Confluence not able to startup due to expiry Oracle User Password

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


The Confluence startup fails and the  following appears in the atlassian-confluence.log

 2015-09-03 11:00:25,141 WARN [main] [sf.hibernate.cfg.SettingsFactory] buildSettings Could not obtain connection metadata
org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (ORA-28001: the password has expired)


The Oracle user password used by Confluence has expired


You will need to change the password for the Confluence Oracle user and then modify the password in the Confluence configuration. Here's the detailed steps to achieve this:

  1. Shutdown the Confluence
  2. Reset the Oracle user password
  3. Change the Oracle user password from the configuration:
    1. For datasource connection:
      • Open the <confluence-install>/conf/server.xml and look for the line similar to the one below:

        <Resource name="jdbc/confluence" auth="Container" type="javax.sql.DataSource"
      • Modify the value for the password parameter to the new password.

    2. For direct JDBC connection:

      • Open the <confluence-home>/confluence-cfg.xml

      • Look for the following parameter

      • <property name="hibernate.connection.password">password</property>
      • Modify the value 'yourpassword' to the new password accordingly.
      • Restart Confluence.


Last modified on Apr 7, 2016

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