Generic error when importing JSON file from web address in Jira Service Management Cloud Assets
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Purpose
The import of object through JSON web address in Assets is an important to avoid rework. However, there is an generic error during the import that doesn't provide further details about the real problem.
Once you have the web address with the JSON information to be uploaded and choosing the option "Import data from a web address", you will get the following error message:
The file is inaccessible at this time. Please try again later
Even if you try later and same issue keeps happening.
Solution
There are two known scenario for this error.
- Expired certificate for the HTTPS web site;
- Trying to use encode URL to import.
Both scenarios will reach the same error message "The file is inaccessible at this time. Please try again later.", but it's necessary to take different actions to resolved each of them.
Scenario 1
To make sure that your certificates are valid, you must check the expiration date:
- Click the padlock icon in the address bar for the website.
- Click on Certificate is secure in the pop-up.
- Click on Certificate is valid
- Check the Expires On field date.
Scenario 2
With a valid certificate and the problem keeps happening, most likely the problem is the URL encode. The recommendation on this scenario is to use urldecoder website to decode the URL.
We have am improvement request to provide a clear message to the end-users when using importing tool: