Support Request to run query and/or access log files

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Troubleshooting an issue with a third party add-on vendor can sometimes require an Atlassian Support Engineer to facilitate. 


In order to better facilitate the gathering of information needed, a support request should be opened. The following information should be included if appplicable:

  • The specific ask of the Support Engineer
  • Query needed to be run by the Support Engineer
  • Additional contacts needed to be CC'd on the ticket e.g., Vendor representative
  • Any relevant information regarding the third party add-on


Last modified on Aug 14, 2015

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