• Atlassian Administration
• Jira platform
• Jira
• Jira Service Management
• Jira Product Discovery
• Confluence
• Customer Service Management
• Rovo
• Loom
• Assets
• Bitbucket
• Compass
• Opsgenie
• Focus
• Talent
• Teams
• Projects
• Studio
• Goals

Insights: Refreshed Active Users chart

The Active Users chart in Atlassian Administration is updated to provide more flexible reporting. Organization admins can now use date and app filters to explore active user trends across their organization more effectively.

1. Go to admin.atlassian.com.
2. Select your organization.
3. Go to Overview.
4. Interact with the Active Users chart using the new date and app filters.

Independent customer access settings for Customer Service Management

Admins can now manage customer access settings for Customer Service Management separately from Jira Service Management. This change allows you to enable public signup and anonymous access for your Customer Service Management help center while keeping your Jira Service Management projects restricted to internal or specific external customers. By decoupling these settings, you have more flexibility to tailor the signup experience and help center visibility to the specific needs of each app.

Manage customer access to your channels

To get started with this change:

1. Go to Atlassian Administration at admin.atlassian.com.
2. Select your organization, then navigate to Products.
3. Select Jira apps from the Jira admin settings in the top navigation Settings.
4. Navigate to Customer access within Customer Service Management and Jira Service Management to configure signup and portal access settings independently.

We’re replacing Beacon with Guard Detect

This update only applies to organizations that participated in the Beacon or Atlassian Information Security beta.

Beacon (beta) will soon be part of Atlassian Guard Premium. Read the blog

We’re replacing ‘Beacon’ with ‘Guard Detect’ in the CSV files you export. The name of your groups (such as beacon-admins) will not change.

In Atlassian Administration, you’re able to export CSV files for:

1. Managed accounts
2. Audit logs
3. External users
4. User API tokens
5. Authentication policies

We recommend checking and updating any scripts that may be impacted by the change.

Accessibility and style improvements to tables and page layouts

We restyled tables and updated the layout of pages. This improves accessibility and readability in Atlassian Administration.

You can see the changes on most pages in admin.atlassian.com.

Apply a default classification level for your entire organization

Data classification is the process of categorizing the sensitivity of information.

Apply a default classification level that can be enforced across your entire organization, enabling you to implement data classification quickly at scale. This classification level will be applied to all unclassified content within the organization.

This process requires Atlassian Guard Premium.

To apply a default classification level across your entire organization:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data classification
3. Select More actions (•••) > Manage settings
4. Choose the classification level
5. Select Update

Copy specific Jira projects or Confluences spaces to your sandbox

Save time copying data to your sandbox by choosing only the projects and spaces you need.

Understand how to select data to copy

To copy specific Jira projects or Confluence spaces from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Under Actions in the product table, select Copy production data.
4. Select the Specific projects or Specific spaces.
5. Follow the prompts to copy data into your sandbox.

Learn about what we copy to sandbox

Apply a default classification level for all Confluence products in your organization

Data classification is the process of categorizing the sensitivity of information.

Apply a default classification level that can be enforced across all your Confluence products in your organization. This classification level will be applied to all unclassified content within Confluence.

This process requires Atlassian Guard Premium.

To apply a default classification level for all Confluence products in your organization:

• Go to admin.atlassian.com. Select your organization if you have more than one.
• Select Security > Data classification
• Select More actions (•••) > Manage settings
• Choose the classification level
• Select Update

Prevent your team from using new Bitbucket workspaces without your approval

You can now proactively manage product requests for Bitbucket from admin.atlassian.com. This feature provides you with more oversight to control Shadow IT and billing.

After you select admin review required, you can approve or deny new Bitbucket requests from your managed accounts. This gives you greater control over where your team does their work.

This is available for Bitbucket as part of a beta program. It’s also available for Jira, Jira Service Management, Confluence, and Trello with an Enterprise subscription.

More about product requests

To manage product requests for Bitbucket:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Product requests.
3. Select Request settings. If this is your first time updating these settings, you may need to select Update request settings.
4. Next to Bitbucket, select Require admin review under the Request setting dropdown.

The next time one of your managed accounts tries to sign up for a product, they’ll receive a prompt to enter a reason for their request. After they create the request, all organization admins receive an email, letting them know someone created a request.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. Our findings showed that the types organizations needing to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policies currently block exports:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Control access to Compass with IP allowlisting

You can now apply IP allowlists to your Compass sites so that users can only access Compass from specific IP addresses. This gives you an extra layer of security.

IP allowlists for Compass requires a Premium subscription.

To apply an IP allowlist to Compass:

Go to admin.atlassian.com. Select your organization if you have more than one. 1. Select Security > IP allowlists. 2. Select Create allowlist. 3. Enter allowlist details. 4. For Applies to, select Compass. 5. Select Create.

Read more about IP allowlists

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Tailor your Jira Service Management sandbox setup

We're excited to introduce a new feature that allows you to save time by copying only the specific Jira Service Management (JSM) projects you need to your sandbox. This enhancement streamlines the setup process, ensuring you have exactly what you need without unnecessary clutter. Additionally, audit logs now track the copying of specific projects, providing a clear record of changes for better management and oversight. Understand how to select data to copy

To copy specific Jira Service Management (JSM) projects from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Under Actions in the product table, select Copy production data.
4. Select the Specific Jira Service Management projects.
5. Follow the prompts to copy data into your sandbox.

Learn about what we copy to sandbox

Choose what an API key does in your organization

You can now choose what an API key can do with scopes, which are specifically the actions an API key has permission to perform. You’re able to allow APIs to view, write, and delete content in your organization.

To create an API key with scopes:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Settings > API keys.
3. Select Create API key.
4. Enter a Name that makes it easy to remember the API key.
5. Select the expiration date for the API key. Keys can last no longer than a year.
6. Select API scopes to choose what the API key can do in your organization.
7. Review your API key information.
8. Select Create to save the API key.
9. Copy your API key and save it somewhere safe. You can't recover the API key later.

See how Rovo usage is trending in your org

Atlassian Rovo uses AI-driven insights to help you turn information into action. To follow usage trends, view the number of requests your users have sent to Rovo Chat or Agents. Use the date range filter to see usage trends over time.

Explore Rovo features

To view usage trends for Atlassian Rovo:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the AI usage tab.
4. Navigate to the Requests sent to Rovo chart.

Org insights, now with better organization

We’ve updated the Insights page so there’s less scrolling to find the right user and activity charts. There are now tabs on the page to group related charts.

To view your organization’s refreshed Insights page:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select a tab to see your charts.

Back up and restore Jira Service Management Assets

Assets in Jira Service Management is now included in the backup and restore of your Atlassian Cloud services.

1. Make sure you have the required permissions to use backup and restore features in your JSM site.
2. Go to the backup and restore section in your Atlassian Cloud admin settings.
3. Follow the steps to create a backup or restore your JSM Assets data.

Find out which external users have customer role access to Jira Service Management

You can now track external users that have customer role access to Jira Service Management.

To see this information, you can export a CSV file in Atlassian Administration.

To export the CSV file of external users:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security > External users.

3. From the External user policy or test policy, select … > Export external users

How to export external users

Reactivate your inactive custom domains

You can now reactivate your previously suspended custom domain. Instead of remaining suspended, your custom domain will be marked as inactive, allowing you the option to activate it whenever you want.

If you're unable to activate your custom domain you may see an Error status, Provisioned status, or an error notification next to your CNAME records. To fix this, you can troubleshoot your custom domain.

To activate your custom domain:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Product URLs.
3. Select the Custom domains tab.
4. For the domain you want to activate select More Actions (…) > Activate domain.

Manage access to analytics for all apps

We're introducing a new setting for analytics, which enables admins to choose whether or not the apps they're using can send data to third-party analytics tools. Check the documentation for the permissions you may need to access the new setting.

By default, this setting is enabled, which allows data sharing for all new app installations. However, admins can choose to enable or disable this setting at any time from the Connected apps page, even before a new app is installed on to a site. Admins can also configure this setting for individual apps at any time.

Admins can now see Rovo indexed objects for each third-party connector

Organization admins can now see the number of indexed objects against each Rovo third-party connector. To find out more about indexed objects and Rovo quotas, see Rovo usage quotas.

To see the object count:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Settings > Rovo.
3. Expand the site where you’ve connected a third-party app.

Monitor user API tokens without a subscription

You no longer need an Atlassian Guard Standard subscription to monitor the usage of user API tokens.

At no extra cost, you can view when a token expires, when it was last used and who created it. You can also revoke a token if you need to. You can track these details about user API tokens only for your managed accounts.

Explore user API tokens

To view user API tokens:

1. Log in to admin.atlassian.com > Security
2. Select User API tokens.

Experience improved reliability and loading time when using Discovered products

In response to recent customer feedback, we’ve made some important updates to the Discovered products screen and process.

We’ve redesigned the screens to improve loading time, and restructured the code to improve the reliability of rendering. These changes should prevent loading failures where customers have high numbers of discovered products. How to review discovered products

To get started:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Discovered product

Atlassian Intelligence & Rovo: Filter active users by site and date range

To better assist you in monitoring adoption trends, we've enhanced the ‘active user’ charts for Atlassian Intelligence and Rovo. You can now filter these charts by:

• • Date range:* View usage trends over specific time periods.

• • Site:* Identify where artificial intelligence features are being used most (if your org has multiple sites with Atlassian Intelligence or Rovo activated).

Understand how Atlassian Intelligence is activated for products, and how Rovo is activated for sites.

To view usage charts for Atlassian Intelligence and Rovo:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the AI usage tab.
4. Navigate to the relevant chart.

You will only see charts for the artificial intelligence tools that are activated and being used in your organization. More on gaining insights into product usage

SharePoint connector now has blocklist and allowlist

The Rovo SharePoint connector now includes support for both blocklist and allowlists. This gives finer control into what content is indexed by Rovo and Atlassian from your SharePoint instance. As an admin, you can configure these while you connect for the first time, or by managing an existing connector.

Runs on Atlassian program for cloud apps

We've rolled out a new program for cloud apps called Runs on Atlassian.

Apps that qualify for the program automatically get the Runs on Atlassian badge on their listing page. You can also browse and filter for Runs on Atlassian apps on the Atlassian Marketplace.

Runs on Atlassian addresses the following requirements from customers:

• Apps exclusively use Atlassian-hosted compute and storage.
• Apps support data residency that matches data residency provided by the host product.
• Customers are in control of data egress, such as analytics and logs, and can fully block data egress at any time.

Learn more about the program and what it means for you and your organization.

Personalize reliability monitoring with System health

We've introduced System health, a dashboard that shows the operational status and incident history of your Atlassian apps. This dashboard is free for all organization admins.

To start using System health:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Insights then System health to view Atlassian app statuses and active incidents.

Provision employee identity information from your identity provider

You can now provision the employee identity (ID) for managed accounts in your organization. When you provision managed accounts through SCIM to your organization, you can view the employee ID for a managed account in their account profile.

To provision employee ID, you need to update the attribute in your identity provider with the following employeeNumber attribute: urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:employeeNumber

How to map identity provider attributes for Okta, OneLogin, or Microsoft Azure AD

After you update the attribute and sync your managed accounts, you can view the employee ID in their account profile. To view employee ID:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Directory > Managed accounts.
3. Select Show details for a user.
4. Select More details.

SCIM API keys set to expire

Your existing System for Cross-Domain Identity Management (SCIM) API keys currently have an infinite lifespan. Starting on April 28, 2025, we will set your keys to expire between May 1, 2026 and May 1, 2027.

What is an existing SCIM API key? An API key generated before January 1, 2025. Who does this change apply to? Identity providers that provision users with SCIM to an Atlassian organization.

This change does not apply to these identity providers: Google Workspace or Microsoft Azure AD for nested groups.

Why are we making this change? To encourage you to rotate your keys to reduce the risk of leaked or stolen keys.

What action do you need to take? You don’t need to do anything at this time.

When we make this change you can view the expiration date for your existing SCIM API key.

To view the expiration date of your SCIM API key:

1. Log in to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Identity providers.
3. Select your identity provider Directory.
4. Select Provisioning.
5. View API key expires date in Provisioning. More about user provisioning

Manage and optimize your Atlassian landscape with Portfolio insights

We’re excited to announce the open beta of Portfolio insights – a feature set within Atlassian Administration that enhances how you discover, view, and manage your Atlassian portfolio.

Here are the main building blocks:

• • Discover and manage:* Get a centralized view of your Atlassian portfolio, with automatic detection of Data Center instances and Cloud sites.

• • Cloud readiness insights:* Assess your Jira and Confluence Data Center instances with the focus on cloud migrations. Get detailed insights into your data and recommendations on how to improve it for a smoother migration.

• • Instance optimization:* Monitor current health and performance of Jira Data Center. Get more information on what is working well and what can still be optimized to keep your instances high-performing.

Learn more about Portfolio insights and future plans

Portfolio insights is available for every admin, with no sign-up required. We're rolling it out from April 7 – if you can't access it yet, give us a few days.

To access Portfolio insights:

1. Go to admin.atlassian.com, and select your organization. If you don't have one already, you can create it for free.
2. Go to Settings > Portfolio insights.

Get started with Portfolio insights

Consistent and accessible charts in Administration

Atlassian Administration now features updated charts powered by Atlassian Analytics. These charts offer improved performance, visual consistency, and enhanced accessibility, making it easier for admins to analyze data and uncover insights.

To get started:

1. Go to Atlassian Administration (admin.atlassian.com).
2. Navigate to one of the following pages: Overview, Security Guide, or Platform Insights to view the updated charts.

Create Jira Product Discovery sandboxes

Set up projects, change configurations, and test on a Jira Product Discovery instance within an isolated environment. Sandbox is available for Jira Product Discovery on the Premium plan. More about sandboxes

To add a Jira Product Discovery sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Apps from the navigation bar.
3. Select Sandbox from the sidebar.
4. From the table of sandbox URLs, select Add and select Jira Product Discovery. (If you don’t have a sandbox site, select Create sandbox to create one.)

Discovered apps: clearer admin details

To help you better manage your Discovered apps (Shadow IT), we now display the organization admin’s name and profile picture in the table. We’ve also added a summary of how the user count is calculated. How to review discovered apps

To view details of discovered apps:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Discovered apps.

Atlassian Administration: improved navigation and visual refresh

We’re excited to share that on August 4, we’ll start rolling out our improved navigation, new sidebar categories, and refreshed look and feel across Atlassian Administration. These changes will be rolled out progressively, so you may see just the new navigation or the full experience. During the rollout, you’ll be able to switch between the classic and new experience. More details in the community post

Once rolled out, you can view the new navigation and categories in Atlassian Administration.

Data Security Policies: Unified controls and streamlined management

Admins can now manage organization-wide Data Security Policies in Atlassian Administration with a simplified experience. The new controls make it easier to configure, review, and enforce security policies across all Atlassian cloud products, reducing conflicts and simplifying policy management.

To get started with this change:

1. Go to Atlassian Administration.
2. Select Security, then Data protection, and open the Data security policy page.
3. Choose a control to view or edit its configuration.
4. Create a draft, make changes, and activate the control to enforce it across your organization.

Monitor all AI user activity in your org from a single chart

We've merged the Active Atlassian Intelligence users and Active Rovo users charts into a single chart: Active AI users.

This new chart offers a streamlined view of user activity, making it easier to monitor and analyze AI feature usage across your organization.

To view this change:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Insights.
3. Select the AI usage tab.
4. Navigate to the Active AI users chart.

Soft delete for Marketplace apps

We are introducing a soft delete feature for Marketplace apps on sites using cloud commerce platform billing and Forge apps. This update changes how you can uninstall, unsubscribe, or stop trials for Marketplace apps, providing more control and clarity during the removal process.

New roles and other improvements to the original user management experience

We updated the users and groups pages in the original user management experience. You’ll notice a new look and feel generally, including a new profile layout, on top of other usability and performance improvements. It’s also easier to navigate pages with many results and use filters to find specific users or groups.

Roles: You can now assign some app roles that weren’t previously supported in the original experience. These roles are Jira Service Management stakeholder and customer and Compass basic user.

Statuses: Has site access, No site access, and Account disabled statuses are now Active, Suspended, and Deactivated, respectively. You can filter your users list by these statuses, which come with colored indicators for quick recognition. Status is also now more prominent in a user’s profile.

Users: All actions in your users list are now in the more actions menu, including a new shortcut to remove a user from the site. To see or change a user’s roles, go to their profile, which now shows you specific app roles they hold.

Groups: Your groups list now shows you how many members are in a group and how many apps a group has a role for. You can also filter for groups that have a role for a specific app. In a group profile, you can search for a member and also see when they were last seen in the current site.

Soon, you’ll be able to manage your users and groups across multiple directories (sites) in one place. More about user management improvements

To explore these changes:

1. Go to your site administration in Atlassian Administration.
2. Select Users to see the new users list. Select any user to see the new user profile.
3. Select Groups to see the new groups list. Select any group to see the new group profile.

Control AI tool access to Atlassian apps

You can now manage domain access for Rovo MCP server, which gives you control over which AI tools and integrations can connect to Atlassian apps. You can choose to use or block the Atlassian list of supported domains, or allow access for individually selected domains.

To manage which AI tools can connect to your Atlassian apps:

1. Go to Atlassian Administration and select your organization.
2. Select Apps > AI settings > Rovo MCP server.
3. Add or remove domains as needed.

Track your usage with the new platform usage page

Organization admins can now monitor their consumption-based pricing and usage through a dedicated platform usage page in Atlassian Administration. This new experience provides a centralized view of how your organization consumes resources like AI credits and indexed objects across Atlassian apps, helping you manage costs and plan for future needs.

1. Go to Atlassian Administration at admin.atlassian.com.
2. Select your organization if you have more than one.
3. Go to Settings, then Platform usage.
4. Select Usage summary to view your current consumption and usage charts.

Control what content gets synced to Rovo from Microsoft Sharepoint

You can now control how Microsoft SharePoint content is synced into Rovo directly from the Admin Hub. This update lets you decide which files to include (by date) and how often they should be updated — giving you more flexibility and helping you keep data fresh with less manual work.

To limit or schedule Microsoft SharePoint content updates in the Admin Hub:

1. Go to Atlassian Administration
2. Go to Settings, and then Rovo.
3. When adding a new Microsoft SharePoint connector:
   • Click Choose content to include.
4. When updating an existing Microsoft SharePoint connector:
   • Click the “…” actions menu on the existing Microsoft SharePoint row.
   • Select Choose content to include.
5. Select the Limit by date tab.
6. Pick a date range for the files you want included.
7. Click Save.
8. Set up your preferred update schedule and save your changes.

Control access to apps with country-based IP allowlisting

Admins can now create IP allowlist policies that restrict access to Atlassian apps by approved countries, as well as IP addresses. This enhancement helps organizations strengthen security and support compliance and migration needs by limiting access based on country of origin across Jira, Confluence, Atlassian Analytics, Compass, and Rovo.

Discover how to create IP allowlist policies to access your apps.

To control access to apps with country-based IP allowlisting:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Device security > IP allowlist.
3. Select Create IP allowlist.
4. Enter a name and select sites or resources for the policy.
5. Select Location as the coverage type and choose from the list of approved countries.
6. Save the policy to activate it.

Event exclusion for third-party app activity logs in audit log settings

We are introducing a new event exclusion toggle for third-party app activity logs in your audit log settings. This feature gives organization admins more granular control over which events are stored in the audit log, helping reduce unnecessary data and ensuring only relevant logs are collected.

Release Date: November 3, 2025 Action Required By: December 1, 2025

If you want to continue receiving third-party app Confluence and Jira API request logs, turn the toggle on in your audit log settings before December 1, 2025. If no action is taken, these logs will be disabled for your organization on that date. You can change this setting at any time.

To manage event exclusion:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Insights > Audit log.
3. Select Settings in the top right corner.
4. Select the Event Exclusion tab.
5. For each event type, use the Action toggle to start or stop storing events.
6. When the warning message appears, confirm your choice.

It may take a few minutes for new activities to appear in the audit log.

Connect Marketplace apps to multiple Atlassian apps

Some Marketplace apps can now connect to multiple Atlassian apps. If a Marketplace app supports this, you can install it once and choose which Atlassian apps—like Jira, Confluence, and Compass—you want to connect it to. You can update these connections at any time in Atlassian Administration.

If your app is compatible with multiple Atlassian apps, you can manage where it is connected in Atlassian Administration.

To manage connections for an app:

1. Go to admin.atlassian.com
2. Select the relevant site.
3. Select Apps in the global navigation.
4. In the Sites section of the lefthand navigation, select the site you’re administering apps for.
5. In the lefthand navigation, select Connected apps. The Connected apps page displays all apps currently installed in your instance.
6. Select View App Details for the app.
7. In the Connections tab, under App connections, you can see all available connections for this app. The Atlassian apps that are connected to are marked with a “Connected” status, and those that have not yet been connected are marked with a “Not connected” status. From this screen, you can use the Connect or Disconnect buttons to add or remove connections with Atlassian apps.

Domain access management: Enable multiple apps from User Requests

Administrators can now enable eligible apps – including Jira, Confluence, and Loom – for a specific domain directly after approving access requests on the User Requests page in Atlassian Administration. This makes it easier to manage access and activate apps across your organization while performing access management tasks.

To get started with this change:

1. Go to Atlassian Administration.
2. Select User Requests.
3. Approve access requests, and you will see details about available apps.
4. Review the details to see and enable available apps for each domain.

IP allowlisting for Rovo experiences

Admins can now apply IP allowlisting controls to Rovo experiences at the organization level in Admin hub. This helps ensure that only users from approved IP addresses can access Rovo Search, Chat, Bookmarks, and more, improving security for your organization.

To learn more, see Specify IP addresses for app access.

1. Go to Atlassian administration (admin.atlassian.com) and select your organization.
2. Select Security > Device Security > IP allowlisting
3. Create allowlist or Edit an existing allowlist
4. Choose Rovo as the app when creating or editing an IP allowlist.
5. You must have at least one of the following plans to see the option for Rovo
   • Premium plan for Jira, Jira Service Management, Confluence, and Compass.
   • Enterprise plan for Atlassian Analytics.

Mobile App Management: Reset Sessions for Mobile Applications

Organization administrators can now use the “Reset Sessions” option to invalidate tokens that were issued to Mobile Applications for managed users. This Atlassian Administration feature safeguards your organization's data.

To get started with this change:

1. Go to Atlassian Administration at admin.atlassian.com.
2. Select your organization if you have more than one.
3. Select Security, then Device Security, and then Mobile app policies.
4. Edit an existing mobile app policy and select Reset Sessions.

Access policies: Block mobile browser access

Atlassian Guard now allows organization admins to block access to Atlassian apps from mobile browsers. This new condition-based policy helps you enhance security by ensuring users only access organization content through approved methods, such as Atlassian mobile apps or desktop browsers.

To get started with this change:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > User security > Access policies.
3. Select Create policy.
4. Enter a name and description for the access policy, then select Create.
5. Set the access control to Block, then select Turn on policy.

Assets is now a standalone platform app

To ensure we give our customers a seamless and secure experience, we're moving Assets from Jira Service Management as its own platform app in Atlassian Administration. Here, you can assign specific roles to people as well as manage billing and data residency. Existing permissions and access will be automatically migrated to minimize any disruptions.

Find all users and managed accounts in one place

We’re moving all your organization’s managed accounts into your Users list in Administration, and adding extra information to the user profile of your managed accounts. This addresses the confusion when some accounts appear in both your organization’s Users list and your Managed accounts list, accompanied by different profiles. With these changes, you only have to use the Users list to manage everyone, with filters to help you narrow your results. What are managed accounts?

With this update, the Total users count in your Users list may increase, because your Users list now also contains all managed accounts your organization owns, even if they aren't in your directory. Previously, the count only reflected users in your directory. To get the total users in your directory only, export your users list.

There is no change to the Active users count. It continues to count the number of users who are active or invited in your directory.

This change applies to organizations with the centralized user management experience.

To find your organization’s managed accounts:

• Go to Atlassian Administration. Select your organization if you have more than one.
• Select Directory > Users.
• Filter for Managed accounts using the Account type filter.

A faster way to automatically revoke inactive API keys and tokens (Enterprise only)

Administrators can now add actions in automation rules to automatically revoke inactive API keys and API tokens. You can set the inactivity period for each action, helping you keep your organization’s access secure. (Enterprise only)

To add these new actions to your admin automation rules:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Go to the automation section in your Organization settings.
3. Start creating or editing an automation rule.
4. In the Add an action step, select either Revoke inactive API keys or Revoke inactive API tokens.
5. Set the inactivity period as needed.
6. Save your rule. For best results, use these actions with a Scheduled trigger or select a preconfigured rule from the automation templates library.

Migration intent dropdown for cloud-to-cloud migrations

A new migration intent dropdown has been added to the cloud-to-cloud migration experience in Atlassian Administration. Admins can now specify whether a migration is a test or production migration. This intent is used by Atlassian’s Support and on-call teams to correctly assess incident severity and respond faster when production migrations fail, reducing manual back-and-forth.

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Start a new cloud-to-cloud migration.
3. In the Migration intent dropdown, select whether this migration is a Test or Production migration.
4. Complete the rest of the migration setup as usual.

Invite drawer: Improved group selection

Organization admins can now use an updated group selection experience when inviting users to Atlassian apps. This improvement makes it easier to find and select the correct groups, especially for organizations with many groups or multiple directories, ensuring users are assigned the right access from the start.

To get started with this change

1. Go to Atlassian Administration at admin.atlassian.com.
2. Select Directory, then Users.
3. Select Invite users.
4. In the Add to groups field, search for and select the groups you want to add users to.

Teams: Custom fields for team profiles

Organization admins can now define and manage custom fields for team profiles in Atlassian Administration. This update allows organizations to capture specific metadata—such as cost centers, locations, or divisions—making it easier to organize, find, and report on teams across the organization. These fields are also searchable and filterable within the teams directory.

To get started with this change:

1. Go to Teams Settings from Teams app.
2. Select Create field and choose a field type, such as Text, Number, Select, or User.
3. Enter a name and description for the field, then select Save.
4. Navigate to any team profile to view or edit the new custom field values.

Connect Marketplace apps to multiple Atlassian apps

Some Marketplace apps can now connect to multiple Atlassian apps. If a Marketplace app supports this, you can install it once and choose which Atlassian apps—like Jira, Confluence, and Compass—you want to connect it to on installation. You can update these connections at any time in Atlassian Administration.

During installation, you can choose which Atlassian apps to connect to, and you can update these connections later in the Atlassian Administration Connected apps screen.

For Marketplace apps, you can check an app’s compatibility with different Atlassian apps at the top of its Marketplace listing.

