Atlassian Cloud throwing SSL error 'site uses a weak security configuration' in Chrome on El Capitan

Still need help?

The Atlassian Community is here for you.

Ask the community

 

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Problem

Accessing your Atlassian Cloud instance in Chrome shows 'https' crossed out. Clicking for more information shows the error:

This site uses a weak security configuration (SHA-1 signatures), so your connection may not be private.

Diagnosis

Environment

  • OS X El Capitan (earlier than beta 5)
  • Google Chrome (latest version)

Cause

The SSL certificate is valid, it appears to be a problem with Google Chrome and El Capitan: https://code.google.com/p/chromium/issues/detail?id=499506

Resolution

Update OS X El Capitan to Beta 5. Technically we do not support El Capitan, however this version does not experience this particular error. To be completely safe we recommend using Yosemite.

Last modified on Mar 30, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.