Edit in Office documents fail to open in Word, Excel and URL Shows ms-word|ofe|u|http:// link

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When opening a Microsoft Document with Edit in Office in Confluence the document does not load and the URL in the browser shows

ms-word:ofe|u|http://confluence.mycompany.com/plugins/servlet/confluence/editinword/786449/attachments/ocauth/8b0df997-d986-43fa-9bdc-d5abc63187af/Microsoft%20Office%202010%20document.docx

Environment

  • Microsoft Office 2007
  • Microsoft Office 2010

Diagnostic Steps

  • Check if any Office 2013 products are installed such as Project 2013 or Lync2013.

Installing any product from the Office 2013 family will install SharePoint 2013 Foundation Support which changes the way Word, Excel, etc. are expecting to be called via URL.

Atlassian Technical Support does not cover support for Microsoft Products.

  • Un-install the Office 2013 tools and run the Office 2007 or Office 2010 repair tool

or

  • Upgrade to Office 2013

More details are given in this blog post Cannot open or create word documents in SharePoint 2013 with Office 2010 and Project 2013.

 

 

Last modified on Apr 11, 2016

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