• Atlassian Administration
• Jira platform
• Jira
• Jira Service Management
• Jira Product Discovery
• Confluence
• Bitbucket
• Compass

Use regular expressions in content scanning detections

You can now use a regular expression (regex) when creating a custom content scanning detection. This gives you more fine-grained control over the terms to be matched, including patterns and numbers. About custom content scanning

Guard Detect will send an alert when someone updates a Confluence page that contains text that matches your regular expression.

Requires Atlassian Guard Premium.

To create a custom content detection:

1. In Guard Detect, go to Detections > Content scanning
2. Select Create new detection
3. Follow the prompts to create your custom detection.

We recommend you create a page to test your detection, and monitor it over the first few days. You can always go back and and adjust the regular expression if necessary.

Filter the user list with added roles

We’ve updated the users list in the Atlassian Administration Directory. You can now filter the user list by new roles that have been split into multiple dropdown menus instead of one.

The roles we’re introducing include:

• Compass basic
• Jira Service Management stakeholder and customer
• Jira Product Discovery contributor

To filter the user list by roles:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Directory > Users.
3. From the Role field, select the role you’d like to filter by.

This change only applies to user list filters for centralized user management. Learn more about the centralized user management

Make it easy and secure for customers to log in to your help center with single sign-on

When you connect an identity provider to your Jira Service Management site, you can authenticate your customers with SAML single sign-on (SSO).

Before you begin
You must subscribe to Atlassian Access from your organization before you set up SAML single sign-on. Learn more about how to start with Atlassian Access

To set up SAML SSO for portal-only customers:

1. Go to Settings > Products.
2. Under Jira Service Management, select Authentication.
3. Select Add identity provider.
4. Follow the prompts to complete the setup.

Learn more about SAML single sign-on for portal-only customers

Brand your Jira products with a custom domain

You can now use custom domains to brand your Jira products. Custom domains provide easy-to-remember URLs for your users to access your products.

You can create a custom domain if you have a Jira Premium or Jira Service Management Standard plan.

Previously, this feature was only available for Jira Service Management help center. Tell me more about custom domains

To create a custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select Add custom domain. This is only visible if you have an eligible product.
4. Review the Before you add a custom domain page, and select Next.
5. Select which product you want to access from your custom domain.
6. Follow the prompts to specify your domain. You’ll need to enter two subdomains and a domain.
7. Enter a Redirect URL. This is optional.
8. Review changes and select Create domain.

Connect Microsoft Azure AD to Atlassian with an option that works for you

When you connect your Microsoft Azure AD identity provider to an Atlassian organization, you now have two options.

Option 1: Manually set up user provisioning

Recommended when you need:

• flexibility in setting up your Microsoft Azure Active Directory identity provider with SCIM and SAML
• to sync groups and users with no flattening of nested group structure
• to sync when you add users to your Azure AD

Learn how to add an identity provider for this option

Option 2: Automatically set up user provisioning

Recommended when you need:

• easy set up by allowing access to groups and users in your Microsoft Azure Active Directory
• to flatten your nested group structure and keep group memberships
• to sync automatically (every 4 hours)

Learn more about Azure AD for nested groups

To connect your identity provider:
1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Identity providers.

Learn more about identity providers

Find Atlassian Administration settings faster

You can now avoid searching every page of the Atlassian administration looking for what you need. We’ve added a new search field. From this field, you can enter a top or left navigation page title and select the page you want from the results.

To use the Administration search field:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select the search field in the top right.
3. Enter the page title.
4. Select the page you want.

Retiring the possibility to manage the atlassian-addons-project-access role

Following up on our previous announcement, we’re planning to remove the possibility to manage the atlassian-addons-project-access role in two to six months. The exact date depends on the feedback we receive after this announcement.

By default, the role is assigned to all project permissions in permission schemes and all issue security levels in issue security schemes. As a result of this change, the possibility to manage that role’s permissions and issue security levels, both via the UI and the REST API, will be restricted.

If you have any concerns about the planned changes, please leave them under this public ticket.

Create custom domains for your Jira products

We removed keyword restrictions when you create custom domains. You will no longer have a fixed list to select keywords for subdomains. Instead, you have the ability to manually enter your own subdomains.

Jira family products have also been given added support. You can now select Jira products from the dropdown menu when you create a custom domain.

To create a custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select Add custom domain. This is only visible if you have an eligible product.
4. Review the Before you add a custom domain page, and select Next.
5. Select which product you want to access from your custom domain.
6. Follow the prompts to specify your domain. You’ll need to enter two subdomains and a domain.
7. Enter a Redirect URL. This is optional.
8. Review changes and select Create domain.

Data residency is now supported in six new regions

We're launching data residency in United Kingdom, Japan, India, Brazil, South Korea, and Switzerland to allow you to control where your data is stored.

There are a few limitations with these new locations. Find out more about any limitations

We're adding these locations to the list of supported locations in phases, so expect to see updates in the coming weeks.

To schedule a data residency move for the United Kingdom, Japan, India, Brazil, Switzerland, and South Korea:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data residency.
3. In the data residency table, select Move product.
4. Go to Select location, and select the desired country as the location.

Discover more about data residency

Data residency for Marketplace apps

When evaluating data residency for your apps, you might see some apps listed as "No action available."

This means that some app partners declare that their apps don't need to be pinned or migrated because their apps exclusively store data within the Atlassian product. Another reason is that the apps may not store any data in the scope of the Marketplace partner's data residency policies.

To request a data residency move for your apps, you will have first to move your product. Learn more about how to move your product from one location to another

Once your product has been pinned to your selected location, you can move your eligible apps to the same location. Learn more about data residency for Marketplace apps

Stay on top of your organization’s security

We improved the security guide so you can see your security setup in one place.

Understand your organization’s mix of users and their login methods at a glance. Then, review your security recommendations to keep your users and data protected.

To go to the security guide:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security.

Copy Confluence data: Move users related to spaces you want to copy

When you move data from one instance of your Confluence cloud to another, you can move spaces, and only users who contribute to the spaces.
This means that when you add or reorganize teams, you can move spaces and only the related users you want, instead of all users. This will help you copy data:

• in small chunks
• in multiple phases
• quicker and reduce your overall downtime.

To access this feature:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Settings > Copy product data.
3. Select Create copy plan.
4. On the How it works page, select Next.
5. Select your source and destination.
6. Select the spaces you want to copy.
7. On the Copy users and groups page, select Copy users and groups related to the selected spaces from the Users and groups section.

Brand Confluence with a custom domain

You can now use custom domains to brand Confluence. Custom domains provide easy-to-remember URLs for your users to access your products.

You can create a custom domain if you have a Confluence Premium plan.

Previously, this feature was only available for Jira family of products and Jira Service Management help center. Tell me more about custom domains

To create a custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select Add custom domain. This is only visible if you have an eligible product.
4. Review the Before you add a custom domain page, and select Next.
5. Select which product you want to access from your custom domain.
6. Follow the prompts to specify your domain. You’ll need to enter two subdomains and a domain.
7. Enter a Redirect URL. This is optional.
8. Review changes and select Create domain.

We’re replacing Jira Software with Jira in CSV exports

We’re bringing together Jira Work Management and Jira Software to make Jira your one tool to plan and track work.

As a part of this, we’re replacing the "Jira Software" header with "Jira" in the CSV files you export.

We recommend checking and updating any scripts that may be affected by this change.

It’s now faster to copy data to your sandbox

Save time copying data to your sandbox by choosing only the projects and spaces you need. Understand how to select data to copy

To copy specific Confluence spaces or Jira projects from production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products, then Sandbox.
3. From Actions in the product table, select Copy production data.
4. Select the Specific projects or spaces.
5. Follow the prompts to copy data into your sandbox.

Find out what we copy to the sandbox

Atlassian Access is becoming Atlassian Guard

We are changing the Atlassian Access name to Atlassian Guard. This change reflects the expansion of our security solutions beyond identity and access management.

You’ll see the new name in Atlassian Administration on June 12, 2024. The capabilities you currently have with Atlassian Access remain unchanged.

Explore the future of Atlassian Guard

Improved experience for moving Marketplace apps to another location

Improved experience for app data residency with email notifications for scheduled moves, when moves are in progress, and when they are completed, cancelled, or failed.

To request a data residency move for apps:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data residency.
3. In the data residency table, select View details.
4. Select the Eligible tab.
5. If you have eligible apps, select Move apps.
6. Review information about the steps involved in moving your eligible apps. Select Next.
7. Review the apps. Select Next.
8. Select the 24-hour move window. Select Next.
9. Review your app data residency move details. Select Submit request.

More about moving your apps to another location

Atlassian Access is now Atlassian Guard

We updated the Atlassian Access name to Atlassian Guard in Atlassian Administration on June 12, 2024. The capabilities you currently have with Atlassian Access remain unchanged.

Explore the future of Atlassian Guard

Prevent people who are not logged in from viewing Jira issues

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the anonymous access rule to prevent people who are not logged in from viewing issues in specific projects or across entire Jira product instances. Previously, this was only available for policies that covered classification levels.

The anonymous access rule requires Atlassian Guard Standard (formerly known as Atlassian Access).

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Prevent people from exporting content in specific spaces and projects

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the data export rule to prevent people exporting content from particularly sensitive Confluence spaces and Jira projects. Previously, this was only available for policies that covered entire workspaces or classification levels).

The data export rule requires Atlassian Guard Standard (formerly known as Atlassian Access).

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Prevent people from exporting Jira issues

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the data export rule to prevent people exporting issues from entire Jira sites. Previously, this was only available for policies that covered classification levels.

The data export rule requires Atlassian Access (soon to be known as Atlassian Guard Standard)

About data security policies

If you already have a policy that covers Confluence products, you can edit the policy coverage to include Jira product instances.

Alternatively, create a new data security policy:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select Create policy.

You’ll then be able to configure what product instances your policy will cover and add rules to protect that data.

We’re replacing Beacon with Guard Detect

This update only applies to organizations that participated in the Beacon or Atlassian Information Security beta.

Beacon (beta) will soon be part of Atlassian Guard Premium. Read the blog

We’re replacing ‘Beacon’ with ‘Guard Detect’ in the CSV files you export. The name of your groups (such as beacon-admins) will not change.

In Atlassian Administration, you’re able to export CSV files for:

1. Managed accounts
2. Audit logs
3. External users
4. User API tokens
5. Authentication policies

We recommend checking and updating any scripts that may be impacted by the change.

Copy Jira data from one instance to another in Atlassian Administration

We’ve moved the Jira cloud-to-cloud migration feature to Atlassian Administration. You can copy your Jira projects, issues, and related data, along with Confluence data, from one central location.

