Cannot create or edit pages due to InvalidKeyException: algid parse error, not a sequence

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

Problem

Users are unable to edit or create pages in Confluence due to the editor not loading. The following error appears in atlassian-confluence.log:

2016-12-23 22:58:14,323 ERROR [http-nio-8090-exec-4] [confluence.plugins.synchrony.SynchronyContextProvider] getContextMap java.security.InvalidKeyException: IOException: algid parse error, not a sequence
 -- referer: http://localhost:8090/ | url: /pages/createpage.action | traceId: 71b142bb2f655934 | userName: admin | action: createpage
2016-12-23 22:58:16,152 ERROR [http-nio-8090-exec-7] [synchrony.api.v1.SynchronyTokenResource] generateToken java.security.InvalidKeyException: IOException: algid parse error, not a sequence
 -- referer: http://localhost:8090/pages/createpage.action?spaceKey=AS | url: /rest/synchrony/1.0/token/2457601/generate | traceId: fa5996c9d76f2bd3 | userName: admin

Diagnosis

The following property has been set to 'false' in confluence.cfg.xml:

<property name="synchrony.encryption.disabled">false</property>

The network tab in the browser console also shows "500 Internal Server Error" for the following request:

GET http://localhost:8090/rest/synchrony/1.0/token/54297694/generate

Resolution

Edit confluence.cfg.xml and change the property back to 'true'.

<property name="synchrony.encryption.disabled">true</property>

Save the file and restart Confluence.


Last modified on Feb 18, 2022

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.