Confluence page editing shows blank screen in Safari
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Page edit mode is not rendered as expected when the users try to edit the pages on Safari browser. Instead, a blank page is displayed as in the below screenshot:
Page editing works fine with other browsers.
Environment
Confluence instances with Lucidchart Diagrams Connector - versions 1.25.5 to 1.26.2.
Cause
The Lucidchart Diagrams Connector app is causing an issue with the HTML elements loaded in the frontend. The below error is visible in the browser console log:
[Error] Unhandled Promise Rejection: ReferenceError: Can't find variable: csmemlb
52
53 csmemmb (batch.js:4294:255)
54 cd (batch.js:4305:491)
55 cd
56 map
57 csmemqb (batch.js:4298:87)
58 csmemtb (batch.js:4300:135)
59 csmemZg (batch.js:4522:806)
60 (anonymous function) (batch.js:4522:868)
61 dispatch (batch.js:137:3921)
62 (anonymous function) (batch.js:137:2010)
63 trigger (batch.js:147:23277)
64 (anonymous function) (batch.js:370:3911)
65 (anonymous function) (batch.js:147:23787)
66 each (batch.js:116:1309)
67 each (batch.js:112:1003)
68 trigger (batch.js:147:23760)
69 onInit (batch.js:84:363610)
70 (anonymous function) (batch.js:84:366299)
71 Rk (batch.js:77:585377)
72 Pk (batch.js:77:587213) Solution
As seen on Lucidchart Diagrams Connector's version history a new version has been released to address this issue - version 1.26.3.
Therefore, please update this app to this version (or any newer versions) so you're not affected by this issue. Additional details on how to update apps can be found on the official Updating apps documentation page.