To copy Jira data:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Settings > Data management > Copy product data.
3. Select Create copy plan.
4. On the How it works page, select Next.
5. From the Select a product page, select Jira.
6. Follow the prompts to copy Jira data.

Exclude pages from content scanning detections

Guard Detect sends an alert when someone updates a Confluence page containing certain types of sensitive data, such as credentials, financial, or identity data.

You can now exclude certain pages from content scanning detections. This is useful if you are getting false positive alerts for particular pages. For example, if you have a page containing test credit cards for your QA team to use, you can exclude that page from the credit cards content scanning detection.

Requires Atlassian Guard Premium.

To exclude a page from a detection:

1. In Guard Detect, go to Detections > Content scanning
2. Expand the detection then select View exclusions.
3. Follow the prompts to add pages to the list of exclusions.

Alternatively, you can select Exclude page on the alert for that page.

How to exclude a page

Jira coverage is now grouped by site in data security policies

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Jira issues.

When adding policy coverage, Jira products are now grouped by site, making it clearer that the selection applies to all Jira products in that site.

If you have an existing policy that covers Jira projects, those projects will now appear under the one Jira products entry for that site.

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Control usage of Atlassian Analytics with IP allowlisting

To give you more control over your data security, you'll be able to apply IP allowlists to your Atlassian Analytics workspaces so that your users can only access Atlassian Analytics from specific IP addresses.

To apply an allowlist to Atlassian Analytics:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > IP allowlists.
3. Select Create allowlist. A pop-up will appear where you'll enter your allowlist details.
4. For Applies to, select Atlassian Analytics.
5. Select Create.

Read more about IP allowlists.

Copy and share a link to your Jira dashboard

We're adding a "Copy link" button to let you share your Jira dashboards in other Atlassian products, such as on a Confluence page, whiteboard, or database. These links can be displayed as a card in Confluence to make it easier to share your Jira data with others.

Simplifying the Toolchain settings page

The "Toolchain" page within "Project Settings" has undergone a transformation! It's now a focused discovery page with a centralized hub for admins to effortlessly discover and install first-party (1P) and third-party (3P) integrations.

This change means the page will no longer serve its previous function of managing connected tools and opsgenie teams. We've also removed the Edit connections button from the "Code" page that previously linked to the "Toolchain" page.

If you need to manage security containers, head to the “Security” page in Jira. From there, you can utilize the connection manager sidebar.

Finally, we've introduced a new Swap container button on the "On-call" page. This button replaces the Change connected Opsgenie team button.

Bringing Plans and Overviews together!

We’re bringing together the best of Jira Software and Jira Work Management into a single project management tool, so all your teams now have a shared place to get sh*t done.

As of this release note, we're launching the migration of Overviews in Jira Work Management into Plans in Jira Software.

Find out how this supercharges your planning experience

New global transitions and lozenges in the new workflow editor

This is the first small but mighty improvement to the workflow editor so your workflows are easier to read.

This change specifically targets workflows made using the old editor view. Through customers' feedback, we've heard that when these workflows are opened in the new editor view, they're often hard to read, misaligned, and generally not nice.

To solve this, we’ve updated how the global transitions and the status lozenges render in the new editor view. See the image for a before/after comparison.

Other small but mighty changes to the workflow editor include:

• Collapsable transition labels in the New Workflow Editor
• New shared transitions in the New Workflow Editor for company-managed projects

Read our community post about these changes to learn more.

Collapsible transition labels in the New Workflow Editor

This is the second small but mighty improvement to the workflow editor so your workflows are easier to read.

This change adds collapsible transition labels to the new workflow editor for both company-managed and team-managed projects. When you're managing workflows in the new editor, you can hide transition elements to reduce the amount of clutter on your screen. Oh, happy days!

Other small but mighty changes to the workflow editor include:

• New global transitions and lozenges in the New Workflow Editor
• New shared transitions in the New Workflow Editor for company-managed projects

Read our community post about these changes to learn more.

New shared transitions in the New Workflow Editor for company-managed projects

This is the third small but mighty improvement to the workflow editor so your workflows are easier to read.

Based on customer feedback, this change updates how Shared transitions render in the new workflow editor for company-managed projects. The lines for shared transitions are more compact, which should help reduce clutter on busy workflow diagrams.

For right now, this change only applies to company-managed projects; support for team-managed projects will come later.

Other small but mighty changes to the workflow editor include:

• New global transitions and lozenges in the new workflow editor
• Collapsible transition labels in the new workflow editor

Read our community post about these changes to learn more.

Set up Microsoft Teams notifications within Jira

Streamline your project workflow in Microsoft Teams

You can set up Microsoft Teams project notifications within Jira Software, Jira Work Management, and Jira Service Desk. This feature will help you track Jira projects without leaving Teams.

Key Benefits:

• Custom notifications: Set up alerts for different projects and activity updates.
• Instant updates: Action and respond to real-time project notifications in Teams.
• Team alignment: Keep your team informed on project progress within Teams.

The Jira Cloud for Microsoft Teams integration is installed on all Jira sites, making it easy to set up project notifications.

Set up project notifications for Teams

1. Select Project settings in the left sidebar of your Jira project space
2. Select Apps, then select Microsoft Teams integration
3. Sign in to your Microsoft account
4. Select your Microsoft Teams team and channel
5. Customize your project notifications and select Save

You'll now get notifications for project updates in Teams. All project members can now view and access the Teams integration in the sidebar of the Jira project space.

Try it out!

Introducing limits to how many items you can add to an issue

To enhance the reliability and efficiency of our platform, we’re introducing new limits to how many comments, attachments, and links you can add to an issue.

Brand your Jira products with a custom domain

You can now use custom domains to brand your Jira products. Custom domains provide easy-to-remember URLs for your users to access your products.

You can create a custom domain if you have a Jira Premium or Jira Service Management Standard plan.

Previously, this feature was only available for Jira Service Management help center. Tell me more about custom domains

To create a custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select Add custom domain. This is only visible if you have an eligible product.
4. Review the Before you add a custom domain page, and select Next.
5. Select which product you want to access from your custom domain.
6. Follow the prompts to specify your domain. You’ll need to enter two subdomains and a domain.
7. Enter a Redirect URL. This is optional.
8. Review changes and select Create domain.

Duplicate dashboard gadgets

When you're editing a dashboard, you can now duplicate a gadget and its configuration to appear alongside the original.

To try it out:

1. Open a Jira dashboard that you can edit.
2. Select Edit.
3. Select More actions (...) > Duplicate for the gadget you want to duplicate.

The duplicate gadget will appear at the top of the leftmost column on your dashboard.

Copy Jira Service Management data for team-managed projects and forms

You can now copy Jira Service Management data between cloud sites from admin.atlassian.com, using the Copy product data feature. In addition, we've added the capability for team-managed projects to be copied.

Read more about what moves when copying product data. Keep an eye on this page to stay up to date on what data is available to copy between cloud sites.

Copying Jira Service Management data now lives in admin.atlassian.com, by selecting Settings, then Data management, then Copy product data.

You need to have organization admin permissions to access and use this feature.

Use Atlassian Intelligence (AI) to break down work

You can now use Atlassian Intelligence (AI) to break down work into child issue suggestions.

Atlassian Intelligence will read the information in the parent issue and any connected Confluence site to suggest child issues for you.

To break down work using Atlassian Intelligence:

1. Open an issue and select Add child issue.
2. Select Suggest child issues.

The quality, accuracy, and reliability of information generated by Atlassian Intelligence may vary. Find out why

Resize your columns in the new issue navigator

You can now resize columns in the issue navigator list view. To try it out, go to the issue navigator by selecting Issues in the project sidebar. Alternatively, select Filters in the navigation, then select View all issues.

From the list view, drag the right border of a column to resize it. Alternatively, select the More actions (︙) menu on a table header, then select Resize column.

Additionally, we've updated the appearance of the list view, making it more modern, compact and easy to use.

4 new fields for Jira list

View even more issue information from your Jira list. View parent, team, development and version information as field columns. You'll also be able to filter by team, parent and versions.

To view your new fields, scroll the list all the way to the right. You can then organize your fields how you like.

To view your new filters, select Filter at the top right of your list. They will be available in the menu.

Keyboard navigation updates and new fields for Jira list

Edit issues easier and quicker by navigating updates just with your keyboard. We've also added new fields including team, parent, development and versions.

To edit an issue using only a keyboard:

1. To enter a value and move focus to the field on the right, press tab.
2. To enter a value and move focus to the field below, press enter.

Your new fields will be shown in your list automatically. You can remove fields as you usually would.

Change the status of multiple issues from the backlog

Transition up to 1000 issues through their workflow straight from the backlog. For example, you could move 10 issues from In progress to Done, or you could move 100 issues from To do to In progress.

We're still working on adding more complex scenarios to this experience. For now, you can only select issues that share a workflow. Also, you can only transition to statuses that don't require you to fill in a transition screen.

Try it out by selecting multiple issues from the backlog:

• Use the issue checkboxes
• Use Ctrl (Windows) or Command (Mac) while selecting issues
• Use the Shift key to select a group of adjacent issues

Once you’ve chosen the issues you’d like to edit, select Edit, then Transition from the toolbar which appears on the backlog when you start selecting issues.

It’s easier for people with Jira to start using Jira Product Discovery

We know our products can be complicated. So now people who have Jira, and have recently also added Jira Product Discovery, will see simple recommendations on how to start using Jira Product Discovery. For example, inviting teammates, using a template, etc.

That means it’s easier to know what to do first in Jira Product Discovery so that you’re getting the most out of it.

The recommendations will show up in the ‘Your work’ part of Jira, and everyone with either a Free, Standard, or Premium plan will see them. You can dismiss them anytime so they stop showing up.

Check out your Assets usage trends

A few months ago, we introduced the ability to track the number of Assets objects in your instance in Jira Settings > Products > Feature usage. Well, now you can see how many objects you've had over time through the new usage graph. Helpful if you want to identify any spikes or dips in object creation at any given time.

Template recommendations in your Projects directory have a new home

When you click on ‘Projects’ in your top navigation in Jira you land in your Projects directory. Previously, recommended templates were listed at the top of this directory.

Now, the templates we recommend sit to the side. You can display and hide them as before; the main difference is that when you hover over any of the templates, you can see a preview of what that template looks like and how it works.

We've also changed the logic behind the recommendations so that they’re more specific and useful.

