Summary

Inviting a user to an Atlassian Cloud site or product results in the following error:

"Unable to send invites. We were unable to send any invites because one or more accounts you invited are disabled. Remove those accounts from your invite and try again."

Reactivate the account(s) to allow for successful invites

Deactivated and disabled user accounts can't be invited to Cloud sites. Reactivate the Atlassian Account before sending out the invite. 

The invited user is a managed Atlassian Account (their email address domain is on verified by your organization)

• Login to admin.atlassian.com as organization admin
• Navigate to Directory > Managed accounts
• Search for the invited user account and select the user account
• Reactivate the account by clicking the Reactivate account button

The invited user is a managed Atlassian Account but the domain is verified under another organization (not your own)

• Advise the user to reach out to their Atlassian organization admin
• The other organization's admin can re-activate the user's account by following steps outlined above

The invited user is an unmanaged Atlassian Account (their email address domain is not verified by any organization)

• Advise the user to log in at id.atlassian.com
  • The user can leverage the reset password option in case the user does not remember the password.
• Once logged in, the user will be presented with the option to re-enable their own account