com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user '[User]' in directory '[Remote User Directory]'.

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Symptoms

When adding a user, modifying the group membership or password, the following error is thrown:

2013-01-01 12:00:00,000 ERROR [http-8090-5] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action – referer: http://localhost:8090/admin/users/setuserpassword.action?username=nmudd | url: /admin/users/dosetuserpassword.action | userName: admin
com.atlassian.user.EntityException: com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user '[User]' in directory '[Remote User Directory]'.
        at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdUserManager.alterPassword(EmbeddedCrowdUserManager.java:191)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)

Cause

There is a duplicate Directory pointing to a different directory; The Directory is not functional during the action.

Resolution

Make sure that all the Directories are functional and Working, and no Directory is pointing to invalid locations. This includes the IP Address of the given Directory.

Last modified on Mar 30, 2016

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