Use Atlassian Intelligent to define words and acronyms in the issue description

You can now use Atlassian Intelligence to define acronyms and one or more words in the issue description. The definitions will be based on information found in connected Confluence spaces.

To use Atlassian Intelligence to define words:

• Make sure the description is in view mode, not edit mode
• Highlight words you need defined
• Select Define

Definitions are only available in view mode in the description.

Improved search using summary and description fields

We’re boosting performance in the issue navigator by changing how the search field works behind the scenes. When using the search field, results will be based on the Summary and Description fields.

Before this change, results were based on multiple text fields such as Summary, Description, Comments, and any custom text fields, which caused results to be slower to load.

If you’d prefer to search using text fields, select More + to view additional field filters, then select Text.

To try it out, head to the issue navigator by going to your project, then select Issues in the sidebar.

New ways to edit card covers

Now you can easily choose a color or an attachment, or upload a new card cover.

Select the action menu on the bottom right and choose "Edit cover"

Bulk edit issues in Jira list

Bulk edit up to 1000 issues at one time from your Jira list.

To bulk edit multiple issues:

1. Select multiple issues from your list using the issue checkboxes.
2. Once you’ve chosen the issues you’d like to edit, select Edit from the toolbar that appears.
3. A sidebar will open which allows you to make edits for the shared fields across your selected issues.

Edit issue details using just your keyboard

We’ve expanded the functionality of the command palette so it’s even easier to edit your issues.

You can now use your keyboard to edit the following fields on an issue:

• Sprint
• Labels
• Due date
• Fix versions
• Priority
• Story points
• Components

To edit issue details with the command palette.

1. Open the issue you want to edit.
2. Open the command palette by selecting command + K if you’re a Mac user, or Ctrl + K if you’re a Windows user.
3. Select the issue action you want to perform.

Check out your usage trends for the virtual agent

A few months ago we launched the feature usage screen for the virtual agent in Jira settings > Products > Feature usage. Now you can check your usage over the last 6 months using the chart feature - see when it spiked in the past to plan for it in the future!

6 new fields for Jira list

View even more issue information from your Jira list. View project, groups, cascading select, radio buttons, resolution and status category information as field columns.

To view your new fields, scroll the list all the way to the right. You can then organize your fields how you like.

Shorter, saveable, downloadable, emailable reports for Assets

We've got a whole bunch of improvements in store for Reports for Assets in this release... Reports are now distinct dashboards, can be saved for ease of access later, can be downloaded, and can even be emailed to you!

Inline create for custom CMP boards

You can now create cards directly on boards with certain custom board filters.

This announcement marks our fourth iteration of inline card creation for boards in company-managed projects.

Customize the risk insights panel and view past failures

We’re excited to announce that you can now customize the risk insights panel in your changes. Navigate to Project settings > Change management > Risk insights from your service project to manage the visibility of the tabs in your risk insights panel.

Additionally, you can now assess specific failures from the past during your change process as potential risks to your current change.

If multiple changes are rejected on a service, or multiple deployments have failed recently, this might indicate an underlying problem. As a change approver, you might want to investigate the causes before approving another change.

Similarly, if the issue reporter has had multiple changes rejected in a short span of time, it might be beneficial to double-check the change you are about to approve.

You can view your rejected changes and rejected deployments under the Failures tab in the Risk Insights panel of your changes. To manage the tabs and details of the information you see on the Risk Insights panel, go to Project settings > Change management > Risk insights from your service project. Read more about risk insights

Jira incoming mail requires access renewal to Google every 6 months

From June 3, 2024, access granted to incoming mail will automatically expire every 6 months. This means you need to re-authorize Jira to use a Google mail server every 6 months in Jira settings. For more read the community post.

1. Open Jira and select the cog icon > System > Incoming Mail
2. Find the mail server with Google OAuth Authentication Type
3. Select Edit, and then Re-authorize

This is not a one-off re-authorization. You’ll need to authorize access every 6 months.

Summarize Smart Links with AI

Save time by summarizing the content of a Smart Link with Atlassian Intelligence.

To summarize a Smart Link with AI:

1. Navigate to the Jira description or comment.
2. Hover over any Smart Link.
3. Select Summarize with AI.
4. Atlassian Intelligence will generate a summary.

Removing the import issues button from the Create issue screen

We’re removing the Import issues button from the Create issue screen to help remove clutter. Don’t worry; you can still create issues in bulk using the CSV importer.

Improved Assignee functions in the New Workflow Editor

Yet another small but mighty improvement to the workflow editor coming your way!

This change brings the Assignee functions from the old workflow editor to the new one. You can now do the following for both company-managed and team-managed projects:

• Assign to current user, lead developer, or reporter
• Update issue field such as assign issue to a specific user, remove assignee, assign to automatic (default assignee)

This is one part of our series of small but mighty changes to the workflow editor. Read our community post about these changes to learn more.

Create multiple help centers on your site to serve different audiences

Create multiple help centers on your Jira Service Management site and customize each of them for your various teams or audiences. Each help center can feature distinct branding, topics, portals, and announcements to effectively cater to specific user groups.

You need to be a Jira admin to create and manage multiple help centers.

To create a new help center:

1. Go to Settings > Products > Jira Service Management > Configuration.
2. In the Help center section, select View all help centers.
3. You’ll be taken to the help center management page. Select Create help center.
4. Enter a name and URL slug for your new help center and select Create.

We've also moved around all help center settings to a single place. Select your avatar from any help center on your site and you can find your requests, profile settings and customization capabilities in the menu.

Inline create for boards with query swimlanes in company-managed projects

You can now create cards directly on boards with certain swimlanes configured with JQL.

This announcement marks our fifth iteration of inline card creation for boards in company-managed projects.

'Keyword match' checkbox removed from the basic filter in Assets

Due to ongoing performance and reliability work, we have removed the 'keyword match' checkbox from Assets basic filters. This means it's no longer possible to do a LIKE AQL query for external attributes. This includes Jira project, Bitbucket and Opsgenie attributes.

Everything that already uses this filter will continue to work as expected. However once the filter is cleared, new queries will not be able to use it. You can still query external attributes with basic and advanced filter with the following operators:

EQUALS , STRICT_EQUAL, NOT_EQUALS, IS_EMPTY, IS_NOT_EMPTY, IN, NOT_IN

Easily control the visibility of work suggestions in Jira

We're adding a "Turn off work suggestions" link to the Work suggestions panel footer to let you easily find the Work suggestions toggle under the View settings menu. When you turn the toggle off, you'll no longer get any suggestions, and the work suggestions panel won't open when you select your avatar on the Jira board.

You can always turn Work suggestions on at any time from the View settings menu to start getting suggestions again.

Read more about Jira work suggestions

Moving data from Asana to Jira just got easier

The Asana importer directly moves project data from your Asana account into a software project, saving you the effort of manually moving data while keeping it accurate. With a few clicks, admins can easily set up a software project, map Asana project fields, and import project data into the new software project.

To directly import your data using the Asana importer:

1. From the navigation bar, select Projects > Create project.
2. From the sidebar, go to More > select Import data.
3. Select Import to a new software project.
4. In the import from an app section, select Asana.

Read more about the Asana importer

Change the status of multiple issues

From the backlog, you can now transition up to 1000 issues, even if they have different workflows. For example, you could transfer 10 bugs from In progress to Done and 10 tasks from To do to In progress.

We’re still working on improvements for this feature. At the moment, you’ll only be able to move issues to statuses that don’t require a transition screen.

To start changing the status of multiple issues:

1. Select multiple issues from the backlog.
2. Select Edit.
3. Select Status.

Jira plans, warning filter update

Your planning tool warnings centre is now updated with a condensed list of settings you can switch on. We're also moving the “Filter issues with warnings” toggle from inside the Warnings dropdown menu to the Filters dropdown menu, so you can see all the details there.

Heads up when you hit 5,000 issues on your board + backlog

View, edit, and interact with your board and backlog — even if you've reached the 5,000 max issue limit.

This means your board admins get a heads-up to adjust the board filter, and teams can continue to work as usual.

To adjust the board filter, navigate to More ... > Configure board.

Scroll to the Board filter and adjust what's included and excluded using Jira Query Language (JQL).

View your work suggestions in Jira

Jira work suggestions are now available on scrum and kanban boards.

Work suggestions are task recommendations that are automatically curated for you from across multiple connected tools. These contextual, timely, and actionable suggestions help you decide which task to pick up next. This removes bottlenecks and helps you keep momentum in your and your team’s day-to-day work.

Jira work suggestions are enabled for everyone by default. You can view your work suggestions by selecting your avatar on a Jira board. The work suggestion panel appears only when customized suggestions are available for you. You can choose to hide or show the work suggestions panel from the View settings menu on your Jira board.

Read more about Jira work suggestions

To view your work suggestions:

1. Go to your Jira board and select your avatar. The Work suggestions panel opens only when customized work suggestions are available.
2. Select the suggestion to view more information about the task and take action.
3. If you don’t want to see work suggestions on your board, select View settings and disable the Work suggestions toggle. You can enable it again at any time.

Drag and drop to reparent issues

We’ve made it easier to reparent issues in the timeline and list views.

We’re slowly rolling out this feature, so don’t worry if you can’t see this yet.

In the timeline and list views, you can now reparent a single issue by simply dragging and dropping it underneath a new parent issue.

Find your attachments even faster

We’re introducing new filters so it’s even easier to find the attachment you’re looking for.

We’re slowly rolling out this feature, so don’t worry if you can’t see this yet.

If this is already available for you, you can now use brand new filters in Attachments to find a specific attachment.

You can filter attachments by:

• who added them
• the type of attachment (image, document, spreadsheet, and more)
• the date it was added to an issue

More about using filters to find attachments

Unblock user invitations

Good people of Jira. No more support tickets will be required to deal with blocked invitation emails!

Organization admins can now unblock user invitations that aren't accepted due to email suppression.

Use our new Unblock user invites feature alongside the User directory to monitor and troubleshoot sent invitations that haven’t been accepted.

Organization admins can use Unblock user invites to request an unblock, and then resend user invitations by following the on-screen prompts.

Resent invitation emails will generally arrive within one hour.

In Jira navigation, select Settings > System settings > Unblock user invites.

A list of undelivered invitations will display. In the case of emails that Atlassian blocks due to too many failed attempts to deliver, you'll see an option to Unblock user invite. After a short delay while the request is completed and the email is unblocked, you’ll be presented with an option to resend the user invitation again, displayed as Resend user invite.

Customize your navigation

Project admins can control what the team sees in the project view navigation. Display what's most important to your team, and hide what's not. Any changes that are made to the navigation will be visible for everyone who has access to the project.