To install a Marketplace app that is compatible with multiple Atlassian apps:

1. Go to marketplace.atlassian.com.
2. On your chosen app, select the Get it now button for free apps or the Try it free button for paid apps.
3. On the pop-up screen, select the site where you want to install the app, choose the edition, if multiple editions are available, and select which Atlassian apps to connect the app to.
4. Select Review.
5. Review the details for the app and select Start free trial.

Improved tables: Enhanced accessibility and features

Atlassian Administration tables now support column resizing, reordering, and pinning. These updates make it easier for admins to manage users, groups, teams, and service accounts across 15 table experiences in Atlassian Administration.

To get started with this change:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Column controls are available across several table experiences in Atlassian Administration, including:
   • Directory > Groups (list and group detail views)
   • Directory > Teams (list and team detail views)
   • Directory > Service accounts (detail views)
   • User profiles (App access and Groups tabs)
   • Apps > Atlassian apps
   • Rovo > Rovo access
3. To try the new controls, open any of these pages and hover over a column header to resize, or select the column menu (⋯) to reorder or pin columns.

Manage app access to Rovo with blocklists

Organization admins can choose which apps shouldn’t have access to Rovo features, using the new Rovo access page in Atlassian Administration. This update replaces the allowlist approach in the AI-enabled apps page with a blocklist, making it easier to see and manage where Rovo features are disabled across your organization.

How to manage Rovo access

To get started with this change:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Rovo, then Rovo access.
3. In the Rovo access page, select Add app, then choose which apps to block from accessing Rovo features.

Add apps to your organization in FedRAMP environments

Organization admins can now add Jira, Confluence, and Jira Service Management apps to their organization in FedRAMP environments, without contacting Atlassian Support. Grow your secure environment as your needs change, and stay compliant with FedRAMP requirements.

1. Go to Atlassian Administration and select your organization.
2. Select Apps, then Atlassian apps, then Add app.
3. Select the app you want, and follow the prompts.

We’ll add the app to your organization, and you’ll receive an email to confirm the change.

Full site scan for Jira and Confluence

Full site scan lets organization admins and Guard Detect scan all Jira and Confluence content to find sensitive data and export results for follow‑up. Full site scan is available to Guard Premium customers and can be launched from the Guard admin experience under the Content scan tab in the header.

When you start a content scan, you can select what you’d like to scan. Make sure you’ve set up any custom detections you wish to scan before you start a content scan.

1. In Guard Detect, select Content scan from the header.
2. Select Start new scan.
3. You’re presented with a dialog box, read the information, check the checkbox to confirm you’ve understood it, then select Next.
4. Select the option that suits your needs — either all Jira and Confluence apps, or your selection of specific workspace.
5. Select Start scan. A dialog box will confirm the scan has been created.
6. Select Close.

Your scan will be listed in the scan history.

Application links: Create links in Atlassian Administration

Organization admins can now create application links for Jira Cloud in Atlassian Administration using Cloud Connector. This new creation experience simplifies the setup process by removing the need to manually copy and paste credentials between Atlassian Cloud and Data Center apps.

1. Go to Atlassian Administration.
2. Select Settings, then Application links.
3. Select Create link and follow the prompts to connect your Jira Cloud site to a Data Center instance using Cloud Connector.

Connected apps: End-of-support warnings for Connect apps

Admins and users will now see in-product warnings for apps built on the Connect framework to prepare for its upcoming end-of-support. These notifications in Jira, Confluence, and Atlassian Administration help you identify affected apps and plan your migration to Forge.

1. Go to Atlassian Administration, then select your organization.
2. Select Apps, then Connected apps.
3. Look for warning banners at the top of the page or within specific app details to identify apps requiring action.
4. For end users, look for dismissible banners within app iframes on Jira issues or Confluence pages.

View platform usage for current billing periods and up to 30 days ago

You can now review your organization’s platform usage during the current billing period and in the past 30 days. This gives you a greater period of time to spot usage trends in. What is platform usage?

We also now email you to tell you when your organization unlocks your first platform usage allowance, such as Rovo credits, so you can start monitoring usage against your allowance.

To monitor your platform usage:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Go to Insights, then Platform usage.
3. Select a usage type.
4. Select a time period to filter usage for. Your current billing period is selected by default.

Rovo: Improved navigation for AI controls in Atlassian Administration

Rovo AI settings have been reorganized in Atlassian Administration to help organization admins find and manage features more efficiently. This update groups key Rovo AI capabilities into a single, dedicated section in the sidebar.

To get started with this change:

1. Log in to admin.atlassian.com.
2. Select your organization if you manage more than one.
3. Select the new Rovo section in the sidebar.
4. Access and manage your Rovo access, Atlassian MCP server, Rovo settings, and Insights from the updated navigation.

Manage updates to Talent with release tracks and app updates

Talent can now be put on the bundled release track, so you can have more time to prepare and plan for changes to the Talent app. What are release tracks?

To schedule monthly changes for Talent:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Apps > Release management > Release tracks.
3. Look for Talent in the list of supported apps and select the change track option.
4. Choose the bundled release track to schedule monthly updates.

To view upcoming Talent changes:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Apps > App updates.
3. From the App filter, select Talent.

Guest role available for Jira

Collaborate with external partners and contractors by inviting them to Jira as guests. The guest role lets you provide restricted access to specific spaces in Jira without consuming a paid seat, helping your team work with external contributors while you maintain security and control.

How to invite guests to Jira

Mobile Security: Toggle App Trust for Intune MAM policies

Organization admins can now enable App Trust when creating or editing Microsoft Intune mobile app management (MAM) policies in Atlassian Administration. This change allows you to manage IP access requirements alongside your existing mobile security settings, providing more granular control over how managed users access Atlassian apps on mobile devices.

To get started with this change:

1. Log in to admin.atlassian.com.
2. Select your organization, then go to Security and Mobile security.
3. Choose Intune MAM policies, then select an existing policy to edit or select Create policy.
4. In the Select IP access section, select the App Trust checkbox to enable the setting.
5. Select Save or Next to apply your changes.

Access requests: View existing apps to help with approvals

Organization admins can now see which apps are already in use when reviewing requests to install new apps in Atlassian Administration. This additional context helps admins make more informed decisions about whether to approve or deny a request, reducing the time spent investigating app redundancy.

To get started with this change:

1. Go to Atlassian Administration, then select Apps.
2. Select User requests, then Access requests.
3. Choose a pending request to see details in the side panel, and find out which existing apps the requester already has.
4. Review the information to decide whether to approve or deny the request.

Access requests: View job title, department, and location

Organization admins can now view a user's job title, department, and location directly within access requests in Atlassian Administration. This additional context helps admins make more informed decisions when approving or denying requests for product access, reducing the likelihood of requests being ignored due to a lack of information.

To get started with this change:

1. Go to Administration at admin.atlassian.com.
2. Select your organization if you have more than one.
3. Go to Apps, then Access requests.
4. Select a pending request to view the user's profile details, including their job title, department, and location.

Data contribution settings will be available soon

Atlassian is introducing new data contribution settings to help you manage how Atlassian uses your organization’s metadata and in-app data to improve apps and AI experiences for all customers. More about data contribution settings

Before you update your data contribution settings, we recommend that you: - review our documentation - read our updated terms - visit our Trust Center for more resources

Available defaults and settings vary based on the highest active plan in your Atlassian organization.

Between today and May 19, 2026, we’ll gradually roll out data contribution settings in Atlassian Administration. When they are available, you can review and manage these settings. How to update data contribution settings

To update your settings,

1. Go to Atlassian Administration
2. Go to Security > Data contribution. Select Data contribution

Personalize reliability monitoring with System health

System Health is now generally available. Org admins can now access a personalized dashboard showing app status, site-level incidents, email alerts, and postmortems – free for all cloud plans.

To get started with this change:

1. Log in at admin.atlassian.com and select your organization.
2. Go to Insights, then select System Health.
3. Optionally enable email alerts via Notification Settings.

Hand off work items to AI coding agents from Jira

Hand off any work item to Cursor, Claude Code, GitHub Copilot, or other agentic tools, with full context, in one click.

You can now launch your preferred AI coding agent directly from a Jira work item. Jira automatically assembles the relevant context, including the summary and description, into a ready-to-go prompt, so your agent can start working immediately without manual copy-paste.

Supported tools: Desktop apps: Cursor, GitHub Copilot, OpenAI Codex, VS Code. Terminal and CLI tools: Claude Code, Rovo Dev CLI.

1. Open any work item in Jira and find the code icon in the work item header.
2. Select your coding agent from the dropdown.
3. For desktop apps, the tool opens with a pre-filled prompt containing your work item context. For terminal-based agents, copy the ready-made command in one click and paste it into your terminal.

Agents: Discovery and installation in the agent picker

Save time and streamline your workflow by discovering and installing coding agents directly from the agent picker in Jira. This update helps you find the right tools for your development tasks without leaving your current context.

1. Open the agent picker in Jira.
2. Select the Explore coding agents footer link to open the Browse agents modal.
3. Select an agent to install it and start using it in your work.

Plan your work with AI agents

Save time and improve the quality of your agentic work in Jira with planning mode.

When you assign or mention an agent on a work item, Rovo now gathers relevant context from across your Atlassian apps and connected third-party apps to help you define clear intent and outcomes. This ensures your agents have the specific information they need to succeed, leading to better results and more efficient execution.

1. Open a work item in Jira.
2. In the Agents section, select the Planning mode icon and toggle it on.
3. Delegate the work item to an agent, mention one in a comment or transition the work item to a status with an agent.
4. If you’ve assigned a coding agent, review the suggested repo and accept the suggestion to proceed.
5. Follow the prompts in the agent session to answer any clarifying questions and review the generated plan.
6. Select Start working to publish the plan to the work item Description and start execution.

Timeline: Sort work items by assignee, status, and dates

Organize your project timeline in Jira by sorting work items based on the assignee, status, or key dates. This update helps you quickly find specific work and better understand your team's schedule and progress.

To get started with this change

1. Open your project in Jira and select Timeline from the left navigation.
2. Select the Sort menu at the top of the timeline.
3. Choose to sort your work items by Assignee, Status, Start date, or Due date.

Boards: Assign agents to columns

Save time by assigning agents to workflow columns directly from your board in Jira. This update allows you to manage agent assignments more quickly in team-managed spaces without leaving your current view. You can also hover over an agent’s avatar to see their details at a glance.

• Go to your board in a team-managed board in Jira.
• Hover over a column header to reveal the Add agent icon.
• Select the Add agent icon to open the agent picker.
• Select an agent to assign them to all transitions in that column, or remove an existing agent.
• Hover over any assigned agent's avatar to view their profile details.

Create agents directly from Jira work items

You can now create and configure agents without leaving your current work item. Select Create an agent from the Assignee or Agents field, and an agent plan will be drafted based on the work item context — ready for you to review, refine, and activate in seconds.

1. Open a work item in Jira.
2. In the Assignee or Agents field, select Create an agent.
3. An agent plan is drafted based on the work item context.
4. Review the suggested name and instructions, then edit if needed.
5. Select Create to activate the agent on your work item.

Group work items in the timeline view

Organize work more effectively by grouping work items on your timeline. You can now group your work by fields like assignee, status, or labels to see who’s working on what and better manage your team’s capacity. This helps you visualize workload at a glance and ensures work is distributed fairly across the team.

To group work items:

1. Go to your Jira space and select Timeline from the navigation.
2. Select the Group by menu at the top of the timeline.
3. Choose the field you want to reorganize your work items by.

Timeline: Save and share custom views

Plan work more effectively in Jira business projects by saving custom timeline views. Project admins can save timeline configurations at the project level so teams can quickly return to the same planning context, while individual users can still personalize their own view and reset back to the saved version when needed.

To get started with this change

1. Go to your business project and select Timeline from the project navigation.
2. Adjust the timeline to the planning context you need, such as applying filters, changing display options, or updating other supported timeline settings.
3. If you're a project admin, select + in the project navigation bar to create a new timeline view.
4. After configuring your timeline view settings, select the save icon and choose Save timeline to persist your changes, or Reset to last saved to return to the last saved configuration.
5. Use the view switcher to move between saved timeline views, or share the saved view link so teammates can open the same project-level timeline setup.
6. If you make personal changes, select the reset icon to return to the last admin-saved configuration.

Field schemes: A new way to manage fields

Jira admins can now use field schemes to manage which fields are available and required for different work types. This new experience replaces the legacy field configurations and field configuration schemes, providing a more intuitive way to ensure projects only include relevant fields.

To use field schemes:

1. Go to Jira settings, then Work items.
2. Select Field schemes from the sidebar.
3. Choose an existing scheme to edit or select Create field scheme to start a new one.
4. Use the Advanced settings sidebar to specify which work types a field is available or required on.

Create or edit work types on the software board view

If you’re an admin working on a team-managed project, you can now create a new work type or edit an existing one directly from the dropdown when creating work items inline on the software board or backlog view. This experiment aims to make managing work types faster and more convenient while you work.

To try out the new inline issue type configuration on your software board view:

1. Go to your software board view in Jira Software.
2. Select the dropdown for work type when creating an issue inline.
3. Choose to create a new work type or edit an existing one directly from the dropdown menu.

New navigation: A faster way to find work

Key parts of the top navigation have moved to the sidebar, aligning Jira with other software tools you use daily. The new navigation is centred on customization capabilities and ease-of-use improvements, featuring:

• A customizable sidebar you can personalize to the unique way you work

• Expand or collapse sidebar options to maximize screen space when needed

• A horizontal project navigation admins can customize to each project

Find out more about the new navigation

Reducing ‘issue’ terminology in Jira

We’re reducing the use of 'issue' terminology in an effort to simplify our language and better suit all team types.

Highlighted search terms in in-product help

When you search in in-product help, we'll highlight your search terms in results so you can quickly see how the results relate to the terms you've entered.

To search in in-product help, select the help (question mark) icon in the navigation and enter your query in the search field.

Note: In-product help is available in many screens in Jira, including in software, service desk, and work management projects. There may be some screens where in-product help isn't available yet.

Edit your help center's home page layout and add rich content to it

With this release, admins will have more control over their help center's home page, allowing them to tailor it to fit the needs of their audiences. They will be able to:

• hide and reorder sections on the home page to create a more organized experience - add layouts, images, and rich content to make the help center visually engaging and user-friendly.

This will help admins create a more customized and appealing help center for their different audiences.

Enhancements to work item hierarchies in the issue navigator

We've introduced the ability to view work item hierarchies, providing a clear and concise overview of related tasks at a glance. Additionally, you can now easily add work items directly from the list.

This update improves clarity, structure, and scalability. It allows you and your teams to efficiently manage tasks in both team-managed and company-managed projects.

Prefer a flat list view?

If you prefer working with a flat list of work items, you can easily customise your view.

Go to View settings and select Hierarchy

New and updated virtual agent Channel management

This update simplifies channel management and enhances the visibility and usage of the virtual agent across your Jira Service Management projects.

Streamlined configuration: For a more efficient admin experience, manage all channel configurations from a single Jira Service Management channel home.

Centralized channel visibility: View all connected channels with the virtual agent in one place.

Unified testing: Test draft intents and AI Answers directly from the web preview, eliminating the need for specific Slack request channels.

Read more about how to use the virtual agent in your customer channels

Creating a Jira issue can now trigger an automation in Confluence

We're adding a new trigger to Confluence automation that will let you run a rule when a new issue is created in a specified Jira project.

Space and product admins can build a rule by navigating to a page and selecting the Automation (lightning bolt) icon.

1. Select Issue created in Jira as your trigger.
2. Select Connect to connect Confluence to your Jira project.
3. If your organization has multiple Jira sites, you will need to select a Jira site from the Create connection menu.
4. Select one or more projects from the dropdown menu.
5. Continue to build your rule.

Insight settings are being removed from software projects

As part of our ongoing effort to simplify project settings for admins, we're removing the option to configure insight settings in Jira software projects. Insights will continue to show as normal, but board admins and project admins won't be able to enable or disable specific insights, and any insights that were previously disabled will now be enabled. This means that all insights available in a project will be visible to any user who selects Insights from the board or backlog.

To send us feedback about this change:

1. In your Jira software project, select Board or Backlog.
2. Select Insights.
3. Scroll to the bottom of your Insights and select Give feedback.

Jira Plans: Drag and drop field columns

You can now drag and drop field columns in the timeline view to instantly reorder them. You’ll also find a More actions menu in each column header to quickly remove or reorder columns, so you can make adjustments without interrupting your workflow.

To reorder columns in your timeline, select and drag a column header to your desired position. For more options, select the More actions (...) menu in the column header to reorder or remove columns.

Collect higher quality information with business forms

Gather better quality information with new functionality for business forms.

Choose from more fields including parent, category and people. Have more control by making fields optional or required to submit when building a form. You can also add more detailed guidance for people submitting a form, by adding field descriptions.

Manage your form fields

To find updates to business forms, you’ll need project admin access:

1. Open a business project and navigate to Forms in the project navigation.
2. Select an existing form or select + Create form
3. Find all new functionality while building your form.

As part of the shutdown of the "External Assets Platform", the ability to create, add, or modify "External Assets Platform" custom fields has now been removed

As part of our ongoing efforts to deliver the most streamlined and integrated service management solution, the ‘External Asset Platform’ will be shut down.

Learn more about the shutdown of the 'External Assets Platform'.

This change will take place in two stages: currently, we are removing the ability to create new "External Assets Platform" custom fields, add these fields to projects, or modify the contents of existing "External Assets Platform" custom fields.

Ultimately, all existing "External Assets Platform" custom fields will be removed, along with any data contained in them. If you have not yet begun backing up your data from your "External Assets Platform" custom fields, we recommend you do so immediately using the provided script.

Introducing 'work' as the new collective term for items tracked in Jira Cloud

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

We’re introducing work as the new collective term for all items tracked in Jira. We’re also exploring ways to incorporate the language you use for your own work types.

• Read more about these changes on the Atlassian Community.

This change builds upon our previous efforts to reduce the use of 'issue' terminology in Jira.

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. We found that organizations that needed to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policy currently block exports:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Introducing a brand new way to complete bulk actions in the issue navigator

We’re introducing a toolbar in the issue navigator so users can update multiple issues even more seamlessly.

To use the new toolbar:

1. Select multiple issues from the list view in the issue navigator. You can either:
   1. Use the issue checkboxes.
   2. Hold Ctrl (Windows) or Command (Mac) while selecting issues
   3. hold the Shift key to select a group of adjacent issues
2. The new toolbar will appear. You can either select Edit fields to make edits to fields in your issues or Change status to transition your issues.

It just got easier to keep on top of your unread comments

We’re introducing an unread badge in the Comments column in the list view to help you easily identify work items with unread comments. This allows you to stay on top of important discussion and collaborate with your team.

To make sure you get to try this feature, we’ll be automatically adding the Comments column to all list views.

Join the conversation and give us early feedback

See all your Asset attributes now in Forms

Take the guesswork out of selecting the right Asset when filling out a form and find all attributes now visible on Asset form fields. Previously when filling out a form, customers would only be able to see the object name which made it hard to know what option to select. Now you’ll see the same attributes listed alongside each object - just like you do on request types.

Unlocking another level of help center customization

The Jira Service Management help center is getting a sleek and modern design update across all its pages, offering new opportunities for customization. Admins will be able customize the help center navigation and manage background and text color for sections in their home page.

To customize the navigation: 1. Go to the help center of your choice. 2. Select Customize, then Customize look and feel from the navigation. 3. Scroll down the side panel to find the navigation color settings.

To manage section settings: 1. Go to the help center of your choice. 2. Select Customize, then Edit page layout from the navigation. 3. Select the section you want to customize and manage its settings on the side panel.

Manage views directly from the space navigation

Project admins can now add or remove views directly from the space navigation, giving them more flexibility to customize the space to suit their team's need.

To add a view, select the plus icon + in your space navigation and choose which view you want to add.

To remove a view, select the tab options menu (...) next to the tab name, and then select Remove.

Jira: Reparent work items in list view

You can now select (drag and drop) work items to reparent them. This makes it easier to restructure work without losing your place.

To reparent a work item:

• Make sure you're in the list view within your project
• Select (using drag and drop) the work item you want to reparent.
• Move it to the new location (drop it). This will update the hierarchy.

We've launched a new prioritization project template

When you set up a new project in Jira, you can use project templates. There are many to choose from, including specific templates from different apps like Jira Product Discovery and Jira Service Management. We've just added a new template for projects that are all about gathering ideas and prioritizing them. With this new prioritization template you can list ideas and add data to them. You can then use this data with common frameworks (such as RICE) to prioritize. The project has multiple views, like an effort and impact matrix, list, or roadmap view, so you can see and share your priorities in a way that suits you.

Anyone who has Jira Product Discovery and permission to create projects can use this template.

See and organize work by Focus area in Jira Plans

You can now view, filter, and group work by Focus area directly in Jira Plans. This integration lets you see which Focus areas are linked to your Jira work items, making it easier to align and organize your planning. The Focus area field is read-only for now and available to select customers.

To see and use Focus areas in your Jira Plans:

1. Open a plan in Jira Plans where Focus is provisioned for your site.
2. Look for the new Focus area field in your plan’s fields.
3. Use the filter or group options to organize work by Focus area.
4. If you don’t see this feature and have both Focus and Jira Plans, reach out to your Atlassian contact or the #focus-area-in-plans Slack channel to request access.

Software projects: More context on completed and open issues when you complete a sprint

We’ve added extra details to help you understand the status of all issues whenever you complete a sprint in a Jira software project. When you select Complete sprint, we’ll tell you which board columns contain completed issues, and which ones contain open issues. This can help you decide if you need to move any issues around on the board before you complete the sprint.

Beta: Generate work item descriptions from Confluence links using AI

AI can assist in generating work item descriptions when you simply paste Confluence links into Jira. By using the context from the Confluence link placed in the description field of the work item, AI creates structured content to generate and improve the description.

To generate work item descriptions:

1. Paste a Confluence link in a work item’s description field. If a Confluence link is already present, edit the description field.
2. Select Improve description.
3. Once the description is generated, select either Insert below or Replace to update the work item description.

Adding work types: Changes to default behavior

In Jira, when you add a new work type via Jira settings or by using the REST API, it will no longer be added to the Default Work Type Scheme automatically.

We're making it easier to compare plans during a trial

When you're in a trial, you can now click on the trial button in the top navigation and see the plan options available to you. This way, it'll be easier for you to understand the plan that is best for your team based on the features that plan includes. You can also easily upgrade and pay from the plans page.

Rovo responses now include information from the web

Get responses that use general knowledge and information from the web by turning on the Web search toggle when you're chatting with Rovo.

When enabled, this feature allows Rovo to use the internet as a source for your responses, giving you richer, more up-to-date information alongside your internal knowledge.

In a new chat with Rovo:

• Open the Customize menu in the bottom left of the prompt composer
• Toggle on Include web results
• Type out your prompt and hit Submit

Your responses will now include your usual internal knowledge and information from the web. Make sure to review all responses from Rovo.

Improvements to the timeline in business projects

We're changing some of the timeline’s features to be consistent with the list view in business projects. Now, you can move work items more easily, and add more than 100 child items to any parent item. You can no longer expand/collapse all work items at once.

Field configuration schemes: Field limits for optimized performance

To ensure your Jira apps remain fast and reliable, we’re introducing a limit on the number of fields you can add to a field configuration scheme. This change helps maintain site performance by preventing overly complex configurations that can slow down your experience.

To get started with this change:

1. Go to Settings, then Work items.
2. Select Field configuration schemes.
3. View your existing schemes and try to add a new field configuration to a scheme.
4. If a scheme is already at the limit, Jira will prevent you from adding more fields to it.

Linking related Confluence content using Atlassian Intelligence is now generally available

We're excited to announce that linking related Confluence content to work items using Atlassian Intelligence (AI) is now generally available.

With AI, you can effortlessly find and link related Confluence content to your work item, so you always have all key information at your fingertips. This allows you to fully understand the work context needed to make progress.

To find and link related Confluence content using AI:

1. Open the work item.
2. Select Improve work item, then Link Confluence content.
3. Select Link for individual links or Link all to link all related Confluence content at once.

Read more about linking Confluence content

Upgrade from a Standard to Premium plan

If you're an admin on a Jira or Jira Service Management Standard plan, you'll now see an Upgrade button. This lets you explore what features are included in a Premium plan and decide if it's the right upgrade for your team.

A cleaner All activity tab in work items

We’ve updated the All tab in the activity section of each work item. This improves readability and reduces clutter.

It's easier to scan and understand updates in a work item’s history, at a glance:

• Entry grouping: Similar updates are now grouped together to reduce clutter.

• Modern UI: Improved alignment, formatting, and date presentation for a cleaner look.

• Progressive disclosure: Long descriptions and details are now collapsible, reducing excessive scrolling.

This more structured and intuitive layout helps you quickly access relevant updates without the overwhelming detail.

Jira Plans - Turn releases off and on in your plan

Releases are a powerful tool for planning work for software teams, but for Marketing or Design teams? Not so much. For planners who don't need to see releases information from their plans, you can now hide it for a simpler planning experience.

When you turn releases off in your plan, you’ll no longer see: - the Releases tab - the Releases field from the timeline as well as any filters that use it - release markers on the timeline, calendar, and program board - the option to group work items by assigned releases in the View settings menu - any rolled up dates based on releases

For a full breakdown of this new feature, read more in our documentation.

Customize project backgrounds with images and color gradients

Jira admins can add different colors and images to project backgrounds.

To change the background, you must be a Jira project admin using the new navigation.

To set a theme in a company-managed project:

1. Next to your project's name in the sidebar, select More actions (•••).
2. Select Set project background.
3. Select a theme.

To set a theme in a team-managed project, you can follow the above steps, or:

1. Select More actions (•••) next to the project name.
2. Select Set project background.
3. Select a theme.

Limits enforced on work types per space

We've now enforced a limit on the number of work types that can be associated with each space to ensure fast and reliable performance. This enforcement helps keep your space configuration manageable and performance predictable as your organization scales.

Discover more on work type limits in your space

To view and manage limits on work types:

1. From the top navigation, go to Settings, then Work items.
2. Select Work types, then edit a work types in your space to see if you've reached the limit.

Limits to work type schemes and field configurations are coming in 2026

We recently announced that Jira will limit the number of work types that can be used in a project to improve performance and reliability of large sites starting in February 2026. Work type schemes will be capped at 150 work types per scheme, and field configurations will be capped at 700 fields.

In our recent post in the Atlassian Community, we cover what tools are available to help you clean up your sites in preparation for this change.

Subscribe to your change calendar and explore the new filters

We’ve made major improvements to the change calendar to help you stay on top of change events and avoid conflicts across your services, Assets objects, and teams.

