Unable to attach file in JIRA Issue Collector due to missing token error

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Symptoms

Attempting to attach a file using the JIRA Issue Collector results in an error due to missing token.  Generally happens in FireFox, but works in Google Chrome.

Cannot attach file [FILENAME].png: JIRA could not attach the file as there was a missing token. Please try attaching the file again.

Cause

This error is due to not allowing third party cookies in your browser's privacy settings.  The Issue Collector is designed to collect information around submitted issues, and therefore needs to set its own cookies that are not necessarily from the site that the collector is being used on.

Related bug report:  JRA-32285 - Getting issue details... STATUS

Resolution

  • Go to Preferences section of FireFox
  • Under the Privacy tab, check if you have chosen to "Use custom settings for History"

    • If so, make sure that "Accept third-party cookies" has been checked

Last modified on Jun 9, 2016

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