Project admins can customize the following in their business project:

• Set the default view for the project
• Hide a tab from the project view navigation
• Add a tab back to the navigation if it has been removed
• Reorder the tabs

Find out more about customizing the navigation in your business project

See how your issues relate to each other in the timeline

We’ve made it easier to see the relationship between parent and child issues in your business project's timeline.

These changes are being rolled out, so don’t worry if you can’t see them yet - they’ll be there soon! This is only available for Jira business projects.

In the timeline, all child issues will now appear under their parent issues so you can better visualise how your work relates to one another. This feature was previously only available with subtasks and their parent issues.

As well as this, you can now create child issues for any issue type (except subtasks) in the timeline.

To create a child issue from the timeline view:

1. Select Create child issue ( + ) in the row of the issue you’d like to create a child issue for.
2. Enter a summary of what needs to be done for this child issue.
3. Select enter on your keyboard to create the task, or escape to cancel.

As an added bonus, we’re increasing the number of child issues you can see in the list view to 500 so you can see even more of your work at once.

Finish setting up your development tools from the issue view

Jira site admins can now finish setting up code and deployment tools by following a link from the issue view. If any site admin has installed a tool on your site, we'll show a link on the development panel so you can finish setting it up.

If a code tool has been installed but not configured, we'll show a link to Set up code tools.

If a deployment tool has been installed but not configured, we'll show a link to Set up deployment tools.

To get started:

1. Go to your Jira project and open an issue.
2. In the development panel, select Set up code tools (or Set up deployment tools).
3. In the dropdown, select the tool you want to set up.
4. Follow the steps to finish setting up your integration.

Move data between sites with cloud-to-cloud migration

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

The new global issue create experience is enabled for all instances

We’ve modernized and optimized the experience to create issues to make it fast and scalable. Note that you won’t be able to switch back to the old experience.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Retiring the possibility to manage the atlassian-addons-project-access role

Following up on our previous announcement, we’re planning to remove the possibility to manage the atlassian-addons-project-access role in two to six months. The exact date depends on the feedback we receive after this announcement.

By default, the role is assigned to all project permissions in permission schemes and all issue security levels in issue security schemes. As a result of this change, the possibility to manage that role’s permissions and issue security levels, both via the UI and the REST API, will be restricted.

If you have any concerns about the planned changes, please leave them under this public ticket.

Organize and track work against Compass software components

You can now link issues to Compass components from any company-managed Jira Software project.

This helps your team organize and track work in Jira against elements of your software architecture cataloged in Compass – so you can understand the impact of that work; prioritize work more effectively; and find the information you need to get that work done faster.

Learn more about Compass components

Switch to Compass components (project admins)

1. In your project sidebar, select Components.
2. Check that Compass components are turned on. Next to Create component, it should say Compass components. If it says Jira components, select it and switch to Compass components.
   • Jira components won't be deleted, and they'll still be visible on issues they were previously linked to. You can switch back to Jira components at any time.

Read the full documentation

Link issues to Compass components

If you don't have Compass yet:

1. On the Components page, select Get Compass free. It'll take a couple of minutes to set up.
   • Only site admins can do this; if you're not a site admin, you can send a request to your site admin to get Compass.

If you have Compass, but don't have any software components:

1. On the Components page, select Create component. Compass will open in a new tab.
2. Fill out the information for the new component, including the name, type, owner team, and related source code repository link. Read more about creating Compass components
3. Open any issue in your project.
4. Select the Components field, and choose the Compass component you want to link to the issue.
5. The component and its linked issue will appear on your project's Components page; and you can search for the component in the backlog, boards, and issue navigator.

If you have Compass, and have software components:

1. Open any issue in your project.
2. Select the Components field, and choose the Compass component you want to link to the issue.
3. The component and its linked issue will appear on your project's Components page; and you can search for the component in the backlog, boards, and issue navigator.

Read the full documentation

The Program Increment Planning Board - Now in Plans!

Plans now has an interface to help you plan the next quarter of work.

Introducing the Program board – a new way for planners to coordinate and align the delivery plans of multiple teams at the team-of-teams level.

Check out our community post.

Connect pending Bitbucket workspaces on the Code page or the development dialog

If someone in your team has begun the process to connect Bitbucket with your Jira site, you can now complete the connection process on the Code page or in the development dialog. You must be a Jira admin to do this.

To connect pending Bitbucket workspaces on the Code page:

1. Go to Code in your project menu.
2. Select Connect workspace in the blue banner to connect a workspace.

To connect pending Bitbucket workspaces using the development dialog:

1. Navigate to an issue in your project.
2. Open the development dialog by selecting either a branch, commit, pull request, build, or deployment from the development panel.
3. Select Connect workspace in the blue banner to connect a workspace.

Read more about integrating Bitbucket with Jira

Use filters to search and display Jira issues

Now you can use filters to search for Jira issues and display them in a list, without leaving the Confluence page.

This improvement follows the release that allows you to search for issues using keywords or JQL, and flexibility to add, remove, and reorder fields.

How to display Jira issues in a list

Start using filters to search for Jira issues:

1. Edit a Jira description or comment.
2. Type /jira and select Jira issues.
3. With Basic selected, use the filters to search by Project, Type, Status, or Assignee.
4. Select Insert issues.

This will display your selected issues in a list format you can interact with.

To edit your list of Jira issues:

1. Select anywhere on the list.
2. Select the Edit button (left-most icon) from the menu that appears at the bottom of the table.
3. Edit your search query using Basic or JQL.
4. Select Insert issues.

Move a mighty amount of issues from a completed sprint

Didn't get through all the issues you'd planned to in a sprint (we're talking more than a thousand or so)?

Take a moment to pause while they're dropped into a new sprint, a sprint that you've already created, or your backlog.

Colourful categories

Project admins can now assign colours to categories from the list view in Jira.

Manage custom fields for your project in context of the list view

You can now create and manage custom fields in context of the list view.

Certain types of work may require specific information for your team to get the job done. Jira now allows you to create and manage these additional fields in context of the list view to save you from navigating away from your work.

This will help your team with viewing the right, relevant information upfront when completing tasks.

To get started with the change, select the plus symbol at the top right of your list view to show or hide more fields, and manage your custom fields.

Track and triage incidents affecting your services in Jira

We’re excited to roll out the new incidents feature in Jira Software Cloud.

This feature pulls in data from connected incident management, monitoring, and observability tools, so your development team can have a holistic view of incidents impacting services they are responsible for.

Our first supported product is Jira Service Management, and we plan to add support for more incident management and observability tools soon.

By turning unexpected incidents into manageable, visible work, you can improve your team’s focus on quick resolution and internal review while building proactive work practices to prevent incidents from happening again.

To get started with the incidents feature:

For some customers who use Jira Service Management, the feature will be available and automatically appear under Operations in the list of features.

To turn it on manually:

1. Go to Project settings > Features.
2. Toggle Incidents on.

We're gradually rolling out the incidents feature over the next few weeks to specific customers. If you don't see it yet, check back again soon.

Filter results dashboard gadget improvements

The gadget now displays issues in the same way as they appear in the issue navigator. When you configure the gadget, changing the displayed columns and their ordering also works the same as in the issue navigator.

Take a look at the improvements by adding a new Filter results gadget to one of your Jira dashboards.

Hide unused fields when creating issues

There can be a lot of fields to scroll through when you’re creating issues, and we know there are many fields that are simply unused.

We’re introducing a feature that only brings up the fields you actually use. We’ll create a personalized Create issue form for each issue type and project.

All the fields you don’t use will be hidden in a More fields section, so you'll always be able to interact with them. The feature is continuously learning. If we notice you using a previously unused field, we’ll pull it out of the More fields section for the next time.

We’ll automatically turn on the feature to hide unused fields when creating issues, but you can manage it by heading to Personal settings and finding to the Jira labs section. From there, you can use the toggle to opt in and out of the feature.

Template bundles in the project create page

Effortlessly create between 2 to 6 projects at once, with bundles. We're helping streamline your project creation process and minimizing the need for repetitive manual tasks. Whether you're working in Jira or Jira Service Management, bundles guarantee a smooth project creation experience.

Choose from two pre-set bundles: the Marketing or the IT team bundle. And if they don't fit your requirements, you have the flexibility to customize and create your own bundle.

There are a few ways you can create a bundle, one way is to:

1. Select the plus icon + in the project sidebar
2. Choose More templates from the dropdown
3. Select Bundles

Another way to create a bundle is to:

1. Select Projects > Create project in the top navigation bar
2. Select Bundles

New ways to manage email notifications from Jira

We've moved notification preferences out of your Personal settings page into its own Notifications space where we can continually develop ways for you to take control of your Jira notifications.

We've also replaced the old notification configurations with 10 notification preference options, so you have even more control of what notifications you actually want to receive.

To see the change:
Select your profile and settings icon, then select Notifications.

Use Atlassian Intelligence to define words in the issue description

You can now use Atlassian Intelligence to define one or more words in the issue description. The definitions will be based on information found in connected Confluence spaces.

To use Atlassian Intelligence to define words:

• Make sure the description is in view mode, not edit mode
• Highlight words you need defined
• Select Define

Definitions are only available in the description in view mode.

Maximum cardinality limit on multi-value attributes in Assets

Assets in Jira Service Management is a database and so requires a combination of good data modeling and a great deal of processing power to handle large amounts of data. Here are recommendations for how to structure your data for Assets schemas.

See also: How to build an effective ITAM schema structure.

For this reason, we're introducing a maximum cardinality limit of 20,000 per object type attribute for Assets. Read more about recommended data structures for Assets.

Exceeding these limits can cause performance and reliability issues, therefore each site cannot create further items once they reach the limit. You can find out how many objects your site currently contains using the feature usage screen. Read more about how to track your usage.

Company-managed projects: Create, edit, and delete columns directly on the board

If you want to quickly add or update a column on your board, you don’t need to go far. You can now create, rename, move, set constraints for, and delete columns without leaving the board. You’ll still have the ability to do all of the above in your board’s settings page, but if you’ve only got time for a quick fix, we’ve now got you covered!

If you’re a project or board admin for the board you want to update, you can try the following changes:

• To create a column, select the + icon to the right of all columns.
• To rename a column, select its name to edit directly.
• To move a column, select its top, then drag the column to its new position.
• To set column constraints, right-click its name or hover to select more actions (•••) > Set column limit.
• To delete a column, right-click its name or hover to select more actions (•••) > Delete.

The team field in Jira issues now shows the team icon

Previously, selecting the team field in an issue would prompt a search displaying the singular "Person" icon. The correct "Team" icon now shows to indicate what should be selected for the field.

