Problem

A user is being prompted to log in when they try to switch between/use Confluence and JIRA at the same time within the same browser.  

The user will see this screen in Confluence after they have accessed JIRA.  This will appear when they try to access anything inside Confluence.

The user will see this screen in JIRA after they have accessed Confluence.  This will appear when they try to access anything inside JIRA

Cause

This occurs when the cookies for both products are the same.  By design, cookies do not differentiate on the port number.  When someone uses the Confluence url and then the Jira url, they are using the same cookie but connecting to a different site, prompting them to log back in.

Resolution

We can address this issue by editing the server.xml files for both Confluence and JIRA. If we alter the url, by adding a context path to them, they will have separate cookies and should not cause the authentication window to show.

• Navigate to the Confluence install folder 
• Open the ‘conf’ folder 

• Open the file named ‘server.xml.’

• In that file, find the section with 'Context path' that will have = " " following it.

• Add

  /confluence

  between the “ " and save.

• Navigate to the JIRA install folder

• Open the 'conf' folder
• Open the file named 'server.xml.'
• In that file, find the section with 'Context path' that will have = " " following it.

• Add

  /jira

  between the " " and save.

The users will now need to access Confluence through:

http://(youraddress.com):8090/confluence

For JIRA, the users will use:

http://(youradddress.com):8080/jira