Reset and delete all data from your cloud site
This article applies to:
- Cloud versions of Confluence, Jira (Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery) and Opsgenie that are in either Standard, Premium or Enterprise licensing tiers
This article doesn't apply to:
- Bitbucket, Trello, Statuspage, Point A products, or any user management system like Atlassian Access.
This page will take you through how to reset your cloud site to the original default settings. Resetting your cloud site will return it to the default settings of a newly created site and will delete all your data after a grace period. If you don't want to delete all your data or you want to re-migrate a project, you can delete an individual project on Jira or an individual space on Confluence.
You may want to reset your cloud site if you:
imported or migrated test data that you don’t need anymore
inherited the cloud site and don’t need the data
have old data or configurations that your users don’t need
Before you begin
If you will need to reset your site multiple times as part of a Server to Cloud migration, Atlassian recommends you to setup Sandboxes for testing. For more details:
Now, to reset your cloud site, you’ll need to be a site admin for cloud site you want to reset.
Once you delete a cloud product, all data and apps associated are deleted after a grace period of a number of weeks. Any settings will be immediately removed, including:
- data residency location
- RDS in Atlassian's cloud
However, if you wish to proceed and delete a specific product immediately, please follow the sections below.
Note this does not affect user management or your users' Atlassian accounts; they will not be deleted through this process.
We recommend creating a Confluence site backup or Jira site backup before resetting your products to avoid accidental data loss. You can find more information about how we store and manage your data on our data storage FAQs.
For customers on Enterprise license tier
Please send an email to sales-ops-support@atlassian.com with a description that you want to downgrade license from Enterprise to Premium so that you can reset product data.
A sales support specialist will proceed to downgrade the Enterprise plan to the Premium plan. You will be duly notified once the process has been completed.
You can then perform product unsubscribe/resubscribe/delete process following the steps outlined below in this article.
Request the sales support specialist to reinstate the Enterprise license on your Cloud site.
The sales support specialist will proceed with upgrading the license type from premium to Enterprise.
- To delete your Enterprise cloud site instead of resetting it, the same steps must be followed up until step 3. Please ensure that all necessary precautions are taken before proceeding with this action.
- Downgrade request should be made during weekdays, 24*5
For customers with Cloud Migration Trial (CMT) licenses
Cloud migration trial licenses no longer apply if the product subscription ceases.
- Deactivate your cloud migration trial by visiting my.atlassian.com, find the SEN related to your cloud site, expand the section and look for "Cancel cloud migration trial".
- Unsubscribe and resubscribe to the necessary product/s following the steps outlined below in this article.
- Activate your cloud migration trial for the site which has been reset. Refer to Cloud migration trials for server and Data Center customers for more information.
Resetting your site if you have two or more distinct cloud products
Use these steps if you have at least two different products on your cloud site (for example Confluence and Jira, Jira and Opsgenie, or Confluence and Opsgenie).
If you have any more than one of Jira Software, Jira Service Management, Jira Work Management or Jira Product Discovery, they count as a single product for the purposes of resetting your site. If that's your case, please take a look below at "Resetting your site if you use two Jira products".
You can choose to only reset one product or you can reset both. If you want to reset both, you will need to reset one product at a time.
- Choose
> Administration (or go directly to admin.atlassian.com). - Select the relevant organization or site, if you have more than one.
- Choose Billing in the navigation bar.
Choose Manage on the product you want to reset.
Enter the word DELETE into the field and select a reason for deletion.
After an hour, please go to Billing > Actions > Manage on any product you have on the desired site. This way, any deleted products will appear under a new Inactive tab on the Manage subscriptions screen.
Note that you need to wait an hour for the Inactive tab to show up. Also, these products are suspended and you will not be able to access them in this state. - Look for the product you want to reset (Jira or Confluence), select the 3 dot icon … in the product card, and then select Delete Immediately.
Enter the word DELETE into the confirmation screen.
Click Delete immediately.
You can now reactivate the product with no content (resetting all data) from your cloud site Administration page.
Go to Products in the navigation bar
Click Add Product.
- Select your site.
- Click Try it now for the relevant product.
Select Reactivate on the product you just reset. This creates an empty copy of your product.
After you have reactivated your product, you can then reset another product.
Resetting your site if you use two Jira products
If you use more than one Jira cloud product (for example, Jira Software, Jira Service Management, Jira Work Management or Jira Product Discovery) you will need to delete all Jira products to remove your data. If you only delete one, your data will be retained and will be there when you reactivate it.
Make sure you have either Confluence or Opsgenie activated. If not, you’ll need to activate either Confluence or Opsgenie.
- Choose > Administration (or go directly to admin.atlassian.com).
