Reset and delete all data from your cloud site
This article applies to:
Cloud versions of Confluence, Jira (Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery) and Opsgenie that are in either Standard, Premium or Enterprise licensing tiers.
This article doesn't apply to:
Bitbucket, Trello, Statuspage, Point A products, or any user management system like Atlassian Access
Before you begin to delete data
If you need to reset your site multiple times as part of a Server-to-cloud migration, Atlassian recommends you to setup Sandboxes for testing. For more details:
Once you delete a cloud product, all data and apps associated are deleted after the data retention period, which varies based on your plan and billing system. Your site data cannot be recovered after it's deleted. Any settings will be immediately removed, including:
RDS in Atlassian's cloud
For more details, refer to the section How do I cancel subscription on our public documentation. However, if you wish to proceed and delete a specific product immediately, please follow the sections below.
Note : This does not affect user management or your users' Atlassian accounts; they will not be deleted through this process.
We recommend creating a Confluence site backup or Jira site backup before resetting your products to avoid accidental data loss. You can find more information about how we store and manage your data on our data storage FAQs.
Verify Billing Engine
The functionality and interface for each billing experience are different. Your admin roles also impact how and where you manage your subscriptions. As a billing contact on the original experience, your subscriptions are managed through my.atlassian.com. If you’re a billing admin with products are on the improved experience, they’re now managed through a new interface at admin.atlassian.com/billing
In the original billing experience, the first option on the left is Overview.
In the improved billing experience, the first option on the left is Subscriptions.
Learn more about the differences
Verify if you are using Enterprise license tier
If you are using Enterprise license tier, make sure to follow steps below before proceeding with site reset
Verify if your cloud site is enabled with Cloud Migration Trial(CMT)
Cloud migration trial licenses no longer apply if the product subscription ceases. Follow the steps below to deactivate CMT before proceeding with site reset:
- If the migration trial is enabled for the site you are going to reset , we need to FIRST deactivate the cloud migration trial before proceeding with site reset.
Find the SEN related to your server/DC product license from https://my.atlassian.com/ where the CMT is available, expand the section, and look for "Cancel my cloud migration trial"
Click on Cancel my cloud migration trial to deactivate the trial enabled for the cloud product.
- Once its deactivated, move to the section Reset and delete sites based on your billing engine outlined below in this article.
After the cloud product is reset, reactivate the cloud migration trial for the product by clicking on Start my trial from https://my.atlassian.com/
Reset and Delete sites based on your billing section
Reset sites if you are on the original billing experience
If you only have one cloud product
If you have two or more distinct cloud products
If you use two Jira products only
Reset and delete sites if you are on improved billing experience
If you only have Confluence
Generate a new empty Confluence cloud site from
Try Atlassian Products for Free | AtlassianPerform a backup of this empty site. You can refer to the following document if necessary:
Create a Confluence Cloud backupProceed with restoring this backup on your current site that requires resetting
This will overwrite the existing data, and the site will be reset.
Reminder: If you were on an Enterprise license follow step 5. under Verify you are using an Enterprise License Tier. Or, if you had an active Cloud Migration Trial then follow Step 5 under Verify if your cloud is enabled with CMT.
If you only have Jira
Generate a new empty Jira cloud site from
Try Atlassian Products for Free | AtlassianPerform a backup of this empty site. You can refer to the following document if necessary:
Create a Jira cloud backupProceed with restoring this backup on your current site that requires resetting.
This will overwrite the existing data, and the site will be reset.
Reminder: If you were on an Enterprise license follow step 5. under Verify you are using an Enterprise License Tier. Or, if you had an active Cloud Migration Trial then follow Step 5 under Verify if your cloud is enabled with CMT.
If you have both Confluence and Jira on your site
Cancel data deletion and restore access to products
Reset your users and groups
The steps on this page will not remove any users and groups. Follow these guides to delete users and groups from your site:
If the cloud instance has JSM Portal Customers, the steps on this page will remove all of them. If you still have any further questions on this topic, please contact our support team.