and a lot of clicks!) when planning work for your team.

To try it out, go to your backlog, find the sprint you’d like to move, select more actions (…) then Move sprint to top. To move a sprint to the bottom instead, select Move sprint to bottom.

Move data between sites with cloud-to-cloud migration

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Remote Links Permission Type added to OAuth Credentials Page

We're enabling remote link permission types to the OAuth credentials page.

1. Go to the OAuth admin credentials page.
2. You can select remote links from the options when creating or editing new credentials

Advanced Roadmaps - Sample Plan

Advanced Roadmaps can do so many different things that it's hard to describe it succinctly. It's easier to show you.

With this update, you can create a sample plan using simulated data. Then you can manipulate that data to learn how Advanced Roadmaps lays out your project and helps you plan.

To create your sample plan, select Create sample plan from the Plans dropdown menu.

Advanced Roadmaps - New navigation

Advanced Roadmaps has a new look that makes it look and feel more like the rest of Jira Software.

To state it simply, the nav now lives on the left-hand side. This new layout opens Advanced Roadmaps up to a whole new world of designs and new features (whoops, not sure if I was supposed to say that 🤭).

Even though this is rollout to all users, we'd still love to hear your thoughts about how it effects your work, or your ideas for improvements. Use the Give feedback button which is still located in the upper right of your screen.

If you opted in the Early Access Program from last month, you won't notice a change. However, this layout is now the new default view for Advanced Roadmaps and can no longer be disabled.

Read more about these changes in our community post.

Introducing approvers for releases

Make sure the right people have signed off on your release by adding them as an approver.

Approvers can approve or decline a release, and add a reason to a decline so you know what needs to change.

Approvers now join drivers (the person responsible for coordinating the release from start to finish) and contributors (people who need to complete related work) to make your release process smoother. These roles help you build good communication habits and define clear responsibilities with your team.

To get started with approvers:

1. From your project’s sidebar, select Releases.
2. Select a release from the list.
3. In the Approvers section, select Add approver .

Improved colors in epic and version panels

We’ve updated colors in the epic and version panels to better match Jira’s light and dark themes. You’ll notice a more accessible and visually appealing experience when hovering over and selecting cards.

Make simple bulk edits to issues in the backlog

You can now make bulk edits to priority, assignee, labels, and estimate all from the backlog.

To select a group of issues, hold "shift" while you select the issues. To select multiple issues, one at a time, hold "command" (for Apple devices) or "control" (for Windows devices) while you select each issue.

Right-click on any of the selected issues and choose the bulk action you'd like to perform. You can perform these actions on up to 50 issues at a time.

Highlight your team’s software releases in your Jira Work Management calendar

Now you can keep your whole team up to date when you link your Jira Software project’s releases to a Jira Work Management calendar.

This is especially useful for communicating to a cross-functional team that includes both business teams and software teams.

Your teammates will be able to see release statuses, release dates and issue progress for all the releases in your Jira Software project.

And when you make changes to a release in Jira Software, the Jira Work Management calendar will be updated automatically.

To get started, add a Jira Work Management calendar to the related work section of your release. You must be an admin of the Jira Work Management project to link releases to the calendar.

1. From your project’s sidebar, select Releases.
2. Select a version from the list.
3. In the Related work section, select Add related work or Add links, release notes, and more…
4. Select Add Jira Work Management calendar.
5. Enter the name of the Jira Work Management project you want to link your releases to.
6. Check the Show all releases… checkbox, then select Add.

The Jira Work Management calendar you selected will now appear in the related work section of this release.

And all the releases from this Jira Software project will appear in the linked Jira Work Management calendar.

Exciting updates to the sprint commitment insight

We've extended the sprint commitment insight to share more valuable information with you. Look out for an added info panel with sprint metrics like work committed.

The chart also had a new update and will be interactive. You can access the metrics from your previous or current sprints by selecting the bars on the chart.

To try this out:

1. Select Insights.
2. Scroll to the Sprint commitment chart.
3. Select any bar on the chart to view the metrics for that sprint.
4. Notice the blue panel with additional information and metrics.

