Symptoms

When a user inserts a JIRA Issues macro into a Confluence page, they are unable to see the appropriate value. Instead, the value returned is the one from a built-in field.

The macro appears similar to the following:

Where it should be displayed as:

Diagnosis

When checking the XML view of the JIRA issue, the built-in fields clash with the custom fields name.

Cause

The custom field name has the same name as the default field.

Workaround

The custom field needs to be renamed so that the JIRA issues macro shows its value. For more information regarding the reserved name for built-in fields, please refer to What is an Issue.