Jira: Import from ClickUp

Moving your work from ClickUp to Jira just got easier. Using the ClickUp importer, you can directly import projects into Jira.

Save the effort of manually moving data and ensure the project information is relevant and accurate.

To directly import your data using the ClickUp importer:

1. From the navigation bar, select Projects > Create project.
2. From the sidebar, go to More > select Import data.
3. Select Import to a new business project.
4. In the import from an app section, select ClickUp.

View project work in a single list

View all your project's work in a single list that can be quickly scanned and sorted by field. Jira's list view can also be used to create, edit, and view issues in your project.

The list view is enabled by default in all projects. To view your project list, navigate to your project then select List from the sidebar in the Planning section.

Find out more about how to manage and update work in the list view.

View high-level work across multiple teams with a new template

Use the new cross-team planning template to get a high-level view of work across multiple teams.

Reordering issues on the list view using assistive technology

We’ve made our drag-and-drop functionality more accessible in the list view. Reordering issues on the list view is screen-reader- and keyboard-friendly for those using assistive technology.

Improved Jira import support

We’ve expanded import support to Airtable, Azure DevOps, GitLab, GitHub, Linear, Notion, Smartsheet, YouTrack, and Wrike. Admins can download the CSV file from these apps, upload it to Jira, and import their data into a Jira business or software project with just a few clicks.

To import from these apps:

• Select Projects > Create project.
• From the sidebar, go to More > select Import data.
• Select the app you’d like to import from and follow the directions.

Read about importing data into Jira

Jira issue email audit

No need to raise a support ticket anymore when issue notification emails get suppressed. You have the power!

Navigate to Project settings, Notifications, Issue email audit and select Unblock email to get your team member's issue notifications sending again in around an hour.

You can search by name or email, or use the filter to display emails to unblock. The audit logs display up to 20 records, with the most recent undelivered issue notification shown first.

Heads-up when your team-managed board or backlog has over 5,000 issues

Boards and backlogs in team-managed projects can now display 5,000 issues (the maximum issue limit). If you've gone over the issue limit, we'll give your admins a heads-up that it's time to move some issues. In the meantime, you can still view, edit, and interact with your board and backlog - even if you've reached the 5,000 max issue limit - so teams can continue to work as usual.

Improve the clarity of issue descriptions with AI

Use Atlassian Intelligence to add clarity to your issue descriptions. Quickly improve your descriptions with clear structure and headings so they’re easier to read.

To get started, while you’re writing an issue description:

1. Type / in the issue description field, or select the Atlassian Intelligence button.
2. Type or select Add structure.

Using AI, we’ll generate a new, structured issue description for you to review. Look over the new description, and choose to replace your existing description or add the new one underneath.

Prevent people from exporting content in specific spaces and projects

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the data export rule to prevent people exporting content from particularly sensitive Confluence spaces and Jira projects. Previously, this was only available for policies that covered entire workspaces or classification levels).

The data export rule requires Atlassian Guard Standard (formerly known as Atlassian Access).

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Company-managed projects: Site admins can view private boards

If you’re a site admin of a company-managed project, you’ll notice that private boards are now visible in the boards directory and the board picker in your project navigation. If a board is private, its details won’t be shown, but you’ll be able to view and edit the board’s filter.

Redesign of the project details page in Jira

The project details page in team-managed projects is clean, smooth, accessible, and just a delight to work with. In fact, we think so highly of it that we've applied that design to company-managed projects in Jira as well!

And if the new design isn't enough of a reason to be excited, you also get more formatting options for the project description.

Manage email notifications based on your role

Due to popular demand, we’re bringing back the ability to manage emails in Jira based on whether you’re a reporter or assignee for an issue.

These changes are being rolled out, so don’t worry if you can’t see them yet - they’ll be there soon!

To manage email notifications based on your role:

1. Select Settings > Personal settings.
2. Select Projects and issues.
3. Turn on the toggle to the right of Send emails for issue activity.
4. Select when you’d like to receive emails for issue activity.

Summarize issue comments with AI

Use Atlassian Intelligence to quickly catch up on an issue’s comments. Read a quick AI summary instead of going through all comments one by one.

To read a summary:

1. In the Activity section of the issue, show Comments.
2. Select Summarize.

Minor UI updates to AI issue triage

We've made some minor updates to the AI issue triage feature. Issues that can't be updated are now grouped together to allow for easier scanning and comprehension at a glance.

Internal note visibility restrictions for Jira Service Management

Soon you’ll be able to restrict the visibility of internal notes based on your project roles and groups.

Sometimes, teams need to hold private discussions about customer requests, and in the case of particularly sensitive topics these discussions may need to be confidential between only a few team members (such as those in your HR or Legal teams).

With the ability to restrict the visibility of internal comments, you can now continue those confidential discussions on the issue itself, without having to transfer to email or use other tools to keep the information private.

To set the visibility for internal notes, navigate to an issue and open the issue view. Find the comment section, and start creating an internal note. Then, select the Comment visibility button. Select which group or project role you’d like to restrict this comment to. Now, save your comment.

Only the comment creator and users added to the selected group or project role will see this comment once it’s saved, meaning you can continue to work knowing your confidential request information will stay private to you and your team.

Find out more about project roles in Jira Service Management, or learn how to create and manage your groups.

Beta: Group alerts using Atlassian Intelligence

This Atlassian Intelligence feature is in beta. Read more about Atlassian Intelligence features.

Atlassian Intelligence groups related alerts and offers insightful suggestions, helping your team manage alerts and resolve issues more effectively. Alert grouping lessens 'alert fatigue' for your on-call agents. Rather than dealing with each alert separately, they can view a collective summary of similar alerts through an alert group. Over time, Atlassian Intelligence learns to recognize new alerts, identify patterns, and improve grouping based on user feedback.

To use the alert grouping feature, make sure that your organization admin has activated Atlassian Intelligence from Atlassian Administration. To access the feature, go to the Alerts page and switch to AI view. This works only if you’re using the new alerting feature that's natively available in Jira Service Management.

Read more about alert grouping

Products and entitlements

We’ve added a new feature that allows you to add products and customer entitlements in your project.

An entitlement represents a customer's access to a product or service, and creating entitlements allows you to add and view important details related to that access. These details could include things like: support level, product tier, number of licenses, expiry date or any other information about their entitlement.

To get started, go to Project settings, then Features and enable Products and entitlements. This will add a new page to your project navigation called Products.

Widget request form just got smarter

When you add information to the widget request form, your changes will now remain saved even if you close the widget or navigate to elsewhere on the website. The data will only be erased if you refresh the page.

Upload multiple files in your widget request form

Widget request form now has a new, improved functionality where you can upload multiple files at the same time.

The new global issue create experience is enabled for all instances

We’ve modernized and optimized the experience to create issues to make it fast and scalable. Note that you won’t be able to switch back to the old experience.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Make it easy and secure for customers to log in to your help center with single sign-on

When you connect an identity provider to your Jira Service Management site, you can authenticate your customers with SAML single sign-on (SSO).

Before you begin
You must subscribe to Atlassian Access from your organization before you set up SAML single sign-on. Learn more about how to start with Atlassian Access

To set up SAML SSO for portal-only customers:

1. Go to Settings > Products.
2. Under Jira Service Management, select Authentication.
3. Select Add identity provider.
4. Follow the prompts to complete the setup.

Learn more about SAML single sign-on for portal-only customers

Retiring the possibility to manage the atlassian-addons-project-access role

Following up on our previous announcement, we’re planning to remove the possibility to manage the atlassian-addons-project-access role in two to six months. The exact date depends on the feedback we receive after this announcement.

By default, the role is assigned to all project permissions in permission schemes and all issue security levels in issue security schemes. As a result of this change, the possibility to manage that role’s permissions and issue security levels, both via the UI and the REST API, will be restricted.

If you have any concerns about the planned changes, please leave them under this public ticket.

Use filters to search and display Jira issues

Now you can use filters to search for Jira issues and display them in a list, without leaving the Confluence page.

This improvement follows the release that allows you to search for issues using keywords or JQL, and flexibility to add, remove, and reorder fields.

How to display Jira issues in a list

Start using filters to search for Jira issues:

1. Edit a Jira description or comment.
2. Type /jira and select Jira issues.
3. With Basic selected, use the filters to search by Project, Type, Status, or Assignee.
4. Select Insert issues.

This will display your selected issues in a list format you can interact with.

To edit your list of Jira issues:

1. Select anywhere on the list.
2. Select the Edit button (left-most icon) from the menu that appears at the bottom of the table.
3. Edit your search query using Basic or JQL.
4. Select Insert issues.

Filter results dashboard gadget improvements

The gadget now displays issues in the same way as they appear in the issue navigator. When you configure the gadget, changing the displayed columns and their ordering also works the same as in the issue navigator.

Take a look at the improvements by adding a new Filter results gadget to one of your Jira dashboards.

Hide unused fields when creating issues

There can be a lot of fields to scroll through when you’re creating issues, and we know there are many fields that are simply unused.

We’re introducing a feature that only brings up the fields you actually use. We’ll create a personalized Create issue form for each issue type and project.

All the fields you don’t use will be hidden in a More fields section, so you'll always be able to interact with them. The feature is continuously learning. If we notice you using a previously unused field, we’ll pull it out of the More fields section for the next time.

We’ll automatically turn on the feature to hide unused fields when creating issues, but you can manage it by heading to Personal settings and finding to the Jira labs section. From there, you can use the toggle to opt in and out of the feature.

Chat in Slack: Emoji shortcuts are now powered by Jira automation

Emoji shortcuts, based off Halp’s legacy recipes, now use Jira automation’s powerful no-code engine. With this change, admins can manage all automation rules in one place and emoji reactions can be used to edit issues created by Assist in Slack — all allowing for a simpler configuration experience.

If your projects have custom emoji rules, you have until June 4, 2024, to set up similar ones in automation. After that date, the emoji shortcut feature in chat settings will no longer function.

Find out more in our Community blog

Before you start setting up your new automation rules, keep in mind:

• The ticket emoji shortcut used to create issues isn’t affected by this change, so you don’t need to set this up in automation.
• You need to set up the eyes emoji shortcut, which assigns agents to issues. Tip: Use the template from the Emoji shortcuts tab in chat settings to quickly set up this automation.

To set up emoji rules in automation:

1. From your project settings, select Automation.
2. Select Create rule.
3. Select Emoji reaction to Slack message as your trigger*.*
4. Select Turn on rule, name your rule, and then Turn on rule again to save.

To help test your new emoji rules, you can now turn off emoji shortcuts in chat without deleting them:

1. Set up your emoji rule in automation.
2. From the Emoji shortcuts tab in chat settings, find the rule to turn off.
3. Use the toggle to turn off the rule.
4. Test to your satisfaction.

New ways to manage email notifications from Jira

We've moved notification preferences out of your Personal settings page into its own Notifications space where we can continually develop ways for you to take control of your Jira notifications.

We've also replaced the old notification configurations with 10 notification preference options, so you have even more control of what notifications you actually want to receive.

To see the change:
Select your profile and settings icon, then select Notifications.

Use Atlassian Intelligence to define words in the issue description

You can now use Atlassian Intelligence to define one or more words in the issue description. The definitions will be based on information found in connected Confluence spaces.

To use Atlassian Intelligence to define words:

• Make sure the description is in view mode, not edit mode
• Highlight words you need defined
• Select Define

Definitions are only available in the description in view mode.

Control who has access to raise requests in Jira Service Management

Need to control who can and can't raise certain requests in Jira Service Management? Now you have the ability to restrict request types - one of your top requested features!

There may be times when only specific people or groups should be able to raise certain requests. These could be requests reserved for managers, different departments in your company, or even those managing sensitive information such as HR or Legal teams.

Now from any company-managed service project, you can restrict individual request types by giving access to specific people and groups, which then automatically restricts access to all others.

Read more about restricting request types

Maximum cardinality limit on multi-value attributes in Assets

Assets in Jira Service Management is a database and so requires a combination of good data modeling and a great deal of processing power to handle large amounts of data. Here are recommendations for how to structure your data for Assets schemas.

See also: How to build an effective ITAM schema structure.

For this reason, we're introducing a maximum cardinality limit of 20,000 per object type attribute for Assets. Read more about recommended data structures for Assets.

Exceeding these limits can cause performance and reliability issues, therefore each site cannot create further items once they reach the limit. You can find out how many objects your site currently contains using the feature usage screen. Read more about how to track your usage.

Data limits for object schemas in Assets

Assets in Jira Service Management is a database and so requires a combination of good data modeling and a great deal of processing power to handle large amounts of data. Here are recommendations for how to structure your data for Assets schemas.

See also: How to build an effective ITAM schema structure.

For this reason, we have introduced limitations on how many objects, attributes, and attribute characters can be stored inside schemas within each individual Assets in Jira Service Management site. Read more about how much data you can store in Assets.

Exceeding these limits can cause performance and reliability issues, therefore each site cannot create further items once they reach the limit. You can find out how many objects your site currently contains using the feature usage screen. Read more about how to track your usage.

The team field in Jira issues now shows the team icon

Previously, selecting the team field in an issue would prompt a search displaying the singular "Person" icon. The correct "Team" icon now shows to indicate what should be selected for the field.

Jira: Import from ClickUp

Moving your work from ClickUp to Jira just got easier. Using the ClickUp importer, you can directly import projects into Jira.

Save the effort of manually moving data and ensure the project information is relevant and accurate.

To directly import your data using the ClickUp importer:

1. From the navigation bar, select Projects > Create project.
2. From the sidebar, go to More > select Import data.
3. Select Import to a new business project.
4. In the import from an app section, select ClickUp.

Use canned responses for agent signature

You can now use canned responses to specify your personal signature, which is added automatically when an agent comments on an issue using the issue view. Your signature can include your name, designation, contact information, etc.

To add your personal signature:

1. Go to the issue view for any issue.
2. Select Add internal note or Reply to customer.
3. Select Canned responses.
4. Select an existing personal canned response or Create new to create a new one.
5. Enter the following details:
   • Name - Give a unique name to your response.
   • Availability - Agents can only create personal canned responses and would not see this option when creating a new canned response. If you're a project admin, select Personal.
   • Response - Use this field to specify your signature.
6. Select the Use as Signature checkbox.
7. Select Save or Create to save your signature.

Blank request type creation: updated details screen

We've introduced a new screen for editing details when creating a new blank request type in Jira Service Management.

Previously if you selected Create request type, then Create blank, you saw a modal and followed a two-step process to update the request type's name, description, icon, issue type, and portal group(s).

We've replaced this with a screen that allows you to easily review and update the same information in a single view, alongside a preview of the request form.

To see what's changed:

• From your service project, go to Project settings, then Request types.
• Select Create request type, then Create blank.
• On the left of the screen, you'll have the option to edit the name, description and icon for the new request type. You'll also be able to select an issue type, and select (or create) the portal group(s) where you want the request form to appear.
• On the right of the screen, you'll see a preview of the form for the new request type. The blank request type will only contain a single Summary field as a placeholder so you can later customize the request form to meet your requirements.

If you choose to create a new request type by selecting Create request type, then Create from template, you'll use this same screen to review and update the request type's details.

Update the request types of issues using Atlassian Intelligence

We've released a new feature powered by Atlassian Intelligence that updates the request types for multiple issues at once. This is particularly useful when you receive requests by email and end up with a lot of issues with the Emailed request request type. By using the Atlassian Intelligence triage feature, you can easily update these issues to have more appropriate request types.

To update the request types of issues with Atlassian Intelligence:

1. Select issues in your queue.
2. Select Triage.
3. Review the suggestions and select the issues you want to update.
4. Select Apply.

Receive support requests from multiple email addresses in a single project

You can now add up to 10 email addresses to receive requests from your customers in a single project. You can either create new Atlassian email addresses or connect any of your team’s existing email addresses.

Admins can connect multiple email addresses to a project only for company-managed projects.

To setup your email channel with multiple email addresses:

1. From your project settings, select Email requests.
2. Select Create Atlassian email or Add external email and follow the prompts to complete the setup.

Calendar view for new Jira Service Management projects

We’re excited to launch a new view of issues in Jira Service Management: calendar view! Like the board or your queues, the calendar is another way to view and manage your work in the way that works best for you and your team.

It’s a great way for team members to plan, track, and prioritize, and for team leads to see potential roadblocks before they cause delays. Read more about using the calendar to view your issues.

Create a new project, then select Calendar in your project navigation to check it out. You can schedule issues in the calendar by adding and filling out the Start date and Due date fields on an issue. Once those fields are filled, the issues will appear on your calendar so that you can view your work across the coming month and beyond.

At the moment, the calendar is only available in new Jira Service Management projects, but it will become available for your existing projects soon, alongside new and improved calendar features to help you and your team do their best work.

Assign colors to cards on your board based on request types

You can now assign colors to cards on your board based on request types.

1. From your board select More actions (•••), then Configure board.
2. Select Card colors in the settings menu.
3. From the Select method dropdown list, select Request types.

Manage approvers from the issue view's collapsible panel group

For issues with at least one approval step, we've replaced the approver configuration 'glance panel' on the issue view with a 'collapsible panel group' experience.

The process for adding or removing approvers on issues with an approval step remains identical; however, the access point and interaction have slightly changed.

This improvement has been made in response to feedback we've received from our customers and partners and will make it easier to update approvers within the context of the issue view's right-hand panel.

To see the change:

• Select an issue with at least one approval step.
• From the right-hand column in the issue view, select the chevron to expand the Approvals panel group.
• From here you can manage approvers for the issue.
• Use the chevron to close the group when you're done.

JQL query support for boards in Jira Service Management

You can now create swimlanes on your board in Jira Service Management projects using Jira Query Language (JQL).

To add swimlanes using JQL:

1. From your board select More actions (•••), then Configure board.
2. Select Swimlanes in the settings menu.
3. From the Select method dropdown list, select Queries.

New request type templates

We've added new request type templates to our template library in the following categories:

• Analytics
• Customer service
• Design
• Facilities
• Finance
• HR
• Legal
• Marketing
• Sales

Attach a form directly from the request type configuration page

We’ve made it even easier for admins to attach new forms to request types without needing to navigate to form settings.

After selecting Attach form when in request type, you can now choose to either create a new form from the form template library, or search and select an existing form.

Select Create from template to browse over 200 form templates with pre-built conditional sections and rich formatting to help get you started sooner. Or Select existing to search all forms across your entire project.

Read more about adding forms to request types

Update the request type when moving issues

When you move or bulk move issues to different projects or issue types (or migrate an issue type out of a project), you can now select the new request type during the move. We're excited to release this much-requested update to make issue migration simpler in Jira Service Management.

Translate your forms into multiple languages

Need to surface forms to customers in multiple languages? Now you can add translations to forms in Jira Service Management so customers are able to raise requests in their preferred language.

Simply navigate to the form builder and select the Translate tab to try it out. Add languages, add translations to fields and rich formatting elements, and make it available for customers to access when you’re ready. 


Read more about adding translations to forms

Chat is now data resident

You can now pin your Jira Service Management Chat data to a specific region.

Read more about data residency for Atlassian Cloud products

Enhanced project creation experience for company-managed projects

We've introduced a new feature to enhance the experience when creating a new company-managed service project from a project template. This feature helps admins to gain better visibility into the request types included in their project templates, while making it easier to manage and customize these request types from the outset. This helps teams to get started in Jira Service Management quickly.

To see this change, you need to create a project using a company-managed service management project template. Please note, this change is not available for first projects created on an instance.

• From the top navigation of an existing service project go to Projects, then select Create project.
• In the Service management section, choose the template that best suits your work, then select Use template.
• For some templates, you’ll have the option of a team-managed or company-managed project type. Choose Select a company-managed project.
• On the Add project details screen, review and fill in the project details then select Create project.

You'll see a welcome screen with a gallery showcasing the default request types included in the project template you chose. You’ll also have the option to preview, add, or remove request types, allowing for greater flexibility and helping to ensure that your project is tailored to meet your team’s specific needs.

• Use the Added to project filter on the left to see all the request types for your project.
• Use the categories on the left to browse the request type template library to find the one that's the best starting point for what you need.
• Preview a request type to see the form fields your customers will fill out when raising a request in the portal.
• Select a request type and review the request type’s details like the issue type it’s associated with, and the portal group(s) it will show up in. Select Add when you're done. Later, from your project settings, you can edit the request types you’ve added.
• Select Remove to remove a request type from your project.
• When you’ve finished editing your list of request types, select Continue to project.

Go to Project settings then Request types to see and edit the fields of the request types you've added to your project.

Use the GitHub for Jira app to connect GitHub Enterprise, instead of DVCS

Jira admins making a new GitHub connection for a new organisation now need to install the GitHub for Jira app. The app functions just like the DVCS Connector, but with better security features and improved performance.

This only applies to new GitHub connections in new organisations. Existing connections using DVCS are not affected.

