Jira Software: Which Jira Do I Need?
Which Jira do I need?
The Jira platform is, at its core, our workflow engine that allows you to track issues or tasks through a predefined, highly customizable workflow. These tasks can be organized by project, allowing for the entirety of your organization to track their issues at a project level with complete transparency using granular user permissions.
In Jira Software, you are provided with some additional agile functionality, including the ability to plan agile work from project backlog to sprint. You'll have fully customizable Kanban and Scrum boards, the ability to estimate time for issues as you prioritize your backlog, and robust reporting features, ranging from burndown charts to velocity measurements.
Jira Core takes this workflow engine and caters it for business teams to develop organized, easy to use, task-oriented projects. Whether the tasks needed are a simple to-do list or a robust 7 step workflow with heavy automation, Jira Core is built to accommodate all of your requirements.
Jira Service Desk:
Jira Service Desk is for teams who receive incoming issues/requests from other teams/customers. For example, like receiving hardware requests from other employees. It has extra features that let its projects function as help desks, Service level agreements, reports, queues, accepting issues over portal or email, and more. It is designed specifically for end-users to submit tickets to a help desk team. Unlike JIRA, JIRA Service Desk requires licensing only to your agents. You can check out some introductory documentation here and our getting started guide here.
Portfolio for Jira:
Portfolio for Jira is a product that operates on top of Jira Software. The portfolio allows for all of your agile sprints, Jira tasks, et al. to roll up under one accurate planning view, providing you with more power to commit to high-level scheduling and capacity planning. It also allows you to organize your work by initiative and themes, granting additional hierarchy and allows you to plan your future work according to your team's resources and availabilities. It'll also help you identify bottlenecks when capacity is exceeded.