Error 'handshake alert: unrecognized_name' when setting up application links after upgrading Confluence

Still need help?

The Atlassian Community is here for you.

Ask the community

This Knowledge Base article was written specifically for the Atlassian Server platform. Due to the Restricted functions in Atlassian Cloud apps, the contents of this article cannot be applied to Atlassian Cloud applications.

Problem

Application link to JIRA does not work and when setting up application links, the following appears in the atlassian-confluence.log

ManifestNotFoundException thrown while retrieving manifest
com.atlassian.applinks.spi.manifest.ManifestNotFoundException: javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name

Diagnosis

The error has been reported in Linux environments with Apache proxies after upgrading Confluence from a version using Java 6 to a version using Java 7 or higher.

Cause

Wildcard / multi-domain SSL certificates, when Java has SNI enabled and an Apache proxy is in place.

Resolution

Add the correct ServerName/ServerAlias(ses) to the specific hosts in the Apache configuration as this article describes: https://community.qualys.com/thread/13532

For more detailed instructions, please follow our guide for Proxying Atlassian Server applications

Last modified on Dec 19, 2017

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.