Exports to PDF, HTML, and XML Fail, but export to Word succeeds due to attachments folder configuration

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

Problem

Upon exporting a page to PDF the browser will take the user to a "page not found" page:

The page you were trying to reach does not exist. You may want to try a search, or browse the site to find the page you were looking for.

Space export in all formats (HTML, PDF & XML), while appears able to generate successfully cannot be downloaded - will bring user to the page not found error page.

Attempting to download a Manual XML Backup also leads to the page not found error.

Cause

Confluence cannot resolve the file path of the directories in the home folder properly if it is modified in the confluence.cfg.xml and that the folders have been moved out of the <confluence-home> directory.

Resolution

Revert to the original confluence.cfg.xml and move the folders back to <confluence-home> folder. There is a related problem being reported in CONF-8730.

Last modified on Mar 30, 2016

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