The new Top-level planning template

We've released a new project template to help Premium customers get started planning work across their organization. The Top-level planning template uses existing Jira Software data create a high-level overview of their organization’s work by:

• creating a pre-configured project with an issue hierarchy level above Epic called Initiative

• creating a pre-configured plan with the above project as the issue source and

• demonstrating how to connect existing epics to your newly-created initiatives

We talk more about this template in our community post – which you can read here!

Connect Google Drive in Project Pages

Project pages previously only connected to Confluence. Users can now connect and view Google Drive files from within Jira

Any updates made to Google Drive files within Jira are automatically synced, ensuring that all team members are working with the most up-to-date information.

The integration provides an option to search for and link existing Google Drive files to Jira issues, making it simple to associate relevant files with specific tasks.

To get started with connecting Google Drive to Jira Software:

If you’ve never used project pages before:

1. Select Connect Google Drive
2. Select sign in with Google
3. Log into your Google and grant access to your shared drives in your account. Close this tab and return back to Jira.
4. Select the shared drive you want to connect from the dropdown. Your shared drive will be visible to anyone in your Jira project
5. Select connect shared drive

If you have Confluence connected to project pages:

1. Select the Add Google Drive tab
2. Select Connect Google Drive
3. Select sign in with Google
4. Log into your Google and grant access to your shared drives in your account. Close this tab and return back to Jira.
5. Select the shared drive you want to connect from the dropdown. Your shared drive will be visible to anyone in your Jira project.
6. Select connect shared drive.

That’s it! Once you’ve connected a shared Google Drive to Jira, it will be synced to your Jira project.

Advanced Roadmaps - New quick select options in the Review changes modal

In the Review changes modal, you can now select changes based on the following:

• changes made by you
• changes made today and
• changes that apply only to issues you've selected on your timeline

Learn more about filtering changes in the Review changes modal.

Your work suggestions panel in Jira has new updates

We've made a few subtle design changes to improve the overall look of the panel where you can see what to work on. The most noticeable change to you will be that all the cards are now selectable.

Go to your Jira board and select your avatar. A panel will open with What to work on suggestions. Select any card you would like to see more information about.

New failed build tasks available in your work suggestions panel

If you have any failed builds related to issues currently assigned to you they will now be added to your list of suggestions so you can easily take action.

1. Go to your Jira board.

2. Select your avatar.

3. Your work suggestion will open. Look for a failed build suggestion and select the card to view more information about the build.

Use templates to create virtual agent intents in Jira Service Management

When creating a new intent, instead of entering your intent settings and training phrases from scratch, you can now use templates!

We created some templates based on common use cases, while other templates are automatically generated using data from your recent Jira Service Management issues. All templates are editable, so you can tweak them to suit your needs.

To use intent templates, just create a new intent.

New automation action: Run AWS SSM document

When this action is executed, the selected AWS Systems Manager document will be run. You can add values to the pre-configured parameters of the document.

Learn more about running AWS SSM documents.

Updates to how you create projects in Jira

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Simplified object schema configuration and streamlined importing

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Updated project creation experience

We've simplified the process of creating new projects to make it easier to get started. When you select a project template, you will now go straight to the screen where you can add your project's details instead of viewing the details for the template. You can still view the details of the template by selecting See details.

We've also redesigned the form and put some of the more advanced settings in an accordion.

For company-managed projects, these settings include:

• Project key (auto-generated using your project name)
• "Use settings from an existing project"

For team-managed projects, these settings include:

• Access settings (set to private by default)
• Default language (set to the site language by default)
• Project key (auto-generated using your project name)

Make it easy and secure for customers to log in to your help center with single sign-on

When you connect an identity provider to your Jira Service Management site, you can authenticate your customers with SAML single sign-on (SSO).

Before you begin
You must subscribe to Atlassian Access from your organization before you set up SAML single sign-on. Learn more about how to start with Atlassian Access

To set up SAML SSO for portal-only customers:

1. Go to Settings > Products.
2. Under Jira Service Management, select Authentication.
3. Select Add identity provider.
4. Follow the prompts to complete the setup.

Learn more about SAML single sign-on for portal-only customers

Add a custom domain for your help center

Use your own domain for the Jira Service Management help center. For example, your customers could use 'customer.support.acme.com/<path name>' (or optionally be redirected from 'support.acme.com') instead of 'acme.atlassian.net/<path name>' to access the help center.