- Select the relevant organization or site, if you have more than one.
Go to Products in the navigation bar
Click Add Product.
- Select your site.
- Click Try it now for the relevant product.
Click Get started or Reactivate on the other product.
- Choose
- Once either Confluence or Opsgenie is activated, go to Billing > Manage on the product you want to reset.
- Delete each Jira product by selecting the 3 dots and then Delete.
- Enter the word DELETE into the field and select a reason for deletion.
- After an hour, please go to Billing > Actions > Manage on any product you have on the desired site. This way, any deleted products will appear under a new Inactive tab on the Manage subscriptions screen. Note that you need to wait an hour for the Inactive tab to show up. Also, these products are suspended and you will not be able to access them in this state.
- Look for the product you want to reset in the Inactive tab, select the 3 dot icon … in the product card, and then select Delete Immediately.
Repeat steps 2 through 6 for the other Jira products.
Once you’ve deleted all Jira products, you can now reactivate each Jira product with no content (resetting all data) from your cloud site Administration page.- Go to Products in the navigation bar
- Click Add Product.
- Select your site.
- Click Try it now for the relevant product.
- Select Reactivate on the product you just reset. This creates an empty copy of your product.
- Repeat these steps for all Jira products.
- If you no longer need Confluence or Opsgenie, deactivate them using the instructions from Step 2.
Resetting your site if you only have one cloud product
If you only have one product on your cloud site (Jira, Confluence, or Opsgenie) you will need to activate a trial of another product so you can manage the reset without cancelling the whole site. If you have more than one Jira product, they count as one.
Activate another product on your cloud site.
- Choose > Administration (or go directly to admin.atlassian.com).
- Select the relevant organization or site, if you have more than one.
Go to Products in the navigation bar
Click Add Product.
- Select your site.
- Click Try it now for the relevant product.
Click Get started or Reactivate on the other product (for example, if you're only using Confluence, you’ll need to activate another product, such as Jira).
- Choose
Once your second product is activated, go to Billing > Manage on the product you want to reset.
Look for the product you want to reset (Jira or Confluence), select the 3 dot icon … in the product card, and then select Delete.
Enter the word DELETE into the field and select a reason for deletion.
- After an hour, please go to Billing > Actions > Manage on any product you have on the desired site. This way, any deleted products will appear under a new Inactive tab on the Manage subscriptions screen. Note that you need to wait an hour for the Inactive tab to show up. Also, these products are suspended and you will not be able to access them in this state.
- Look for the product you want to reset in the Inactive tab, select the 3 dot icon … in the product card, and then select Delete Immediately.
Enter the word DELETE into the confirmation screen.
Click Delete immediately.
You can now reactivate the product with no content (resetting all data) from your cloud site Administration page.
Go to Products in the navigation bar
Click Add Product.
- Select your site.
- Click Try it now for the relevant product.
Select Reactivate on the product you just reset. This creates an empty copy of your product.
If you no longer need the other product, deactivate it using the instructions from step 2.
Cancelling deletion/Restoring access to products
To prevent accidental deletion, it is now possible to restore the product, including data. This only applies if products are still within the suspension window and the immediate deletion process has not been followed.
- Choose > Administration (or go directly to admin.atlassian.com).
Select the relevant organization or site, if you have more than one.
Select Billing from the navigation bar.
Select Manage for the cloud site which requires product restoration.
Click the Inactive tab.
- Ensure the product affected is listed.
You can now reactivate the relevant product, including all your existing data:
Go to Products in the navigation bar.
Click Add Product.
- Select your site.
- Click Try it now for the relevant product.
Select Reactivate on the product that was previously deleted.
- Repeat these steps for all Jira products, as necessary.
Deleted products at admin.atlassian.com
Once a product is marked for deletion, the site may still be visible in some administration screens. For example, at admin.atlassian.com, navigating to “Products” it may still show up in Product tab for administrators.
If an end user attempts to access the product, the site will show a maintenance page.
Resetting your users and groups
The steps on this page will not remove any users and groups. Follow these guides to delete users and groups from your site:
If the cloud instance has JSM Portal Customers, the steps on this page will remove all of them. If you still have any further questions on this topic, please contact our support team.
Billing
For monthly cloud subscriptions, reactivating a product that was previously canceled will begin a new trial period, ending at your next monthly renewal.
For cloud subscriptions paid annually, please contact us to have the reactivated product extended through the remainder of your annual term.
More information and support
If these steps didn’t work, let our support team know.
Your support request should state:
The URL of the site you’re having an issue with.
Which product you want to reset.
That you agree to delete ALL data in the product.
The date and time you need it completed by (either ASAP or your preferred time, including timezone).
Our support team will let you know once the reset has been completed.