Users Can't Access New Application

Still need help?

The Atlassian Community is here for you.

Ask the community


After adding a new product or trial to an Cloud instance, some users, perhaps even the administrator can't access the new product.

Affected applications can include Atlassian Bamboo or Confluence


Not all users are granted access to a new application by default. If the default administrator account has been removed no user will be granted default access.


  1. Go to Administration > User Management > Application Access.
  2. Check the boxes for each user that requires access to the new application.
    (info) Only users that have access are counted towards the license limit.
Last modified on Feb 26, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.