Symptoms

Troubleshooting an issue with a third party add-on vendor can sometimes require an Atlassian Support Engineer to facilitate. 

Workaround

In order to better facilitate the gathering of information needed, a support request should be opened. The following information should be included if appplicable:

• The specific ask of the Support Engineer
• Query needed to be run by the Support Engineer
• Additional contacts needed to be CC'd on the ticket e.g., Vendor representative
• Any relevant information regarding the third party add-on