Disabled users can be mentioned in Confluence

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Problem

After disabling a user, you're still able to mention it. Sometimes when trying to save a page containing a mention to a disabled user you receive:

  • Can’t reach the server. Check you’re connected to the internet and Confluence is up and running

 

Diagnosis

Access Confluence using your browser's incognito (private) mode. Usually Ctrl + Shift + N.
New mentions to a disabled user should no longer work.

Cause

The username suggestion still cached in the browser. Notice that odd things happen depending on how many characters you type after @, that's because not all combinations are cached. 

Resolution

Clear your browser's cache completely.

 

Last modified on May 26, 2017

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