Confluence not working on Safari 11
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
- On Safari 11, users may face errors on Confluence, as some information is not displayed on the dashboard, and JavaScript errors appear in the console.
- Errors include:
- TypeError: Value is not a sequence
- Failed to load resource: the server responded with a status of 503 (Service Unavailable)
- Failed to load resource: the server responded with a status of 404 (Not found)
Cause
- It was identified that Selenium WebDriver Extension for Safari is causing this type of error.
Workaround
Disable Selenium Webdriver extension on Safari. To disable it, please follow the steps below:
On your Safari window, go to Preferences >> Extensions;
On the WebDriver by Selenium, uncheck the checkbox "Enable 'WebDriver'".
Last modified on Oct 24, 2017
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