Confluence fails to start after upgrading with the automated installer

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Summary

Starting Confluence results in it stopping right away after upgrading using the installer. Nothing is written to the atlassian-confluence.log file.

Diagnosis

Inspecting the Tomcat logs (catalina files), we see the error:

09-Sep-2021 09:02:49.396 SEVERE [main] org.apache.catalina.startup.Catalina.start The required Server component failed to start so Tomcat is unable to start.
    org.apache.catalina.LifecycleException: A child container failed during start
        at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:928)
...
    Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Standalone].StandardHost[localhost].StandardContext[/${confluence.context.path}/synchrony-proxy]]
...
    Caused by: java.lang.IllegalArgumentException: More than one fragment with the name [spring_web] was found. This is not legal with relative ordering. See section 8.2.2 2c of the Servlet specification for details. Consider using absolute ordering.
        at org.apache.tomcat.util.descriptor.web.WebXml.orderWebFragments(WebXml.java:2257)
        at org.apache.catalina.startup.ContextConfig.webConfig(ContextConfig.java:1134)
        at org.apache.catalina.startup.ContextConfig.configureStart(ContextConfig.java:775)

Cause

A problem happened during the upgrade and the files on the installation folder were not replaced correctly, leading to corruption and the startup error above. This can happen if the installer was executed while the application was running.

Solution

  1. Ensure the Confluence process is stopped
  2. Run the installer again, making sure no errors are returned and it completes
  3. Check if Confluence can be started

If you still have problems, switch to the manual upgrade method instead of using the installer:

Last modified on Sep 13, 2021

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