Restricted functions in Atlassian Cloud apps

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In order to securely integrate products in a cloud environment, some functions available in the Server versions of Atlassian products are restricted in Atlassian Cloud. This means:

  • The function is pre-configured and cannot be altered by anyone, or,
  • The function can only be configured by Atlassian Technical Support — changes can be requested by raising a support request at under the 'Cloud' project.

The functions that are restricted in the cloud are listed below.

On this page:

General restricted functions

  • Imports — Please read Import and export data for information on supported imports.
  • Templates — External Confluence templates are not supported.
  • Add-ons — Some add-ons are only supported in downloaded instances of Jira products and Confluence, however Atlassian Cloud contains a number of popular add-ons. Please read the Marketplace apps for the list of supported add-ons.
  • Alternative languages —Please see Languages for information on the languages supported in Cloud.
  • Backups  — Refer to our data backups policy in the Cloud Security Statement.
  • Custom domains — Your instance will be accessible at https://<account_name>, where <account_name> is a unique word you specify when signing up. The <account_name> URL must be at least six characters long and only letters, numbers and hyphens (-) are valid. Use of custom domain names is not currently supported. 
  • Changing domains — Currently we're unable to change your domain after the instance has been created. Please choose carefully when signing up.
  • IP Whitelisting (restricting access by source IP range) — This is currently not possible. Please follow AOD-2636 for updates on this feature.
  • Direct access to the database — Not allowed.
  • Direct database change — Not supported by Atlassian.
  • Port restrictions for external application links — If you set up application links to an external application, the external application may use either an HTTP protocol (on port 80) or HTTPS protocol (on port 443) or ports 7990, 8060, 8080, 8085, 8090, 8443 (HTTP and HTTPS, standard ports for Bitbucket, Jira and Confluence Server. Read Changing port that your Atlassian application listens on for more.)
  • DNS redirection — Not allowed.

Check out the Pros and Cons of Cloud vs. Server to help you decide which solution is right for your team. Note that you can integrate cloud and server products if you require a combination of both solutions.

Jira products

See Restricted functions in Jira Cloud applications.


See Restricted functions in Confluence Cloud.

Last modified on Aug 14, 2018

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