How to sync 'department' attribute to Managed Atlassian Accounts using Entra ID SCIM provisioning
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Managed Atlassian Accounts have different attributes such as Department, Full name, etc. This article seeks to explain how to sync the department attribute to those Managed Accounts
Environment
- Atlassian Cloud
- Atlassian Guard (formerly Access)
- Atlassian Cloud Azure Enterprise Application
- Entra ID (Azure AD)
- SCIM integration
Diagnosis
Entra ID accounts department value is not syncing to Atlassian account even if SCIM User Provisioning is configured.
Cause
SCIM User Provisioning configuration has not mapped the department attribute to sync to Atlassian.
Solution
- Login to your Azure Portal - https://portal.azure.com/#home
- Click on Enterprise Applications
- Look for the Atlassian Cloud application, open it
- Under the Manage section, click on Provisioning
- Under Manage provisioning, click on Edit attribute mappings
- Expand the Mappings section, click on Provision Azure Active Directory Users
- Under Attribute Mappings, click on Add New Mapping
- Map the attribute:
| Type | From | Attribute Name |
|---|---|---|
| Source | Entra ID | department |
| Target | Atlassian Cloud | urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department |
Your new attribute should look something like this:
Click Save and let Entra ID process the new information. Entra ID will update all required users at the next provisioning cycle. Or you can use On-demand Provisioning to trigger provisioning for one or more users manually to observe the changes sync to Atlassian.