Learn more about the GitHub for Jira app.

New granularity level for the timeline

We've increased the granularity displayed in the timeline to improve the overall experience.

Whether you have chosen quarters or months for your timeline, you can now resize cards between months and half months.

New summary layout in your timeline

In your timeline, you can now change the card layout to a summarized one. In this layout, you can only display one field.

1. In the timeline view, select the layout changer icon and click Summary.
2. Hover over the card to see all the details.
3. To select the field that will be shown in the summary layout, go to Fields, hover over a field, and select the star icon.

Remember you can display only one field in the summary card mode.

We've introduced time markers for your timeline.

You can now mark a specific date in your timeline.

In your discovery project, go to a timeline and click anywhere in the time header. The blue dot that appears marks a specific milestone. You can add a name, date, and even a color.

You can drag and drop a time mark, change the date, and create multiple markers.

Remember that these markers only apply to the timeline where you create them.

Update to system fields

Project admins can now hide system fields that aren’t in use in their Jira Product Discovery projects.

To hide system fields:

1. Go to Project settings > Fields.
2. Pick a system field of your choice and click the cog icon.
3. Click the eye icon to hide.

New integration with Atlas

With the new integration with Atlas, you can track Atlas goals and projects alongside every aspect of the discovery phase.

• You need to have an active Jira Product Discovery license.
• You can only connect to Atlas sites within the same organization as the current JPD site.
• You need to have at least one project in Jira Product Discovery.
• As explained below, you have to connect to Atlas via Jira Product Discovery.
• If you don’t have product access to Atlas on a site, you won’t see the site name in the integration dropdown.

Admin center: Home entry point

The Mission control entry point in Home now intelligently displays for Confluence admins on Premium or Enterprise plans, streamlining access to vital site settings.

Key changes:

• Mission control button in the left nav now appears for Confluence product, site, or organization admins.

• Visibility of Mission control entry is exclusive to Premium or Enterprise plans, aligning with feature availability.

Profile cards show in edit mode

Selecting an @mention while editing will now show the person's profile card.

Embed your Jira dashboards in Confluence

You will now be able to copy a link from a Jira dashboard and paste it into Confluence as a smart link embed. This makes it easier to share your Jira data with other Confluence users.

Configure Confluence Cloud to send emails on behalf of your domain

Organization admins can now configure custom domain emails in admin hub. Once configured, Confluence admins designate a custom domain email as their organization's site sender, so their users will receive Confluence notifications from that customized email address. More on configuring customize domain emails

Settings refresh: Configuration and Security

We did some spring cleaning to give a few interfaces a modern look and streamlined experience!

Key changes:

You’ll notice a more intuitive, single-page experience. We added icons, preview cards, avatars, and success/failure flags when you make changes. We’ve also localized menu options and removed these deprecated fields:

• External user management

• Custom stylesheets for spaces

• Secure administrator sessions

You can find the updated pages in the left nav, or, with their new URLs:

• Global templates and blueprints: admin/templates-and-blueprints
• Configure code macro: admin/code-macro-configuration
• Security configuration: admin/security-configuration

Space admin Mission control

Space admins can now use Mission control in Confluence!

This change allows greater access to analytics and space management capabilities. It also allows site admins to dig deeper into information at the space level. Note: Mission control is only available for administrators with Premium or Enterprise plans.

To access Mission control:

1. Select Space settings in the left navigation bar.
2. In the new Monitoring and tools section, select Mission control.
3. View the dashboards and info in the Activity and Content management sections.

Request access to a space

Can't access a space you need to access? Now you can send an access request for an admin to review.

The request will go to the space's creator, who will be notified about it inside Confluence and via email.

As an admin, you'll be able to review the request and easily add the user to Space permissions and choose which permissions they should have.

Introducing content generation with richer context

Get smarter content creation with the AI-powered features in the Editor! With this update, you can now access information from your Jira and Confluence instances. Just share a link, and the AI will use data from these sources, making your content creation more insightful and comprehensive.

• Smartlinks: Use Smartlinks to seamlessly integrate information from Confluence pages and Jira issues. Simply paste a link, and the AI will automatically consider the content when crafting your prompt.
  Try: Give me a tl;dr about this project <link to project page>
• Content summarization: Get AI-powered summaries of articles, comments, Jira tickets, and Confluence content. This can help you quickly understand complex topics and extract key insights.
  Try: Summarise the work that has been done on this ticket <link to Jira ticket>
• Comprehension assistance: Leverage AI to translate user stories into technical content, highlight important points in documents, group fragmented information, and map relevant details. This streamlines your workflow and saves you valuable time.
  Try: List all the open action items from this page <link to meeting notes>

Quick react from Confluence mention notification emails

We've added emojis directly to comment and mention notification emails, allowing you to easily engage collaborators with a quick reaction. With a simpler reactions experience contextually available, users can reduce tool-switching by reacting directly from the email.

Quick react from Confluence comment notification emails

We've added emojis directly to comment and mention notification emails, allowing you to easily engage collaborators with a quick reaction. With a simpler reactions experience contextually available, users can reduce tool-switching by reacting directly from the email.

Stay more informed about unread comments than ever before

We've added a small blue dot to the comments icon on the toolbar whenever there are unread comments. Thanks to this dot, it's now easier than ever to know if you have unread comments to address.

By selecting the icon when the blue dot is present, you'll be able to navigate through your unread comments as the topmost items in the comments panel.

Be more expressive with panels

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Automatically get a personal space

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

• Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
• Select your profile icon at the top right of the global navigation bar and select Personal Space.
• Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Transfer of page ownership between users

When a page is created, the person who creates is now known as the owner of that page. We've made it possible for page owners to transfer ownership of their page to another person at any time. Space and site admins can also transfer page ownership from one user to another.

This way, if a current page owner leaves a project, team, or company, ownership of the page can then be granted to whomever is most appropriate, and maintenance and validity of the page remains fresh.

A page owner is the ‘point person’ for a given page and their name appears in the byline, under the page title.

Learn more about page ownership and how it can be transferred

Control what you see in your products

Product recommendations now have controls, so now you can dismiss them or learn more about why you’re seeing them. These controls are being added to the recommendations in the app switcher menu which means you'll have more control and receive better product recommendations.

You can select the three dots next to the recommendation to learn why we have recommended it or to dismiss it entirely.

The recommendation controls will first be released to both Free and Standard teams of up to 50 users. Note: Only admins will be able to add a new product by clicking on the recommendation.

Template suggestions in the page editor

When creating a new page, you start off with popular templates featured first.

Once you begin adding a title to the page, these featured templates will be replaced by suggested templates: templates that may be a better match for your needs based on the title you entered.

1. Create a new page.
2. Start typing a page title.
3. Recommendations of popular templates will be replaced by suggested templates, based on the title you've entered.

Home has a new look

Jump into work with Confluence Home, now with an improved look and feel. This visual refresh includes layout and iconography updates.

Visit Home to see these changes.

Use Confluence databases to organize and connect work

Confluence databases will be generally available to everyone over the coming weeks. Use databases to structure, connect, and manage your work.

Organize information with structured fields, connect your work with real-time syncing across databases and pages, and visualize information using layouts and custom views.

Explore what's possible with Confluence databases and see how to get started.

See comments appear, resolve, and reopen in real time

When a new comment is created, a highlight will now appear on the page in real time. Similarly, comment replies - along with resolved or reopened comments - will also appear instantly in real time.

Restore and reattach inline comments, even after deleting highlighted text

Inline comments anchored to highlighted text can get resolved when that text is changed or deleted during an editing session. It is now possible to restore those comments by reattaching them to selected text in the editor.

Resolved comments can be accessed from the More actions menu on the toolbar. Find the resolved inline comment you want to restore, and select Restore comment.

In the editor, highlight text you'd like to add the comment to, and select Add comment.

Share whiteboards with anyone

Let anyone with a whiteboard’s public link (even external people) view what’s happening on a whiteboard in real-time. This can be useful for sharing roadmaps, brainstorms, holding workshops, and more.

Anonymous visitors are represented in the top toolbar and as a cursor moving across the whiteboard while they’re viewing it. They can see collaborators working on the board and other anonymous visitors.

Anonymous visitors and their cursors are also visible to collaborators who are working on the internal version of the whiteboard. Collaborators can control what their name appears as to anonymous visitors.

To turn on and copy a whiteboard’s public link:

1. Go to a whiteboard.
2. Select Share.
3. Turn the Public link toggle on. This will auto-copy the public link.
4. Or if the toggle is already on, simply select Copy public link and share it.

To view what public whiteboard visitors see, you can copy the public link and paste it into your browser.

Configure and display labeled content with clarity and ease

You can now find and customize the Filter by label macro (formerly known as "Content by Label") more easily than ever, thanks to the following changes:

• New and improved name and icon for instant discovery.
• A simpler filtering experience with a more clearly organized dropdown menu.
• An overall clearer and better organized set of options in the configuration modal, for faster and easier customization.

Updated email notifications for new content

We've redesigned email notifications to make it easier to scan updates about new content created in a watched Confluence space. The new email format allows you to easily see a summary of all newly created Pages and Blogs in your watched spaces, and lets you easily click into Confluence for more details.

The new email design eliminates the need to scroll through extensive updates in order to find the content that's most relevant.

If you've already opted into new content notifications, there's no action needed to take advantage of this update.

If you don't already get emails about newly created content, you can opt in to do so. To opt into these emails:

1. Visit email settings
2. Enable "Content I'm watching" for "New Pages" or "New Blogs"
3. Watch the spaces where you want updates about new content. If you want to be notified when you create new content, you should also select "Notify on my own actions" and "Autowatch" if you are not currently watching the space.

Once opted in, you will receive an email each time new Pages or Blogs are created in your watched spaces.

Collaborate and turn ideas into action with Confluence whiteboards

Confluence whiteboards will be generally available to everyone over the coming weeks. Use whiteboards to collaborate and turn ideas into action, faster than ever before.

Whiteboards are great for collaborative activities, such as brainstorming ideas, running retrospectives, planning out and breaking down work for your team, prioritizing what’s coming next, creating diagrams and flowcharts, and more.

Take advantage of integrations with products like Jira. You’ll be able to turn sticky notes into Jira issues and create relationships between issues.

Compare plans and explore what’s possible with whiteboards.

Manage space access in bulk

Admins can now save a bunch of time and repetitive tasks by adding a single user or group to all spaces on a site (or remove them from all spaces) in one bulk action.

This can be done for literally all spaces on the site, for all spaces except personal spaces, or exclusively for all personal spaces.

