Confluence page editing shows blank screen in Safari

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.



Page edit mode is not rendered as expected when the users try to edit the pages on Safari browser. Instead, a blank page is displayed as in the below screenshot:

(info) Page editing works fine with other browsers.


Confluence instances with Lucidchart Diagrams Connector - versions 1.25.5 to 1.26.2.


The Lucidchart Diagrams Connector app is causing an issue with the HTML elements loaded in the frontend. The below error is visible in the browser console log:

[Error] Unhandled Promise Rejection: ReferenceError: Can't find variable: csmemlb
53	csmemmb (batch.js:4294:255)
54	cd (batch.js:4305:491)
55	cd
56	map
57	csmemqb (batch.js:4298:87)
58	csmemtb (batch.js:4300:135)
59	csmemZg (batch.js:4522:806)
60	(anonymous function) (batch.js:4522:868)
61	dispatch (batch.js:137:3921)
62	(anonymous function) (batch.js:137:2010)
63	trigger (batch.js:147:23277)
64	(anonymous function) (batch.js:370:3911)
65	(anonymous function) (batch.js:147:23787)
66	each (batch.js:116:1309)
67	each (batch.js:112:1003)
68	trigger (batch.js:147:23760)
69	onInit (batch.js:84:363610)
70	(anonymous function) (batch.js:84:366299)
71	Rk (batch.js:77:585377)
72	Pk (batch.js:77:587213) 


As seen on Lucidchart Diagrams Connector's version history a new version has been released to address this issue - version 1.26.3.

Therefore, please update this app to this version (or any newer versions) so you're not affected by this issue. Additional details on how to update apps can be found on the official Updating apps documentation page.

Last modified on May 24, 2023

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