Subscribe to change calendar from your external calendar You can now generate an iCal link and subscribe to your change calendar from apps like Google Calendar, Apple Calendar, and Outlook. This lets you stay updated on change activity without logging into Jira Service Management.

New JQL filtering in change calendar Use JQL to filter work items shown in the calendar view. Filter by affected services, affected Assets objects, change types, or any custom fields, so you can focus on exactly what matters.

Show or hide change events by type Choose which types of change events to display on the calendar, including freeze windows, maintenance windows, and standard work items.

Link your change calendar with affected services and Assets objects You can now select affected services and Assets object fields when creating a new change window. This helps surface change conflicts more clearly and ensures better risk insights for service-dependent work. Read how to connect Assets schemas with changes

Generate a subscription link directly from your change calendar following these steps:

• Navigate to Operations > Change calendar in your service project.
• Select Subscribe to change calendar icon in your toolbar.
• Choose the event types and calendar format, then generate your calendar link.
• Paste the link into your external calendar app (Google, Apple, or Outlook). Read more about subscribing to change calendar

Once subscribed, you’ll automatically see any future updates to change events in your external calendar.

You don’t need to take any action to start using the new filters or event fields. They’re already available in the change calendar and the change event creation form.

Refined drag and drop experience in the work item

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira.

We’re running an experiment with two variations.

New plans background save process

No more waiting around for plan changes to save. Now, you can keep working in your plan while changes save in the background. If there's any errors or incomplete fields, we'll prompt you to reopen the unsaved changes modal and resolve the problem.

Jira Plans - Sprint capacity calculations now includes completed sprints

Completed sprints are now included in capacity calculations on the timeline and program board in Plans. This ensures a more accurate reflection of the team's velocity.

How to view capacity in your plan

Create custom roadmaps directly from your project menu

Jira Product Discovery is an Atlassian app that allows people to create custom roadmaps. You can add or edit information such as dates, assignees, and more.

You may now see a recommendation in your project menu about Jira Product Discovery roadmaps. You can select this recommendation, add Jira Product Discovery, and create a new project with a custom roadmap template. Only admins will see this recommendation. It is being rolled out to people on Free Jira plans first, then it will roll out to Standard and Premium Jira plans in the next few months. You can dismiss it at any time or go to admin.atlassian.com to manage your recommendation settings.

Prompt for Jira users to return to Confluence after inactivity

If someone has access to both Jira and Confluence but has not used Confluence in the last 28 days, they will now see a flag in Jira encouraging them to rejoin their team in Confluence. This flag includes a direct link to Confluence Home and an option to dismiss the message.

To see and interact with this new flag in Jira:

1. Log in to Jira with an account that also has access to Confluence.
2. If you have not been active in Confluence for at least 28 days, look for a flag at the top of your Jira screen.
3. Select "Go to Confluence" to visit Confluence Home, or select the "X" icon to dismiss the flag.

Add comments when flagging work items in Jira

In Jira, you can now add a comment whenever you flag a work item, no matter where you do it. Previously, you could only add a comment from views like the board, backlog, or the command palette in the work item view. This update adds the same comment prompt when you add or remove a flag from the More actions (•••) menu in the work item view, giving your team consistent context about why work is flagged as at risk.

To get started with this change:

1. In Jira, open the work item you want to flag.
2. Add or remove a flag from any supported view (board, backlog, command palette, or work item view).
3. When prompted, add a comment to explain why the work is at risk.
4. Save your changes.

Archive child work items while archiving an epic

When archiving an epic work item, you can now archive its child work items along with it.

Approvals are coming to Jira

We’ve added native approvals for company-managed projects using Premium editions in Jira, allowing teams to streamline reviews and sign-offs directly within their workflows. Whether you're managing content reviews, code changes, or project deliverables, you can now set up approval steps that ensure proper governance and accountability.

The approvals feature includes:

• Custom approval fields and approver roles
• In-workflow approval steps and email notifications
• Approval tracking and audit history
• Support for single or multi-step approval chains

Create personalised onboarding experiences in Jira

Admins can create personalized welcome experiences with custom content, links, and branding, delivering tailored guidance to new users so they understand company context during their first-time onboarding.

To access and use the new custom onboarding targeting gate in Jira:

1. Sign in to your Jira site.
2. As a site admin, navigate to custom onboarding from Jira admin settings → products
3. Look for the new custom onboarding option to create, manage and get data insights on custom onboarding

Automate Jira work item approval with smart values

We've introduced new smart values to refer to the manager of a Jira work item reporter or assignee. For example, you could use these smart values to automatically set the approver of a Jira work item to the assignee’s or reporter’s manager.

The new smart values include issue.reporter.manager or issue.assignee.manager.

1. Check the manager you want to refer to is set up through User Provisioning.
2. Set up an approver workflow for Jira or Jira Service Management.
3. Open the automation rule builder in Jira or Jira Service Management.
4. Select a trigger for your rule.
5. Add the action Edit Work Item and select More Options.
6. Add the smart value in the Additional Fields section as code.
7. Once the trigger you set up is triggered, the manager of the assignee is added as the approver.

More functionality in the new workflow editor, plus it's becoming the default experience

This release has two small improvements which means the New workflow editor can do everything that the old workflow editor could do. These changes are:

• You can set a name for your transitions when you create them, and rename existing transitions. - When you change the name of a status that's included in a transition, the transition automatically updates to match the new name.

And with those changes, the New Workflow Editor is a worthy successor to the old one, and we're excited for it to become the new face of workflow changes in Jira.

That said, Jira will use the new workflow editor by default when editing global workflows unless you've set the old editor as your default in settings. If you set the old as your default workflow editing experience, then nothing will change for you, but we are planning to deprecate it soon.

For now, enjoy the vastly superior new workflow editor. Let us know what you think by sending us feedback through Jira.

Avoid accidentally deleting work items

We’re changing the way users delete work items to help avoid accidental deletions. When you attempt to delete a work item, you must complete a two-step process to confirm the action.

To delete a work item:

1. Select the work item you want to delete.
2. Select More actions (•••), then select Delete.
3. To go ahead with deleting the work item, type “delete” in the text box.
4. Select Delete (this option will only be available after you type “delete” in the text box).

Delete attachments in bulk

Delete multiple attachments at once from the attachments panel in Jira.

You can now delete multiple attachments on a work item at once.

1. In the work item, select the attachments using the checkbox next to each item that you want to delete in bulk.
2. Confirm that you want to delete these attachments.

Note: You can only bulk delete 25 attachments at once.

Allow Slack apps to trigger on-call alias responses

You can now allow Slack apps, workflows, or webhooks to trigger Jira Service Management ChatOps responses using schedule aliases.

Previously, ChatOps only responded to alias messages sent by users. Now, when an app posts a message with an alias, you can allowlist it directly from the message shortcut menu. Once allowlisted, ChatOps will respond just like it does for user messages, making it easier to integrate bots, monitoring tools, and workflows into your on-call process.

To allow an app: Hover over the alias message sent by the app, select the More actions menu > More message shortcuts > Allowlist app

AI-powered snippets for Confluence links in Jira

To provide you immediate context on your linked Confluence pages, we've replaced the standard link previews with AI-generated summaries in Jira. This means you can access key information from Confluence without switching between apps, saving you time and keeping you focused on your work.

Jira: Fixing JQL query errors using AI is now generally available

We’re excited to announce that AI-powered JQL error fixing is now generally available in Jira.

This feature automatically detects and suggests fixes for common issues, like syntax errors and typos, saving your time and effort when troubleshooting queries. It helps you quickly get to the work you need by making JQL easier and more reliable.

Simply enter and run your JQL query. If there are any errors, they’ll be listed below the editor, along with an AI-generated, error-free query that you can review and instantly apply.

New automation action: Add stakeholders to incident

You can now automatically add stakeholders to incidents using the new Add stakeholders to incident action. This helps streamline communication and ensures the right people are kept informed during incident response.

To give the new automation component a try:

1. Navigate to either project automation (in Jira) or global automation.
2. Create a new rule, or edit an existing rule.
3. Add the new Add stakeholders to incident action to your automation rule.
4. Configure the action to specify which stakeholders to add when the rule is triggered.

We’re removing the default text renderer

To improve consistency, reduce bugs, and provide a better editing experience across all of Jira Cloud, we’ll be removing the default text renderer.

This will:

• Ensure consistent formatting and rendering behavior.
• Eliminate confusion and data loss due to mismatched renderers.
• Provide a unified editing experience across all Atlassian Cloud products.

What’s changing:

• Jira now only supports the wiki text renderer (which allows a user to enter wiki markup to produce HTML content).
• You’ll no longer see the option to configure a default text renderer.
• Any fields currently using the default text renderer will be migrated automatically.

Reply and react directly in comment notifications

You can now reply to comments and add reactions directly from your notifications in Jira and Confluence making it easier to acknowledge discussionsTo reply or react to a comment from a notification: without losing context.

To reply or react to a comment from a notification:

1. Open your notifications at the top-right in Jira or Confluence.
2. Find a comment notification.
3. Reply or react to comments from within the notification hub.

Your reply or reaction will be saved and the notification will update automatically.

Jira: More ways to create and link work

You can now create subtasks and link to existing work within a work item. This applies to company-managed and team-managed projects.

1. Go to your board
2. Select a work item then go to either the Child work items or Subtasks or Linked work items section.
3. From there you can either Add subtask or Add child work item or Add linked work item.

A better way to manage threaded comments in Jira

This update introduces the ability to show and hide threaded comments in Jira. This makes it easier to focus on the most relevant conversations, and reduces visual clutter when working with long comment threads.

To try out the new threaded comment show/hide feature:

1. Open any work item in Jira that contains threaded comments.
2. Select Hide replies to collapse replies within that thread. Select Show more replies to expand them again.

We’re cutting down on messaging for new users

We’re streamlining Jira for new users by reducing the amount of messages displayed in the first few weeks. As a new user, you’ll only see the most helpful tips and tricks, so you can focus on organizing work and collaborating with your team.

Custom templates: Grant users permission to create spaces

Jira Enterprise admins can now grant users access to custom templates for creating spaces. This update streamlines space creation, enabling teams to use custom templates created by admins, reducing manual requests and configuration errors.

To get started with this change:

1. Create a new custom template or open an existing one to edit.
2. Select Choose who can create new spaces from this template to grant access to users or groups.
3. Users with access can select this template when creating a new space.
4. This access only controls space creation; all other permissions for the new spaces should be configured separately.

Add a comment summary to improve your work item description

To help make sure key decisions or details aren't lost over time, you can use AI to summarize the comments in a work item.

Select Add to description to combine the summarized comments with an improved version of the existing description, or select Copy to add it manually.

Request access when you can’t view a work item

You can now request access to a work directly. This allows you to quickly ask project admins for permission to view a work item or project, so you’re not left at a dead end.

To request access to a work item:

1. Open the work item you don’t have permission to view.
2. Select Request access on the “You don’t have access to this work item” screen.
3. You’ll see a confirmation that your request has been sent to the project admins.

To review and grant access as a project admin:

1. Next to your project's name in the sidebar, select More actions (•••), then Project settings.
2. If you're in a company-managed project, select People.
3. If you're in a team-managed project, select Access.
4. Select Access requests to see pending requests.
5. Review the request and assign the appropriate project role to grant access.

We’re merging List and All work into one powerful view for all teams

Jira now combines the List and All work views into one powerful, unified view for managing work items. It's simply called List. Learn more about the change in our Community announcement.

To use the new merged experience:

1. Open your project in Jira.
2. Go to the main navigation and select the “List” tab (previously “List” or “All work”).
3. Explore the combined features, including hierarchy, grouping, inline editing, and more — all in one place.

Rovo Dev in Jira: Build and iterate on code directly in Jira

Pair up with Rovo Dev to transform your Jira work items into working code.

Start coding instantly in a secure, cloud-based session in a dedicated, sandbox environment. Rovo Dev in Jira uses your work item and your team’s knowledge from Jira, Confluence, your codebase, and more to generate code. When you’re happy with the result, create a pull request directly from the sandbox to merge your changes. Find out more about Rovo Dev in Jira

You can also use Rovo Dev actions in automations to automatically generate code for repetitive tasks at scale, so your team can focus on more valuable work. Find out more about Rovo Dev in automations

To use Rovo Dev in Jira:

1. Open your work item and select Generate code in the Rovo Dev section.
2. Select a repository where you want to generate the code.
3. Enter a prompt to provide more context or add a saved prompt.
4. Select the settings icon to define code and environment settings for your Rovo Dev sessions.
5. Select Generate code.

To use Rovo Dev in automations:

1. In your Jira space, select More actions (…) next to your space name, then select Space settings.
2. In the sidebar, select Automation, then select Create rule.
3. Add a trigger, component, and the Generate code automation action.
4. Select a connected repository and configure the branch and pull request options.
5. Enter a prompt to provide more context.
6. Select Next and then Turn on rule.

Jira: Changes to More actions in work items

We’re making it easier for you to find what you use the most e.g. Move, Delete, Log work.

We’ve removed actions that aren’t frequently used from More actions. This includes Take a Tour, Add/Change parent, Configure, Find your field, Find out more.

1. Select a work item.
2. Select More actions (•••).
3. Explore the streamlined experience.

Plans: Break down work with Atlassian Intelligence

Save time and reduce manual effort by using Atlassian Intelligence to break down work items into smaller, manageable units directly within your plan. This feature uses Rovo to suggest child work items based on the context of your parent item, helping you plan more efficiently and maintain momentum as your projects scale.

1. Open a plan in Jira and go to the Scope section of your timeline.
2. Select More actions (•••) for the work item you want to break down.
3. Select Suggest child work items.
4. Review the suggested items and select Accept to create them, or Accept all to add the entire list to your plan.

Copy work item links in the All work view

You can now quickly copy work item links directly from the All work view so it's easier to share work items with your team.

To copy a work item link in the All work view:

1. Hover over the work item key you want to copy.
2. Select Copy link to copy the work item link to your clipboard.

A simpler left sidebar for new Jira users

We're simplifying the left sidebar for people who are new to Jira. This update reduces the number of items shown in the sidebar, making it easier to get started and find what you need.

To see the simplified sidebar:

1. Sign in to Jira as a new customer.
2. Look at the left side of your screen to view the updated sidebar.
3. Explore the available options to start your work.

A clearer way to see which work items are counted as completed on sprint boards

A checklist icon now appears in the header of the last column on software boards with sprints enabled. This icon helps clarify which work items will be counted as completed when a sprint ends. The same icon is also visible on the Column Status Mapping Settings pages.

To see the new checklist icon:

1. Go to your team-managed or company-managed software board with sprints enabled.
2. Look for the checklist icon in the header of the last column on your board.
3. To review or adjust which columns are mapped as completed:
   • For team-managed projects, open the Space Settings and select Board and then Columns and Statuses. The checklist icon will appear next to the completed column.
   • For company-managed projects, open the Board Settings and select Layout and then Columns. The checklist icon will appear next to the completed column.

Project-level reporting and management in Site optimizer

Site optimiser now lets you view and manage key configuration details—like custom fields and work types—at the individual project level. This gives admins more control and visibility over each project’s setup and usage.

1. Go to System Settings in Jira.
2. Select Site Optimiser.
3. Open the Overview section.

A full-height sidebar for better navigation

The sidebar now spans the full height of your Atlassian app, making the navigation more seamless, and improving the overall discoverability and accessibility.

1. Open the Atlassian app.
2. Observe the left sidebar, which now extends from the top to the bottom of your window.

Synced blocks: Keep content consistent across Confluence and Jira

Synced blocks let you create a reusable content block in Confluence and use it across Confluence pages and Jira work items. When you update the source block, changes automatically appear everywhere it’s used, helping teams maintain a single source of truth and reduce manual copy-paste errors.

To get started with this change:

1. In Confluence, select content you want to reuse or type /sync to create a new synced block.
2. Use the block menu or toolbar to turn selected content into a synced block.
3. Copy the synced block and paste it into other Confluence pages or Jira work items.
4. Edit the block at its source in Confluence to update all instances.

A more accessible way to create work items on the plan timeline

The work item creation experience on the plan timeline is getting a new design. Instead of using a nested dropdown menu, you will now see a popup with fields. This update is designed to address accessibility concerns and make it easier for everyone to create work items. A new Create button has also been added to group headers, allowing you to create work items directly within a group.

To use the new work item creation popup on the plan timeline:

1. Go to your plan timeline in Jira.
2. Select the option to create a new work item.
3. Interact with the new popup window to fill in the required fields and complete work item creation.
4. A "Create another" checkbox has been added to the popup, enabling the opening of the inline work creation feature, once the work item has been created

Bulk select up to 1000 work items in the work item navigator

We’ve made it easier to manage more work at once in Jira with the new bulk operations experience. Now, when you select work in the List view or the All work tab, you can select up to 1,000 work items that match your filters with a single click from the bulk operations toolbar, even if they aren’t all loaded on your screen. Previously, you could only select 50 items at a time.

To bulk select multiple work items:

1. Apply your desired filters in the List view or All work tab in your Jira space to find work you’d like to bulk change.
2. Select a work item, by either clicking the top left checkbox or the “Select all” button in the toolbar.
3. The first 1,000 issues or the total work items matching your filters will be selected automatically (whichever is higher).
4. You can now perform bulk actions, like edit, delete, or move, on all selected items at once.

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

• Read more about these changes on the Atlassian Community

This change builds on previous terminology updates, like the transition to 'work' in Jira.

Generate and refine work items from chat

You can now open a full-screen canvas from Rovo Chat in Jira to describe your goals, add context, and have Rovo suggest a breakdown of work items. Review and refine these items before adding them to your Jira space, making project planning faster and more approachable for all teams.

To get started with this change:

1. Open Rovo Chat in Jira.
2. Ask Rovo to create work items
3. Select Preview in Rovo Chat’s response to open the canvas.
4. Review and edit the suggested work items in the canvas.
5. Add the finalized work items to your Jira space.

Unifying Confluence and Loom resources into the Attachments section

Jira now brings Confluence pages and Loom videos into one unified Attachments section, making it easier to manage all your resources in one place. This streamlined experience reduces clutter and helps teams collaborate more efficiently by providing quick access to important documents and videos.

To use the new Attachments section:

1. Open a Jira work item.
2. Go to Attachments to view files, Confluence pages, and Loom videos in one place.
3. Select + Add to add attachments.
4. Preview, add, or unlink Confluence pages and Loom videos directly from Attachments.

Export work item details to Excel directly from the work item view

You can now export work item details directly from the work item view in Jira to Excel.

To export a work item's detail to Excel:

1. Open the desired work item in Jira.
2. Select on the More actions menu.
3. Select the Export option in the work item view.
4. Choose Excel to download the work item details.

We’re cutting down on messaging for new users

Messages on the work item view and in the backlog that promote Confluence features will no longer be visible for new users in the first 30 days.

A clearer way to see new comments in work item view

This update introduces visual indicators for unread comments when new comments arrive while you are viewing a work item. You will now see a floating button and an unread dot to help you quickly spot new activity without needing to refresh the page.

To see the new unread comment indicators in action:

1. Open any work item in Jira.
2. Keep the work item open while someone adds a new comment.
3. If the Activity panel is below your field of view on the screen, a floating button will appear to alert you to new comments.
4. Select the floating button to go to the new comments. The new unread comments will also be marked with a blue unread icon.

Find and add responders in the incident search bar

You can now find and add responders in the incident search bar. The incident sidebar introduces advanced search and filtering options, along with an intuitive interface to help you quickly find and add the right responders.

To find and add responders in the incident sidebar:

1. Open an incident where you want to add responders.
2. Go to the sidebar and select Add responder.
3. Use the search bar to find people, teams, or services by name or filter options.
4. Select the responder you want to add from the improved results list.

See relevant work items in the All work tab

You can now see work items that match your most recently used filters when you visit the All work tab for a Jira project (soon to be 'space').

To see these work items in the All work tab:

1. In your Jira project, select the All work tab
2. Apply filters on work items that are relevant to you.

Assign work to agents in Jira

You can assign work to agents, @mention them in comments, and trigger them in your Jira workflow transitions - so they help draft, summarize, and get work done where it’s tracked.

Note that this is an Open Beta release, and the feature won’t yet be available for Jira Product Discovery, Jira Service Management or Jira Service Desk.

Adding an agent

To add an agent:

• Go to the app switcher in the left top navigation.
• Select Studio, then Agents

From there, you can browse and install an existing agent, or create a new agent. Once added, you need to enable the agent to collaborate with you. You'll only need to do this once per agent.

To enable the agent for collaboration:

• Select the agent you’ve just added.
• In the left-hand navigation, scroll down to the Configuration section.
• Select Surfaces, then turn on the toggle for Work item.

Note that GitHub Copilot coding agent, the first of many partner agents, is also coming soon.

Assigning work to an agent

To assign work via the assignee field:

• Open the relevant work item.
• In the assignee field, select the AI agent you want to work with.
• The agent will use the information in the work item e.g. description, and begin working on the assigned task. You’ll see agent activity and updates within the work item – they’re only visible to you (until you choose to share the final output).

Agent Collaboration

You can also trigger an agent to collaborate with you on work. There are three ways to do this:

1. @Mention in a comment

• Open the relevant work item.
• Leave a comment @mentioning the agent that you’d like to work with.
• The agent will use the comment and information in the work item e.g. description, and begin working on the assigned task. 

2. From a column on a board

In team-managed software spaces:

• Go to board view.
• Select More actions (…) in the top right of your chosen column.
• Select Add agents. Once you’ve added an agent, they'll automatically start working on anything that you move into that column.

The agent won’t work on tasks someone else in your team moves into that column.

3. From the workflow editor

Make sure the following is set up first:

• Your space admin has workflow permissions.
• Rovo is enabled along with Rovo permissions,
• Agents have been turned on in Studio.

Team-managed spaces

1. On space sidebar, go to your space's More actions (…) and select Space settings.
2. Expand Work types and navigate to the work type screen (Task , Epic , Bug , etc)
3. On the right hand corner, select Edit workflow.
4. On the workflow editor, select desired transition to add agent to and select Add rule.
5. From the add rule screen, select Trigger agent action.
6. Add agent from the dropdown and an optional custom prompt, then select Add.
7. Finally, select Update workflow and Save once you’re happy with your changes.

Company-managed spaces

• On space sidebar, go to your space's More actions (…) and select Space settings.
• In Space settings, select Workflows.
• Find the workflow you want to edit and select Edit workflow.
• On the workflow editor, select desired transition to add agent to and select Add rule.
• From the add rule screen, select Trigger agent action.
• Add agent from the dropdown and an optional custom prompt, then select Add.
• Finally, select Update workflow and Save once you’re happy with your changes.

Tracking an agent’s work

If you choose to assign work to an agent, their work will only be visible to you. The agent will work with you so you can refine the output, expand or decrease the scope and check everything. Once you’re happy, you can choose to share the agent’s work with teammates – as a comment or an attachment in the work item itself.

Improved commit message for Git commands in software projects

We've updated the Git commit message to include the work item summary, making it easier to create commits without manually adding work item details.

To use the updated commit message:

1. Go to your Jira software project.
2. Open a work item.
3. In the development field, select Create commit.
4. Select Copy to copy the updated Git command, which now includes the work item summary.

Create and configure formulas with a new custom field type

We're introducing a new formula custom field type for team-managed spaces. Space admins can create and configure this field for any work types. This formula will automatically calculate its output in real time on each work item. And if you have Rovo enabled, you can use it to write formulas using natural language or get help correcting any errors in your formula syntax.

In the coming months, we'll add more capabilities to this field, including support for date and time, text outputs, functions and conditions as well as compatibility with company-managed spaces.

Collapse sections in a work item

You can now collapse sections in a work item to reduce scrolling and highlight key information.

To collapse sections in a work item:

1. Open a work item in Jira.
2. Find the section you want to collapse, such as Subtasks or Activity.
3. Select the arrow next to the section header to expand or collapse the section.

Supporting more fields when inline editing child work items

You can inline edit more fields in a child work item, saving you time from opening them separately when making changes.

To make an inline edit to a field:

1. Open a work item that has child work items.
2. From the child work items panel, select and edit any fields.
3. Select Enter to save your edits.

Global background script module for Jira Forge apps

Forge platform developers and Marketplace Partners can now build apps that run global background scripts in Jira Cloud. This new capability doesn't introduce changes to existing settings or interfaces, but it enables more powerful behind-the-scenes automation, such as sending alerts to all users who need to complete compliance training.

To learn more, see Jira global background script.

Refined drag and drop experience in work items

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira.

A quicker way to access suggested filters in Jira full page search

When you use full page search in Jira and no filters are applied, you will now see suggested filters for the current primary app, making it easier to find what you need faster.

To see and use the new suggested filters in Jira full page search:

1. Open Jira.
2. Open Search dialog from top navigation bar and select Search all apps to open full page search.
3. If you have not applied any filters, look for the suggested filters at the top of your search results.
4. Select a suggested filter to quickly narrow down your search.

Timeline updates: Roll-up and sticky (fixed) columns

We’re excited to announce the rollout of the new roll-up and sticky (fixed) column features for the timeline in business spaces. This update is all about making space tracking smoother, more intuitive, and less manual—so you can focus on what matters most.

To explore this change:

1. Go to your business space's timeline.
2. Create or open a parent work item with child work items.
3. Assign start and due dates to child work items to see roll-up values on the parent.
4. Use the new assignee and status columns to view and edit these fields directly on the timeline.

New reminder digests for comment mentions

Jira will now send you reminder digests for comment mentions you haven’t responded to, helping you stay on top of important conversations and ensuring nothing slips through the cracks.

Users can turn this off by following the link on the email, or by going to Personal settings, then Digest notifications.

Create a new space when starting a plan

When you start a plan, you can now create a new space, streamlining how you plan and track work.

To create a new space in your plan:

1. In the Space name dropdown, select Create new space.
2. Fill in details for your new space.
3. Select Create to confirm your changes.

A faster way to share invitations with a copy link button

This update introduces a new Copy link button in the invitation screen, making it easier to quickly copy and share invitation links with others.

To use the new Copy link button:

1. Open the invitation screen where you invite others to your workspace or content.
2. Look for the new Copy link button.
3. Select Copy link to copy the invitation link to your clipboard.
4. Share the copied link with anyone you want to invite.

On-call feature is leaving soon

We’re deprecating the legacy On-call feature, which will be removed on January 12, 2026. You can move to Jira Service Management to manage your on-call schedules.

Read more about managing on-call in Jira Service Management

Fields section redesign in Work View

The fields section in the Jira Work View has been visually refreshed to create a cleaner, more modern, and intuitive experience. This update reduces visual clutter, removes unnecessary containers, and improves alignment for easier navigation and a more appealing look.