Catch up quickly with page comments summary

Now, Atlassian Intelligence can summarize page comments for you, making it easier and faster to catch up on important feedback. Just navigate to the bottom of the page, above the first page comment, and select Summarize comments.

New comments since you last checked? Select the refresh icon to generate a summary that includes all the latest feedback.

Admins can now create automation rules for public links

We're adding the ability to create automation rules directly from the public links setting on a page.

When an admin on a Confluence space with automation turns a page's public link on or off, they will see a prompt to create a new automation rule to manage public links.

Automatically build automation rules for public links

Admins can now create automation rules to manage public links on their Confluence site.

When you use the public links settings, we'll show you a prompt to automatically build a rule for public links in new spaces.

Automatically build automation rules to assign guest users to a space

Admins can now create automation rules to manage space assignments for guest users.

We'll show you a prompt to automatically build a rule to assign spaces to new guest users when you assign spaces in three ways:

• Using the dropdown menu next to the guest user's name
• Using the bulk assign screen
• Setting a default space for guest users in Global Permissions

Confluence Page Verification

Pages owners and admins can now add a new Verified status to pages. This supports page verification functions in Confluence automation.

Improved collaboration with image and video comments

You can now add comments to images and videos in Confluence Cloud, making collaboration and adding context a breeze. ️

This update lets you add comments directly to images and videos on your pages. When viewing a page, hover over or focus on an image, and a new comment button will appear. While editing, select the image and use the new comment button in the toolbar.

Like text comments, you can easily add your thoughts and discussions. When a comment is added, a handy icon will appear in the corner of the image, letting you know there's a discussion brewing.

Just a heads up: Inline images can't be commented on yet, and each image or video can only have one comment thread.

Improved default guest space selection

Admins will now be able to choose a default space for all future guests directly from the Assign guest to a space interface. When assigning a guest to a space, admins will now see a checkbox that lets them use that space as the default space for guests.

Confluence admins can navigate to Settings (wheel icon) and select Global Permissions.

• Select the Guests tab.
• Select one or more guests and select + Assign Space.
• Select a space and then check the box next to Set as default space for guests.
• Select Assign.

Improved default guest space messaging

Admins will now be able to access the default guest space settings in Global permissions directly from the guest request access email. We’ve made it easier for admins to understand the benefits of setting a default space for guest accounts.

Emails sent to admins when a guest requests access will now include a link that takes the admin directly to the relevant settings page. The same link will also appear in the weekly summary of all guest accounts without space access.

Comment on whiteboards for further collaboration

The commenting experience will now be available in whiteboards, alongside pages. Leave comments, @mention teammates, reply to conversations, and more with comments in Confluence whiteboards. You can see mentions and replies directly in your notifications.

Switch to comment mode in a whiteboard by selecting the comment icon in the toolbar on the right or use M on your keyboard. Once you're in comment mode, click anywhere on the whiteboard to create a comment.

Introducing Spaces report: Empower your space management

Unlock comprehensive space management with our new Spaces report feature. Export detailed CSV reports on space activity, creation, and more directly from Confluence. This feature is ideal for admins seeking insights into space usage, activity, and storage.

Key changes:

• Exportable CSV reports for product admins, detailing each space's key metrics.

• Reports include space key, name, type, status, creation date, last activity, and storage used.

• New Spaces report page under Data management for easy access and report management.

• Supports organization, site, and product admins across Standard, Premium, and Enterprise plans.

This feature also provides essential space management data previously unavailable in Confluence. It aids in identifying inactive spaces, managing storage, and enhancing external collaboration, significantly improving admin efficiency and decision-making.

Expanded classification support for more items

You can now add classification levels to whiteboards and databases. Data classification is only available in Atlassian Guard Premium.

To get started:

1. Select Add classification in the top navigation.
2. Choose a classification level.
3. Select Update.

Recommendation emails

What's new or different?

Introducing recommendation emails—a weekly list of recommended and popular content, relevant to the spaces that each Confluence user has access to.

Prevent people from exporting content in specific spaces and projects

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the data export rule to prevent people exporting content from particularly sensitive Confluence spaces and Jira projects. Previously, this was only available for policies that covered entire workspaces or classification levels).

The data export rule requires Atlassian Guard Standard (formerly known as Atlassian Access).

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Introducing text highlighting

We are thrilled to announce the addition of text highlighting to our editor, a highly requested feature that enhances your content creation and collaboration experience. This new functionality allows you to easily highlight text, making important information stand out.

The ability to highlight text is easily accessed from the main editing toolbar, located right beside the text color option. Six highlight colors are available: grey, teal, lime, orange, magenta, and purple.

Highlighting can only be done by individuals with editing privileges for a page, unlike comments.

Settings refresh: Look and feel & Data management

We updated some site settings pages with a modern look and streamlined experience!

Key changes:

You’ll notice a more intuitive experience. We updated layouts, added pagination, enhanced tooltip messages, and more.

To find the updated pages, Confluence admins can navigate to Settings (wheel icon) and then view the left sidebar, or navigate to their new URLs:

• Application navigator: admin/application-navigator
• Default space logo: admin/default-space-logo
• Macro usage: admin/macro-usage
• PDF export: admin/pdf-export

Updates to the Trashed spaces interface

The settings under Trashed spaces have a new streamlined and modern look.

We updated the Trashed Spaces interface with new space logos and action icons to improve space identification and align with Atlassian design guidelines.

Also, the delete progress indicator now appears on the same page when you start the removal process, which provides a better user experience. The new path is: /wiki/admin/trashed-spaces

To access the updated Trashed Spaces settings, Confluence admins can navigate to Settings (wheel icon) > Data management > Trashed spaces.

Customize a dynamic info hub for your entire company with Company Hub

Company Hub allows you to customize a beautiful and dynamic company-wide information central within Confluence, where employees can go for up-to-date announcements, news, key resources, and more.

Product admins can add a custom name and color scheme along with images, visual cards, links, and more to instantly craft a hub that looks and feels like your company's go-to destination.

This feature is currently in beta and rolling out gradually to our Premium and Enterprise customers.

Streamlined space import process

We've revamped the space import process in Confluence, making it easier and more intuitive. Now, track your import progress directly on the same page with fewer clicks.

Key changes:

• The import progress is now displayed on the same page immediately after initiating the import, for both failure and success cases,

• The user interface has a more modern look.

• The new path is: /wiki/admin/space-import

To access the updated Import spaces settings, Confluence admins can navigate to Settings (wheel icon) > Data management > Import spaces.

Table alignment options

With this update, you can now align tables on your page to the left or center, giving you greater control over the layout and presentation of your content.

What’s New:

You can easily align your tables to the left or center of the page. A new button has been added to the table toolbar, allowing you to quickly select your preferred alignment. When you insert a table in full-width pages - these are now left aligned by default.

How to use:

1. Insert or select a table on your page.
2. Select the new alignment options button in the table toolbar.
3. Select your desired alignment: left or center.

This update provides a simple way to enhance the visual structure of your documents, making them more consistent, engaging, and easier to read.

Smart card confluence page automation action

We're adding an action to Automation for Confluence that lets you automate the creation of Smart Links in the content tree.

Search directly from the content tree

Now you can filter items in the content tree by title, making it faster and easier to find what you're looking for.

Just select the magnifying glass below the Content header and start entering a keyword from the item's title.

Mission control customized overview

We’ve added customization to Mission control for Premium and Enterprise plans. Admins can now select which metrics to display at the top of the page in the overview section of the feature. This update helps admins tailor the insights they see to best suit their needs.

Key change: A customizable top overview section.

To get started with this change:

1. Select the wheel icon in the top navigation on a Confluence Cloud site.
2. Select the Edit link in the Overview section in the top of the mission control feature.

Watch content with a single click

You can now "watch" Pages, Blogs, and Whiteboards with a single click on the watch icon button in the content header.

One-click watching makes it easier to stay updated on the most important content. When you watch a Page, Blog, or Whiteboard, you'll get email updates about changes.

To stop getting updates, just click the watch the icon and uncheck the box to stop watching your Page, Blog, or Whiteboard.

Quick react from Confluence content creation notification emails

We've added emojis directly to content creation notification emails about pages and blog posts, allowing you to easily engage collaborators with a quick reaction. With a simpler reactions experience contextually available, users can reduce tool-switching by reacting directly from the email.

Effortless content arrangement with drag-and-drop

We are excited to introduce a new drag-and-drop functionality for top-level elements in the Confluence editor, making it easier than ever to arrange your content. This feature enhances the user experience by allowing smooth movement of content, reducing the need for cut-and-paste actions, and providing a more intuitive and modern editing experience.

What's new:

• Drag and drop for top-level elements: A new drag handle makes it easy to rearrange any top-level element on your page.
• Single-click selection: Select any element with a single click on the drag handle for quick and easy movement.
• Auto-scroll functionality: Move content above or below the fold with automatic scrolling, ensuring smooth navigation while rearranging elements.

Fixed column widths for tables

We’re pleased to introduce a new feature that enhances your control over your tables. You can now set column widths to fixed, ensuring that your table layout remains consistent even on narrow screens. This option is available in Table options in the table toolbar and is unchecked by default, allowing tables to scale as they always have. For those who prefer their tables to respond dynamically to screen sizes, we’ve increased the maximum scaling to give your tables even more flexibility.

How to use:

1. Insert or select a table on your page.
2. Select the Table options icon in the table toolbar.
3. Select the Fixed column widths option to prevent your table columns from scaling down on narrow screens.

This update allows you to maintain the integrity of your table layouts across different screen sizes, providing a more consistent viewing experience.

Updates to creating a pull request

In order to provide you with a more consistent experience across creating and reviewing pull requests, we've updated the Create a Pull Request page. Now, you can add attachments via the editor toolbar, and we have moved the ability to add reviewers to the right sidebar.

Cache key support for self-hosted runners

Since releasing cache key support for builds on the Atlassian infrastructure earlier this year, we have been actively working to add cache key support for our customers who are using runners. That being said, we are happy to announce that we now support runners using cache key to generate caches. Additional documentation on smart caches with cache keys can be found in the following section of our Caches help documentation: Caching with file-based cache keys.

Upgrade your Compass GitHub app to allow Compass to ingest pull request data

Accept the updated permissions for your Compass GitHub app to authorize Compass to enrich the PR data/insights we show you in Compass.

Upgrade your Compass GitHub app:

1. In GitHub, go to the organization settings for the organization that you've connected the Compass app to.
2. Select GitHub apps on the left sidebar.
3. Select the Review request link.
4. Enter your GitHub password.
5. Select Accept new permissions.

You're now on the latest version of the Compass GitHub app.