Summary

This article provides an overview of adding uninvited users to groups in the new user management experience using the Organizations REST API, particularly in situations where:

• Users and groups are not provisioned via SCIM
• Or the Atlassian Account is not listed under Directory / Users section in admin.atlassian.com

In the above two scenarios, if you use the Add user to group endpoint you will run into the User not found error with 404 response:

Environment

• Atlassian Cloud 
• This only applies to the Centralized user management interface

Solution

We will break the process into two steps mentioned below:

1. Invite the managed account to be visible under Directory / Users using the Create User API request
2. Then the Add user to group endpoint can be used to add the user to the group

Below is the detailed set of instructions that will help you to add a managed account to a group:

{
    "emailAddress": "<email-address>",
    "products": []
}

{
    "account_id": "<Atlassian-Account-Id>"
}