1. Open any work item in a software or business project.
2. View the fields section in the Work View to see the updated design and improved alignment.

Modify work types from your board

Admins can add and edit work types directly from their board. This feature is available for team-managed projects.

To add work types in your board:

1. Select Add work type in the work type dropdown.
2. Fill in any required fields in the form and select Add.

To edit work types in your board:

1. Select Edit work type in the work type dropdown.
2. Fill in any required fields in the form and select Edit.

Project recap emails for non-engaged users

Jira now sends personalized project recap emails to people who have not recently engaged with their assigned work. These emails highlight specific items that need attention and make it easier to take action, helping teams stay connected and up to date.

1. Check your email inbox for project recap emails from Jira.
2. Review the highlighted work items and use the provided actions to respond or update issues directly from the email.

Enable AI work creation experience in Jira Plans (Premium and Enterprise only)

You can now use the same AI-powered work creation experience from the backlog view in Jira Plans. This lets you generate work items from your Confluence content, Loom videos, and images without switching contexts.

To use the AI work creation feature in Jira Plans:

1. Open your Jira Plan.
2. Create a work item inline, between work items, or as a child work item.
3. Select the AI generate work items options: Confluence content, Loom video, or image.
4. Review the generated work items and add them to your Plan.

Classification rules and new classification settings

Organization admins can now configure classification rules to automatically apply data classification levels to content in Jira and Confluence based on detected sensitive data. Using detections from Guard Detect — including custom detections — admins assign classification levels to detections and apply them across their organization, to both new and existing content objects. New settings give admins control over whether whether users can update content object classifications, and whether users can update content object classifications set by rules.

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security, then select Data protection, and then select Data classification.
3. Select the Classification rules tab, then create rules that assign classification levels to detections.
4. Select the Settings tab to configure whether users can update classification levels, and whether users can update classification levels set by rules.

Making it easier to find and add fields to the All work view

We’ve updated the All work view so fields now follow the configuration of the space you’re in. The column selector, visible columns, and CSV exports now hide fields that aren’t part of your current Jira space, reducing noise and keeping you focused on the work that’s actually relevant to you.

To view this change:

1. Open a space in Jira.
2. Select the All work tab.
3. Select Configure columns (three vertical columns icon).
4. Only columns that are associated with your space will now be appear in the list.

Improved toolbar adaptability for bulk operations

The bulk operations toolbar now automatically adapts to smaller screen sizes. When space is limited, some actions are consolidated into the More actions (...) menu. This will apply to your backlog, list, and work item navigator view.

A better way to improve descriptions with Google Docs links

You can now use Google Docs links when improving work item descriptions. This update makes it easier to bring in content from your favorite document tool to help you write better work item descriptions.

To use Google Docs links in the description improver:

1. Open a work item where you want to improve the description.
2. Paste a Google Docs link into the description field.
3. Select Improve description.
4. Follow the prompts to generate an improved description using your linked Google Doc.

This functionality is also available while creating a new work item.

Jira Plans - Easier setup when creating new plans

We've redesigned the setup experience when you create a new plan. This guided flow makes it easier for you to choose work sources, teams, and field columns so your plan is aligned with how your teams work from the start.

To create a new plan:

1. Select the plus icon + next to Plans in your navigation.
2. Follow the steps and add relevant details to complete your plan set up.

Merge multiple work items

Save time and reduce clutter by merging duplicate or redundant work items into a single, primary work item in Jira. This new bulk action is available for work items within Jira Software and Jira Business projects. To use this feature, you must have permission to edit work items, perform bulk actions, and archive work items.

To get started with this change:

1. Go to your Jira backlog or list view.
2. Select between 2 and 11 work items of the same type.
3. Select Merge from the bulk actions menu.
4. Choose the primary work item to merge the others into, select which work item’s description and fields you want to retain, and choose whether to consolidate linked work items, child work items, comments, and attachments from all selected work items.
5. Click Merge.

A less confusing way to search with quick find in Jira

For Rovo search users (rolling out in progress), we've swapped the call-to-action for quick find in Jira to make it easier to locate and use this feature.

A more detailed way to filter by status in Jira Rovo search

You can now filter work items in Jira search using more granular status options. This update gives you finer control when narrowing down your search results by status.

To use the new granular status filter in Jira search:

1. Go to Jira and open the search experience for work items.
2. Find the Status filter in the search options.
3. Select from the expanded list of status options to refine your search results.

A simpler way to archive child work items in epics

This update introduces the ability to archive an epic's child work items when you're archiving the epic. You can now easily manage and tidy up your epics by archiving related work items that are no longer active or needed.

To archive child work items in your epics (ensure you have archive permissions):

1. Open an epic containing child work items.
2. Select Archive for the epic (either on the board, or within the work item view).
3. Select the option to archive child work items.
4. Select Archive again.

Bulk operations on timelines in business spaces

Timelines in business spaces now support bulk operations, allowing you to select multiple work items and apply actions to all selected work items at once. This update brings the familiar bulk actions experience from list and backlog views to business timelines, making it easier to manage work at scale.

To get started with this change:

1. Open the timeline view in your business space.
2. Select multiple work items using the checkboxes next to each item.
3. Use the toolbar that appears to apply bulk actions to your selected items.

A new way to run team stand-ups directly in Jira

We are adding the option to facilitate a standup with your team inside Jira. This feature lets you run team standups without leaving Jira, making it easier to keep everyone in sync and focused on work items.

The stand-up feature in Jira now offers a more robust experience, including participant persistence, a redesigned interface, new customization settings, and a built-in feedback collector. These updates help teams run stand-ups more efficiently and tailor the experience to their needs.

To try out the improved stand-up experience:

1. Open your Jira space where stand-ups are enabled.
2. Select Start stand-up from the board settings menu to view the updated experience.
3. Use the new customization settings option to adjust your stand-up preferences.

Submit feedback directly through the feedback collector in the stand-ups interface.

Rovo Search in Jira for eligible users

Rovo Search is now enabled in Jira for customers with the appropriate Rovo entitlement. This update allows eligible Jira users to access Rovo Search features, improving search capabilities and productivity within the app.

1. Sign in to Jira with an account that has the Rovo entitlement.
2. Use the search bar to access Rovo Search features.

Easily expand all parent work items in Business Timeline

We've added the Expand parent work items button to Business Timeline, which lets you expand all root-level work items at once to help you review, evaluate and plan more effectively.

Grow your team via the Teams shortcut

We've added the Teams app to the Confluence side navigation bar, allowing you to quickly create a team or invite people. This experience is consistent with Jira, making it easier to collaborate and grow your team.

To create a team or invite people to Teams:

1. Hover over the Teams shortcut in either the Confluence or Jira side navigation bar.
2. Select Invite people or Create team to start collaborating.

Invite teammates faster with auto-filled and customizable email domains

When inviting someone to Jira using the assignee field, the invite modal will be pre-populated with their email domain - making it quicker and easier to bring new teammates into your Jira projects. You can also change the domain if needed.

To invite a new teammate with the improved experience:

1. Open any Jira issue where you want to assign work.
2. In the Assignee field, start typing the name or email of someone not yet in your Jira site.
3. Select the new invite option that appears.
4. Review the pre-filled email in the invite modal. If the domain is different from what you need, you can edit it before sending the invitation.

Filter work types by type

You can filter search results by using the type filter in Quick Find, helping you find relevant work types.

To search for work types in Quick Find, select Type filter then Work type.

Request access setting for Jira spaces

We’ve added new settings that let site admins and space admins control who can request access to spaces. With these site‑ and space‑level settings, you can turn the Request access button on or off where it appears, helping reduce unwanted access requests and making permissions easier to manage.

1. Go to Settings in Jira, then select System in the admin settings.
2. At the bottom of the page, find the Allow people to request space access setting and select Edit settings to turn it on or off for your site.
3. If site‑level setting is on, space admins can go to the space’s Space settings, then the Access tab, and use the Show request access button setting to control requests for that space.

Import data into existing spaces with field mapping controls

You can now import data into an existing space using CSV. The field mapping screen only shows fields available in the selected space, and restricts the creation of new custom fields. Work items are appended to already existing work in your space.

To explore this change:

1. From the navigation bar, select Spaces > Create a new space.
2. From the sidebar, go to More > Import data.
3. Select CSV from the list of apps.
4. Upload the CSV file.
5. Select the existing space you want to import data into from the dropdown menu.
6. Map your fields using only the available fields in the selected space.
7. Review the summary of work items to be created or updated before confirming the import.

Assignee name appears in work item search results

When searching for work items in Jira or Confluence, the assignee name appears in the search results, helping you identify who owns each work item.

In-app nudges to connect third-party providers

Confluence and Jira now display in-app notifications encouraging users to connect third-party providers when they interact with unsupported smart links. This helps users unlock richer features and a more comprehensive experience by integrating external data sources.

1. Paste a Smart Link from a third-party provider (such as Google Drive) in Confluence or Jira.
2. If you have not yet connected the provider, an in-app notification will prompt you to authenticate and connect your account.
3. Follow the steps in the notification to complete the connection.

A full-height sidebar for better navigation

The sidebar now spans the full height of your Atlassian app, making the navigation more seamless, and improving the overall discoverability and accessibility.

1. Open the Atlassian app.
2. Observe the left sidebar, which now extends from the top to the bottom of your window.

A new way to view sprint dates in the Program board (Premium and Enterprise only)

The Program board within Plans now displays column headers using the earliest start and latest end dates from the sprints in each column.

To explore the updated Program board date headers:

1. Open the Program board in Jira Plans (Premium and Enterprise only). 2. Look at the column headers to see the new date ranges, which now reflect the earliest start and latest end dates of the sprints in each column. 3. Select a column header to see details about how these dates are determined.

Pause automation rules until a webhook is received

The Delay until component now supports a Webhook received event. This lets you pause an automation rule until a matching webhook call arrives, better coordinating work across third-party apps before the automation continues.

Discover more about using the Delay until automation component

To use this event in your automation rules:

1. Navigate to Automation in your Jira or Confluence space.
2. Create or edit an automation rule.
3. Add the new Webhook received event to the Delay until component.
4. Configure and save your automation rule.

Forge custom fields in the issue navigator

Forge custom fields now appear as first-class columns in the issue navigator in Jira Software. This allows you to search, sort, and export Forge custom fields just like native fields, making it easier to manage your work and migrate from server to cloud.

To get started with this change:

1. Go to your Space, then select the All work tab to open the issue navigator.
2. Select Columns to add your Forge custom fields to the view.
3. Search, sort, or export your work items using these fields as you would with any native field.

Personalize your work items with cover images

You can now add cover images to your work items in software and business spaces. Choose from colors, gradients, Unsplash photos, or upload your own image to make your boards more visually engaging and easier to scan.

To add a cover image to a work item:

1. Select More actions (...), then Select cover.
2. Choose a color, gradient, Unsplash photo, or upload your own image.
3. Save your changes.

Keep track on your due and overdue work items in Slack

When you’re assigned a work item with a due date, you’ll receive daily notifications in Slack to help you manage and track your work.

You’ll get these notifications by default when digest notifications via email or the Jira web app are enabled for due and overdue work items in Jira, and You’re the assignee is turned on in the Jira app in Slack.

To stop receiving these notifications, select Turn off from the Jira app in Slack.

Group by option as a standalone button on Plans timeline

The group by option on the Jira Plans timeline is now available as a dedicated, standalone button. This update makes it easier to find and use the group by feature, helping you organize your timeline more efficiently.

1. Open your Jira Plans timeline.
2. Select the new Group by button to organize your timeline by the available options.

Improved performance and loading times when using the development panel

We’ve improved the development panel so that it now appears in its own context group. The development panel will automatically expand when development data is present and collapse when there isn’t, improving performance and loading time.

Inviting users and assigning issues in one step

Jira now lets you invite new users and assign them to issues in a single step, making it easier to add people to your team and keep work moving. This update removes the extra invite step, reducing friction and saving time for users.

To get started with this change:

1. Select Assignee on an issue.
2. Enter the email address of a person who is not yet a user.
3. Select Invite and assign to complete both actions in one step.

Introducing AI-generated summaries for Jira work items

Jira now offers an AI-generated summary card for work items. This feature helps users quickly understand complex work items by providing a concise overview - including information about its status, key contributors, and next steps - directly in the work item view.

1. Open any Jira work item.
2. Select the new Work Item Summary button at the top of the work item, next to Quick Add.
3. View your work item's AI-generated summary.

New empty states for Jira Plans

We’ve refreshed the empty states across Jira plans to give you clearer guidance on how to activate and set up plans for your teams.

1. Go to any plan in Jira plans that doesn’t have any data yet.
2. Follow the prompts in the empty state to activate or set up your plan.

Find and join spaces faster

When you're invited to a space, you'll receive an in-app notification to help you get started faster.

To find the in-app notification, select Notification to find the invitation to join the space.

Activate apps faster from the template picker

App admins of Atlassian organizations that have only Jira apps can now activate Jira Service Management and Jira Product Discovery directly from the template picker. This simplifies the setup by combining app activation and project creation into a single step, helping you start using new features faster.

To view this change:

1. Open the Jira template picker.
2. Select a Jira Service Management or Jira Product Discovery template.
3. Review the template preview and app overview on the new setup page.
4. Select the checkbox to accept the product terms.
5. Select Try this template to activate the app and create your project.

Improved toolbar and real-time AI content in the Jira editor

We’re updating the toolbar in Jira editor surfaces including work item descriptions, comments, and custom rich text fields to make AI actions more visible and accessible. This makes it easier to use Rovo for content creation and editing.

We’re also updating how AI-generated content appears in the editor. AI suggestions now show up directly in the Jira editor in real time and are accepted by default, just like input from a human collaborator. You’ll still have the option to edit or undo any AI-generated content.

To get started with this change:

1. Open any Jira editor surface (for example, a work item description, comment, or custom rich text field).
2. Use the editor toolbar to access AI-powered content generation features.

Loom screenshots: Rich previews in Confluence and Jira

Loom screenshot links pasted into Confluence or Jira now render as rich Smart Link previews instead of plain text URLs. This improvement provides immediate visual context and brings screenshot links to parity with Loom video links.

1. Copy a link to a Loom screenshot.
2. Paste the link into a Confluence page or Jira work item.
3. Select the link to switch between Inline, Card, and Embed views.

A quicker way to unlink work items

You can now unlink work items directly from the work item view, without needing to select the work item relationship dropdown.

To unlink a work item from the work item view:

1. Select and open a work item in Jira that has linked work items.
2. Navigate to the Linked work section.
3. Hover over, or select, the row for the work item you want to unlink, and select the X (cross) icon.

Jira Plans - Improved onboarding for new users

We’ve made it easier for you to get started with Plans. As you onboard to Plans, you’ll now see an introductory video and clearer instructions, making it simple to set up and configure essential settings. These improvements help your team understand how to plan, track, and report on work across multiple spaces more effectively.

Atlassian Rovo MCP Server is now generally available

The Atlassian Rovo Model Context Protocol (MCP) Server is now GA for Jira, Confluence, and Compass. It lets AI tools and IDEs securely read and write Atlassian Cloud data using the MCP, with enterprise‑grade controls, including domain allowlists, IP allowlist support, and audit logs.

To start using Atlassian Rovo MCP Server:

1. Configure MCP settings in Atlassian Administration. This includes Atlassian-supported domains, trusted domains added by admins, and security policies. For more details, see Control Atlassian Rovo MCP server settings and Available Atlassian Rovo MCP server domains.
2. Check your network setup, if you use IP allowlisting. Ensure the egress IPs used by your AI tools are included in your Atlassian Cloud IP allowlists so MCP tool calls aren’t blocked. For more details, see IP addresses and domains for Atlassian cloud apps.
3. Connect an MCP‑compatible client. From your chosen AI tool (for example, ChatGPT or Claude), configure a connection to *https://mcp.atlassian.com/v1/mcp* and complete the browser‑based OAuth 2.1 flow with your Atlassian account.
4. Start using your tools. Once connected, you can use natural‑language prompts to search, summarize, and update Jira issues, Confluence pages, and Compass components using supported tools. See Use Atlassian Rovo MCP Server for more details.

This release also includes the following fixes:

• Resolved intermittent “invalid token” errors We’ve fixed an issue where some Atlassian Rovo MCP Server sessions could fail with “invalid token” or similar authorization errors, causing tool calls to stop working until users re‑connected. Token handling has been hardened so sessions are more reliable, especially for long‑running workflows.
• Improved reliability in authentication flows Alongside the invalid token fix, we’ve made smaller stability and error‑handling improvements across our OAuth flows so that MCP connections recover more gracefully from transient failures.

Drag to re-order work items in the list view

The new list view (previously 'All work' in Jira) can now be sorted manually with drag-and-drop.

This update lets you drag-and-drop to reorder items in the list, making it easier to prioritize and organize work.

You can still sort by any field; drag-and-drop will be temporarily disabled while sorting is applied. To return to manual ordering, you can either clear your applied sorting or clear your filters to re-enable drag-and-drop and move work items up or down the list.

To get started with this change:

1. Navigate to the List view.
2. Use drag-and-drop to reorder work items. If sorting is not by rank, follow the prompt to clear sorting and enable reordering.
3. Use the Clear all option in the filter panel to reset sorting to rank.
4. When creating a new work item, follow the prompt to clear sorting if you want to reorder items.

Whiteboards smart sections: update multiple Jira fields at once

Confluence whiteboards now let you update multiple Jira fields in a single smart section. This makes it easier to manage and organize Jira work items directly from your whiteboard, saving time and reducing manual effort.

To get started with this change:

1. Open a premium-enabled Confluence whiteboard.
2. Create a section on your whiteboard.
3. Select the section.
4. From the toolbar, choose Jira integrations, then select Create action (or click the Create action label).
5. In the side drawer, configure the smart section and select the Jira fields you want to update.
6. Save your changes.

The number of search results for projects, web pages and goals is now visible across Atlassian apps

When using the search feature in Atlassian apps, such as Jira and Confluence, you can now view the specific number of results for projects, goals, and web pages. This update brings consistency and clarity to your search experience, helping you to easily categorize your search results.

To get started:

1. Locate the search bar in Confluence, Jira, or any other Atlassian app that displays search results in the right panel.
2. Enter a question, name or keyword into the search bar.
3. View the right panel to see the number of search results for projects, goals, and web pages respectively.

Explore using Rovo Search in Atlassian apps

Bring work in faster when you create a new space

When you create a new space, the option to import data is more visible in the sidebar. This makes it easier for you to bring work from other tools right from the start.

All users can import data from other tools such as Monday, ClickUp, Jira (software space), and Jira (business space).

To import data during space creation:

1. Select Space, then Create space in the navigation.
2. Select Import data to see the expanded list of tools you can import your data from.

See work relevant to you in your weekly recap email

Your weekly recap email now displays more relevant recommendations and highlights, including mentions from work item descriptions. This helps you stay informed on important updates in your space.

All work/List view: Inline editing for people custom fields

You can now edit people fields in the All work/List view of Jira without opening individual work items.

1. Go to your Jira space and select the All work or List view.
2. Hover over a cell in a people field column.
3. Select the cell to open the people picker and select a new person.

Seamless Loom recording integration

This update introduces further integration between Jira and Loom. Users can now record using the Loom recorder right from their Jira work items, and Rovo will take care of updating the work item description based on the context shared in the video.

Unlink work items faster in the Related work section

It’s now easier to manage work items in the Related work section. You can unlink work items directly from the row to remove what’s no longer relevant and keep your view up to date.

To unlink a work item from the Related work section:

1. Hover over any row with a work item.
2. Select the cross icon that appears and then Unlink.

Entity limits and reporting for admins

Jira Cloud now includes limits for field options, work item security levels, grants per permission, versions, workflows, statuses, components, and priorities. Admins can use new reporting and streamlining tools to monitor and optimize configuration, ensuring reliable app performance at scale.

To get started with this change:

1. Go to Work Items > System.
2. Select a configuration page, such as Custom fields , Work item types , or Permission schemes.
3. Review entity usage and follow prompts to optimize or clean up as needed.

Space Insights: Customizable dashboards

Visualize your team's progress more effectively with customizable dashboards in Jira. The Reports tab now defaults to Space Insights, an interactive dashboard where you can create and resize charts, lists, and activity streams scoped to your specific space. This change helps teams gain immediate insights into their work while keeping existing reports easily accessible.

To get started with this change:

1. Open any Jira Software or Jira Business space.
2. Select the Reports tab from the space navigation.
3. If you are a space admin, select Edit to add, remove, or resize widgets.
4. To find existing reports like burndown or velocity charts, select the more reports button at the top left of the view.

Bug tracking templates: Improved views and new project setup

Jira Cloud offers an improved bug tracking experience with updates to the company-managed project bug tracking template and a new team-managed project bug tracking template. These changes provide clearer, more useful default views, making it easier to set up and manage bug tracking projects.

To get started with this change:

1. Select Create project in Jira Cloud.
2. Choose the Software development category.
3. Find and select the Bug tracking template.
4. Select Use template to create your project.

Create a work item with a filter applied

When you create a work item in the List tab (previously List view or All work view), any filters you've applied in basic search will be automatically applied to the new work item. This means your created work item will stay visible in the list, making it easier to find and edit without adjusting your filters.

Discover more about the merge with List view and All work view.

To create a work item with a filter applied:

1. Go to the List tab in your space.
2. Select one or more filters in basic search and create a work item. The new work item will appeared in your list with the selected filter applied.

Plans: Expanded support for custom fields

Jira plans now support more types of custom fields, allowing you to view and manage more of your data directly within the plan timeline. Save time and unblock your planning process by adding, filtering, and sorting fields that were previously not available.

To get started with this change

1. Open a plan in Jira.
2. Go to Plan settings, then Timeline.
3. Select Add field.
4. Choose the field type you want to add from the list of newly supported types.
5. Select Add to see the field on your plan.

Add new or existing statuses from one place in the workflow editor

In the new workflow editor, you can now create a new status or add an existing one from the same field. This consolidated flow replaces the experience to switch between tabs, so you can search for a status, reuse it, or create another on the spot.

To use this consolidated flow:

1. Open the new workflow editor and select Add status from the toolbar.
2. Enter the status name in the search field.
3. Choose an existing status from the list, or create a new status.

Add whiteboards to your work items

You can now add a Confluence whiteboard to your work item using a slash command. By adding a whiteboard to your work item, it makes brainstorming and visualizing ideas more easier.

To add a whiteboard to a work item:

1. Select the Description or Comment section in a work item.
2. Type / to open the menu and select Whiteboard from the list of options.

Native Teams support in Jira automation

Admins can now use Atlassian Teams natively within Jira automation rules. This update allows you to select teams directly in the Assign work item action and the User condition, removing the need for manual JSON workarounds or team ID lookups.

Jira automation actions

To get started with this change:

1. Open your Jira project and go to Automation.
2. Create a new rule or edit an existing one.
3. Add the Assign work item action or the User condition.
4. Use the native team picker to select the appropriate team.
5. Save and turn on your rule.

List view: Group work items by date

Organize your work more effectively in Jira by grouping work items by date and date-time fields in the list view. This update allows you to see your schedule at a glance and manage your team's priorities with better clarity by organizing work based on deadlines and timelines.

To get started with this change:

1. Open your project and select the List view.
2. Select the Group by menu from the toolbar.
3. Select a date field, such as Due date, from the list.

Plans: Deactivated users now display correctly

Issues assigned to deactivated or suspended users now display correctly in Jira plans. Previously, these issues appeared as unassigned, which caused confusion and created extra unassigned swimlanes when grouping by assignee. Deactivated users now show with their name and a (Deactivated) label, consistent with how the Jira issue view handles inactive users.

To get started with this change:

1. Open a plan in Jira.
2. Select Group by, then Assignee.
3. View the swimlanes for deactivated users, which now display their name and status.

Full site scan for Jira and Confluence

Full site scan lets organization admins and Guard Detect scan all Jira and Confluence content to find sensitive data and export results for follow‑up. Full site scan is available to Guard Premium customers and can be launched from the Guard admin experience under the Content scan tab in the header.

When you start a content scan, you can select what you’d like to scan. Make sure you’ve set up any custom detections you wish to scan before you start a content scan.

1. In Guard Detect, select Content scan from the header.
2. Select Start new scan.
3. You’re presented with a dialog box, read the information, check the checkbox to confirm you’ve understood it, then select Next.
4. Select the option that suits your needs — either all Jira and Confluence apps, or your selection of specific workspace.
5. Select Start scan. A dialog box will confirm the scan has been created.
6. Select Close.

Your scan will be listed in the scan history.

Invite teammates directly to a Board

We're improving how you invite and collaborate with your team in Jira.

Some people in your organization may be part of an experiment that lets them invite teammates directly to a Board. To invite someone, select more actions (•••) next to the Board in the navigation or next to the Board title, then select Add people.

Retain unsaved description when pressing Escape

When editing a description, pressing the Escape key will now preserve your unsaved changes as a draft instead of discarding them. This update helps prevent accidental data loss and makes it easier to continue editing where you left off.

1. Open any work item in Jira Cloud and start editing the description field.
2. Type your changes, then press the Escape key.
3. Re-enter edit mode to see your unsaved changes retained as a draft.

Authentication via API token for Atlassian Rovo MCP Server

Authentication via API token is now supported for Atlassian Rovo MCP.

While OAuth remains the best fit for end‑user, interactive scenarios, this new optional authentication helps MCP clients authenticate without a browser‑based OAuth consent screen – which is specifically designed for machine‑to‑machine and automated use cases.

To enable authentication using API token access with the Atlassian Rovo MCP Server:

1. Enable API token acess in your organization’s Rovo MCP server settings (admin only).
2. Create a personal API token.
3. If necessary, select the scopes you want your API token to have.
4. Make sure to store your API token securely, for example, in your CD/CD secret store or vault.
5. Configure your MCP client to call *https://mcp.atlassian.com/v1/mcp* with a Basic Auth Authorization header using your email and API token.

See the documentation for more details.

A smarter way to manage and view Confluence content

We updated the Pages experience in Jira to make managing Confluence content smarter and more modern. You can now search, filter, and sort your connected content directly within Jira, and we added support for whiteboards and folders. These improvements help you find the right information faster and collaborate more effectively across your apps.

1. Go to your Jira Software or Jira Work Management space.
2. Select the Docs tab (previously named Pages) from the sidebar.
3. Connect to a Confluence space or view your existing connected content.
4. Use the new search bar, filter, and sort options to organize your pages, whiteboards, and folders.
5. Select a page or live page to open it in the new preview panel without leaving your Jira space.

Preview work items with resizable panels

Jira is replacing the detail view in the List view and Global Search with a resizable preview panel. This change allows you to view and interact with work items in a side panel without losing your place in the list. You can also preview Confluence pages, projects, and goals without opening new browser tabs, helping you move quickly between work items and reduce tab overload.

To get started with this change:

1. Go to the All work tab or use Global Search in Jira.
2. Select a work item from the list to open it in the side panel.
3. Drag the edge of the panel to resize it, or select the option to open the work item in full-screen.

Consistent filter field values across Jira views

We're unifying how filter field values are determined across Jira team-managed boards, backlogs, and list views. This change ensures that the options you see in filter dropdowns are consistent and predictable, regardless of which view you're using. By aligning these views, you'll have a more reliable experience when searching for and organizing your work.

1. Open a team-managed board, backlog, or list view in Jira.
2. Select a filter, such as Status, Priority, or Assignee.
3. Browse the available values, which now follow a consistent logic across all these views.

Centralized views for incidents and changes

Monitor and manage work across all your spaces in one place with dedicated views for incidents and changes. These views, located in the Operations tab, remove the need for custom filters or manual searches, helping you stay on top of operational work more efficiently.

To get started with this change:

1. Select Operations from the sidebar in Jira.
2. Select Incidents or Changes to view work items from all spaces.
3. Use the search bar or filters to refine the list of work items.

New Jira beta features page

Jira admins can now manage experimental features from a new Jira Beta Features page in Jira Admin Settings. This update centralizes feature management by moving control from individual user settings to a dedicated admin interface in Jira Cloud, ensuring consistent experiences across your site.

To get started with this change:

1. Go to Settings.
2. Select System.
3. Select Beta Features to view and manage available beta features.

Next best action emails for new Jira users

New Jira users who create work on their first day will now receive a personalized email on next business day. This email highlights one of their incomplete work items and provides up to five tailored suggestions to help them enrich work with greater context, so that it’s more actionable. This change aims to guide new users and improve their onboarding experience.

To get started with this change:

1. Create a new work item in Jira as a new user on your first day. The work item needs to be missing at least one of these conditions:
   • Not in “done” status category
   • Not archived or deleted
   • Missing description
   • Unassigned
   • Missing due date
2. On the next business day, check your email for a message with personalized suggestions and a highlighted incomplete work item.

Automation: Improved rule builder header

We've uplifted the header in the automation rule builder to improve readability and navigation across Jira. This change makes it easier to manage rules on smaller screens and provides a cleaner workspace by moving secondary views into a consolidated menu.

To get started with this change:

1. Go to Automation in your Jira app.
2. Select an existing rule or create a new one to open the rule builder.
3. View the new header at the top of the screen, where you can now access the audit log and other views from the dropdown menu.
4. Select the Close icon to exit the rule builder.

Create work items faster with a modernized experience

We’re updating the way you create work in Jira to make it faster and simpler. When you select the Create button, you’ll see a compact create window with essential fields so you can capture ideas quickly and stay in your flow. We're introducing this experience gradually, so it may not be available in your site right away. As we learn from feedback and usage, we may continue to refine the experience.

To get started with this change:

To create a work item with the modernized experience:

1. Select the Create button from any screen in Jira.
2. Enter the key details for your work item in the compact create window. The compact create window shows the summary, description, any required fields, and up to three optional fields from your existing configuration. For team-managed projects, these are the highest-ranked optional fields. For company-managed projects, they’re the first optional fields shown on the create screen.
3. Select Create to finish, or select the expand icon if you need to add more details in the full layout.

For projects with more complex needs, like extra required fields, tabs, or customized screens, you'll automatically see the full-form layout.

Connected apps: End-of-support warnings for Connect apps

Admins and users will now see in-product warnings for apps built on the Connect framework to prepare for its upcoming end-of-support. These notifications in Jira, Confluence, and Atlassian Administration help you identify affected apps and plan your migration to Forge.

1. Go to Atlassian Administration, then select your organization.
2. Select Apps, then Connected apps.
3. Look for warning banners at the top of the page or within specific app details to identify apps requiring action.
4. For end users, look for dismissible banners within app iframes on Jira issues or Confluence pages.

Small text sizes available in the editor

You can now change your text size to small in the editor across Atlassian apps like Jira and Confluence. This new formatting option helps you fit more information on the screen and create a clear visual hierarchy in your pages and issues.

To apply small text size in the editor:

1. Open the editor in your app.
2. Highlight the text you want to resize.
3. Select the Text size menu from the toolbar.
4. Select Small.

Web links: AI-powered Atlassian and third-party content suggestions

Gather context in Jira with AI-powered content suggestions from across your connected apps. When you add a web link to a work item, Jira now suggests relevant Confluence pages, whiteboards, and Loom videos, alongside files from third-party apps like Google Drive, Microsoft OneDrive, and Figma.

To get started with this change:

1. Open a work item in Jira.
2. Select the plus icon (+), then select Add web link.
3. In the Web links section, select View suggestions.
4. To add a suggested link to your work item, select the checkmark icon.

Space invites for linked teams

In Jira, you can automatically send space invites to team members when their team is linked to a Jira space. New team members also receive invitations to any linked projects. This ensures everyone has the access they need to collaborate effectively from day one

To get started with this change:

1. Navigate to your Jira space.
2. From the top navigation, select Link contributing teams.
3. Once the team is linked, project invites will be sent to all team members to grant them access.
4. Alternatively, go to the Teams page in Atlassian Home to invite new users or add spaces to existing teams.

Improvements to Agents in Jira

We’ve updated the agent session experience in Jira to make it faster and more intuitive.

You can now click anywhere on an agent’s header to open or close agent sessions, and enjoy smoother scrolling and animations when interacting with agents. These changes help you stay focused on your work while delegating tasks to AI.

To get started with this change:

1. Open any Jira work item where a Rovo agent has been invoked.
2. Select the agent’s header or the chevron to expand the session.
3. Select Refine in chat to respond to the agent, and once you’re satisfied with the agent output, select Draft comment to share it with your team.

Formula fields: Enabled on company-managed spaces and text, date, and duration supported as output types

Jira formula fields are now available in company-managed spaces.

Jira formula fields support text, date, and duration outputs, enabling complex calculations across your work. You can search and sort by formula field values using Jira Query Language (JQL) to organize and prioritize your work items. These features are available in both company-managed and team-managed spaces.

Create a formula field

In a company-managed space, create a formula field via your admin settings:

1. Start in your Jira company-managed space.
2. Select Settings from the global navigation, then select Work items.
3. Select Fields from the side navigation.
4. Select Create new field.
5. In the Field type dropdown, select Formula.
6. Enter a field name and description.
7. In the Spaces dropdown, select All spaces to make the field available everywhere, or select a single space to restrict it. You can’t select more than one individual space.
8. Select a Formula output: either number, text, date, duration, currency, or percentage.
9. Enter a formula. If Rovo is enabled, you can select Generate formula to create a formula using natural language. View the list of supported fields and functions for formulas
10. Select Format to choose how to display the formula’s output (for example, you could show a duration as days or hours, or a number as a currency with decimals).
11. Select Create to finish.

In a team-managed space, create a formula field via your space settings:

1. Next to your space’s name in the sidebar, select More actions (•••), then Space settings.
2. Select Fields in the sidebar.
3. Select Add field, then select Create new field.
4. In the Field type dropdown, select Formula.
5. Enter a field name and description.
6. Select a Formula output: either number, text, date, duration, currency, or percentage.
7. Enter a formula. If Rovo is enabled, you can select Generate formula to create a formula using natural language. View the list of supported fields and functions for formulas
8. Select Format to choose how to display the formula’s output (for example, you could show a duration as days or hours, or a number as a currency with decimals).
9. Select Create to finish.

Automation: Steps terminology and cleaner step titles

We've updated Jira automation terminology and UI to use “steps” instead of components. Condition steps no longer display noisy title prefixes like IF, resulting in clearer, more scannable flows.

To get started with this change:

1. Go to Project settings, then Automation.
2. Open a flow/rule to see the updated step design.
3. Create a new flow/rule and add “steps” (triggers, conditions, actions) to try the changes.

Automation: "Rule" is now "Flow"

We've updated the terminology in Jira automation to better reflect how you build and manage your automated processes. The term Rule has been replaced with Flow throughout the automation experience to provide a more intuitive understanding of the end-to-end automation journey.

To get started with this change:

1. Go to Project settings, then Automation.
2. View your existing automations, which are now referred to as flows.
3. Select Create flow to build a new automation.

Preview work items during creation

In Jira, you can now view a preview of your work item as you create it. When you create a single work item from the top navigation, instead of showing the success toast, the preview panel automatically appears so you can review and refine details quickly without searching for the work item you just created.

1. Select Create from the top navigation bar.
2. Enter details for your new work item.
3. Select Create to save your changes.

Once created, you'll see a preview panel on the right side of the modal showing how your work item will appear.

Note that this only applies when a single work item is created, and isn't available when multiple work items are created at once.

Guest role available for Jira

Collaborate with external partners and contractors by inviting them to Jira as guests. The guest role lets you provide restricted access to specific spaces in Jira without consuming a paid seat, helping your team work with external contributors while you maintain security and control.

How to invite guests to Jira

Improved people tab: Manage space access and users from a single location

Manage space access and user controls more efficiently with a restructured people and access settings view. The user list is the primary focal element, and access settings are behind a settings cog for a cleaner workspace while keeping essential controls within reach.

For company-managed spaces:

1. Go to your company-managed Jira space, then select the People tab.
2. Select the Settings cog to view and manage space access and request settings.

For team-managed spaces:

1. Go to your team-managed space, then select the Access tab.
2. Select the Settings cog to view and manage space access and request settings.
3. Use the Manage users controls within the same view to update your team's access.

Field optimization tools for field schemes

Jira Cloud admins can now access streamlining tools from the field schemes experience in Jira admin settings. These tools optimize field schemes by removing unused fields, creating project-specific schemes, splitting schemes, and provide functionality to download optimization details.

To get started with this change:

1. From the top navigation, go to Settings, then Work items.
2. Select Field schemes.
3. Select the field scheme you want to manage.
4. Under Actions, select Optimize to use the streamlining tools.

Revamped reports for work item analysis

Jira Cloud has updated three classic reports to improve date formatting and provide a more consistent experience. The Average Age, Created vs Resolved, and Recently Created Work Items reports now use the latest interface, resolving previous issues with how dates were displayed for different regions.

To get started with this change:

1. Go to your company-managed space in Jira.
2. Select Reports from the sidebar.
3. Choose Average Age, Created vs Resolved, or Recently Created Work Items.
4. Use the in-page dropdown menus to configure your report settings.
5. Select a board from the Board selector to filter the work items shown in the report.

Refine Rovo Chat responses to save time

Get more accurate responses by refining the output of your chats with Rovo agents. You can now provide follow-up instructions to an agent directly in the work item view, ensuring the final response meets your specific needs without starting a new chat.

1. Start a Rovo Chat with an agent on a work item.
2. Review the initial response generated by the agent.
3. Enter follow-up instructions in the chat to refine the response.

Invite people and link teams

Invite teammates to your Jira projects more quickly with a new, prominent button in your project header. Jira now features an Invite people button directly on board and list views, replacing the previous menu-based navigation to help you bring collaborators into your work without searching through settings.

To get started with this change:

1. Open a board or list view in any Jira company-managed or team-managed project.
2. Select the Invite people icon (a person with a plus sign) in the project header.
3. Enter the details of the teammates you want to invite to the project.
4. To link a team, select the More (•••) menu in the project header or sidebar and select Link Atlassian Team.

Turn tables and lists into charts and diagrams with Remix

Understand complex information faster by transforming text, tables, and lists in Jira work item descriptions into instant charts and diagrams. Remix is an AI-powered feature that lets you generate personal visualizations without changing the original content — so you can explore data your way.

1. Open a Jira work item and select the description to enter edit mode.
2. Hover over a table, list, or text block to reveal the element toolbar.
3. Select Remix from the element toolbar or the Rovo menu.
4. Choose a visualization type, such as a chart or diagram, to generate a preview.
5. Select Insert to add the visualization to the description, or Copy to clipboard to use it elsewhere.

Start and complete sprints automatically in Jira

Save time and keep your team on track by scheduling sprints to start and complete automatically in Jira.

To get started with this change:

1. Go to your scrum board and select the Backlog.
2. Find the sprint you want to automate and select More actions (...), then select Edit sprint.
3. Select Automatically start and complete sprint.
4. Set your preferred Start date and End date.
5. Choose whether open work items should move to the backlog, a new sprint, or to an existing sprint on completion.
6. Select Save.

Draft release notes with Rovo

Save time by using Rovo to draft release notes in Jira. Summarize key changes in your release with AI and communicate value to your customers and stakeholders more efficiently.

To get started with this change:

1. Go to your software space and select the Releases tab in the navigation.
2. Select the version you want to generate release notes for.
3. Select Release notes.
4. Select the toggle next to Create with Rovo.
5. Select Create with Rovo to open Rovo Chat and review your draft.

AI-suggested labels for work item creation

Save time and reduce repetitive tasks in Jira with AI-suggested labels. When you create a work item, Atlassian Intelligence analyzes your project's historical field-usage patterns to suggest contextually relevant label values. These suggestions help you capture work quickly and accurately while maintaining full control over your data.

1. Select Create in the top navigation bar to open the create work item dialog.
2. Select the Labels field to open the dropdown.
3. Review the suggested values, which are highlighted with an AI attribution indicator.
4. Select the checkmark icon to accept a suggestion or the X icon to dismiss it.

Jira: Use your current view as context for Rovo Chat

Save time and get more relevant answers by using your current Jira view or selected work items as context for Rovo Chat. Instead of manually copying work item keys, Jira now automatically passes your active view, filter, or selected work items into Rovo Chat to help you summarize work, create insights, or take actions tailored to your current workflow.

1. Open a supported Jira view, such as your All work, Backlog, or List view.
2. Select one or more work items to make them the active context for Rovo Chat.
3. If no items are selected, Rovo Chat will automatically use your current view or filter as context.
4. Open Rovo Chat to see the context indicator and enter your prompt.
5. To remove the context, select the X on the context indicator in the chat interface.

Forge UI modifications: support for work item modal views

Forge apps that use UI modifications now work consistently when you open a work item (referred to as an issue in the API) in a modal through Forge apps in Jira Cloud and Jira Service Management (agent view). Previously, these modifications were not applied to modals triggered by apps. This change ensures that your UI modifications — such as hiding fields, setting values, or making fields read-only — apply correctly regardless of how you open the work item.

To get started with this change:

1. Navigate to your Forge app's global page in Jira.
2. Select a work item to open it in a modal view.
3. Observe that your Forge app's UI modifications now apply to the work item modal.

Forge custom fields of Object type now supported in bulk edit

This update enhances the Jira Issue bulk-edit experience for Object type Forge Custom Fields. it replaces the existing TextField input field with a forge-app-defined custom edit experience for Object Forge Custom Field. Note: The Forge app developer has to enable the custom edit experience for bulk edit by adding "issue-bulk-edit" in the manifest. We will fallback to default TextField experience if the Forge app developer doesn’t enable it.

1. Select the work items you want to update from the List view, Backlog or Global Issue Navigator
2. A bulk action toolbar opens once you have selected the issues. Select "Edit Fields" to open the "Bulk Edit" side panel
3. Follow the prompts to select the Object type Forge custom fields you want to edit and enter the new values.
4. Review and confirm your changes to complete the bulk operation.

Agents in Jira are now Generally Available

Agents in Jira introduces the ability to work alongside AI agents directly within Jira. You can assign agents to work items, @mention agents in comments to invoke them in the context of work, and leverage Jira's workflow engine to trigger agents on status transitions.

To get started with this change

• Before you get started, you’ll need to be a site admin to enable Rovo, AI features, or MCP agents. Read more
• You’ll need to enable Rovo on your site. See: Manage Rovo access
• You'll also need to have created an agent in Studio or installed a partner agent. Read more

To add an agent as a collaborator on a work item:

1. Open the relevant work item from any view.
2. From the Assignee field, search for, then add the AI agent you’d like to work with.
3. Once assigned, the agent will get to work on the task you’ve assigned it. The agent will use the work item’s summary and description, and may use comments and attachments to build context.

To summon an agent in a comment on a work item:

1. Open the relevant work item from any view.
2. In the Activity section, choose the Comments tab.
3. In a comment, enter @, then the name of the agent you want to summon. You can also add agents to workflows and to a column on the board. Read more

Company-managed spaces: Create spaces with a one-step wizard

Admins can now create company-managed spaces in Jira using a simplified one-step wizard. This update streamlines the space creation process, allowing you to set up and configure your spaces more efficiently.

1. In Jira, go to Spaces, then select Create space.
2. Choose a space template and select Use template.
3. Select Company-managed as the space type.
4. Enter your space details in the one-step wizard and select Create space.

Ability to add agent to workflow transition on Company-managed boards

Save time and streamline your processes by adding agents directly to your workflow from your board in Jira. This update allows you to integrate automation and AI capabilities into your team's work without leaving your current view, making it easier to manage how work moves from start to finish.

To get started with this change

1. Navigate to your board in Jira.
2. Hover the board column and see Add agent icon button, provided if the user has the required permission.
3. Click on the button and wait for the modal to appear.
4. Select the agent and provide the prompt value.

Site Optimizer: Support for new field schemes

Jira Cloud admins can now use Site Optimizer to analyze the new field scheme model. This update allows you to identify and manage both legacy field configurations and the new field schemes within your site, helping you streamline your site configuration and prepare for future migrations.

1. Go to Settings in Jira and select System.
2. Go to Site Optimizer → All reports.
3. Select Custom fields and goto Review and optimize to view the analysis of your site schemes.
4. Review the list of schemes, which now includes both legacy field configurations and the new field schemes.
5. Select the Optimize button next to a scheme to view detailed analysis and recommended actions.

Jira recommend agents empty state

Save time by discovering and assigning Rovo agents to your work items more easily. Jira now displays an empty state in the agent section when no agents are assigned, making it clear that you can use agents to help progress your work.

To get started with this change

1. Open a work item in Jira.
2. Locate the Agents section in the work item details.
3. If no agents are assigned, you'll see the new empty state.
4. Select the agent picker to browse and assign a Rovo agent to your work item.

Transition improvements in workflow editor

Manage your workflows more efficiently with new transition options and a clearer layout in the workflow editor. These updates help Jira admins save time when creating statuses and provide better visibility into how work moves through a project.

To get started with this change:

1. Go to Space settings, then Workflows.
2. Select Edit on the workflow you want to update.
3. Select Add status to see the new Allow transitions from any status checkbox.
4. Select any status on the diagram to view the separated Incoming and Outgoing sections in the status panel.

Work with agents from your Jira For you page

Save time and streamline your workflow by delegating tasks to agents directly from the For you page in Jira. You can now invoke agents on work items in your Recommended and Assigned to me tabs without leaving your current view. Additionally, a new Agents need your input section surfaces sessions that require your input or are ready for review, helping you stay on top of delegated work.

1. Go to the For you page in Jira.
2. Hover over a work item in the Recommended or Assigned to me tab.
3. Select Work with agent to open the agent picker and choose an agent to start a session.
4. Check the Agents need your input section in the Recommended tab to review sessions that are paused, waiting for input, or finished.

Configure your filter panel with more fields and saved filters

You can now customize your filter panel in Jira to better suit your team's workflow. We’ve added support for more fields in basic mode, including date, select, and people fields. We've integrated your saved filters directly into the filter panel. These changes help you find the work you need faster by keeping your most important filters organized and accessible.

To get started with this change

1. Go to your Board or Backlog (software team-managed projects only), or the List view.
2. Select Filter to open the filter panel.
3. Select + Add field to add new fields or use the drag handle to reorder them.
4. Select the Saved filters dropdown within the panel to save your selections or switch between your saved filters.

Increased timeout for Forge JQL functions

Forge JQL functions in Jira can now run for longer before timing out. We’ve increased the execution timeout from 25 seconds to 55 seconds, allowing your custom functions more time to complete complex searches and data processing.

1. Open your Jira app.
2. Go to the search bar and select Advanced issue search.
3. Enter a JQL query that uses a Forge-powered function.
4. Run the search to see the improved performance for long-running functions.

View and manage all your agent work in one place

Save time and stay organized with My agent sessions, a new view on the For you page in Jira that lets you monitor and manage all your agent work from a single place. See which sessions need your input and take action immediately without having to search through individual work items.

To get started with this change:

1. Open Jira.
2. Select For you from the navigation menu.
3. From the My agent sessions view, select any session to take action.

Blocks: Transform, sync, and save content across apps

Blocks bring faster editing, reusable patterns, and always-in-sync content across apps. This new feature set allows you to create content once and reuse it across Jira and Confluence with live-syncing, ensuring your information is always up to date. You can also quickly transform content types using the new block menu and save polished sections as templates for future use.

1. Open any editor and select the drag handle (⋮⋮) to access new block-level options.
2. Select Change format to convert a block into a different type, such as a paragraph into a panel.
3. Select Create sync block from the menu to turn content into a synced block, then insert it elsewhere using the /sync block command.
4. Select one or more blocks and select Save block template to create a reusable template you can insert via the slash command or insert menu.

A cleaner activity timeline in All work

We’ve updated the activity timeline in All work (previously Issue view). This improves readability and reduces clutter.

It's easier to scan and understand updates, at a glance:

• Entry grouping: Similar updates are now grouped together to reduce clutter.
• Modern UI: Improved alignment, formatting, and date presentation for a cleaner look.
• Progressive disclosure: Long descriptions and details are now collapsible, reducing excessive scrolling.

These improvements enhance the ease of finding and understanding key changes in a work item’s history. A more structured and intuitive layout helps users quickly access relevant updates without overwhelming detail.

Improved performance and reliability for CSV exports

If you need to export your Jira issues, you’ll notice a faster and smoother experience due to the following improvements:

• Speed and reliability — the export process is faster and can handle a large number of fields and extensive data sets
• Tracking and control — you can monitor the progress of your export, and cancel if needed

To try it out, go to the Issues page in your project. Select Export, then select a CSV export option.

Note that only one CSV export can be processed at a time.

Jira: Seamlessly add a due date and assignee when creating work items on a business board

You can now add a due date and assignee when creating a work item, without needing to leave the board view in your business project.

To create a work item with a due date and assignee on a business board:

1. Make sure you have the new navigation enabled (more about the new navigation).
2. From the board, select + Create in the column you want to create a work item for, and enter a summary.
3. Select the due date icon and choose a date from the date picker, or select the assignee icon and choose an assignee.
4. Select Enter to create your work item.

Jira: Improvements to the child work item panel

The child work item panel is faster to load and more responsive. You now get smoother scrolling, better performance and real-time, instant updates (without needing to refresh).

Display all workflows and manage status column mapping in business project boards

This update introduces the ability to merge board workflows, making it easier for teams to align and manage work across multiple boards. By streamlining workflow management, teams can collaborate more efficiently and reduce manual effort.

All boards by default will adopt the new changes with merged workflows in single board

Search all apps from Jira

You can now use the "All" tab and a new "Search all apps" option in Jira quick search. This update makes it easier to find content from multiple Atlassian apps in one place.

1. Open Jira and select the search bar at the top of your screen.
2. Find and select the new "All" tab in the search dropdown.
3. Use the "Search all apps" option to expand your search beyond Jira.

Jira: AI-powered child work item suggestions are now proactive

In addition to manually using AI to add child work items, you’ll now receive context-aware child work item suggestions proactively generated by AI. This feature recommends relevant child work items based on the details of the parent work item, helping you save time, reduce manual effort, and stay organized more efficiently.

When you accept a suggestion, a new child work item will be created and linked to the parent work item.

To get proactive, AI-powered child work item suggestions:

1. Open a work item.
2. Select + Add, then select Subtask. You’ll see a list of suggestions for child work items in the Subtasks section.
3. In the Create suggested child work items panel, select Show results to expand the results.
4. Select Create to add individual work items, or Create all to add them all simultaneously.

Beta: Link similar work items as you create with Atlassian Intelligence

Use AI to find and link similar work items or spot duplicates before they’re created.

When you create a new work item, Jira uses AI to automatically find and surface work items with a similar summary. You can then link the existing work items to the one you’re creating. It helps you quickly build context, connect past work, and understand complexity from the start.

Read more about Atlassian Intelligence features

To find and link similar work items:

1. Select Create from the global navigation.
2. Begin to add a Summary to the work item.
3. Jira will use AI to automatically surface similar work items below the Summary field.
4. Select Link to connect existing work items to the one you’re creating.
5. When you’re finished, select Create.

Once a work item is linked, it will display in the Linked work items panel on each work item.

Proactive child work item suggestions powered by AI

Get context-aware child work item suggestions proactively generated by AI.

This feature recommends relevant child work items based on the details of the parent work item, helping you save time, reduce manual effort, and stay organized. When you accept a suggestion, a new child work item is created and linked to the parent work item.

You can also hide the proactive suggestions and manually use AI to generate child work items when it suits you.

Read more about AI features

To get proactive, AI-powered child work item suggestions:

1. Open a work item.
2. Select + Add, then select Subtask. You’ll see a list of suggestions for child work items in the Subtasks section.
3. In the Create suggested child work items panel, select Show results to expand the results.
4. Select Create to add individual work items, or Create all to add them all simultaneously.

Knowledge base: Link multiple spaces to a single service space

Space admins can now link multiple knowledge sources (native Confluence, cross-site Confluence, and third-party sources) to a single Jira Service Management service space. This update allows your team to pull knowledge base articles from various sources, making it easier for your team and help-seekers to find the information they need in one place.

1. Go to your service space and select Space settings.
2. Select Knowledge base.
3. Select Link space.

Recruitment and case management capabilities for HR service projects

Save time and streamline your hiring process with new recruitment and case management capabilities in Jira Service Management. When you create a new company-managed project using the HR Service Management template, you can now include dedicated tools for managing candidates and requisitions alongside case management features. These updates provide your HR teams with specialized workflows, queues, and issue types to manage the entire recruitment lifecycle in one place.

1. Go to Projects, then select Create project.
2. Select the HR Service Management template.
3. Choose Use template, then select Company-managed.
4. Enter your project details and select Create project.
5. View your new recruitment tools in the project sidebar under Queues and Request types.

Custom domains for communication status pages

Jira Service Management now supports custom domains for communication status pages. This update allows you to use your own branded URL for status pages, providing a consistent experience for your customers during service updates and incidents. We've also updated the user interface to make it easier to configure and manage these domains within your service project.

1. Go to you Operations, then Status page.
2. Click on Edit for any status page using … and then go to Advance Settings tab
3. Navigate to “Custom URL” and follow the prompts to configure your custom domain and update your settings.

