Can't Add Attachments with Long File Names Using Windows

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

When adding an attachment by clicking 'Attachments', then 'Browse', navigating to a file and then clicking 'Open', the file path will not be displayed in 'Attach File' section. No error will be given.

Cause

The file path contains too many characters (anywhere between 240 and 260) for Windows to handle. Using any other OS will attach the file without incident.

Resolution

  1. Rename the file path to something shorter.
  2. Copy the file to a temporary directory with a shorter file path.

Last modified on Feb 23, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.