Enjoy stronger brand recognition for your help center, boost credibility and search engine optimization, and offer a customized experience to your help seekers. This greater discoverability will help your customers get to the right place and get the assistance they need.

This feature is currently in beta, and is rolling out gradually to organizations. There are a few limitations to be aware of, and your fully qualified domain name will need to follow a specific pattern. Learn about custom domains

To add a custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select the Custom Domains tab.

From here you can add a new custom domain and see all custom domains configured in your organization. Custom domains is available for Jira Service Management Standard, Premium, and Enterprise plans.

Introducing a smart way to find similar incidents

On an incident, we’ll now show some incidents from the past that are similar to the one you’re viewing, so you can use past information to investigate and resolve the incident faster.

These results are AI-powered, so some results may not be relevant or helpful to you. To help improve results, you can give feedback by reacting 👍 or 👎 to a result.

Introducing customer notification logs

Using customer notification logs in Jira Service Management, project admins can easily find out which notifications weren’t received by their customers and take necessary actions to ensure that their customers get notifications on time.

To access customer notification logs, go to your service project, and select Customer notification logs. Here you’ll find details like the name of the notification, when it was sent, and why it wasn’t delivered.

Currently, we’re introducing logs for customer invite notifications only. For more details, see this community post.

Learn more about customer notification logs

Incident management tools have moved to a new place

Your incident management tools (Slack, Microsoft Teams, and Zoom) on Jira Service Management site have moved to a new place in Settings. They're now in Jira Service Management > Settings > Products > Operations > Chat and video tools.

Incident management tools for your projects are still in Project settings > Incident management > Communication preferences.

Learn more about chat and video tools

Object schema templates for Assets

Get started quicker than ever in Assets with 3 new object schema templates - IT Assets, People, and Facilities. These templates contain a variety of use-case-relevant object types and attributes - giving you a head start to focus on building out a useful and effective database. Learn more about how to build an IT asset management database.

For more information, check out our Community post on this feature launch.

To get started using this change - select Create schema, choose your template, then start building or bringing in your objects.

Validation added to the Filter issue scope field in the Assets objects field configuration screen

We’ve made some improvements to the Assets objects field configuration screen to make it easier to link objects in Assets into custom fields that appear in Jira Service Management.

We’ve added validation to the Filter issue scope field, meaning that if you are entering a placeholder in that field, you’ll now be able to instantly see if your AQL is valid.

Learn more about configuring the Assets object field.

Easily resolve failed customer invites due to email suppression list

We've made it simpler for project admins to resolve failed customer invites caused by email addresses being added to a suppression list.

In the current Jira Service Management experience, when customers are invited to join a service project, some invite notifications fail as the email addresses are on a suppression list. There was no option for admins to resolve such errors and they would need assistance from Atlassian support to remove affected customer emails from the suppression list.

With this new improvement, admins can now resend invites that failed due to email suppression easily without reaching out to Atlassian support. When you see that a customer invite failed because the email address is on a suppression list on the Customer notification logs page, you can resolve the error by simply resending the invite.

From your service project, go to the Customers page, and select Resend invite next to the customer’s email address. This removes their email from the suppression list and resends the invite.

We recommend keeping an eye on the Customer notification logs page to spot any failed invite notifications and address them as soon as possible.

Learn more about customer notification logs

Save your filters

If you use filters frequently in your business project, saving filters will allow you to reuse and access them with just one click. Saving your filters across your board, list, timeline, and calendar will let you see the most important information first. You can also view saved filters created by your teammates.

Learn more about how to create, edit, save, and delete filters

You can now view Confluence Links in the Board view

You can now view the Confluence Pages associated with an issue on the cards in Board view. You can also link and unlink pages from the new card field or the actions menu.

Connect Google Drive in Project Pages

Project pages previously only connected to Confluence. Users can now connect and view Google Drive files from within Jira

Any updates made to Google Drive files within Jira are automatically synced, ensuring that all team members are working with the most up-to-date information.

The integration provides an option to search for and link existing Google Drive files to Jira issues, making it simple to associate relevant files with specific tasks.

