Symptoms

Internal users are able to click on preferences and will see the 'Edit Profile', 'Labels', 'Watches' and 'Drafts' tabs and the 'Create Personal Space' link as expected. When LDAP users with capitals in their username e.g. 'PARTHA' click on their preferences, none of these tabs or links are available.

No error message

Cause

This is a bug, tracked at CONF-12009.

Resolution

Please look at the CONF-12009 and follow the instructions to install the patch, or upgrade to Confluence 3.1 or later.