Invite users with pre-selected roles

Space admins can save time when adding new team members to Jira Service Management and Jira Customer Service Management. We've updated the invite modal to automatically pre-select the most likely role based on where you are in the app, ensuring new users get the right access and permissions from day one.

To invite users with pre-selected roles:

1. Go to your service space.
2. Select Add people from the navigation bar or go to Space settings, then People.
3. Enter the email addresses of the people you want to invite.
4. Review the pre-selected role, then select Add to send the invitations.

Service Collection: New feature discovery for Standard plan trials

When you start a Standard plan trial for Service Collection you’ll now receive a feature-focused email and see in-app notifications to help you understand the benefits of your new plan. These updates provide a clear overview of available features and billing information so you can make the most of your trial.

1. Start a Standard plan trial for Service Collection.
2. Check your inbox for an email highlighting key features and the benefits of the Standard plan.
3. Log in to your app to view the trial awareness dialog for an overview of your trial.
4. Select the plan awareness lozenge in the navigation bar to open the plan benefits dialog.
5. Review the dialog to see which features are now available and find your billing plan information.

Field schemes: A new way to manage fields

Jira admins can now use field schemes to manage which fields are available and required for different work types. This new experience replaces the legacy field configurations and field configuration schemes, providing a more intuitive way to ensure projects only include relevant fields.

To use field schemes:

1. Go to Jira settings, then Work items.
2. Select Field schemes from the sidebar.
3. Choose an existing scheme to edit or select Create field scheme to start a new one.
4. Use the Advanced settings sidebar to specify which work types a field is available or required on.

Assets: A simpler, more powerful admin experience

We’ve updated the admin experience for Assets in Jira Service Management to make setting up and managing your data sources easier, faster, and more intuitive. This new admin experience ensures a consistent look and feel with the Atlassian apps you already use. We’ve also updated several key terms to be more descriptive of their function, helping you navigate your asset data with less friction.

Create or edit work types on the software board view

If you’re an admin working on a team-managed project, you can now create a new work type or edit an existing one directly from the dropdown when creating work items inline on the software board or backlog view. This experiment aims to make managing work types faster and more convenient while you work.

To try out the new inline issue type configuration on your software board view:

1. Go to your software board view in Jira Software.
2. Select the dropdown for work type when creating an issue inline.
3. Choose to create a new work type or edit an existing one directly from the dropdown menu.

A cleaner activity timeline in All work

We’ve updated the activity timeline in All work (previously Issue view). This improves readability and reduces clutter.

It's easier to scan and understand updates, at a glance:

• Entry grouping: Similar updates are now grouped together to reduce clutter.
• Modern UI: Improved alignment, formatting, and date presentation for a cleaner look.
• Progressive disclosure: Long descriptions and details are now collapsible, reducing excessive scrolling.

These improvements enhance the ease of finding and understanding key changes in a work item’s history. A more structured and intuitive layout helps users quickly access relevant updates without overwhelming detail.

Use Atlassian Intelligence to draft a reply

You can now use Atlassian Intelligence to draft replies (beta) for your customers. The replies will be based on comments added by agents while resolving similar requests.

To use Atlassian Intelligence to draft a reply:

1. Select any issue from Queues.
2. Select Add internal note or Reply to customer.
3. Select Atlassian Intelligence from the toolbar, and then select Draft Reply. Alternatively, use /draftreply.

You can copy, insert, or edit the reply as needed.

Highlighted search terms in in-product help

When you search in in-product help, we'll highlight your search terms in results so you can quickly see how the results relate to the terms you've entered.

To search in in-product help, select the help (question mark) icon in the navigation and enter your query in the search field.

Note: In-product help is available in many screens in Jira, including in software, service desk, and work management projects. There may be some screens where in-product help isn't available yet.

Edit your help center's home page layout and add rich content to it

With this release, admins will have more control over their help center's home page, allowing them to tailor it to fit the needs of their audiences. They will be able to:

• hide and reorder sections on the home page to create a more organized experience - add layouts, images, and rich content to make the help center visually engaging and user-friendly.

This will help admins create a more customized and appealing help center for their different audiences.

Enhancements to work item hierarchies in the issue navigator

We've introduced the ability to view work item hierarchies, providing a clear and concise overview of related tasks at a glance. Additionally, you can now easily add work items directly from the list.

This update improves clarity, structure, and scalability. It allows you and your teams to efficiently manage tasks in both team-managed and company-managed projects.

Prefer a flat list view?

If you prefer working with a flat list of work items, you can easily customise your view.

Go to View settings and select Hierarchy

Automation suggestions in issue and alert views

In the issue and alert views, you’ll now receive automation rule suggestions to help improve your team’s efficiency and simplify the alert management workflow. These suggestions are generated based on keywords found in the issue summary and description, and offer relevant automation options that can be beneficial for your team. By implementing these rules, you can reduce manual tasks, save time, and ensure more consistent management of issues and alerts.

If you are an admin:

• To set up and enable the rule for your team, click Build this rule.
• To modify an existing rule, click Edit in rule builder.
• By default, automation suggestions are visible to everyone. To control who sees these suggestions, go to Project Settings > Features > Automation Suggestions. Turning it off will prevent your team from receiving suggestions.

If you’re an agent:

• You can request your admin to build and enable the suggested rules for you.
• To view details about a suggestion, click View rule.
• To quickly send a request to your admin, click Copy message to copy the message and send it to your admin.

Collect higher quality information with business forms

Gather better quality information with new functionality for business forms.

Choose from more fields including parent, category and people. Have more control by making fields optional or required to submit when building a form. You can also add more detailed guidance for people submitting a form, by adding field descriptions.

Manage your form fields

To find updates to business forms, you’ll need project admin access:

1. Open a business project and navigate to Forms in the project navigation.
2. Select an existing form or select + Create form
3. Find all new functionality while building your form.

Edit your help center's home page layout and add rich content to it

With this release, admins will have more control over their help center's home page, allowing them to tailor it to fit the needs of their audiences. They will be able to:

• hide and reorder sections on the home page to create a more organized experience
• add layouts, images, and rich content to make the help center visually engaging and user-friendly.

This will help admins create a more customized and appealing help center for their different audiences.

As part of the shutdown of the "External Assets Platform", the ability to create, add, or modify "External Assets Platform" custom fields has now been removed

As part of our ongoing efforts to deliver the most streamlined and integrated service management solution, the ‘External Asset Platform’ will be shut down.

Learn more about the shutdown of the 'External Assets Platform'.

This change will take place in two stages: currently, we are removing the ability to create new "External Assets Platform" custom fields, add these fields to projects, or modify the contents of existing "External Assets Platform" custom fields.

Ultimately, all existing "External Assets Platform" custom fields will be removed, along with any data contained in them. If you have not yet begun backing up your data from your "External Assets Platform" custom fields, we recommend you do so immediately using the provided script.

Dedicated page for Atlassian Intelligence answers in the virtual service agent

We've moved the toggle for Atlassian Intelligence answers in the virtual service agent out of the Settings page and into its own AI answers page.

To turn Atlassian Intelligence answers on or off in your project's virtual service agent:

1. From your service project, select Project settings, then Channels & self service, then Virtual service agent.
2. Select AI answers.
3. To activate Atlassian Intelligence answers, turn the toggle on next to Atlassian Intelligence answers, and then select Activate.
   • Atlassian Intelligence answers will start working immediately in all of your connected channels.
4. To deactivate Atlassian Intelligence answers, turn the toggle off next to Atlassian Intelligence answers, and then select Deactivate.
   • Atlassian Intelligence answers will stop working immediately in all of your channels.

Read more about Atlassian Intelligence answers.

Introducing 'work' as the new collective term for items tracked in Jira Cloud

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

We’re introducing work as the new collective term for all items tracked in Jira. We’re also exploring ways to incorporate the language you use for your own work types.

• Read more about these changes on the Atlassian Community.

This change builds upon our previous efforts to reduce the use of 'issue' terminology in Jira.

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. We found that organizations that needed to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policy currently block exports:

1. Go to Atlassian Administration. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Get more work done in less time with suggestions in Jira Service Management

We’re introducing suggestions on the issue view to help your teams gather context and start working on issues quickly based on a list of actions. Powered by Atlassian Intelligence, this feature is currently available for service requests and incidents only.

To turn on suggestions for a project:

1. From your service project, select Project settings, then Features.
2. Turn on Suggestions.

After the feature is turned on, the suggestions will appear automatically in the issue view for requests and incidents along with other context fields.

Read more about suggestions.

Tailor your Jira Service Management sandbox setup

We're excited to introduce a new feature that allows you to save time by copying only the specific Jira Service Management (JSM) projects you need to your sandbox. This enhancement streamlines the setup process, ensuring you have exactly what you need without unnecessary clutter. Additionally, audit logs now track the copying of specific projects, providing a clear record of changes for better management and oversight. Understand how to select data to copy

To copy specific Jira Service Management (JSM) projects from your production to its sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Products > Sandbox.
3. Under Actions in the product table, select Copy production data.
4. Select the Specific Jira Service Management projects.
5. Follow the prompts to copy data into your sandbox.

Learn about what we copy to sandbox

New AI features to find similar issues, triage issues, and more

We’re excited to announce that the following Atlassian Intelligence-powered features in Jira Service Management are now generally available:

Similar requests panel that helps agents easily find issues similar to the one they’re working on.

Customer sentiment that helps you quickly understand how customers are feeling based on their comments.

Triage issues that suggests new request types for multiple issues in your queue.

Read more about Atlassian Intelligence features in Jira Service Management.

Introducing a brand new way to complete bulk actions in the issue navigator

We’re introducing a toolbar in the issue navigator so users can update multiple issues even more seamlessly.

To use the new toolbar:

1. Select multiple issues from the list view in the issue navigator. You can either:
   1. Use the issue checkboxes.
   2. Hold Ctrl (Windows) or Command (Mac) while selecting issues
   3. hold the Shift key to select a group of adjacent issues
2. The new toolbar will appear. You can either select Edit fields to make edits to fields in your issues or Change status to transition your issues.

Virtual service agent in email is now generally available

We’re excited to announce that the virtual service agent in email is now generally available. You can activate the virtual service agent in email so that your customers can find the help they need. When your customers send requests to the email address connected to your project, the virtual service agent responds using Atlassian Intelligence answers.

Find out more about using virtual service agent in email

New automation rules and the Service Triage Agent

We’re introducing new automation rule templates that trigger the Service Triage Rovo Agent and use its responses to automate field updates for requests in your service project.

Currently, we’ve introduced the following templates:

• A rule that updates the summary based on the issue description
• A rule that updates the priority for an issue based on similar requests
• A rule that updates the request type for an issue based on similar requests
• A rule that generates a summary of the issue when it’s closed

For example, when a new request is created in your project, Service Triage can suggest a priority based on similar requests and update the priority field if the suggested value is different from the current value. The Agent also adds an internal comment to describe the updates, so that anyone working on the request can view the changes.

The fastest way to get started is to use a template:

1. In your service project, go to Automation.
2. Select the Templates tab.
3. Select the Service Management category
4. Select a template and follow the prompts to configure it.

When you use the template, you’ll need to connect Rovo to your instance.

Read more about how to connect to Rovo.

Read more about Rovo Agents in automation.

See all your Asset attributes now in Forms

Take the guesswork out of selecting the right Asset when filling out a form and find all attributes now visible on Asset form fields. Previously when filling out a form, customers would only be able to see the object name which made it hard to know what option to select. Now you’ll see the same attributes listed alongside each object - just like you do on request types.

Unlocking another level of help center customization

The Jira Service Management help center is getting a sleek and modern design update across all its pages, offering new opportunities for customization. Admins will be able customize the help center navigation and manage background and text color for sections in their home page.

To customize the navigation: 1. Go to the help center of your choice. 2. Select Customize, then Customize look and feel from the navigation. 3. Scroll down the side panel to find the navigation color settings.

To manage section settings: 1. Go to the help center of your choice. 2. Select Customize, then Edit page layout from the navigation. 3. Select the section you want to customize and manage its settings on the side panel.

Manage views directly from the space navigation

Project admins can now add or remove views directly from the space navigation, giving them more flexibility to customize the space to suit their team's need.

To add a view, select the plus icon + in your space navigation and choose which view you want to add.

To remove a view, select the tab options menu (...) next to the tab name, and then select Remove.

Jira: Reparent work items in list view

You can now select (drag and drop) work items to reparent them. This makes it easier to restructure work without losing your place.

To reparent a work item:

• Make sure you're in the list view within your project
• Select (using drag and drop) the work item you want to reparent.
• Move it to the new location (drop it). This will update the hierarchy.

New Workato action in Jira Automation

We’ve built a new integration with Workato. The integration connects your enterprise stack with Jira Service Management, unlocking powerful use cases for both IT and business teams.

With the new Workato integration you can connect and run Workato recipes, allowing you to fetch information and take actions across hundreds of applications directly from Jira Automation via the Trigger Workato recipe action in your automation rule.

Before using the Trigger Workato recipe step or action for the first time, Premium and Enterprise Jira Service Management Cloud customers will need to create a connection with Workato by:

1. Generating a Developer API token and a Platform API/auth token from Workato.
2. Using these credentials to create a Workato connection from Jira Automation.

You can create a connection with Workato by creating an automation rule that uses the Trigger Workato recipe action. This action triggers a Workato recipe that runs at a specific point in an automation rule. You can use smart values to access Workato request response data in subsequent rule actions.

Read how to create a Workato connection from Jira Automation

Read how to set up the Workato action in your automation rule

Back up and restore Jira Service Management Assets

Assets in Jira Service Management is now included in the backup and restore of your Atlassian Cloud services.

1. Make sure you have the required permissions to use backup and restore features in your JSM site.
2. Go to the backup and restore section in your Atlassian Cloud admin settings.
3. Follow the steps to create a backup or restore your JSM Assets data.

We've launched a new prioritization project template

When you set up a new project in Jira, you can use project templates. There are many to choose from, including specific templates from different apps like Jira Product Discovery and Jira Service Management. We've just added a new template for projects that are all about gathering ideas and prioritizing them. With this new prioritization template you can list ideas and add data to them. You can then use this data with common frameworks (such as RICE) to prioritize. The project has multiple views, like an effort and impact matrix, list, or roadmap view, so you can see and share your priorities in a way that suits you.

Anyone who has Jira Product Discovery and permission to create projects can use this template.

Trigger an Automation rule during a virtual service agent conversation

Use the new run Automation rule step to trigger Automation rules during virtual service agent conversations!

Your customers won’t notice when an Automation rule is run – it all happens in the background while they're chatting with the virtual service agent.

Find out how to run an Automation rule in a conversation flow

See and organize work by Focus area in Jira Plans

You can now view, filter, and group work by Focus area directly in Jira Plans. This integration lets you see which Focus areas are linked to your Jira work items, making it easier to align and organize your planning. The Focus area field is read-only for now and available to select customers.

To see and use Focus areas in your Jira Plans:

1. Open a plan in Jira Plans where Focus is provisioned for your site.
2. Look for the new Focus area field in your plan’s fields.
3. Use the filter or group options to organize work by Focus area.
4. If you don’t see this feature and have both Focus and Jira Plans, reach out to your Atlassian contact or the #focus-area-in-plans Slack channel to request access.

Beta: Generate work item descriptions from Confluence links using AI

AI can assist in generating work item descriptions when you simply paste Confluence links into Jira. By using the context from the Confluence link placed in the description field of the work item, AI creates structured content to generate and improve the description.

To generate work item descriptions:

1. Paste a Confluence link in a work item’s description field. If a Confluence link is already present, edit the description field.
2. Select Improve description.
3. Once the description is generated, select either Insert below or Replace to update the work item description.

Adding work types: Changes to default behavior

In Jira, when you add a new work type via Jira settings or by using the REST API, it will no longer be added to the Default Work Type Scheme automatically.

Playbooks in Jira Service Management

You can now use playbooks to create clear, step-by-step instructions and automated rules for resolving issues. Similar to Standard Operating Procedures (SOPs), playbooks help standardize and optimize your issue resolution processes. Read more about playbooks.

To view a list of playbooks, go to Project settings > Playbooks.

Click a playbook to open it, or create a new playbook using the Create playbook button.

We're making it easier to compare plans during a trial

When you're in a trial, you can now click on the trial button in the top navigation and see the plan options available to you. This way, it'll be easier for you to understand the plan that is best for your team based on the features that plan includes. You can also easily upgrade and pay from the plans page.

Get notified when email requests fail

Project admins now receive notifications right in their inbox whenever emailed requests are not processed successfully. This proactive means of communication ensures that admins are informed timely of failed email requests or connection issues with email accounts connected to their project.

By default, notifications are sent to all listed admins of a project. There is also an option to send these notifications to a specific email address instead of all admins.

In cases where self-signup is disabled or a customer doesn't have access to a service project, we will also notify customers so they are aware their request was not processed.

To specify who receives these notifications for your existing connected accounts:

1. From your service project, go to Project settings, select Channels and self service, and then select Email.
2. Select Edit against the required email address.
3. Enter the email address of your choice in Error notifications email address.
4. Select Save.

Rovo responses now include information from the web

Get responses that use general knowledge and information from the web by turning on the Web search toggle when you're chatting with Rovo.

When enabled, this feature allows Rovo to use the internet as a source for your responses, giving you richer, more up-to-date information alongside your internal knowledge.

In a new chat with Rovo:

• Open the Customize menu in the bottom left of the prompt composer
• Toggle on Include web results
• Type out your prompt and hit Submit

Your responses will now include your usual internal knowledge and information from the web. Make sure to review all responses from Rovo.

Unsubscribe option in customer invitation emails

Customer invitation emails in Jira Service Management now include an unsubscribe link, so customers can easily opt out of future invites. When a customer unsubscribes, they no longer receive invitation emails, and new invitations are logged in the project's Customer notification logs.

Journeys chart added to project summary

A new Journeys chart has been added to the metrics and charts that can be found on the project summary page. Read about the project summary page in Jira Service Management.

Navigate to your service project, then select Summary in your project’s sidebar.

At the bottom of the page, you'll see the Journeys bar chart showing the count of in-progress journeys by journey name.

• Note that you'll only see the Journeys chart if Journeys is available in your project. Read more about journeys.
• If Journeys is available but you are yet to create or run any journeys, you'll see a placeholder for the chart with a message that there's no journey data available. Create and run some journeys to populate the chart with data.

Field configuration schemes: Field limits for optimized performance

To ensure your Jira apps remain fast and reliable, we’re introducing a limit on the number of fields you can add to a field configuration scheme. This change helps maintain site performance by preventing overly complex configurations that can slow down your experience.

To get started with this change:

1. Go to Settings, then Work items.
2. Select Field configuration schemes.
3. View your existing schemes and try to add a new field configuration to a scheme.
4. If a scheme is already at the limit, Jira will prevent you from adding more fields to it.

Upgrade from a Standard to Premium plan

If you're an admin on a Jira or Jira Service Management Standard plan, you'll now see an Upgrade button. This lets you explore what features are included in a Premium plan and decide if it's the right upgrade for your team.

Add tags to alerts in Slack for better organization

If you're using the Slack integration with your alert management, you can now add tags to your alerts directly from Slack. This will help you organize, categorize, and filter your alerts based on specific criteria.

• To add tags to a new or an active alert, select the more actions menu (•••), then select Add tags.
• To add tags to a closed alert, select Add tags.

You can add multiple tags at once by separating them with commas.

A cleaner All activity tab in work items

We’ve updated the All tab in the activity section of each work item. This improves readability and reduces clutter.

It's easier to scan and understand updates in a work item’s history, at a glance:

• Entry grouping: Similar updates are now grouped together to reduce clutter.

• Modern UI: Improved alignment, formatting, and date presentation for a cleaner look.

• Progressive disclosure: Long descriptions and details are now collapsible, reducing excessive scrolling.

This more structured and intuitive layout helps you quickly access relevant updates without the overwhelming detail.

Jira: Improvements to the child work item panel

The child work item panel is faster to load and more responsive. You now get smoother scrolling, better performance and real-time, instant updates (without needing to refresh).

Limits to work type schemes and field configurations are coming in 2026

We recently announced that Jira will limit the number of work types that can be used in a project to improve performance and reliability of large sites starting in February 2026. Work type schemes will be capped at 150 work types per scheme, and field configurations will be capped at 700 fields.

In our recent post in the Atlassian Community, we cover what tools are available to help you clean up your sites in preparation for this change.

Subscribe to your change calendar and explore the new filters

We’ve made major improvements to the change calendar to help you stay on top of change events and avoid conflicts across your services, Assets objects, and teams.

Subscribe to change calendar from your external calendar You can now generate an iCal link and subscribe to your change calendar from apps like Google Calendar, Apple Calendar, and Outlook. This lets you stay updated on change activity without logging into Jira Service Management.

New JQL filtering in change calendar Use JQL to filter work items shown in the calendar view. Filter by affected services, affected Assets objects, change types, or any custom fields, so you can focus on exactly what matters.

Show or hide change events by type Choose which types of change events to display on the calendar, including freeze windows, maintenance windows, and standard work items.

Link your change calendar with affected services and Assets objects You can now select affected services and Assets object fields when creating a new change window. This helps surface change conflicts more clearly and ensures better risk insights for service-dependent work. Read how to connect Assets schemas with changes

Generate a subscription link directly from your change calendar following these steps:

• Navigate to Operations > Change calendar in your service project.
• Select Subscribe to change calendar icon in your toolbar.
• Choose the event types and calendar format, then generate your calendar link.
• Paste the link into your external calendar app (Google, Apple, or Outlook). Read more about subscribing to change calendar

Once subscribed, you’ll automatically see any future updates to change events in your external calendar.

You don’t need to take any action to start using the new filters or event fields. They’re already available in the change calendar and the change event creation form.

Set up operations from Your work

You can now easily set up operations from the Your work page in Jira Service Management if you haven't set them up yet.

With operations, you can empower your team to stay on top of alerts with advanced alerting and on-call capabilities.

* Integrate your apps and keep alert data in sync

* Route alerts to the right people


• Create and manage on-call schedules to respond to alerts faster

New 'offer options' standard flow in the virtual service agent

We heard your feedback about the escalate standard flow creating too many work items, so we've introduced a new standard flow, called offer options. Depending on the situation and the channel, offer options is sometimes used instead of escalate.

Offer options is configurable, and lets you choose 1–3 options to present to your customers. These appear as buttons:

• Raise a request starts the escalate standard flow, which lets the customer know a request has been raised and creates a work item. - See search results takes the customer to the relevant portal, and shows search results based on their first message in the conversation. - Ask another way tells your customer to try rephrasing their question.

Read more about the 'offer options' standard flow, or find out how to configure 'offer options' in the virtual service agent.

Refined drag and drop experience in the work item

We’re refining the drag and drop experience in the work item to make it more consistent and intuitive across different views in Jira.

We’re running an experiment with two variations.

Search all apps from Jira

You can now use the "All" tab and a new "Search all apps" option in Jira quick search. This update makes it easier to find content from multiple Atlassian apps in one place.

1. Open Jira and select the search bar at the top of your screen.
2. Find and select the new "All" tab in the search dropdown.
3. Use the "Search all apps" option to expand your search beyond Jira.

Create custom roadmaps directly from your project menu

Jira Product Discovery is an Atlassian app that allows people to create custom roadmaps. You can add or edit information such as dates, assignees, and more.

You may now see a recommendation in your project menu about Jira Product Discovery roadmaps. You can select this recommendation, add Jira Product Discovery, and create a new project with a custom roadmap template. Only admins will see this recommendation. It is being rolled out to people on Free Jira plans first, then it will roll out to Standard and Premium Jira plans in the next few months. You can dismiss it at any time or go to admin.atlassian.com to manage your recommendation settings.

Prompt for Jira users to return to Confluence after inactivity

If someone has access to both Jira and Confluence but has not used Confluence in the last 28 days, they will now see a flag in Jira encouraging them to rejoin their team in Confluence. This flag includes a direct link to Confluence Home and an option to dismiss the message.

To see and interact with this new flag in Jira:

1. Log in to Jira with an account that also has access to Confluence.
2. If you have not been active in Confluence for at least 28 days, look for a flag at the top of your Jira screen.
3. Select "Go to Confluence" to visit Confluence Home, or select the "X" icon to dismiss the flag.

Add comments when flagging work items in Jira

In Jira, you can now add a comment whenever you flag a work item, no matter where you do it. Previously, you could only add a comment from views like the board, backlog, or the command palette in the work item view. This update adds the same comment prompt when you add or remove a flag from the More actions (•••) menu in the work item view, giving your team consistent context about why work is flagged as at risk.

To get started with this change:

1. In Jira, open the work item you want to flag.
2. Add or remove a flag from any supported view (board, backlog, command palette, or work item view).
3. When prompted, add a comment to explain why the work is at risk.
4. Save your changes.

Archive child work items while archiving an epic

When archiving an epic work item, you can now archive its child work items along with it.

Beta: Link similar work items as you create with Atlassian Intelligence

Use AI to find and link similar work items or spot duplicates before they’re created.

When you create a new work item, Jira uses AI to automatically find and surface work items with a similar summary. You can then link the existing work items to the one you’re creating. It helps you quickly build context, connect past work, and understand complexity from the start.

Read more about Atlassian Intelligence features

To find and link similar work items:

1. Select Create from the global navigation.
2. Begin to add a Summary to the work item.
3. Jira will use AI to automatically surface similar work items below the Summary field.
4. Select Link to connect existing work items to the one you’re creating.
5. When you’re finished, select Create.

Once a work item is linked, it will display in the Linked work items panel on each work item.

Automate Jira work item approval with smart values

We've introduced new smart values to refer to the manager of a Jira work item reporter or assignee. For example, you could use these smart values to automatically set the approver of a Jira work item to the assignee’s or reporter’s manager.

The new smart values include issue.reporter.manager or issue.assignee.manager.

1. Check the manager you want to refer to is set up through User Provisioning.
2. Set up an approver workflow for Jira or Jira Service Management.
3. Open the automation rule builder in Jira or Jira Service Management.
4. Select a trigger for your rule.
5. Add the action Edit Work Item and select More Options.
6. Add the smart value in the Additional Fields section as code.
7. Once the trigger you set up is triggered, the manager of the assignee is added as the approver.

More functionality in the new workflow editor, plus it's becoming the default experience

This release has two small improvements which means the New workflow editor can do everything that the old workflow editor could do. These changes are:

• You can set a name for your transitions when you create them, and rename existing transitions. - When you change the name of a status that's included in a transition, the transition automatically updates to match the new name.

And with those changes, the New Workflow Editor is a worthy successor to the old one, and we're excited for it to become the new face of workflow changes in Jira.

That said, Jira will use the new workflow editor by default when editing global workflows unless you've set the old editor as your default in settings. If you set the old as your default workflow editing experience, then nothing will change for you, but we are planning to deprecate it soon.