To get started with connecting Google Drive to Jira Software:

If you’ve never used project pages before:

1. Select Connect Google Drive
2. Select sign in with Google
3. Log into your Google and grant access to your shared drives in your account. Close this tab and return back to Jira.
4. Select the shared drive you want to connect from the dropdown. Your shared drive will be visible to anyone in your Jira project
5. Select connect shared drive

If you have Confluence connected to project pages:

1. Select the Add Google Drive tab
2. Select Connect Google Drive
3. Select sign in with Google
4. Log into your Google and grant access to your shared drives in your account. Close this tab and return back to Jira.
5. Select the shared drive you want to connect from the dropdown. Your shared drive will be visible to anyone in your Jira project.
6. Select connect shared drive.

That’s it! Once you’ve connected a shared Google Drive to Jira, it will be synced to your Jira project.

Import data from Trello to Jira Work Management faster

You can directly import Trello data into Jira Work Management using the Trello importer. This importer directly pulls information from your Trello account, saving you time and effort while keeping your data accurate. Learn more about how to use the Trello importer

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Improved PDF export

We've improved the way Confluence Cloud exports to PDF so that the exported PDF more accurately matches what the Confluence page actually looks like. For example, tables, mentions, dates, and other elements will all render the same way they do on the Confluence page.

Be more expressive with panels

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Automatically get a personal space

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

• Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
• Select your profile icon at the top right of the global navigation bar and select Personal Space.
• Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Sort resolved comments by recency

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Indent and outdent content easier from the toolbar

The editing toolbar now includes indentation buttons, making indenting and outdenting content easier for those unfamiliar with the existing tab and shift + tab keyboard shortcuts.

You can use the buttons to indent the following content:

• Top-level paragraphs and headings
• Bullet lists
• Numbered lists
• Task lists

Learn more about indenting content in Confluence Cloud

Copy content with ease via the floating toolbar

We’ve updated the floating toolbar experience within the editor. The floating toolbar now includes a copy button, which makes copying page elements easier than ever!

You can use the button to copy the following content:

• Tables
• Panels
• Expands
• Media (images & video)
• Links
• Layouts
• Code snippets
• Extensions and Macros (like the Table of Contents)

Auto-convert editor option for space admins

Space admins can now choose to turn on automatic conversion from the legacy editor within a space. This new space setting makes it easier than ever to upgrade the editor on eligible pages.

Space admins:

1. Navigate to Space Settings → Manage Space → Convert Pages
2. Toggle on Convert pages automatically.

Auto-convert editor option for eligible pages in a site

Site admins can now enable auto-conversion from legacy to the new editor for all pages containing eligible content within a site. This makes it easier than ever to upgrade to the new editor on eligible pages.

Space admins:

1. Navigate to Site Settings → Further Configuration → Convert pages automatically
2. Check Enable

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Pick the product theme that works best for you

You can personalize the way Confluence looks to best suit your needs. The options include Light, Dark, System, or Original (the current default Confluence theme).

To check if you have access to themes:

1. Select your avatar at the top right of the global navigation bar.
2. Select Theme.
3. Choose your preferred theme.

Improved templates experience

When using the template browser, you can now select (or de-select) multiple categories as filters. We have also introduced two new categories: Featured and My Templates.

Open a blank page by selecting the Create button in the top navigation. The template browser will open on the right.

The template browser will disappear as soon as you start typing. If you
need to change templates, you can open the browser again: select Templates & import doc from the more actions menu (...) in the upper right.

Dark Mode Onboarding

We're adding a spotlight to show users the new theme switcher.

Bitbucket Pipelines variable description

Now you can add a variable description for your Bitbucket Pipeline by configuring the 'description' field for the variable in the bitbucket-pipelines.yml file. The variable description you have provided is displayed under the variable in the Run Pipeline dialog. Now your teammates don't need to go back and forth to the Readme in order to get this information.

Use the new comment navigation dropdown to help you save time reviewing PRs

We are incrementally rolling this out to all Bitbucket Cloud customers, beginning with 25% of current customers. In order to help you get to the comment(s) you're looking for and decrease the time spent reviewing pull requests, we've added the ability to navigate comments associated with the diff on a pull request. To display the list of comments on a diff, select the Comments dropdown above the diff header. To go to a particular comment, select the comment from the list in the dropdown.

Notice that any unresolved comments are listed first with comments that have been resolved aggregated in their own list below. Note: Outdated comments will be labeled as such in the list of comments.