Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance

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Cause

Business or technical reasons require you to change the domain name (URL) for your JIRA Cloud site. As this is not supported as an automated functionality, you will need to manually migrate to a new site with the desired URL. When creating a new site, be aware the instance name must be at least 6 characters long.

  • You can vote for a feature request to support changing URLs without having to migrate to a new site: CLOUD-7184 - Getting issue details... STATUS
  • Your site URL will be in the format of <URL.atlassian.net>. The use of entirely custom URLs is not supported at this time, but you can vote for the related feature request:  AOD-5311 - Getting issue details... STATUS

Resolution

JIRA-Only Instances

  1. Sign up for a new cloud site with the desired URL.

  2. Follow the Exporting issues instructions to export data from your existing JIRA Cloud site. 
  3. Follow the Importing issues instructions to restore data into your new JIRA Cloud site. 

Confluence-Only Instances

  1. Sign up for a new cloud site with the desired URL.

  2. Follow the Create a site backup instructions to export data from your existing Confluence Cloud site. 
  3. Follow the Import instructions to restore data into your new Confluence Cloud site. 

JIRA + Confluence Instances

  1. Sign up for a new cloud site with the desired URL. 

    Important

    The Confluence site import option is not available with both JIRA and Confluence active on the same Cloud instance.

    Tip

    To avoid this restriction, sign up for a new site with only Confluence enabled. Import your Confluence site following the steps above. Then add JIRA applications to your cloud site and follow the JIRA steps above.

  2. Follow the Create a site backup instructions to export data from your existing Confluence Cloud site, or create a space-by-space export to XML following the Export Content to Word, PDF, HTML and XML steps.
  3. Follow the Import instructions to restore data into your new Confluence Cloud site, or refer to Import a Confluence space to import your space XMLs.
  4. Follow the Exporting issues instructions to export data from your existing JIRA Cloud site. 
  5. Follow the Importing issues instructions to restore data into your new JIRA Cloud site. 

 

Last modified on Feb 21, 2017

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