For now, enjoy the vastly superior new workflow editor. Let us know what you think by sending us feedback through Jira.

Add inline images to the 'Description' field on request forms

We're rolling out a Help Center enhancement that allows images to be directly embedded in the Description field of a request form. This enables help seekers to provide screenshots, diagrams, or other images related to their requests and gives the support team the context they need to resolve requests quickly.

To maintain a clear distinction between embedded content and additional supporting files and to avoid duplication in the activity feed, inline attachments will appear in the Description field, and file uploads will appear in the Activity section of the request, under the first comment.

This feature respects the attachment settings the admin has defined, which can be modified in the admin configuration panel for each request type.

In the request form:

• When attachments are enabled, users will see both the Attachment section and the inline image icon in the rich text editor toolbar within the Description field.
• When attachments are disabled, neither the Attachment section nor the inline image option will be displayed to honor the admin’s configuration selection.

To add inline images to the Description field when submitting a request from the Help Center:

1. Go to your Help Center and start a new request.
2. In the Description field, select the image icon in the rich text editor toolbar.
3. Upload or drag and drop an image to embed it in a specific position within the description. Repeat as needed.
4. Complete and submit the request.

Allow Slack apps to trigger on-call alias responses

You can now allow Slack apps, workflows, or webhooks to trigger Jira Service Management ChatOps responses using schedule aliases.

Previously, ChatOps only responded to alias messages sent by users. Now, when an app posts a message with an alias, you can allowlist it directly from the message shortcut menu. Once allowlisted, ChatOps will respond just like it does for user messages, making it easier to integrate bots, monitoring tools, and workflows into your on-call process.

To allow an app: Hover over the alias message sent by the app, select the More actions menu > More message shortcuts > Allowlist app

Jira: Fixing JQL query errors using AI is now generally available

We’re excited to announce that AI-powered JQL error fixing is now generally available in Jira.

This feature automatically detects and suggests fixes for common issues, like syntax errors and typos, saving your time and effort when troubleshooting queries. It helps you quickly get to the work you need by making JQL easier and more reliable.

Simply enter and run your JQL query. If there are any errors, they’ll be listed below the editor, along with an AI-generated, error-free query that you can review and instantly apply.

New automation action: Add stakeholders to incident

You can now automatically add stakeholders to incidents using the new Add stakeholders to incident action. This helps streamline communication and ensures the right people are kept informed during incident response.

To give the new automation component a try:

1. Navigate to either project automation (in Jira) or global automation.
2. Create a new rule, or edit an existing rule.
3. Add the new Add stakeholders to incident action to your automation rule.
4. Configure the action to specify which stakeholders to add when the rule is triggered.

New post-incident review automation feature (Premium and Enterprise only)

You can now use the new post-incident review automation feature in Jira Service Management plans (Premium and Enterprise). This helps your team capture learnings and follow-up actions as part of incident resolution.

To use the new post-incident review in automation:

1. Select Space settings, then Automation.
2. Create or edit an automation rule.
3. Add the post-incident review automation to your rule.
4. Edit the title and description using smart values or fields from the incident.
5. Publish your rule.

A better way to manage threaded comments in Jira

This update introduces the ability to show and hide threaded comments in Jira. This makes it easier to focus on the most relevant conversations, and reduces visual clutter when working with long comment threads.

To try out the new threaded comment show/hide feature:

1. Open any work item in Jira that contains threaded comments.
2. Select Hide replies to collapse replies within that thread. Select Show more replies to expand them again.

New automation to set Slack channel topics during an incident

We're adding a new automation action that lets you set the topic of the Slack channel linked to an incident, helping your team keep incident channels up to date with relevant information.

This automation is available for Premium and Enterprise plans.

To use the new automation:

1. In your site settings, select Operations then Chat and Video Tools.
2. Update your Slack app to grant permission for the automation to set channel topics. Here, you'll see a message to grant permission if required.
3. Go to your space settings and select Automation.
4. Create or edit an automation rule.
5. Add the Select channel topic for incident Slack channel action.

Multi-project queue view

We have introduced a new way to view and manage work items across multiple projects in Jira Service Management. This update allows you to see queues from several projects in a single, unified list view, making it easier to track and prioritize work items without switching between projects.

To access and use the new multi project queue view:

1. Open Jira Service Management in your Atlassian app.
2. Navigate to the Views section from the main menu.
3. Select the new List option to see work items from multiple projects in one place.

New ways to speed up incident response in Slack (plus Zoom support)

You can now automate more steps in your incident response process using Slack and Zoom, helping your team collaborate faster and stay in sync when it matters most.

New Slack automation actions for incidents

We’ve added new actions to Jira Automation that let you coordinate your incident response directly in Slack:

• Add bookmarks to the incident channel
• Add members to the channel using smart values or email addresses
• Add Slack apps to the channel for enhanced workflows
• Send channel messages with dynamic incident details
• Send direct messages to responders or key stakeholders

These actions are available for Jira Service Management incidents on Premium and Enterprise plans. Read more about automating incident management.

Bonus: Automatically start a Zoom call

You can now use automation to create a Zoom meeting directly from an incident, so your responders can jump into a call without delay. You can even automatically attach the meeting recording to the incident once it's available. Read how to create a Zoom meeting automatically for an incident.

Public status pages for incident communication

Create and manage branded, public status pages directly within Jira Service Management Enterprise. These pages help you communicate service health and incident updates to your stakeholders. You can also have Atlassian Intelligence automatically suggest titles and messages for status page updates (open beta).

Manage and customize your status pages

To set up a status page:

1. In Space settings, go to Operations, then Status pages.
2. Select Create status page to set up a new public page for your site.
3. In the Appearance and Advanced settings tabs, customize your page appearance, including logos, colors, and custom domains.
4. Add services from your Services registry to display their health status on the page.

When viewing an incident, select the Status page option to post updates directly to your public page.

Updated flow for turning off email notifications

We’ve updated the unsubscribe process for notification emails to make it more reliable. When you turn off notifications for a work item, you’ll now see a confirmation page, and the action will only complete once you confirm. This ensures unsubscribes are always intentional and keeps you in control of your notifications.

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

• Read more about these changes on the Atlassian Community

This change builds on previous terminology updates, like the transition to 'work' in Jira.

New controls for failed email request notifications

We’ve introduced new settings to give you more control over notifications for failed email requests.

By default, notifications are sent to all listed admins of a project. With the new controls, you can select to send notifications to a specific email address or even turn them off entirely.

In addition, we’ve introduced a new setting that lets you decide whether customers are informed when their requests fail due to access restrictions or self-signup being disabled.

To update these settings:

1. From your service project, go to Project settings > Channels and self service > Email.
2. Select Edit for an existing email address, or Add Atlassian email/Add external email for a new one.
3. Choose whether to send notifications to all project admins, a specific email address, or no one.
4. To manage notifications for customers, turn on or turn off the Notify customers toggle.
5. Save your updates.

Introducing work item priority variable for customer notifications

We're adding a new variable called work item priority to customer notifications. You can add this variable to your notification templates to insert the priority of a work item in your message.

To add variables to your notification templates for customers:

1. From your service project, select Project settings, then Notifications, then Customer notifications.
2. Choose the notification you want to edit, then select Edit.
3. Under Content, select Insert variable to add variables and pull blocks of information from work items.
4. Select Save to confirm your changes.

Improved commit message for Git commands in software projects

We've updated the Git commit message to include the work item summary, making it easier to create commits without manually adding work item details.

To use the updated commit message:

1. Go to your Jira software project.
2. Open a work item.
3. In the development field, select Create commit.
4. Select Copy to copy the updated Git command, which now includes the work item summary.

Asset object variable available in customer notifications

We've added an asset object variable directly to a work item, allowing you and your team to easily view when a work item is updated or created.

To add an asset object variables to your work items:

1. From your service project, select Project settings then Notification.
2. Under Notification, navigate to Customer notifications and select a notification you want to edit.
3. In the Content field, select Asset object under Insert variable.
4. Select Save to confirm your changes.

New Attribute value changed trigger for Assets automation

In Jira Service Management, Assets automation now includes a new Attribute value changed trigger. You can use it to run rules when specific object attributes change, instead of only reacting to object-level events like create, update, or delete. This gives admins more precise control over automation and can reduce manual updates and workaround rules.

To get started with this change:

1. In Jira Service Management, go to a project that uses Assets and open Project settings.
2. Select Automation, then create a new rule.
3. In the rule builder, select Add trigger.
4. Choose the Assets category.
5. Select the Attribute value changed trigger.
6. Configure the object schema, object type, and attributes you want to monitor.
7. Add any conditions and actions you need, then select Turn on rule.

A better way to improve descriptions with Google Docs links

You can now use Google Docs links when improving work item descriptions. This update makes it easier to bring in content from your favorite document tool to help you write better work item descriptions.

To use Google Docs links in the description improver:

1. Open a work item where you want to improve the description.
2. Paste a Google Docs link into the description field.
3. Select Improve description.
4. Follow the prompts to generate an improved description using your linked Google Doc.

This functionality is also available while creating a new work item.

A more detailed way to filter by status in Jira Rovo search

You can now filter work items in Jira search using more granular status options. This update gives you finer control when narrowing down your search results by status.

To use the new granular status filter in Jira search:

1. Go to Jira and open the search experience for work items.
2. Find the Status filter in the search options.
3. Select from the expanded list of status options to refine your search results.

A more flexible way to share requests

The customer sharing option now supports separate sharing settings for participants and organizations, addressing different requirements. You can also disable customer sharing for both participants and organizations.

To use the updated sharing options:

1. Go to your Jira Service Management space.
2. Select Space settings from the side menu.
3. Select Customer permissions.
4. Review the new sharing options for participants and organizations, and adjust them as needed.

Set a custom start processing emails from date for mail channels

Project admins in Jira Service Management company-managed projects can now set a custom date to start processing emails for IMAP and OAuth mail channels. This self-service option lets you control which emails are converted into requests, reducing the need to contact Atlassian support and helping you manage incoming requests more efficiently.

1. Go to your service project and select Project settings.
2. Select Channels and self-service, then select Email.
3. For an existing IMAP or OAuth email address, select Edit. For a new account, select Add external email.
4. Choose a date from the Start processing emails from field.
5. Select Save (for edits) or Add (for new accounts).

Manage requests with new development requests templates

To support teams with managing requests, we've created new development requests templates. These templates includes preconfigured request types, workflows, and automations to help teams manage bugs, feature requests, and technical support more efficiently.

To manage requests using this template, select Create space then Development Requests.

We’re changing the term 'products' to 'apps’

In support of Atlassian’s System of Work and our evolution toward a unified Atlassian platform, we’re shifting how we think about and refer to our suite of individual products, now called ‘Atlassian apps’, or ‘apps’ for short.

We’ve started rolling out this naming change (from ‘products’ to ‘apps’) across Atlassian experiences. Over the coming months, we’ll continue to roll this out to Atlassian apps, web sites, and documentation. You may see both terms used as we work through this change.

This is a naming update only and won’t affect how you use the apps.

Configure real-time chat for internal service teams

We're excited to announce Live chat, a real-time chat channel to assist internal support teams. This new capability lets admins to turn on real-time chat from their space settings, configure how conversations route to agents, and manage all interaction in a dedicated live chat inbox.

To configure live chat for your team:

1. From your service space, select Space settings, then Channel & self service, then Live chat.
2. Create a Rovo agent with a live chat skill or update an existing agent to work with live chat.

Assets is now a standalone platform app

To ensure we give our customers a seamless and secure experience, we're moving Assets from Jira Service Management as its own platform app in Atlassian Administration. Here, you can assign specific roles to people as well as manage billing and data residency. Existing permissions and access will be automatically migrated to minimize any disruptions.

Emails processed by multiple mail handlers

Jira Service Management now allows a single email sent to multiple project email addresses to be processed by each relevant mail handler. This means a separate request is created in each service project, helping teams capture and track requests across multiple projects for improved collaboration and visibility.

1. Send an email to multiple Jira Service Management project email addresses by including several service project addresses in the “To” field.
2. Check each relevant service project to confirm that a request has been created for each addressed email.

Collaborators can log work on Jira Service Management requests

Collaborators in Jira Service Management can now log work, and edit or delete their own work log entries on requests. This helps teams track time and contributions more accurately, without requiring collaborators to have a Jira Service Management agent license.

1. Open a request in a Jira Service Management project where you're added as a collaborator.
2. Select Log work to add your time entry.
3. Edit or delete your own work log entries as needed.

Service registry is now powered by Assets

We've updated the services experience in Jira Service Management to provide a more flexible and extensible way to manage your service catalog. We’ve moved services to a new backend powered by Assets. This allows you to add custom attributes, set granular permissions, and create custom object types for your services. This change helps you maintain a single source of truth for all your services and their relationships across your organization.

To get started with this change:

1. Go to the Operations menu in the navigation sidebar.
2. Select Services to view your updated service list.
3. Select a service to view its details, or select Create service to add a new one using the new object types.
4. To manage service schemas and attributes, go to Assets and look for the Software Registry and Business Portfolio schemas.

Activate apps faster from the template picker

App admins of Atlassian organizations that have only Jira apps can now activate Jira Service Management and Jira Product Discovery directly from the template picker. This simplifies the setup by combining app activation and project creation into a single step, helping you start using new features faster.

To view this change:

1. Open the Jira template picker.
2. Select a Jira Service Management or Jira Product Discovery template.
3. Review the template preview and app overview on the new setup page.
4. Select the checkbox to accept the product terms.
5. Select Try this template to activate the app and create your project.

AI-powered risk assessment for change requests

Jira Service Management now features an AI-powered risk assessment for change requests. This improvement analyzes change descriptions, history, linked incidents, and other technical signals to provide an overall risk level, narrative explanation, and mitigation steps. This helps change approvers make faster, more consistent decisions by replacing manual evaluation with automated, explainable insights.

To get started with this change:

1. Open a change request issue in your service project.
2. Locate the AI-powered risk assessment panel on the right side of the issue view.
3. Review the generated risk level, which will be categorized as Low, Medium, or High.
4. Read the provided explanation and suggested mitigation steps to inform your approval decision.

Assets: Automate rules with multiple attributes

Save time and reduce the number of automation rules in Jira Service Management by configuring multiple attributes within a single trigger. You can now use the Attribute value changed trigger to detect changes across single-valued, multi-valued, and inherited attributes for your objects.

To get started with this change:

1. Go to your service project and select Project settings, then Automation.
2. Select Create rule and choose the Attribute value changed trigger.
3. Select the object type and the specific attributes you want to monitor.
4. Add your desired conditions and actions, then select Turn on to activate the rule.

Simplified navigation after creating your first service space

We’ve simplified the navigation experience to help you get started faster. When you create your first service space using the IT service management (ITSM) basic, ITSM advanced, general service management, or blank service management templates, the sidebar now displays only the most relevant items based on your specific goals. This reduces clutter and makes it easier to find the essential features you need to deliver value to your customers.

To view any hidden navigation items, select the More section from the sidebar.

New Assets sidebar items for Dashboards and Data Manager

We’re adding new navigation items for Dashboards and Data Manager to the Assets sidebar for customers on Standard plans. These new entry points allow you to select these features directly from your sidebar to reach a discovery page, where you can learn about advanced reporting and data management tools available in Premium.

To find the new Assets sidebar items:

1. Open your Jira Service Management app and navigate to Assets.
2. Look at the sidebar on the left side of your screen.
3. Select Dashboards or Data Manager to open the discovery page and learn about these premium features.

Issue forms now follow data security policies

Jira Service Management now enforces data security policies for ProForma issue forms. When a data security policy is configured to block exports, any issue form attached to a covered issue will also be protected. This ensures that sensitive information contained within forms remains secure across all export methods, including PDF and XLSX downloads.

These rules apply whether you are downloading forms directly from the app or using external APIs.

Prevent data export

1. Go to Atlassian Administration, then Security to view your existing data security policies.
2. Select a policy that has an Export rule set to Blocked.
3. Ensure the policy covers the data classification levels used in your service project.
4. Navigate to an issue containing a form that matches your policy criteria.
5. Select the Forms menu on the issue to see that download options are now restricted according to your policy.

Workforce management: Intelligent routing and scheduling

Manage your team’s capacity and automate work assignment with new workforce management features in Jira Service Management. These tools help service teams plan coverage across time zones, track real-time agent availability, and ensure work is automatically routed to the right person based on their current schedule and workload.

1. In Jira Service Management, select Workforce from the navigation sidebar.
2. Select Set up workforce management.
3. Complete the onboarding steps to connect your teams.
4. Select the toggle to enable workforce management for your project.

Forms: New field types for advanced conditional logic

Jira Service Management now supports Date, Date/Time, Time, Number, Text, User, and Users field types in advanced conditional logic for forms. This allows you to create more dynamic forms by showing or hiding fields based on specific dates or numerical values provided by users.

1. Open the form you want to edit in Jira Service Management.
2. Select a field that supports advanced conditional logic, such as a Date or Number field.
3. Select the Rules tab to define conditions based on the values entered in these field types.

Mention a request participant even if they haven't commented before

Agents and administrators can now mention any request participant in a work item or comment, even if the participant has not previously commented. This makes it easier to collaborate and keep all relevant people informed.

To get started with this change:

1. As an agent or admin, open a Jira Service Management work item.
2. In the work item's description or comment, type @ followed by the name of any request participant to mention them.

A dedicated Assets entry point in the Jira sidebar for Free plans

We’re adding an Assets navigation item to the Jira sidebar for customers on the Free plan. This update provides a direct way to access the Assets landing page, helping you explore how to manage your objects and discover the advanced tracking capabilities available in Jira Service Management.

To find the new Assets navigation item:

1. Open your Jira Service Management app.
2. Look at the sidebar on the left side of your screen.
3. Select Assets to open the landing page and learn more about managing your resources.

Assets: Enhanced automation with inherited and multi-valued attributes

Jira Service Management has expanded the capabilities of the Attribute value changed automation trigger. You can now configure multiple attributes within a single rule, support both single-valued and multi-valued attributes, and detect changes in inherited attributes for child object types.

To get started with this change:

1. Go to Project settings, then Automation.
2. Select Create rule and choose the Attribute value changed trigger.
3. Select the object type and the specific attributes you want to monitor.
4. Configure your conditions and actions, then select Turn on rule.

A new way to explore Assets in Jira Service Management Free

We’re introducing a new Assets navigation component for customers on the Free plan. This update provides a dedicated entry point that takes you directly to the Assets landing page, where you can learn how to manage objects and explore the benefits of asset tracking within your Atlassian app.

To view the Assets landing page:

1. Click on the Assets component.
2. Explore the landing page to see how to organize and track your resources.

Help center: Updated header experience

We've updated the header in the Jira Service Management help center to provide a more consistent and modern experience for help seekers. This change improves navigation and ensures that your customers can easily find the resources they need when visiting your help center management page.

To get started with this change

1. Go to your Jira Service Management help center management page.
2. View the updated header layout at the top of the page.
3. You can navigate to different products associated with the site using the app switcher.

Playbooks: Get suggestions from Rovo

Get playbook suggestions for your Jira Service Management work items with the new Suggest playbook option. Rovo analyzes the work item and suggests relevant playbooks curated by your space admin, or prompts you to contact an admin if none are available.

To get started with this change:

1. Open a work item in Jira Service Management.
2. Go to the Playbooks section.
3. Select Suggest playbook to start a chat with the Rovo Ops agent and view any suggested playbooks.

Authentication via API token for Atlassian Rovo MCP Server

Authentication via API token is now supported for Atlassian Rovo MCP.

While OAuth remains the best fit for end‑user, interactive scenarios, this new optional authentication helps MCP clients authenticate without a browser‑based OAuth consent screen – which is specifically designed for machine‑to‑machine and automated use cases.

To enable authentication using API token access with the Atlassian Rovo MCP Server:

1. Enable API token acess in your organization’s Rovo MCP server settings (admin only).
2. Create a personal API token.
3. If necessary, select the scopes you want your API token to have.
4. Make sure to store your API token securely, for example, in your CD/CD secret store or vault.
5. Configure your MCP client to call *https://mcp.atlassian.com/v1/mcp* with a Basic Auth Authorization header using your email and API token.

See the documentation for more details.

Assets: Automation support for multi-valued attributes

Jira Service Management has updated the Attribute value changed automation trigger to support multi-valued attributes. This allows you to trigger automation rules when changes occur in attributes that contain more than one value, providing more comprehensive coverage for your asset management workflows.

To get started with this change:

1. Go to Project settings, then Automation.
2. Select Create rule and choose the Attribute value changed trigger.
3. Select the object type and the multi-valued attributes you want to monitor.
4. Configure your conditions and actions, then select Turn on rule.

A smarter way to manage and view Confluence content

We updated the Pages experience in Jira to make managing Confluence content smarter and more modern. You can now search, filter, and sort your connected content directly within Jira, and we added support for whiteboards and folders. These improvements help you find the right information faster and collaborate more effectively across your apps.

1. Go to your Jira Software or Jira Work Management space.
2. Select the Docs tab (previously named Pages) from the sidebar.
3. Connect to a Confluence space or view your existing connected content.
4. Use the new search bar, filter, and sort options to organize your pages, whiteboards, and folders.
5. Select a page or live page to open it in the new preview panel without leaving your Jira space.

Knowledge base: Improved scrolling for articles on the portal

We've fixed an issue in Jira Service Management where help seekers would encounter a double scroll bar when viewing knowledge base articles from Confluence. This improvement ensures a smoother reading experience on the portal by removing the extra scroll bar, making it easier for your customers to find the information they need.

To get started with this change

There are no admin setup steps required for this fix. To see the improvement:

1. Go to your portal.
2. Select any knowledge base article that is synced from Confluence.
3. View the article to experience the improved, single-scroll navigation.

Filter notifications for new hire events in Jira Service Management

Organization admins can now filter notifications for Workday new hire events in Jira Service Management. This change allows admins to specify which new hire events trigger notifications, ensuring that only relevant updates are sent to the appropriate teams.

To use this feature, you must have Workday integration with Automation set up.

To filter notifications for new hire events:

1. Go to your service space in Jira Service Management and.
2. Select Space settings next to the space name in the sidebar*,* then select Automation.
3. Create a new rule with a worker added or updated in Workday.
4. Select the required Notification triggers and add a corresponding action, for example, creating a work item.
5. Apply and save the automation rule to filter the New hire event to specify your notification criteria.
6. Enable the saved automation rule.

Your automation is now ready to receive and filter new hire notifications from Workday based on selected triggers.

Internal articles in the knowledge base panel

Agents can now view and share internal knowledge base articles directly from the knowledge base panel in Jira Service Management. This update allows teams to access private documentation alongside customer-facing articles, ensuring agents have all the information they need to resolve issues without leaving the request view.

To get started with this change:

1. Open any request in Jira Service Management.
2. Locate the knowledge base panel on the right side of the issue view.
3. Browse or search for articles; internal articles are now identified by a visibility tag.
4. Select an internal article to view its content or share it as an internal note.
5. Use “provide feedback” option and give feedback.

Risk assessment: AI-powered insights for change management

Quickly assess change risk from Rovo or directly within Jira Service Management. This update introduces an explicit Rovo command to trigger AI-powered risk assessment on demand, alongside the existing in-product risk panel. AI scans change details, history, and related context to generate a risk level and suggest mitigation steps, helping teams make faster, more consistent decisions.

To get started with this change:

1. In Jira Service Management, open any change request within your service project.
2. In Rovo, type /assess-change-risk and select the command to explicitly invoke AI risk assessment for the currently selected / linked change.
3. Review the generated risk level (Low, Medium, or High) and the accompanying narrative explanation returned by Rovo.
4. (Optional) Open the change issue and locate the AI risk assessment panel on the right side of the issue view for an in‑context view of the same assessment.
5. Follow the suggested mitigation steps to reduce potential impact before approving or scheduling the change.

Navigation: Customizable labels

Space admins can now rename navigation items in the sidebar for Jira Service Management spaces. This change allows teams to align the app terminology with their specific workflows, such as changing Queues to Cases or Requests to better reflect HR or business team language.

To get started with this change:

1. Navigate to your Jira Service Management space.
2. Locate the item you want to rename in the left navigation sidebar, such as Queues, Summary, or Knowledge base.
3. Hover over the item and select Rename.
4. Enter the new name for the navigation item and save your changes.

Send message on incident Slack channel: Attach files to automation messages

You can now attach up to 10 files (totaling 4MB) to messages sent using the "Send message on incident Slack channel" automation action in Jira Service Management. This helps responders access runbooks, checklists, and supporting materials directly in Slack, reducing context switching and speeding up incident response.

1. Go to Project settings in Jira Service Management.
2. Select Automation and edit or create a rule using the Send message on incident Slack channel action.
3. Save the rule configuration.
4. Add up to 10 files (maximum total size 4MB) as attachments in the action settings.
5. Ensure your Slack app is updated to grant file upload permissions in the Chat and Video Tools admin page.

Issue view: Recalculate SLAs for individual issues

Admins can now recalculate service-level agreements (SLAs) for a single issue directly from the issue view in Jira Service Management. This update provides a quick way to repair SLAs that may have started at the incorrect time or displayed inaccurate values without needing to use a REST API or change global configurations. This feature is currently available for company-managed projects.

To get started with this change:

1. Open an issue in a company-managed project.
2. Locate the SLA panel in the issue view.
3. Select the Recalculate values icon to refresh the SLA data for that specific issue.

Help center: Improved knowledge base search relevance

The Jira Service Management help center has been updated to improve how knowledge base articles are ranked when help seekers search for information. This update ensures that the most relevant content, including articles from third-party sources, is prioritized, helping your customers find the right answers faster and reducing the need for them to raise a request.

To get started with this change:

1. Go to your Jira Service Management help center.
2. Enter a query in the search bar.
3. Review the search results to see the improved ranking of relevant knowledge base articles.

New way to start agent sessions in the work item

You can now trigger an agent session for a work item by clicking the Agents button and selecting an agent.

To get started with this change

1. Open a work item in your Jira software or business space.
2. Click on the Agents button to see a list of agents available to collaborate in Jira.
3. Use the search field to narrow down your results.
4. When you select an agent, it will immediately get to work, and you can view the session from the Agents section of the work item.

Service management: Import from CSV in the template gallery

Jira Service Management now includes an Import into JSM (CSV) option directly within the Service management and Jira Service Management template gallery. This update allows teams to quickly set up a realistic project by importing historical tickets, users, and configurations from other service management tools.

To get started with this change:

1. Go to the Service management or Jira Service Management category in the template gallery.
2. Select Import into JSM (CSV).
3. Follow the prompts in the import wizard to upload your CSV file and map your data.

Email logs: Access all notifications from one page

Jira Service Management project admins can now view both outbound customer notifications and inbound email logs from a single Email logs page. This unified experience eliminates the need to switch between the notification settings and the email channel configuration to diagnose delivery issues, saving you time when troubleshooting communication with your help seekers.

1. Go to your service project and select Project settings, then Email logs.
2. Select the Customer notifications tab to view outbound logs for customer invites and request notifications.
3. Select the Incoming emails tab to view inbound logs.
4. Use the channel selector dropdown to choose a specific email channel and toggle between Processing log and Connectivity log to see detailed activity.

Validation errors for unsupported regex in forms

Jira Service Management now displays an error flag in the form builder when a form contains regex patterns that are not supported by the RE2 engine. This change prevents saving forms with invalid patterns to ensure that your field validations work reliably for your customers and agents.

To get started with this change

1. Open the form builder in Jira Service Management.
2. Add or edit a question that uses a regex pattern for validation.
3. Enter your regex pattern in the Regex pattern field.
4. If the pattern is unsupported, the Regex pattern field will show an error state with error message.
5. Correct the pattern to resolve the error and select Save.

Incoming email: Improved findability for raw email files

Admins can now more easily find and download the raw incoming email file from Jira Service Management incoming email logs for faster troubleshooting. This update improves the visibility of an existing action only and does not change how raw email downloads work.

To get started with this change:

1. Go to Space settings → Channels and self service → Email.
2. Click View logs for the relevant email channel.
3. Use Download raw email message to retrieve the raw email file.

Progress tracking: Journey panel for work items

A new progress panel in Jira Service Management helps you track the status of a journey for a work item. When you view a journey parent work item, you can now see exactly how much work has been completed and what is still in progress.

To get started with this change:

1. Open a work item that serves as a journey parent.
2. Locate the new journey panel within the work item view.
3. Review the progress of all steps in that journey.

Surveys: Gather feedback from your customers

Surveys in Jira Service Management give you a simple way to listen to people across your organization at key moments, without the need for extra tools. Surveys now lets you categorize surveys by type, control single or multiple response submissions and browse surveys in a filterable table view.

Check to see if you have Surveys: If you don’t see Surveys in the navigation on the left in your service space, you’ll need to activate it.

You need to be a space admin to activate surveys, in Features.

Then, follow these steps:

1. Go to your service space and select Surveys.
2. Turn on the toggle next to Surveys, then return to your Space from the navigation on the left and select Surveys.
3. Select Create survey or select the survey you want to review.
4. Select More actions (ICON) in the top right.
5. Select Settings.
6. Select your survey category under General or manage single response collection in Responses.

Show live chat only when agents are available

Customers now only see live chat when agents are available to respond, so they won't start a conversation if no one is available to assist. Admins can control visibility by linking a team to a space and choosing when live chat should appear.

1. Go to your space and open Space settings.
2. Under Channels & self service, select Live chat.
3. Under Assign a team, link a team to the space. This is required to use availability settings.
4. Choose when live chat should appear to customers.
5. Select Save.

Improve writing: Enhance incident comments

Save time and communicate more clearly by using artificial intelligence to improve your incident comments in Jira Service Management. This feature helps you refine your language and ensure your updates are professional and easy to understand for all responders.

To get started with this change

1. Open an incident in your service project.
2. Go to the comment section in the work item view.
3. Select Improve writing to see AI-generated suggestions for your text.

Surveys: New ratings and scale question types

Jira Service Management surveys now include ratings and scale question types, giving you more ways to collect feedback across your organization. You can add these new question types to your surveys using the survey builder.

To add new question types:

1. Go to your service space and select Surveys. Make sure you’ve activated surveys, in Features.
2. Select the survey you want to edit or create a new one.
3. Select Add field then drag and drop the Ratings or Scale question types into your survey.
4. Configure your question options, such as the number of stars or label ranges.
5. Select Save to update your survey.

Rovo for Service: Feedback and interest banner

We're adding a feedback banner to the Rovo for Service settings page in Jira Service Management. This new banner allows you to share your thoughts on the experience and express interest in participating in future outreach or research regarding the resolution panel.

1. Go to the Rovo for Service settings page in Jira Service Management.
2. Locate the Unlock the power of Rovo Service! feedback banner at the top of the page.
3. Select I'm interested on the banner to provide your feedback or register your interest for future engagement.

Actions menu: Organized playbook and automation rules

Responders in Jira Service Management can now see a clear distinction between playbook-step rules and standalone automation rules within the actions menu. This update organizes the menu into two sections, making it easier to choose between guided resolution steps and quick, singular actions.

To get started with this change

1. Open any work item, such as an incident, in Jira Service Management.
2. Select the Actions menu (lightning bolt icon).
3. View the categorized sections for playbook actions and automation rules.

Forms: Enhanced security and field validation

Jira Service Management forms now include stricter validation for all form fields and requests to enhance security. Additionally, URL and Email fields are now validated as soon as you save them, ensuring data accuracy from the moment you start creating a form.

Issue view: Collapsible sections

Manage information density in Jira Service Management by collapsing and expanding sections in the issue view. This change allows agents to hide less relevant details and focus on the most important work, with their preferences saved across sessions.

To get started with this change

1. Open any issue in your service project.
2. Select the collapse icon next to a section header, such as Key Details, Attachments, or Linked items, to hide its content.
3. Select the icon again to expand the section when you need to view the information.

Automation templates for operations teams

Atlassian Rovo now includes pre-configured automation templates specifically designed for operations teams to automate tasks such as incident triage and PIR creation. These templates help you quickly set up automation rules to manage repetitive tasks and streamline your operations workflows across Atlassian apps. A new section on the Rovo Ops settings page lists the available templates. You can select a template to open it in Jira Service Management automation, from there you can edit the template and turn it on.

To get started with this change:

1. Go to the Rovo Ops section in your Space settings You’ll see a new Automate workflows with Rovo Ops section.
2. From the Automate workflows with Rovo Ops section, choose a template.
3. Select Turn on to activate the rule or customize it in the automation editor.

OR

1. Go to the Automation library in your app.
2. Select the Templates tab.
3. Select a template from the Rovo AI category.

Updated colors for approval buttons

The Approve button in the Jira Service Management approval panel is now primary blue instead of green. This update aligns the panel with the Atlassian design system, providing a more consistent and familiar experience when you manage approvals across Atlassian apps.

To view this change:

1. Open a request in Jira Service Management that requires your approval.
2. In the work item view, locate the Approvals section.
3. Select the new blue Approve button or the Decline button to complete your action.

Workflow editor: Vendor rule previews

You can now view configuration summaries for vendor rules directly from rule cards in the workflow editor. This update allows you to quickly understand how a rule is set up without needing to open the edit screen.

1. Edit a workflow in the new workflow editor.
2. Select a transition to view its configured rules.
3. Select Preview to view the rule summary in a popup.

Incident fields: AI-powered suggestions

Save time and improve accuracy when managing incidents in Jira Service Management. Rovo now provides AI-powered suggestions for key incident fields, including severity, priority, responder, assignee, and affected services.

1. Open an incident in your service project.
2. Select an incident field, such as Severity, Priority, Assignee, Responders or Affected Services.
3. Review the suggestions provided by Rovo based on the incident description and context.
4. Select a suggestion to apply it to the field.

Agent availability control in profile menu

Manage your availability for work directly from your profile menu in Jira Service Management. This change allows agents to toggle their status between available and unavailable, ensuring that work is only routed to those who are ready to receive it.

1. In Jira Service Management, select your profile avatar in the top navigation bar.
2. Select your current availability status from the menu.
3. Select a new status, such as Available or Unavailable, to update your availability.

Surveys enabled by default for Standard plans

Jira Service Management Standard customers now have surveys enabled by default across all spaces. If you have a Standard plan, this update helps you collect feedback immediately, regardless of the space template you use. Surveys remain available for all customers on Standard, Premium, and Enterprise plans

To manage surveys with this change:

• For Standard customers, there’s nothing you need to do. Surveys are now enabled by default for all Jira Service Management spaces, so they’ll appear automatically.
• If you’d prefer not to use surveys in a space, you can turn them off by going to Space settings, then Features, and updating the surveys setting.
• For Premium and Enterprise customers, surveys can continue to be enabled for all spaces from the same Features page in Space settings.

Visualize multi-level hierarchies with the new Tree view

Jira Product Discovery Premium now includes a Tree view to help you organize ideas into multi-level custom hierarchies. This view type allows you to better understand the relationships between different items and manage complex product roadmaps with ease, including roadmap planning and cross-space idea linking through connection fields.

1. Open your space in Jira Product Discovery.
2. Select + Create a view from the sidebar.
3. Choose Tree view from the list of available view types.
4. Configure your hierarchy by selecting work types (like Opportunities or Solutions) or fields (like Goals or Projects) for each level.

Pin fields for ideas

You can now pin fields for ideas. This enhances the integration between Jira Plans (Premium) and Jira Product Discovery. Users can preview ideas directly within Plans, and hovering over an idea shows all fields pinned to it, providing a more seamless and informative experience.

To use this feature, the user needs to:

• Have access to Jira Plans and Jira Product Discovery.
• Have an Ideas column and have something pinned for these ideas.

A better way to manage threaded comments in Jira

This update introduces the ability to show and hide threaded comments in Jira. This makes it easier to focus on the most relevant conversations, and reduces visual clutter when working with long comment threads.

To try out the new threaded comment show/hide feature:

1. Open any work item in Jira that contains threaded comments.
2. Select Hide replies to collapse replies within that thread. Select Show more replies to expand them again.

Request access when you can’t view a work item

You can now request access to a work directly. This allows you to quickly ask project admins for permission to view a work item or project, so you’re not left at a dead end.

To request access to a work item:

1. Open the work item you don’t have permission to view.
2. Select Request access on the “You don’t have access to this work item” screen.
3. You’ll see a confirmation that your request has been sent to the project admins.

To review and grant access as a project admin:

1. Next to your project's name in the sidebar, select More actions (•••), then Project settings.
2. If you're in a company-managed project, select People.
3. If you're in a team-managed project, select Access.
4. Select Access requests to see pending requests.
5. Review the request and assign the appropriate project role to grant access.

Filter and sort insights

You can now search through insights, filter them based on labels, reporter, impact or date and sort them by date or impact.

Edition Awareness in JPD

A new, dismissible edition awareness button now appears in the top-right navigation. Select this button to open a modal highlighting the benefits of the Premium plan, with clear calls to action to start a Premium trial or view plan options.If you dismiss the navigation button, an Upgrade button in your account menu will be spotlighted, ensuring you can still access upgrade options at any time.

If you’re a JPD Standard edition admin (and your site is not in trial or predunning), you’ll see a new, dismissible edition awareness button in the top-right navigation bar.

Connecting remote Cloud or Data Center delivery items to your Jira Product Discovery spaces

You can now connect Jira Product Discovery ideas with delivery items on remote Cloud or Data Center instances linked to your Jira Product Discovery site. After setup, a new Site field appears, letting you choose whether to create or link a delivery item locally or remotely. This integration keeps delivery progress in sync across your Cloud sites and Data Center instances, so you no longer need to update items manually on each platform. You’ll always see up-to-date insights about delivery progress from all linked items.

This integration requires Jira Data Center version 10.3 or higher, a free Marketplace app, and a Jira Product Discovery Premium plan. There are no additional requirements for connecting to a remote Cloud instance.

Check out the app on Atlassian Marketplace and explore the procedure how to setup the integration

Jira ‘projects’ will soon be renamed ‘spaces’

As more teams make Jira their home for work, we’re committed to improving the language in our tools to better reflect the diverse ways you define and manage your work.

As part of these efforts, the term project will soon be replaced with space across all Jira Cloud products, including Jira Service Management and Jira Product Discovery.

• Read more about these changes on the Atlassian Community

This change builds on previous terminology updates, like the transition to 'work' in Jira.

Managing idea watchers in Jira Product Discovery

Users with the default Administrator and Creator roles can now add and remove watchers for ideas in Jira Product Discovery. This helps you control who receives notifications about idea updates.

To manage watchers:

1. Go to your Jira Product Discovery space.
2. Open the needed idea.
3. At the top of the right panel, select Watch options.
4. Under Watching this work item, select the cross icon next to the user's name to remove that user.
5. Select Add watchers, then enter the user’s name to add that user to the watching list.

Browse view examples and learn how to implement them in Jira Product Discovery

You can now discover the view examples directly within your Jira Product Discovery space. These examples cover various use cases such as scoring and prioritizing ideas, creating quarterly roadmaps, and tracking Jira delivery progress. Browse and preview these examples to quickly identify approaches that fit your workflow.

To get the view example:

• Go to your Jira Product Discovery.
• Next to the space name, select +.
• Under Explore examples, select any view from the list to open its image.
• Select Learn more to open a how-to guide or Explore in sample space to create a dedicated space with pre-built views.

Activate apps faster from the template picker

App admins of Atlassian organizations that have only Jira apps can now activate Jira Service Management and Jira Product Discovery directly from the template picker. This simplifies the setup by combining app activation and project creation into a single step, helping you start using new features faster.

To view this change:

1. Open the Jira template picker.
2. Select a Jira Service Management or Jira Product Discovery template.
3. Review the template preview and app overview on the new setup page.
4. Select the checkbox to accept the product terms.
5. Select Try this template to activate the app and create your project.

Updated icons for idea types

Jira Product Discovery now has an updated set of icons for idea types. Admins can assign icons that better reflect the purpose of different types of ideas, making them easier to recognize across views.

New avatars for idea types

Jira Product Discovery now features a new set of avatars for idea types. This update provides a fresh look for your ideas and ensures a more consistent visual experience across the app.

To see or edit the new icons, go to your Jira Product Discovery space and select Space settings, then Types and workflows.

Invite users directly from views

Project admins can now invite new users to Jira Product Discovery without leaving their current view. This change makes it easier to add collaborators and stakeholders to your project as you work, removing the need to navigate away to project settings or sharing menus.

To get started with this change:

1. Open any view in your Jira Product Discovery project.
2. Locate the visitors stack in the view header.
3. Select Invite next to the visitors stack.
4. Enter the details of the users you want to add in the Invite to space dialog.

Request access to edit views and ideas

Jira Product Discovery users can now request edit permissions directly from the view header. This change allows people with view-only access to easily ask for the permissions they need to contribute to ideas and manage views, reducing friction and helping teams collaborate more effectively.

1. Open a space in Jira Product Discovery where you have view-only access.
2. Select Request access in the view header.
3. Wait for an admin to review and approve your request.

New avatars for Jira Product Discovery work types

Jira Product Discovery now features updated avatars for work types in space templates. These new avatars help you better distinguish between different types of work, making it easier to organize and manage your ideas.

To get started with this change:

1. Go to your space in Jira Product Discovery.
2. Select Space settings from the sidebar.
3. Navigate to Work types to see the updated avatars for your existing work types.
4. When creating a new space, the updated avatars will be automatically applied to the work types in your chosen template.

Deprecation notice: text operators (_{, !}) and required properties on JQL interval date fields

Jira Product Discovery is deprecating the CONTAINS (_{) and NOT CONTAINS (!}) operators when used with interval date fields in JQL queries. In parallel, we're introducing startDate and endDate properties to allow filtering by a specific date within the interval. These properties are now required when querying interval date fields.

Queries using deprecated operators or missing the required properties will stop working after September 10, 2026.

1. Review your saved JQLs and automations for any use of _{or !} with interval date fields.
2. Update your queries to use the startDate or endDate properties with standard date operators (for example, "Project startInterval"startDate >= startOfYear()).
3. Test the new syntax. During the deprecation period, old queries will still function but will display a validation error.
4. Complete all migrations before September 10, 2026, when deprecated queries will stop working entirely.

Quickly insert links and embeds in Confluence

Save time in Confluence by using the quick insert menu to add links and embeds from third-party apps. This update makes it easier to include external content directly in your pages without interrupting your flow.

To insert links and embeds:

1. Type / into the Confluence editor to open the quick insert menu.
2. Select link or embed from the menu options.
3. Enter the URL for the supported third-party content you want to add.
4. Alternatively, select View more from the quick insert menu, then External content to see all supported embeddable links.
5. If you are looking for a specific app, you can search any of the supported apps (Google Drive, Loom, Microsoft SharePoint, Amplitude, Figma) and select that option to insert a link from that app.

Intelligent AI suggestions when you paste content

Save time and improve your content in Confluence with intelligent AI suggestions that appear when you paste text. When you paste content longer than 100 characters, a menu will suggest specific actions to help you polish, remix, or refine your writing using Rovo.

1. Copy text from an internal or external source that is at least 100 characters long.
2. Paste the content into the Confluence editor.
3. Select an action from the menu that appears, such as Add polish, Improve writing, or Ask Rovo.

Whiteboards: View all contributors on sticky notes

Confluence whiteboards now show the names of everyone who has modified a sticky note, rather than just the person who created it. This update helps teams in Confluence track contributions more accurately and understand the full history of ideas during collaborative sessions.

To view all contributors on sticky notes in whiteboards:

1. Open a whiteboard in Confluence.
2. Select a sticky note with edits from multiple people.
3. Select Show author from the sticky note toolbar to see the list of contributors.

Remix pages into slides, whiteboards, databases, or infographics

Remix an entire Confluence page or live doc into slides, a whiteboard, a database, or an infographic. This capability helps you and your teammates turn a full page worth of content into an additional complimentary format in seconds while keeping the original source context close at hand.

1. Open a Confluence page or live doc while viewing or editing it.
2. Select the Remix button from the floating toolbar at the bottom right of your screen.
3. Choose how you want to remix your content from the Remix menu: select Slides, Whiteboard, Database, or Infographic.
4. Review your remixed content and select Add to insert it.

Editor: Generate images with Rovo

Create custom images for your Confluence pages using Rovo. Enter a prompt to generate unique visual content that makes your pages more engaging and helps your communicate ideas effectively.

To create custom images with Rovo:

1. Open a Confluence page in the editor.
2. Type /image to insert the image generator.
3. Enter a description of the image you want to create.
4. Select Submit.

Catch up quickly with page comments summary

Now, Atlassian Intelligence can summarize page comments for you, making it easier and faster to catch up on important feedback. Just navigate to the bottom of the page, above the first page comment, and select Summarize comments.

New comments since you last checked? Select the refresh icon to generate a summary that includes all the latest feedback.

A better way to browse, preview, and select page templates is here

From a blank page, page templates can now be previewed with improved clarity and context. Users can also browse all template options, or undo a template selection if need be, with greater ease.

Add hyperlinks to whiteboards

Hyperlinks can now be added to whiteboards text.

Easily share links with your collaborators on a whiteboard through free text or text within an element. Hyperlinked text will appear blue.

Prevent people from downloading attached files

Data security policies allow you to use rules to control how users, apps, and people outside the organization interact with content in Confluence and Jira.

We’re extending the data export rule to also block the downloading of files attached to Confluence and Jira. After this rule takes effect, users will no longer find a download button in sections like the attachment list, macros, and file previews.

We opted to extend the data export rule rather than introduce a new one because of the considerable overlap between export and download. Our findings showed that the types organizations needing to block exports also wanted to prevent attachment downloads.

This change will affect any existing policies that have configured the data export rule to block exports.

The data export rule requires Atlassian Guard Standard.

To check whether your data security policies currently block exports:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.
3. Select a policy, and check whether exporting data is blocked.

Creating a Jira issue can now trigger an automation in Confluence

We're adding a new trigger to Confluence automation that will let you run a rule when a new issue is created in a specified Jira project.

Space and product admins can build a rule by navigating to a page and selecting the Automation (lightning bolt) icon.

1. Select Issue created in Jira as your trigger.
2. Select Connect to connect Confluence to your Jira project.
3. If your organization has multiple Jira sites, you will need to select a Jira site from the Create connection menu.
4. Select one or more projects from the dropdown menu.
5. Continue to build your rule.

Page previews are better than ever before

Premium and Enterprise customers will see a new and improved page preview when they hover over a page title in the content tree. This preview will contain a sampling of three short sentences taken from the page, selected and ranked for relevance by Atlassian Intelligence (AI).

Because this feature uses Atlassian Intelligence (AI), it is only available to customers on the Premium and Enterprise plan. There won't be any change to page previews for Free and Standard customers.

Prevent people from using public links in specific spaces

Data security policies allow you to use rules to control how users, apps, and people outside the organization can interact with content such as Confluence pages and Jira issues.

You can now use the public links rule to prevent people creating and accessing public links in particularly sensitive Confluence spaces. Previously, this was only available for policies that covered classification levels or entire Confluence instances. How the public links rule works

The public links rule requires Atlassian Guard Standard (formerly known as Atlassian Access).

To create a new data security policy or view existing policies:

1. Go to admin.atlassian.com. Select your organization if you have more than one.
2. Select Security > Data security policies.

Creating Jira issues from Confluence is easier than ever with Atlassian Intelligence

Use Atlassian Intelligence (AI) to automatically generate issue summaries and descriptions when you create multiple Jira issues from a Confluence page.

This feature is only available to customers on the Premium and Enterprise plan.

To use Atlassian Intelligence to create Jira issues from Confluence:

1. Select the AI button on the bottom right of the page, then select + Create Jira issues. Confluence will generate a list of issues for you in the right side panel.
2. Hover over an issue and select the pencil icon to review the summary and description for accuracy, make any necessary changes, and add additional information as needed.
3. Select Create to save your changes and create the issue in Jira or Cancel to discard changes.
4. To remove an issue from the list, hover over the issue and select the X.

Create Jira issues from tables

We’ve made it easier to create Jira issues from tables on Confluence pages. Just highlight the relevant rows in your table and select “Create Jira issues”. We will generate a preview of your Jira issues and automatically prefill the issue description and summary using your highlighted text. You can then edit, delete or create the issues.

Confluence: Import multiple Miro boards

You can now easily import multiple Miro boards into Confluence, transforming them into editable Confluence whiteboards. This feature streamlines the process of migrating your content from Miro to Confluence.

To import your Miro boards into Confluence, anyone with create space permission can:

1. Navigate to the Confluence space where you want to import the boards.
2. Select the option to import Miro boards.
3. Follow the on-screen instructions to upload your Miro boards.
4. Confirm the import to complete the process.

Better database indexing to improve search results

We're making it easier to find information in Confluence by including the content within databases in search results. Previously, searches only considered database titles, but now, the text inside databases will also be indexed, providing more comprehensive and relevant search results.

Editor AI: Generate titles on publish

We're introducing a new feature that automatically generates a page title using AI when you attempt to publish a page without one. This update reduces the need for inserting a title before publishing a page.

What's new:

• AI-generated titles on publish: Automatically suggests a title when you publish without one.
• User confirmation required: You can accept or edit the AI-generated title before finalizing.

Open Smart Links in new tab

Open embedded Smart Links from Confluence in a new tab with easy access.

Rename your managed teams in Atlassian

Back in March 2025, we released Managed Teams for Premium and Enterprise customers. This allowed organization admins to sync an Atlassian team to a group to better control team information and membership, but this change meant the team name would change to match the synced group. Now, organization admins can change a managed team's name from the team profile and while staying synced to the group.

To change a managed team's name:

1. Go to the managed team's profile.
2. Select the team's name, or select the Team settings button.
3. Enter the new name you want to use in the Team name field.

Inbound and Outbound links now available for page analytics

Confluence page analytics now feature inbound and outbound link click analytics. Inbound link analytics show pages that link to the current page and how often users arrive through those links. Outbound link analytics show click counts and click-through rates for links included on the page.

Analytics data includes Confluence active pages and blogs after Jan 31, 2025. Deleted and archived aren't included.

To access page analytics:

1. Navigate to a page.
2. Select the "X people viewed" link in the page's byline.
3. The Analytics summary displays. Select Links to see a summary of the top outbound and incoming links.
4. Select View more insights to enter the fullscreen Analytics page and view the Linked content tab.
5. Choose between the outbound and inbound links and select a time range or a set a specific date range.

Whiteboards improvements

Improvements to Confluence whiteboards include the ability to:

• attach lines to the same shape and snapping lines to shapes to improve precision and complexity in diagrams - drag sections from their title, smart sections won’t action on every load - bulk import all Jira issues from a JQL query - click on the zoom percentage to easily adjust zoom level

Editor: Default image insertion update

We're changing the default behavior for image insertion in the editor to always insert images as blocks rather than inline. This update addresses user feedback and analytics showing a preference for block images, enhancing document layout and usability.

Default block image insertion: Images will now be inserted as blocks by default, improving document structure.

Find text easily within your whiteboards

Quickly find text within your whiteboards by using the familiar ctrl+f or cmd+f shortcut. This feature allows you to search for text across your board, making it easier to navigate and locate specific text elements without manually scanning through everything.

To use the new search feature in whiteboards:

1. Open a whiteboard and make sure to focus on the whiteboard.
2. Use ctrl+f or cmd+f to open the search menu.
   • You can also access the search feature from the top More actions (three dots) menu.
3. Input your search query into the search box.
4. Use enter or shift+enter to navigate through the search results.

Summarize differences between versions of a page

Now, Premium and Enterprise customers can use Atlassian Intelligence to generate a summary of differences between two versions of a page. This feature makes it easier to get a sense of what's changed between versions quickly.

Atlassian Intelligence is available to all customers with Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.

To use this feature as a Premium or Enterprise customer:

1. Navigate to a page in Confluence Cloud.
2. Select ••• from the top right, then select Page history.
3. Select two versions to compare, then select Summarize differences.

Atlassian Intelligence will display a summary of changes made to the page between the versions you selected.

Third-party apps are now organized together and easier to find

From the More actions (...) menu of a page, you can now find and access third party apps from their own special section called Apps.

Editor: Select and drag multiple elements

We're introducing a new feature to the Confluence Cloud and platform editor that lets you drag and drop multiple selected elements. This update allows you to move multiple elements together using a drag handle.

What's new

• Multi-select drag and drop: You can now select and move multiple elements simultaneously by using the drag handle.

Improved mission control and analytics with live docs

We've enhanced mission control and analytics in Confluence by integrating live docs into all charts and analytics. This update provides a more complete experience for managing and analyzing your content.

To explore the new live docs feature in mission control and analytics: Go to your Confluence space. Access the mission control or analytics section. View and interact with the updated charts and analytics that now include live documents.

Visually organize ideas with mind maps in Confluence whiteboards

Mind map elements are now available in Confluence whiteboards. These are branching connectors between nodes that help you and your team visualize relationships between different aspects or subtopics of a central idea to brainstorm and structure information more effectively.

To use mind maps in Confluence whiteboards:

1. Open a Confluence whiteboard.
2. Select the "Mind maps" feature from the more (plus) menu in the main toolbar.
3. Start adding nodes and branches to create your mind map.